Cool Guys Air Conditioning and Heating

My a/c unit was blowing hot air and I knew that I had a problem that needed to be fixed immediately!  I read the reviews on Yelp and decided to gives these guys a call.  Im so glad I did...

Lou was the Tech who diagnosed and fixed the problem with in 2 hours of arriving at my house.  He went over all parts and components and made me understand all of my options.  Pricing is fair and these guys are in the business for long term!  They are trying to build a solid client base using great customer service.  These guys are locally owned and operated and I recommend this company to everyone.  Great job AC Guys

Jeff

Reno and Lynn came out same day to give us a quote. We had an original unit from 1993.  They were able to come out and replace it the next day. The customer service and communication was great. Also the price was completely reasonable!!! I would give 10 stars if I could. Would definitely recommend.

Just came back to our house and our AC unit was not working and Josh and another tech came out and got everything working for us. They were quick, friendly and got everything working. Thank you so much for your service! If you are ever in need, call the Cool Guy!

If I could give ten stars I would. Summer in Arizona without aircon is a miserable situation. Joe Boa and Jason were fantastic and the team that arrived punctually at 6 am on the holiday couldn't be faulted.
After considering several options and quotes we made a good choice judging by the service we received on the July 4 holiday. Everything they said they would do happened and the quality of the team made a difficult process easy.

Cool guys have always been punctual and always showed me what was wrong and what they did to fix my ac. In addition cool guys tried to give me the best price possible I'm calling them anytime my ac is out thanks

We were given a window time frame from 2pm-6pm and he shows up at 6:45 and acted like I didn't have a reason to be upset. He didn't completely fix the issue so we still have to have an Uv light and safety switch installed. I would not recommend. Even though he was late he never called to say he would be late. My wife and I had to call to make sure he was coming. As a business man you have to be more professional especially as a black business man.

Seriously if you have an issue with you AC unit, Nest or heater - call them today! You will not regret it - very professional, prompt, knowledgeable and friendly. Ron and his team will take care of you!!

Lynn came out today when our furnace flue vent came apart. He didn't charge us a thing and wished us a happy holidays and fixed the issue. He also educated us managing our furnace in the future. While it wasn't serious and didn't require parts, he asked for no compensation and politely declined my offer to pay him anyways. I hope his good will is paid in some other way. He'll absolutely have all of my business when my AC/Heating problems are serious. I hope all of his customers treat him as well as he treats us.
Thank you so much!

I am giving Lynn and his son a 5 star rating on behalf of my parents. My parents AC unit recently stopped working, which was shocking seeing as how they had paid for a new unit back in 2015. After calling the original business who had put in the new AC unit at that time, they gave my parents the run around. We reached out to a couple other AC companies and Lynn's quote was the most reasonable. Not only was their quote reasonable, but Lynn and his son were friendly, honest, and efficient at their jobs. My dad had contacted them during the week and they were there on a Saturday. We can't say Thank You enough. My parents had been without AC for about 2 1/2 weeks, granted they did purchase a water cooler but let's be honest it didn't help much. Once again Lynn, you and your son saved my parents summer.

We needed to purchase a new heating/cooling system. It was a very daunting task. After we contacted Lynn, he was quick to get back with us- gave us straightforward information and was overall fantastic to work with.

He was on time, respectful of our property and was willing to answer any and all questions. From initial contact to follow through, everything was great.    

I would not hesitate to recommend Cool Guys.

We have used Cool Guys Air Conditioning and Heating for many years now. We first used them when we needed to replace our A/C unit at our old house. The price was unbeatable.
We've also used them several times at our current home to service our A/C unit. Lynn always provides excellent customer service and gives us a fair price. We recommend Cool Guys to all of our friends and family.

These guys are the best ! They replaced my unit at my apartment complex we had no air for a week. They are friendly and professional and got the job done quick. Would recommend them for any of your air and heating needs. Thanks Guys you did a wonderful job.

The Nest thermostat in my home suddenly stopped working.  The display was black and when I opened up the app on my phone the status was not enough power for wi-fi.  After some investigation is was determined that something was wrong with the unit.  I called Lynn and explained what happened, he came out the same day to properly diagnose the problem.  Turns out the board was bad and needed to be replaced. The new piece was a special order item and Lynn was able to find it quickly and get the unit back up in running within days.  Lynn was on time, professional and provided quick service.  Thank you!

Cool guys air conditioning answered our calls on a Saturday evening and got vital information from us about our air conditioning problems.
Then they came out to see if they could even help us and if they can get what was needed for our outside unit. This was so wonderful because this was the home of my elderly parents and my elderly mother is diabetic and this heat for both of my elderly parents is not good.
They were able to help us, they had a new unit in stock and asked the parts guys to open up his shop to get the part after hours (who does that).
This is golden to us and my elderly parents. They worked efficiently and were able to get the unit installed by 7pm that evening. We were cooling up by 10pm. They have compassion for the elderly and they gave us a good deal on top of it all. We highly recommend them to anyone. Sandra G

Excellent Job! They came within an hour, and fixed the problem on labor day weekend. Very reasonable and informative. I will definitely use them again.

Absolutely the best AC service I have ever had. Joe was honest, courteous, took the time to explain everything that was going on with my unit and did an amazing job . I have had him fix another family members leak and he did a fantastic job giving us many options so we could understand the situation and spend the amount of money that made most economical sense to us. I have dealt with many different companies in the past due to a bad unit that was installed in my home 11 years ago. Every time I was either waiting days for the technician to come and or they would come and over change me for parts and labor. This will not be the case with Joe. If you need AC service, call cool guys AC.

My AC went out on Wednesday evening, butt so busy during the week to get it checked out. A friend recommended another company, but after speaking with her she advised they no longer service Maricopa. She recommended The Cool Guy company to assist. I contacted the business via text; which I already was delighted about. I briefly explained the symptoms; and he advised he would stop by later that afternoon. . .keep in mind this was Saturday. So I was still able to get errands done out of town and he didn't test me like a crazy person to tell me to do this and that. When Josh arrived; he was very personable and professional. Josh was able to locate the issue/cause; repair and viola working AC again. I truly appreciate good quality and through work, but more importantly he genuinely cared about our situation. I highly recommend The Guy; and did I mention you can reach him anytime of the day or night; including weekends with your needs?

They don't come to Casa Grande, but the return call was very prompt and professional. Thank you, Lynn.

I was having problems with my A/C and I called LYN to see if he can come back and fix it, Came to find out the poor guy had surgery and will be out of commission till January. I had another A/C company come out and I found out that the motor that was installed was the wrong one and that's why its was over heating and the the part that was under warranty was never picked up, instead he installed an extra part he had and it was not what the specs required on the A/C label. So the fan motor was over heating and it was shutting off and making us have to leave our home..I was very upset to hear that after I felt I trusted LYN. I dont know why he did that but he is a nice guy and for that I still give him 2 stars but he should have known better...BOOO Cool GUYS..

Come to think of it there was some problems with the fans for my York air conditioner with over heating come to find out so LYN probably didnt know and he was out with surgerey so I couldnt get him back to fix it so I called an old friend instead

I was in need of replacing my old AC unit, so I came to yelp to check out company reviews. I'm so glad I chose Cool Guys. Lynn was super helpful, both before and during the installation. He got a quote to me right away. A month later, when I scheduled the service, he was very accommodating with my schedule. He also finished the whole installation in less time than expected (about 2ish hours for a roof-top heat pump).
Lynn is also very good at customer service. I asked about a programmable thermostat the day off installation. He didn't have any on him but stopped by a few days later to install one at no extra charge. I really appreciate that level of service.

As all yelpers do, when I find a business I love, especially a locally owned one, I want to shout it from the rooftops, or in this case, from my nicely air conditioned home.  All thanks to Lynn at Cool Guys A/C.
 
Lynn Smith, the owner of Cool Guys A/C, is awesome.  Lynn is professional, friendly, and does the job right the 1st time.

I met Lynn when I first moved to the valley and haven't used anyone else for my A/C needs, but I would say that he is the best in town.    

I urge all yelpers to give Cool Guys a call for your cooling and heating needs.  This man knows his stuff.

Lynn is a rock star!  If I could give 10 stars I would!  

We came back in town from a weekend away to find our downstairs at 85 and found him online with rave reviews and decided to give him a call.  It was Monday when I called and he said he didn't have an appointment till Wednesday but he was going to be in my area that night and could probably swing by later in the evening if that was okay.  

Even though it was after dark when he got here he was able to diagnose and fix the problem for us.  Neither of us knew anything about A/C but compared to other experiences I felt the charges were more than fair and was very happy to see that there weren't any after hours or emergency charges tacked on to the bill.  :)

Needless to say he lived up to and surpassed all of our expectations.  I am sure that this is the busiest and most hectic time of the year for anyone in that line of work and Lynn showed up after a verrrrry long day with a smile and was even joking around with us.  He is a one man show and you can tell that he cares about his customers and is a straight shooter!  Definitely would recommend him to anyone needing repairs in the East Valley (or anywhere in Phoenix) area!  Top notch!  
______________________

Ben,  I do not think that it is fair that you gave a bad/low review based on the fact that he was unavailable to immediately come out.  That is like me getting upset because I walked into the best restaurant in town without a reservation on a Saturday night -- it still is the best restaurant in town even if I decided to pass on eating there because I couldn't get a table right away. Shame on you!

Called and left a message with problem and phone number - heater in one of my Phoenix houses was not working.  Also called several times without leaving a message.  
He must have more business than he can handle because he was completely unresponsive.

I needed an AC guy to look at a 20+ year old heat pump that blows cold until it gets really hot outside.  My parents are living there, therefore I did not want to wait until summer arrives to have it diagnosed.  I searched Yelp and found Cool Guys, who was well reviewed and in my neighborhood, and gave him a call.

I made an appointment with Lynn for 11 on a Thursday.  The first plus for me is that Lynn came across as a genuine guy over the phone; no used car salesman vibe at all.  Second, Lynn did not arrive sometime between 9 AM and 3 PM, like most contractor types do, he arrived on time at 11.

After arriving Lynn checked the unit, identified that the bearings were shot in the blower motor, and charged me a fair price for the replacement.  He came prepared with a replacement in his truck and so everything was taken care of in one visit.  The true test of his service won't be known until it is 110 degrees outside, but I have every confidence his fix is the right one.

Additionally, while I am pleased with what he did, it's what he didn't do that impressed me.  Lynn didn't try to needlessly up-sell.  He told my parents, who was at the house at the time, that the unit was old but in good working condition.  He suggested running it until one of the major components quite working.

Overall, I am very satisfied with the service I received.  I foresee the next time I need a unit looked at my first call will be to Cool Guys.

-M

A couple months after Lynn came out I started to have the same issue as before. I tried calling Lynn to get the issue resolved but he was down due to back surgery. I don't penalize Lynn for getting surgery and being out of work. I do think he could have had recommendations lined up for his repeat customers who called while he was down. Instead, I had to track down another company and have them come and do the work. So far I haven't had any issues with the work that was performed by a different company.

STUPID !!! i tried to call them for a simple maintenance service and they told me that they don't go to Tolleson... LOL !!!! its in phoenix.. 20 miles where they're located .. NICE BUSINESS FUCKKFACES !!!

Lynn deserves more than five stars!!
He arrived exactly on time and immediately began to diagnose the problem with the A/C and then the gas heater. In quick time he located the problem with the A/C, replaced a minor part, serviced both units and then went to work on the heater(s), one of which which was not warming the left side of the home. In no time he located a stuck value that controlled the gas flow, adjusted that, serviced both gas units, gave me the bill which I'm sure saved me hundreds of dollars.  
He is my go to guy now and forever for any AC or heating problem.
Well done, Lynn!!!

Lynn, with Cool Guys AC, is great.  My appointment was at 2:30 and he showed up right on time.  He did an inspection on my AC and made sure it runs smoothly in the hot AZ summers.  We have used him in the past and he is honest and doesn't try to fix things that aren't broken.  If something is wrong with your AC, or if you just want to make sure it is running good for the long summers, call Lynn.

Lynn was flexible, friendly, trustworthy and knowledgeable. He didn't replace any unneeded parts. I would highly recommend him to anyone!

Lynn is the most honest person I ever met among all the big/small companies I have had over the years that came to my house to fix/repair things.

We had a big chain company over to do a AC tune up. In the end the guy told me we needed to pay over $1800+tax to clean/replace/fix things here and there. He showed me a picture on his phone of the dirt coil up in the attic. I didn't do it for sure (which I am so glad right now).

I did more research on yelp ,BBB and ROC (btw, the information on BBB is not very reliable at all. I have had quite a few bad experiences with the companies that bbb enlisted as A or A+, I will not use BBB as a referral any more) and found Lynn.  from all the 5 star reviews, I had a good feeling.

I called him and made an appoitment at 8am. He showed up at 8:03 and even apologized for being late. I would not call that late. :-)

He went to the attic to check and told me that the coils were not dirty at all. (The guy from the other company must have  taken that dirty coil picture somewhere else and kept it in his phone to show to people. what a shame!). Lynn also told me there was no need to replace the fan motor and add more freon. He cleaned the outside coils for free and cleared the drain line. In the end I paid 2 hour labor to get my AC fixed. what  a big difference between $1800+tax  and $144.

I will highly recommend Lynn to my friends and any people out there with AC issues. It's so hard to find an honest person/company to tell you the truth . I will have him over every year to have my AC tune up done.

Hope my review will help someone not being ripped off by those big companies out there.

Lynne saved us today; our AC unit froze up and needed a freon recharge amid the height of 115 degree summer day heat.  He was here within a half hour--guess I should be glad that Yelp was really the only place I could find him and that I took a chance on one review.  I had been on hold at a couple larger companies who then told me they were all booked for the weekend and couldn't dispatch anyone.  Of course then I remembered there is a reason I try to support small business.  CGAC is a one man operation and the price and service were professional and excellent.  It was pretty memorable when Lynne jokingly responded to my comment that I'd think they would have more than one AC unit for a two level house with a there you go thinking again.  My best to him and his business.  We'll be using him again and passing his info along.

We have owned our home for many years and have always used Company X
for our A/C and heating needs.  Over the past few years, Company X never seemed to fix our problems on the first visit, always required a call-back visit, sent a different guy every time (even on call-backs), and was charging me exhorbitant prices.

A recent visit  (and another call-back) with Company X (in a story too long and boring), and I had had enough.  They were telling me ridiculous information, and
the price for a part (for something they should have fixed on the FIRST visit)
was going to be $350.00 plus labor. (I had already spent over $500.00 a
month earlier.)

I decided to get a second opinion.  Because of the YELP reviews, I contacted
Lynn at Cool Guys.  Lynn did confirm the problem; however, he quoted
me $80.00 for the part (a BIG difference) plus labor.  In addition, he
solved our problem on the first visit.  

Lynn was able to get out to our house in RECORD time.  He got right to work
(no chit-chat while charging for his time).  He was professional, honest,
fixed our problem on the first visit, and his prices were VERY reasonable.
I was very impressed.

Lynn at Cool Guys is now my new A/C guy!

Lynn was prompt, not only returning my call to schedule the appointment, but also arriving at the time we scheduled. My AC unit needed a check up on before things heat up for the summer!  Lynn was very thorough as he explained the current state of our system.  Everything was in good shape, with the exception of the fan motor on the exterior coil unit, which had to be replaced.  His prices were more than fair.  I would definitely recommend Cool Guys as a trusted outfit!

Just like many others, I don't know much about AC, and I had a problem needed someone reliable, so I jumped on Yelp and picked the best of the best. Well, I called Lynn, he appears to be very nice on the phone. But he was all booked up very busy, nothing is available for the next 5 days. :( Its 110 outside, and I need someone here within a day or two at most, not 5 days later. So I have to call other, and got someone else here within an hour and I was happy.

I found these guys using Yelp and loved the 5-star rating.  Could it be true??? Yes it really is worth 5 stars.

Lynn came out at my request to double check the work of another company whose techs are commission based and want to put their kids through college on my dime.  Although Lynn knew right away who the other company was based on my description and All Cash Exercised by them, he found the work had been completed as they had described.  Only trick is: that work the other company did was not necessary.  

Lynn was on time, professional, and engaging.  He wanted me to know more about AC units than I did before he arrived.  I like that!

I have passed his name and number onto family members and recommend Cool Guys to everyone.

As mentioned by others, Lynn is awesome!

Our electricity costs are through the roof, and we were worried that our air conditioning unit might not be operating correctly.

I called Lynn, scheduled an appointment (which was pain-free; he was very accommodating), and he was out to our home quickly.

He arrived on time, and was a professional service guy. He spent some time looking at our unit outside, then quite a bit of time up in our attic looking at other components. After his assessment, he went over all of his recommendations and gave us an estimate of a new unit install.

Lynn is very knowledgeable, personable, and friendly. Once we decide to invest in a new unit, we will definitely use him. And I highly recommend getting a consult from him if you need anything done.

Lynn knows his air conditioning, showed up early, finished early, very reasonable price on A/C replacement. Too bad he couldn't do A/C maint work because he doesn't want to take on too much work and lose his quality control.

Professional, honest, and simply the BEST. We've used Lynn of Cool Guys for our last 2 houses and both times he's been very efficient and gotten the job done as promised with 100% integrity.  No surprise charges nor gimmicks.  Fair price for quality work.  That's REALLY hard to find these days.  He takes the time needed to fix the problem without rushing; unlike many other companies I've dealt with.  Another great thing about him is he's responsive and understands customer service.  He always calls back within a reasonable time frame after voicemails.  He's punctual and gets to work right away.  Our a/c broke at midnight and with a full schedule he was able to fit us in a day later.  I could have called any another company same day but I trust Lynn so much it was worth the wait.  I knew he would diagnose the real problem instead of selling me a brand new unit.  As expected, he came out fixed our unit and put in a new fan motor and things are running smoothly again.  When it's time for my next ac service, there's no one else I would call.  This is small business at its best.  Lynn has a customer for life!  Thank you Cool Guys!

His prices can't be beat.  He was punctual and helpful - even when he was on vacation he sent us a quote on TWO systems.  We're very happy with our new A/C.  Highly recommend.

We've had Cool Guys AC & Heating out (Lynne) several times for different things for our house and our in-laws house and if it's structural like adding a new HVAC vent or something straightforward on troubleshooting then these folks are good, well-priced and ethical.

But for complex or weird HVAC behavior, we ended up wasting money on a service call (and who can waste money these days?) to Cool Guys (Lynne) and decided to call another company we also found through yelp who was able to diagnose the weird issues and actually fix the problem in one visit rather than the multiple visits we would have had with Cool Guys.

Totally forgot to write a review when I initially got my A/C serviced, so I can't remember any details about the experience, but it was a quick, friendly, and relatively cheap (Especially for the weekend) experience.  Will definitely use this service again if I have future A/C problems.

I can't say enough about Lynn. This guy is the BEST! He is so knowledgeable and nice. His fee is cheap too! I will never have anyone else touch my A/C unit after meeting Lynn. This guy rocks!

Lynn was exceptionally punctual, kind, knowledgeable and efficient.  I would recommend Cool Guys without hesitation!  Our air conditioner was fixed quickly and for a very reasonable rate.  If you are trying to decide who to have work on your air conditioner, call Lynn right away!!

Lynn was the third person I called, after quotes of 1500 and one nut job who said 5000 Lynn calmly explained the problem and had to replace one part for a nominal fee. He also showed me how to repair the evap cooler and make adjustments. I am see why others rated him so highly. He is great with his customer service and knows his stuff. He will be my first call from now on.

Awesome! Lynn came out with an honest assessment. He gave me lots of choices. I chose to add some new registers, which took a few days to get in. I asked him to come back next week. He was prompt and efficient. He balanced the whole house's air. I was able to raise the temperature 2-3 degrees and get better cold air than before! Saving me a lot of money. Can't recommend high enough.

Lynn was very professional and was honest and VERY reasonable!  I will always trust him.  I feel he always has my best interest in mind.  If I really didn't need a service or part for a repair, he was honest and saved me money!  The only service I'll ever use!

Lynn, you are the BEST!  Let me tell you all about this business, and the owner Lynn.  First off, this man has integrity, honesty, good character, sense of humor, and knows his s;%#!  We had window units in the house forever.  Lynn gave a  competitive price and didn't jack us around on unnecessary items/expenses.  He was patient with my financial situation, did amazing work, was very knowledgable, and just flat out knows what he's doing.  If it weren't for yelp I wouldn't have found him.  My father is a contractor and immediately said, this is the guy for us, he speaks like a tradesman, and knows what he's doing.  I can't say enough good things about Cool Guys!  If you want a new unit put in, want someone you can trust, this is the guy...period.  Thank you Lynn!  I'm actually cold already in the house, the electric bill is a fraction of what it was, and you did a fantastic job.  Highly Recommended A+++++

Because of all the positive yelps, I called Cool Guys. Called at 9pm on a 112 degree day leaving a message about A/C out, hard for my son and I to sleep. No one ever called back. Ever.

Tried Cool Guys because of all the great reviews and I was not let down! THey definitely lived up to there reputation. They showed up on time and fixed the problem really fast and for a great price!! I highly recommend them!!!

Lynn is awesome and has the best prices in town, substantially less than all the big name people around town.  He also came out right away to end our no a/c suffering in 100 degree heat.  Thanks Lynn!