Jeff D.
07/09/2014 12:00:00 SA
In summary, KENT ROCKS! We have come to Kent for multiple projects in four different residences over the past three years. He has consistently exceeded our expectations. We have also referred Ken to at least a dozen of our friends--who have each reported back to us experiences that went well beyond their expectations.
What we specifically appreciate about Kent:
1) He is responsive--returning our e-mails and phone calls in a timely manner.
2) He is a good listener--making a concerted effort to listen to what we aim to do, and why we want to do it...but (and this is important) being sure to interject, when appropriate, with his experienced and professional opinion. On a number of occasions, what we had first asked of Ken turned out not to be the best way to address the situation at hand. Kent opened our minds to a more efficient and/or a less expensive approach, or even a different solution entirely that we would have never considered.
3) His estimates are spot-on. We have never been surprised. Kent presents us with and explains options for labor and materials so that we can make an informed selection of the level of each that best fits our budget for the project. We really appreciate the fact that he has been willing to provide estimates and assist us with both very small, hourly projects, as well as large, long-term projects.
4) He and any contractors he brings into our residences have been on-time, courteous, conscientious, and CLEAN! Even during a very significant dusty, dirty kitchen demolition, Kent and his team took great care to clean-up as best as possible at the end of each day, and to seal-off the work area with plastic so that dust and debris wouldn't migrate into other parts of the home.
5) We trust him. There have been plenty of times when Kent has guided us to a less expensive approach to completing a task. We can also trust that when he says that we need to consider a more complicated or more expensive approach, that it is truly in our best interest to take his advice. We trust Kent's work to the point that we are comfortable arranging for him to work in our own home, and in our tenants' homes, while we are traveling out-of-town--knowing that we will return home to find the work done properly, on-time, and within budget...and that we will have interacted with our tenants with the highest degree of courtesy and conscientiousness.