Desert Crest

I wish there were more companies like this in the greater Phoenix area.  It is rare to find a company with this much integrity and attention to detail in the construction industry.  

Charles was my first point of contact in building an outdoor BBQ Island.  Just from the beginning in speaking with him I could tell that he knew exactly where I was going with my idea. I gave him a rough sketch and he turned it into an even better finish product. But the great thing about him is that he was available and a quick phone call away every time I had a quick question or a new thought about the install of the appliances. He Even drove over to my property again several times after the initial meeting to go over finishes and last minute details.

Jesse is the owner and he is the head of the construction crew and  his personality is just as easy-going and attentive as Charles.  His crew was there EVERY DAY ALL DAY and that thing was done in 5 days! After The thing was done and he was already paid I even noticed a few small defects and sent him a text message and he replied within a couple hours and Assured me that he would take care of it. He did just that. Promptly they came out and it was done.  No fuss or drama.

We absolutely love how our patio project turned out.  We did need to wait a bit to get the project going as with anything these days because of Covid. Totally worth the wait!
Jesse, Chuck and Jack had such  great vision for what needed to be done.  Their team got the project done in 10 days!  They gave me perfect instructions on where to go to pick out materials.  We are fairly new to the Scottsdale area and put our trust in Desert Crest and they came through for us.  We would definitely use them again when it comes time to update the pool.

Despite having a prearranged time to get a free estimate, they were a no show. That's no way to run a business.

We reached out to Desert Crest back on June 17th to have them come out and give us a quote. Before they would come out, I had to confirm I wouldn't get more then 2 other quotes as they don't want to compete with more then that many. Sam came out on June 23rd and said it would take 3-4 weeks for a quote, but would try and get it back to me in 2 weeks. Here we are almost 8 weeks later and not a word from Sam G or anyone from Desert Crest. Glad I didn't wait for them to respond....nor would I suggest anyone wasting their time with them. Terrible customer service especially when trying to make a sale on decent sized project.

I wanted to amend my previous review. I was having difficulty contacting the owner for some service, some of the problem may have been the pandemic issues, but I eventually talk to him and resolved the issue.

If you want people to pay closer attention to the areas that you serve, perhaps it should be on the Home page of your website. The fact that you're responding 10 months after my post speaks volumes. I'm sure you're doing very well for yourself serving the uber wealthy in Paradise Valley. Wishing you continued success.

Desert Crest installed a new fire pit in our backyard.  The job included trenching to 18 deep from the propane tank in the front yard to the backyard and around to the side of the house where the propane bbq island is.  They also had to remove quite a few existing pavers and reinstall them after they covered the trenches.  They did a fantastic job and did not kill any of our existing plants.  I highly recommend them.

Jesse is the best.  We have been using him and his company since we moved here in the mid 90s.  He is creative and honest and has grown his business from landscape to General Contracting.   He has landscaped a new home, done maintenance landscaping, built an outdoor kiva and seating, re-landscaped another home, built another outdoor fireplace and seating, planted trees, correct a construction error in the house, built an entire back yard in a new home, redid the pool tile and built a 30 x 25' outdoor kitchen building complete with granite, stainless steel, gas and electric for us so far. We have not found a project he cannot do and do well.  Great staff and most have been with him for years.

Called this landscaper twice.  He showed up the first time when we just had the house as a vacation rental.  We told him what we wanted and we never heard from him again.  He claims we got an estimate from him which we did not and he also claims he tried to contact us numerous times by phone which are both untrue.  
 So, I year goes by and we decide to move into the rental home.  I thought I would try Jesse again (big mistake) as I thought maybe there was some type of miscommunication on both of  our parts.  Made an appointment with him again.  He was suppose to show up at 9 a.m.  He calls prior to that saying he forgot he had to go to his child's event of some kind and would not be at our home until 1pm.  I said that was fine.  He then says that his minimum job requirement was $5,000.  I again said Ok, that is fine since we have a very large lot and I knew we would be spending much more than that.  He then says he would not be able to start the job until 2014.  I again said Ok as I was not in a huge hurry..  It was like he was trying to get out of doing the job.
  Anyway, He shows up at the house.  We went over everything we wanted to do with him.  He looks everything over and says he would need a lot layout and would be back in a few days to take pictures of the lot.  My husband emailed the lot layout to him and guess what?  Yes, you are correct.  We never see or hear from him again.  Also, he never said he was going on vacation as he states in his reply.  His follow-up to my complaint are loaded with lies.
  It is nice to know that we made the right choice and called another landscaper as I believe our landscaping project would have been a nightmare working with Jesse.

I am giving this business five stars. Jesse's company has taken care of our yard for eleven years. He has done hardscaping and the monthly maintenance all of that time. In fact he did the original work the year before we bought this house. He is honest, responds to my concerns, and I have found him to be competitively priced on any job I have hired them to do. Even though he has handled our home all this time I still bid any work out that is sizeable. Just my style. We are located in North Scottsdale in eleven years his crew has never been late or missed a month. They often run by after storms to make sure everything is okay. I will add that a few times over the years I have felt something was overlooked or not done. I call his office and he calls back every time and fixes whatever  needs to be done. No one is perfect but they sure try. FYI, he was with the previous company that did our home in case someone with a sharp eye notes he opened in 2007.

We love our yard!  Jesse was great to work with and came up with a great design.  We had them install a huge fire pit and built in BBQ grill surrounded by a huge paver patio in our backyard and install a new irrigation system for the front and back yards.  His crew is hard working and efficient.  Everyone knew what they were doing and didn't make mistakes or waste time.  They jumped right in and completed the huge task in a timely manner.  Before we decided on Desert Crest, we had 6 other companies bid the job.  Most couldn't formulate their own design, and only 1 other company even drew up the plans.  They would just bid exactly what I told them, but I wanted someone who could improve on my ideas and come up with something incredible.  Jesse is that guy.  He drew everything up in a nice detailed plan.  Can't recommend them enough.  If you need your yard done, contact Desert Crest.

If you just want to know whether Desert Crest is a company worth working with, than the answer is a deafening Yes. Jesse bent over backwards and went above and beyond with helping us stay within what we could afford. Where other companies were inflexible and cut features left and right, he figured out ways to give us the features we needed, but on a smaller more affordable scale. He was very professional and his team worked faster than I thought possible. They were even nice enough to haul some garbage cluttering our back yard during a dump run they had to do. At the end of the day, he took the front of our home from an eye sore, to one where  multiple neighbors have felt the need to stop their cars and tell us how beautiful our yard is. Thank you Jessie and Desert Crest. I would not hesitate recommending your work (simple and beautiful) to any of our close family and friends!