Capitol Fence Builders & Supply

We recently purchased a home for which we needed a segment of chain link fencing. It wasn't a big job and required a more than one hour drive to our house from Phoenix. After receiving either no call back or a ridiculously high quote for the job, I happened across Capitol Fencing - and was immediately impressed with their customer service, price, and ability to do the job quickly for us. I couldn't be more pleased! Kelly and his helper, Junior, arrived on time, installed the fence, and did an overall A+ job.

NO, NO, NO - THESE ARE CON MEN! i would give ZERO stars if i could. GENE and KELLY are the biggest Cons, LIARS and RIP OFF ARTISTS alive.

stay far away!!!

they think they will get away with hurting people but that old life saying is real what goes around comes around... WITH interest.

Liars, cheats, alcoholics. They take your money and you never hear back.
Go some place else, I lost thousands of dollars and now I have to hire an attorney. Check their BBB record, I wish I did before I hired them.

Horrible. Do Not use.  

Service was horrendous:  multiple calls required to get an answer or response. Didn't show up when scheduled.

Quality was poor.  We had a wooden picket fence installed.  Pickets were broken and poor quality, general lack of attention to detail.  Did not apply finish in contact.  Left cigarette butts all over the yard.  

Save the hassle and pick someone else.  This company does not know what they are doing.

I would give this complany zero stars.  
They installed a iron barrier fence and electric gate at my work facility.  
They showed up each work day with only and hour before we closed therefore dragging out the installation time and leaving the work site looking awful and in pieces every day.
No shows or hours late without notice or courtesy call.
Workers left weeks worth of cigarette butts at the site (exactly where they were working).
They left metal shavings, cuttings, and pieces each day AND after the job was finished.
Inferior welds and parts that have failed within one year of completion.  Constant problems with the electric gate
After a second opinion for the repairs, it has been determined that the parts, features, and installation is far below the type, standards, and quality it should've been for the equipment installed.

****UPDATE***
After 2 years after the installation of my fence and going around and around with Capitol Fencing, they STILL haven't finished painting over their so-called fix of the NEVER TO RUST fencing. We've washed our hands of this company and will NEVER recommend them to ANYONE!!!
THE ONLY reason I gave it 1 star is because it won't let me post a review without one, otherwise it would have a ZERO rating from me!
I only hope that others find this review helpful and steer far away from doing business with them!!!

After a rocky start Capital Fence got my dog run built right. They promptly corrected everything to exactly how we originally planned it. Gene was nice to work with. The price was fair. I appreciate the fact that when I wasn't happy with something they came back the next day and had it fixed perfectly. My dogs got a safe nice dog run.:)

Brian and Kelly were great to deal with. The owner even came out the day before Thanksgiving to put a 100 foot gate in. Great people great service. I will definitely be using them again!

Where to start with this fiasco.
My wife and I were buying a new house and were going to need fencing around the property.  We had a visit from Gene who came out and supposedly listened to where and how we wanted the fencing installed.  At this point they were aware that the house was in the process of being bought, and not owned by us.  
The house sale took longer than expected and Capitol started calling over and over, asking if the house sale was complete yet. They were informed that several factor had delayed the sale and that they would be told when.  We did however, ask for a rental chain link fence off the back patio for the dogs to run in as soon as we were able to move.
One day I get a phone call from Capitol and amid the confusing double talk, got the impression they were out at the house.  I immediately drive over there and find that they had completely destroyed the existing fencing and started drilling holes for the new one.  
Firstly, as they had been told multiple times WE DID NOT OWN THE HOUSE YET.  They had torn down the current owner's fence (over 700 feet of it) and left it in pieces all over the property, with no permission, in fact with me specifically telling them to wait.
Secondly, they had drilled the holes for the new fence IN THE WRONG PLACE.  Apparently listening to what a person actually wants to be built is not part of their business model.
Thirdly, they delivered the rental fence (which we did have permission to erect) but it woefully too small for the purpose.  
I called the company and all I got was excuses and them saying well we won't put the old fence back up.
As a result, my wife and I decided to go with another company (who were amazing) and asked Capitol to remove the rental fence since it did not serve the purpose it was requested for.
It is now 2 months later, we now own the house.  The rental fence is STILL sitting in a pile in front of our home, after multiple requests by my wife and myself to pick it up. Guess what? These clowns decided to try to bill us 600 dollars for a fence we did not want, and 200 dollars for a restocking fee on a job they botched so badly it almost cost us the home when the original owners found out their fencing was destroyed without permission.
Run, don't walk, away from these cowboys

Wow, called 3 times to have them repair a chain link fence, finally get a call back and the repair guy says he can get a truck to me tomorrow and the cost is $500. I asked him if he wanted to look at the repair needed first and he said it would be $500 for a truck to show up, Do you want it or not? Probably the worst customer service I have ever encountered. As much as I do not leave poor reviews this is the exception, I would not use a company like this and hope others will beware.

Brian from Capital Fence came out and gave us a quote for a decorative gate on the side of our house. The quote was about 70% the cost of the other quote we got. Within a week our gate was finished and it's beautiful! Thank you, Brian!

I first contacted this company on December 4, 2013, in order to secure a bid for a job that I had to offer.  When I did not hear back after a few weeks, I assumed it was due to the holiday rush and I waited until after the holidays to contact the company again.  I called this company and spoke with Brian McDonald who informed me that the email address I used was not actively monitored.  I was provided a new email address and mailed my request, once again, to that address in early January.  I received a quote for the project and a drawing on January 3, 2014.  I promptly scheduled a meeting and met with salesman, Joel Dench, who came out to view the site and measure it personally on January 9, 2014.

At that meeting, I explained that we were ready to proceed and all that we needed was a drawing with the materials to be used for submittal to the City of Scottsdale Fire Chief for approval to ensure that we were in compliance with the Fire Code regulations as this storage fence is being put in a school stairwell.

I was told this information would be provided promptly.  That was on January 9.  Since then, I called the business office on numerous occasions to speak with Brian and/or Joel and was told that someone was working on it and would get back to me.  No one ever did.  Last week I spoke with the receptionist who seemed concerned that I hadn't heard back from anyone and mentioned that she planned to pass this information along to the owner.  Still no word.  Today (January 27, 2014), I called to follow up and spoke with the same receptionist.  I reminded her of our previous conversation, which she stated she recalled, and mentioned that I still hadn't heard back from anyone.  She asked, Joel didn't call you?  When I confirmed that no one had called, her response was that it was probably best that I look for someone else since they were clearly very busy.  I politely agreed that this was probably best.  However, as I hung up, I shook my head and wondered.  Really?!

Is this the state of customer service today?  Perhaps this company is doing extremely well and they don't need an extra $1200 (the quote I was given for the work) for one day's work.  That's certainly their perogative and I can certainly find someone else who does need the money and the business from my organization (we are a local school PTO).  However, what I cannot seem to understand is why no one could take one minute out of the day to simply email or call me and let me know that they would not be able to do the job so that I could begin searching out a different contractor.  Simple courtesy is all that would have called for.  

Overall, I agree it's for the best that my school did not hire this company for this project as we would prefer to work with a company that is reliable and professional and so far this company has failed to demonstrate those qualities.  However, I felt it would be remiss of me to allow this incident to go unremarked.  Frequently, when companies suffer economic setbacks they wonder what happened.  In this instance, I thought I could provide some insight in the event that the business does dry up in the future.  For the record, I mailed the company a copy of this review in a letter so that they are fully aware of their failure and discourtesy.

I had a fence installed around our home in Sun City over a year ago.  A weld came loose on one section shortly after the installation was complete.  I emailed Joel to have it fixed and never got the courtesy of a return email, nor have I obtained an email for the subsequent ten.  I also called and was told not to worry.  Now over a year has passed and I still have broken weld, talk about great customer service.  If I did that in my business I wouldn't have one!  Shame on them for such poor service.  I will continue to email them and see what happens and make a few more phone calls, none of which I assume will be returned.