Michael H.
04/07/2017 12:00:00 SA
I hate long-winded reviews, but I'll write one anyway. Here's the quick executive summary:
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Dan and his team were outstanding! They are punctual and true craftsmen. They were conscientious. Overall, we are thrilled with the work and our decision to do the whole home. I heartily recommend them!! You can read all the details now:
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I obtained two quotes for what ended up being a complete reface for all our cabinets. I found both companies more than competent, and would have felt quite comfortable using either, but what really sold me on Better Than New Kitchens was the owner, Dan Oldejans.
After a preliminary conversation and estimate on the phone (I loved that you can give him your own measurements via email and he provides an estimate before he even comes to your home). When I received his estimate, I informed him that we weren't even sure that we wanted to go through with it because I was way, way, way off on my own personal estimate, also known as wishful thinking.
Dan still came to our home and spent over two hours with me going through the process and showing me samples and available options. He was thoroughly honest when I questioned whether we were getting a little outside the pricing parameters for a house of our size and price (we were) and I appreciated his candor.
I always take that sort of response as an indicator of the type of individual I am dealing with and that initial, very positive impression held through our entire project. AND, there was absolutely no pressure to up sell.
Dan was also quite responsive when we asked him to price out various portions of the project as we tried to fit the reface into the budget. He worked hard to reduce the overall estimate once he was able to measure everything himself. Though it was often just a few dollars here and a few dollars there, I appreciated the effort.
We eventually decided to go all-out and have the whole home refaced, and even added a new cabinet. Dan continued to work hard to make things work, even having the patience to charge three different credit cards in order to allow us to get together the total amount for the down payment. Honestly, I was just a little paranoid about writing a check with no recourse if something bad happened. Using the credit cards gave us an option outside the Registrar of Contractors should that occur. Turns out that fear was a totally unfounded. Since then, we have never looked back!
A totally awesome transition from our blonde, rather plain tract home cabinets to a very rich, nearly custom look! Craftsmanship was outstanding. Seams where the crown molding butts to the wall are imperceptible. The brads on the 1/4 veneer are also nearly impossible to see. Overall, we are totally pleased with the workmanship and results.
Though the cost was a lot more than we had initially budgeted, we are thrilled that we decided to go forward with it. I am certain it will add a substantial amount to the resale value of our home when that day comes to retire in a smaller place. The transition was actually so breathtaking that it has us reconsidering the move.
The work was completed on-budget and even a day early. Dan is a hands-on owner, and he and his team were always on-time to start and they finished at a reasonable time each day.
There were a couple minor snafus, and they were addressed properly and quickly. When the crew arrived the first day, someone who shall remain nameless (Dan) backed in the trailer a little too far and chipped a little stucco off the top of the garage frame. I might never have noticed, but Dan brought it to my attention, and addressed it immediately by taking a paint sample and getting a little touch up. It was repaired and imperceptible within an hour!
A second snafu involved the hardware. We used different pulls for the kitchen and the rest of the home. They missed that and drilled for the same hardware. Dan advised me of the problem, and being the reasonable people we are, we agreed that Dan would replace the hardware with something we still liked. He offered to go to a specialty hardware store to try to get a match with our original choice in order to make us happy. In the end, both sides were lucky that we found an acceptable replacement at the local Home Depot. I'm guessing that's a lesson learned and won't happen again.
In the end, we were exceptionally pleased with the work, and should we actually move in the future, we will use Better Than New Kitchens - no second estimate required.