Jenn W.
01/12/2021 12:00:00 SA
I found BV Lawn Care, after getting several quotes, in addition to one other 5-star rated business on Yelp. From the first time I spoke to Billy, I had a favorable impression of his cheerful responsiveness. I was actually pretty happy with the quote I received from a certified arborist, who showed up first to quote me on the trimming of a mesquite tree in my backyard. In addition to the mesquite tree trim, I also wanted some trees removed, along with having new ones planted. In addition to my primary residence, I also had a more substantive project readying a rental house in Queen Creek for sale. The backyard was in dire straits, and required immediate appeal by having new sod and grass installed, and the entire irrigation system repaired to sustain the new grass.
Among the other quotes, the certified arborist wasn't able to handle the entirety of the project scopes I was looking to complete, aside from tree removal. Another 5-star rated Yelp business also didn't stand up to the test of reasonable pricing, and was not the most professional either. After receiving a late evening phone response about the pricing for the sod and grass installation (with audible screaming kids in the background), I was actually advised that many people nowadays don't even want new grass placed in their backyard - you'd be surprised how many people are upset at having grass when they don't want it. He suggested I consider putting the house on the market as-is. While there might have been merit in this statement, the lack of professionalism and attitude of 'Meh, I don't need your business' rather than 'What can I do to meet your needs?' was one that I did not care as much for.
This is where Billy stepped in. From the moment I met Billy, he was punctual, professional, upbeat, super friendly and enthusiastic about wanting to earn my business, by proving himself through his work to make this the best possible experience for me. As the owner of the business, he recognized the need to prove himself first to gain my trust as a first time customer. He cut me a truly awesome deal that encompassed both my home and rental house in Queen Creek. I was hesitant, but it was difficult to turn down what he had offered me. And boy am I glad I shook hands with him and decided to give him a shot! For me and my husband, it's safe to say that I will always be going back to BV Lawn Care for all our lawncare needs!
Billy and his crew did an AMAZING job with both projects. In particular, the house in Queen Creek that we put on sale. The transformation of that house was nothing short of INCREDIBLE. Even my real estate agent remarked that the landscaping was what really sold the house, and asked for Billy's information, wanting to use him for his own projects!
Billy and his crew worked quickly to make sure we didn't waste any time readying the house to be placed on the market. Billy really put his best foot forward with us by working around the clock so we could have the house on the market by the weekend. And yes, Billy stays plenty busy already with plenty of other jobs, but he still put our needs first and delivered top-notch work! The end result? We had a bid for a sale contract on that house that VERY SAME WEEKEND (in just 2 days!), and I honestly attribute it to the clean-up job he did. I will let the pictures tell its own story. He truly went above and beyond, communicating with me and my husband every step of the way, so that we understood exactly what was going on, what needed to be done. And he really took care of us with our timeline, at a very reasonable cost! There are many other little bits of fixes that he did at no charge to help earn our trust in him as a first time customer. I'll say: I'm SOLD! :)
I've also posted some pictures of the job he did at our home, to showcase the mesquite tree trim, and palm tree stripping that he did. It really opened up our backyard, and made it feel brighter and bigger. We could not be more happy with his work! He went above and beyond and helped us procure some river rock to place over the planters in our pool too, as the dirt from the planters kept blowing into the pool, that caused the filters to clog up incessantly.
In my experience, this is what you can expect with BV Lawn Care:
A. Prompt and courteous responsiveness
B. Fantastic Communication throughout every step of the project
C. Reasonable rates
D. Super Professionalism
E. Great leadership from Billy with his team, and you can tell they all like each other and work well together
F. They really do follow through with what they say they will do!!!
G. They are like 'Dog Whisperers' - they were really sweet and friendly with my dogs, who took an immediate liking to them! Always heartwarming for us dog owners. To me, dogs know good people when they meet them! Even my skittish dog liked all of them!
We really could not be more impressed with Billy and his team. Thank you, BV Lawn Care, for all you have done for us!