Champion Plumbing & Rooter

I wanted to get our sewer line inspected from our house to the street using a camera. I submitted quote requests to six different companies...some here, some from Home Advisor. All of the quotes came in about the same...few hundred dollars. EXCEPT Champion Plumbing & Rooter. She called and offered a free camera inspection. I was very hesitant...what were they going to try and sell me? I figured they'd come up with something that was wrong and then overcharge me to recoup their money. But free...figured I'd give it a shot.

Guy showed up, asked about my concerns, and then hopped up on my roof. 10 minutes later he came down and I prepared myself for the sales pitch. He said my pipe looked great, explained how it was connected at the house, marked my buried clean-outs and said Everything looks great! Have a great day! and walked off. I couldn't believe it! Free was free! But guess who I'm calling next time I need a plumber...

Had an emergency at the rental and called Champion Plumbing to the rescue.  It was on a Sunday but the plumber came out within a couple of hours and fixed the problem we had with installing a dishwasher.

When I wrote this review, I asked myself a simple question; knowing what I know now, would I still have hired Champion Plumbing? The answer is no, and I will explain why.
It started out when the toilet and the shower in my mother's house started to flood sewage. We contacted Rotor Rooter first, and the plumber showed us a camera footage of the impacted main sewer line, and suggested that they had to tear up a significant portion of our house tile to get to it. We sought a second opinion with Champion, and this is where the worst plumbing experience of our lives began.
The Champion plumbers made the job seem easy, and even suggested they could use a trenchless sewer line extraction after they dug three holes; two inside the house and one by the outdoor sewer access. Seemed simple enough, and we agreed to let them on the job. Champion then mentioned Adams Disaster and Recovery would set up containment tents after we signed the contract with Champion. This disaster company was one of the worst companies I had the displeasure of working with. They were unprofessional, unprepared and every time they showed up it was with a completely different person except for two people on three separate occasions. After this whole ordeal was over, I found containment tents for twenty dollars at Home Depot, Adams was not needed. The receptionist at Champion was snide and unprofessional, but I will get to her later.
After they invited the disaster company, Champions went to work digging the access holes. The Champion plumber then pleaded with us to allow a fourth hole to be dug in the house to ease their access to the main sewer line. I vehemently disagreed; however, my mother thought it was a good idea for them to do so, and thus a fourth hole was dug. This fourth hole is where all of our problems sprang fourth.
Adams came in again to work with my mother's home insurance company, and they later gave us dehumidifiers and fans that were not really needed. All we needed was to get rid of our contaminated cabinets, we had already cleaned up the sewage mess. Once Champions finished the job, and resealed the holes, we thought everything was over. It was not, as the worst was yet to come.
The kitchen sink started to back up the day they were finished. No big deal, these things happen right? The clog got worse over a three-day period, to where the dishwasher would backlog the sink. We bought a new garbage disposal, as ours was about seven years old, and we thought that would fix the problem. No, before the weekend the unimaginable happened; raw sewage started to flood from the sink. Champion Plumbing did not fix the sewer main, and sewage was seeping under our kitchen as well. This was a scenario beyond my worse household nightmares, and we called Champion immediately after this happened.
This is the part where the receptionist comes into play; she would only dispatch one plumber at a time, and they claimed not to really know what was going on. After the weekend they finally sent in the field supervisor to determine that what we assumed was true; the main sewer line was improperly done, as we could see a wet stain underneath the recently-sealed fourth hole. Adams was invited again to make containment tents, destroying our expensive custom-made blinds in the process.
The work began to redrill the hole and fix the sewer main line; however only one young gentleman was sent to do the job. Sensing a pattern here? He shoveled buckets and buckets of dirt, sewage, and rock and placed it on tarps in the front yard. After a few days, he stated expert plumbers would be brought in to look at the issue. We went through at least three experts that looked at the sewer hole, and then left the house after about forty minutes; vowing to return. They never did, and we spent Labor Day weekend shoveling the mess left out in or front yard, as Champion Plumbing was giving us the run-around. The sun was hot, the work was difficult, and neighbors passed by with shocked looks on their faces.
Champion finally fixed their mistake in the end, however, because of how disastrous the whole ordeal was, I believe my mother is entitled to a complete refund. We had to replace the kitchen cabinets, stove, etcetera that were all soaked in sewage. Go ahead and look up sewage in the kitchen sink, you will not find many results. I tried contacting even the company license holder; Jeff M Stanley, with a letter requiring a signature, to no avail. I hope that someone from Champion Plumbing will contact me or my mother to resolve this issue. We are currently in talks with a legal advisor; hopefully it will not need to go to the courts, but who knows.

Extremely rude customer service - customers beware as the female rep answering and scheduling calls has the worst phone etiquette we have ever experienced . Clearly unprofessional , unhappy and shouldn't be on calls representing the company . She needs an attitude adjustment and customer service training .

Obviously we took our business elsewhere to another deserving company - we hope their service techs are better trained and happier than their customer service providers.

Very responsive on initial assessment and estimates but company is in bad need of a project manager because often staff was sent out waiting on other personnel and tools. Also, did not clearly explain a lot of the steps involved in our sewer line replacement and their partnership with Adams D&R which resulted in additional issues with getting my home restored to normal

If you want a tankless hot water heater installed for your home.  Please do not contact this company.  They charged me 4500 dollars  and It still not working properly.  It took a week and a half to get it running but the pressure is not functioning properly.  I was left hanging with promises that they will have it working and til this day I am still waiting.  Now I contacted somebody else to deal with my situation.  If you end up dealing with company don't ask for DAVEs help.

I can't say enough about champion plumbing and rooter Andrew was our service technician he is awesome, all I have to say is I'm so glad my husband and I called champion to come out to our house Andrew was fast efficient and got the job done asap, again thank you so much Andrew-champion plumbing and rooter!!!!!

Had a leak in the main waterline but was not sure where. Called Champion for leak detection and got appointment for the next day. Before the leak detection guy gets here I find the area of the leak and get to digging. Had 90% of the hole dug when the plummer (not a leak detection guy) arrived. Told him where I thought the leak was and he jumped in the hole, took a few shovels of mud out and said that since it was under the slab it would be about $1,500. I was able to get him down to $1,000 and he started the job. I ended up turning the water on to help pin point the leak (a few inches to the left, not under the slab). After about 30-45min of being on the job he left to go get parts and was gone for hours. I left the house and he came back shortly after I left. He had the leak fixed by the time I got back an hour later but due to the hole being full of water he opted to come back the next day to fill the hole and fix up the yard. Due to rain that night he did not show or call. 5 days later I had the hole filled and yard fixed and they wanted full payment. I refused and was only willing to pay half. Boss man showed up with no introduction, no uniform, no work trucks, looking like a thug of the street corner claiming I'm refusing to make any payment. The way he was aggressively talking to me I felt he was ready to fight me. After I explained my view he finally said aggressively for me to pay what you feel the job is worth and he will deal with it. I asked what he ment deal with it and he said we will be done and he will write the rest off. So I paid the employee $500 and think that will be the last I will see if them. I would not recommend using Champion for any large jobs and definitely would not sign anything or pay anything until your happy with the final job.

If I could give negative stars I would. If your on a time line these guys are not the company to hire. They schedule a time and show up 6 hours late stay for an hour and take a 4 hour lunch to return with a different crew than originally started the job. If you are going through your insurance company check your receipt for the correct t name and address. These guys are a bunch of clowns. The owners son promised to be here at 8 sharp showed up at 8:15 and played on his phone for 1/2 hour in his van never came to the door. I went and asked when they were going to start and his 8 sharp turned into I don't have parts or glue to finish plumbing the new line. Who comes to a job without the equipment they needed to complete a job. Champion circus Plumbing. Every employee that came to my home talked more smack about the owner than I did including the owners son. Pay the extra money and hire a professional company unless your looking for a circus act. Serious joke of a company from start to finish.

Wow, so these guys started out amazing and then it all went down the drain.  I had them re-pipe my entire home for the cost of about $28,000.  
Then paid them another almost $5,000 to come in and reinstall the tub, shower components in both bathrooms and I now have only one finished bathroom.  
The other one it has been two weeks of calling and BRGGING to get them to come out and install the remaining bathrooms shower components.  I keep being told tonight or tomorrow and no one shows and the calls have stopped.  
They did show up on a Saturday with no prior notice and I was not home and my phone was off as I was at a kids game.  I was told at that time that they would be by that night.  Again, no call no show.  
I told the owner that you really are leaving me no choice but to call the ROC and file a complaint.  That did not even light a fire to get them here.  Apparently, they are a take the money and run kind of operation.  It is really disappointing since they had done such a great job initially but at this point they have completely failed on the finishing of the job and follow up.
I keep being told we are busy and on another job well what about the clients whom paid you al ready and you have not completed their job?  
I guess once they have your money you are not important.
As a small business owner I fell horrible about being forced to write bad reviews and file complaints with the ROC but they really have left me no choice.  
I would not pay them for the final job until it is 100% done.  As you might NEVER see them again.  
It will be interesting to see what happens since I am complaining now before the job is even finished but again I am at their mercy and they do not care about their existing customers they are already onto the next job!

Called Champion to flush out a clogged kitchen sink. The technician arrived a little earlier and jumped on the job right away.  They not only figured out the blockage but also scoped/located the entire line to determine what was really the cause of the issue...at no extra charge. They showed me where the problem was and quoted me a very reasonable price to take care of it.  I was very pleased with the whole transaction from start to finish!

I should have read their reviews PRIOR to hiring them - Don't make that mistake!!

The girl who schedules is super unprofessional - might be her age but she acts like she has the authority to speak on behalf of the owner and make decisions - which will end up biting the true business owner in the butt.

My neighbor below said there was a leak coming from my unit, after scheduling 3 times Champion sent a nice and educated tech out.  He said there were no visible signs of leaks and used his moisture tester to determine the walls, floors etc showed no evidence of moisture in my unit.

The office refuses to send me that report.  They refuse to send me an invoice.  They want to refer my neighbor below to a water remediation company they partner with for a 10% referral fee.

I just want a $0 invoice to prove to the HOA that I called a plumber and they found nothing leaking - how difficult is that?  Now I have to subpoena them because my lower unit neighbor is suing me and HOA.  This all could have been avoided with a simple invoice.

Hope their Millenial answering the phone is replaced - she caused Champion Plumbing a mess of trouble coming their way.

Vicente came to diagnose our plumbing problem. We had a recurring issue of the plumbing being backed up. He did an Excellent job. Very professional! My plumbing is no longer backed up. I highly would recommend Champion Plumbing!

Matt and Joe?, I'm sorry if I did not get your names right, we here right on time, were wearing their masks, were very polite and professional. Not only did they take care of our issue quickly, they taught us what to do, walked us through every step they were taking, made sure that everything with our kitchen plumbing was working as it should, they even cleaned up like they were never here. They even gave our dog Nellie, scratches which made her day as well! If we ever need a plumber again, this is who we will call!

I found Champion thru a Hone Advisor referral service and I'm so glad I hired them! I've been having stoppages in my kitchen sink for over a month. After getting a quote from the company I'd been dealing with (Sunny Plumbing) of $900, I decided to shop around. The plumber that came out today did a hydro-jetting down the kitchen line to clear the blockage. He was very professional, courteous, and best of all did NOT try to sell on additional services.

I would use Champion again in a heartbeat!

This is a top notch A Class And Character is An A+ my suggestion use Champion and see results.
Sincerely
Coach Scottie Brescol

Overall I just would not call this company out again. The lack of communication in between their employees and customers is very poore When you say you're gonna be somewhere qnd your running late, that's when you pick up a phone call and say Hey I am not coming or running late so people don't decide around a wait for them.  Then you tell them what time you are available they show up beforehand do not wait for you to get off work in 15 minutes turn around and leave. Just overall very poor customer service. When they  give you a 2 hour window to come out it will be more like 3 to 3 1/2 hours.

Abandoned incomplete job. Technician was only interested in setting me up with mold remediation company the same day. They came out and immediately contacted my Insurance company and filed a claim before I new what hit me. I'm sure there is a hefty kickback for setting up (more than their discountedservice call. I ended up having to contract another reputable company to complete work after running a camera down the clogged line and showing me everything. Beware!

I called to schedule an appointment for my drain issue later in the week, waited until the end of the 2 hour window, and was told by the tech that he cannot make it.  I agreed to try again the next day.  This time, I received NO call from the tech and he never showed.  I wasted 4 hours over the course of 2 days.  Whoever is dispatching these jobs needs to figure this out.  It's not that hard.  At a bare minimum, reach out to me.

I'm a senior citizen (woman) who had a main water leak. I got a quote and choose this company. (by the way the cost was more). Now I have a pressure problem with my water so I've been calling for estimates and all of the other plumbing companies said that the pressure valve was supposed been put on when they did the work. I feel like they took advantage of my ignorance and did not do what they were paid to do. Now I had them come out (not telling them that it was their company that did the work and the technician said the valve should have been included. Now trying to get a hold of the owner. So far no luck

These guys are not only fast ( I had to have a hole dug in my kitchen because of pipe) I never thought the repairs would work (old house) let alone be so fast, and tidy. Truth is, I always switched plumbers due to bad experiences, finally I have a plumbing company that actually helps you and does the job. As a woman dealing with contractors you normally figure they are going to BS you - not these guys they actually help you. And go out of their way to get the job done affordably. I cannot thank them enough for making a stressful situation easy

Ray is awesome! He came on a Sunday and not only fixed four different things he also did a free inspection of all the other items in the home including running the dishwasher and washer/dryer to make sure the connections/hook-ups were ok. He took pictures, explained everything to me and fixed it that day. The whole time he had a calm and professional manner. Thank you!

I called them for a clogged bathroom drain. Alan was available the same day, used an electric cable and cleared it out. In August of 2016 I called them to clean out another clogged drain in the kitchen. They fixed the plumbing issue and the cost was only $69 both in 2016 and 2018. Both technicians were very nice and professional. I recommend highly.

Been waiting for plumber since 9am Saturday(we had an appointment.) It is now 1pm Sunday.  The technician called, said he is on his way from a job in Scottsdale.  Depending on how the work is when they finally start it, I might change my rating, but we'll see.

Great service.  Great technician, Drew.  Thank you.

Had a blockage in my rental property. Michael came out the same day, found all the issues, and fixed the clog in the main line. I definitely will recommend them to anybody who is looking for a good reliable plumbing company. Thanks so much!

I had this company replace my main water line. The men who came out were very friendly and the work was well done. The manager gave a discount for vets which I appreciated.

My experience with this company was so bad I had to wait a year to calm down just to write this review. I expected to find they were out of business by now since they were the worst plumbers I had ever dealt with. I had a plumbing disaster which I was told would take a few weeks for them to complete, but it ended up taking 4 months. Although the plumber was a nice guy, he was ALWAYS late (sometimes by hours) when he did show up, but half the time they never showed up. They had to dig two holes in my house and dig up concrete floors and dirt, and left piles in the front and back of the house. When they FINALLY finished I had to call them NUMEROUS times before they finally showed up again to clean up the mess they left. They charged me a LOT of money and were supposed to charge two payments on my credit card 1/2 when they started, and 1/2 when they were done. They lied about that and charged the second payment the day after they charted the 1st payment. The receptionist person was one of the most unprofessional nasty person I ever dealt with. She sounded like she was 12 years old, but acted like she ran the place. She was hideous. The entire experience was a nightmare. Even a year later it makes my blood boil just thinking about it.

I'm a happy customer!  Louis was awesome. We had roots and a crack pipe. I expected the job to be thousands of dollars.  Your home is back in business.  We appreciate your hard work and honesty.  Thank you so much.

Best Plumbing Company ever! Fast affordable and friendly and puts the customer first! Louis was Amazing and Thank you Jeff for getting him here fast! Hope to see Louis after 10:00 AM on 11/8 for another project :)

Came on time; polite, went right to the problem and fixed it.  They have a guarantee and offer free camera service to help with diagnostics.  They even took the time to look at a problem that was other than what we called for.  Andrew and Tyler were wonderful and efficient.

Great price great service. Told me window came on time felt really good. Coming back to install a new Toilet.  
Charles Schulter

I called Champion Plumbing after my entire home was completely backed up and they arrived within the hour and really saved the day for me. The technician they sent was very well trained and was quick to diagnose and fix my problem, and after completing the task at hand I was given a free camera inspection to show me exactly what was wrong and where. I strongly recommend Champion Plumbing to anyone with plumbing issues, and I know I've found my plumbing company for all my future needs.

The BEST experience ever!  We had a sudden leak IN THE WALL and Jason was here in what seemed like moments!  He and his crew (David especially) spent whatever it takes to stop the leak and repair the pipe; then as long as they were here I asked if they could change all the faucets (one had been dripping for quite some time) .  They could, they did.  House is renewed and I cannot say enough about the care they took in our home; the appropriate guidance they continuously gave as to what would be best for the house.  We took up way too much of their time and they always treated us with respect.  David talked me down from fear several times, and was a great listener when I asked if something out of the scope could also be done. I highly recommend Champion Plumbing for any size/age of house; these guys KNOW what they're doing!!

STAY AWAY FROM CHAMPION PLUMBING!!!!! I had a terrible experience with this company. I initially contacted them to clear a sewer line clog on a Sunday which they did and with a 30 day warranty included. Within a day the line was clogged again. I called and they said the technician and camera would be out on Tuesday, but they did not show up. In the mean time my line is backed up. I called again and they said they would be out Wednesday, but they did not show up. I called and they said they would be out Thursday, they showed up and told me I needed clean outs before anything could be done which would cost me $3000. I did not agree to pay and spent the weekend waiting for them to come snake the line again since it was part of my warranty but no show. They finally came on a Monday and agreed on $1600 to install clean outs. When they reached my sewer line they said they could not install it on Orangeburg piping and that it would cost me $5000 to replace 30ft of main sewer line. I mentioned that I wanted to look around for other quotes but they said my 50% deposit for the clean outs installation I had agreed on would be lost. That would mean I would be paying $800 for a hole they made and the hole they punctured on my sewer line pipe. They agreed to do the job for $4000 without giving me much of a choice. Once everything was installed they left my yard looking terrible with mountains of landscaping rock mixed with dirt everywhere. The job was finished at 1 am and the technicians said that if I did not pay them on that moment that they would not get payed, but that they promised to comeback and fixe the yard since it was part of the deal. I payed and of course they never came back. My advice to you is PLEASE PLEASE PLEASE LOOK ELSEWHERE!!!! This company is not to be trusted!!!! Why take the risk with these guys when you know what they are capable of!!!

Above and Beyond!!

Andrew and his crew came out after a recommendation from a neighbor who had trouble with her sewer pipes in our 1950s built neighborhood.  We we re-doing the landscaping in our backyard and didn't want to wait until a problem occurred that required digging up the old lines.  We were in a time crunch since the landscape crew had deadlines, but Andrew and crew worked around it.  While the landscape folks took the weekend off, Andrew and his partner worked tirelessly all weekend to keep our yard project moving.  We even had a house guest that prevented completion of all the work.  They easily rescheduled that portion of the work for a later time, and actually showed up the day they said that they would do it!!!  BEYOND THAT, we had to do some digging later in the yard project; Andrew came same day when I asked him to mark out the sewer lines for the landscape workers to avoid.  Unbelievable!!  Having worked with many service folks over the years, the professionalism and responsiveness received from Andrew and Champion plumbing are second to none!  These guys will do what it takes to make it right for you!!