Baker Bros Area Rugs & Flooring

Just stopped in to take a quick look and found an incredible, perfect rug.  The price was super attractive and we ended up purchasing it.  Whitney (one of the sales people on the floor) was super helpful in detailing the material, place of origination and weave of the rug.  We have purchased rugs before but the quality, price and super
Personnel made this a great experience.
When we need another rug, we will definitely go to Baker Brothers first.

Very clean, well organized, great inventory/samples and pricing seems to be quite reasonable.
The young lady that was working the store is very pleasant and extremely accommodating, and not pushy at all.

Our carpet was installed and looks Beautiful!  Thank you Kathryn Cates & Baker Bros!  My husband and I highly recommend!  Nicole M.

Whitney Ressig was helpful every step of the way.  We absolutely LOVE our new Karastan carpet!  Thanks Baker Brothers.\!

We've worked with Baker Brothers multiple times to replace flooring in our home. Kathryn in the show room has been incredibly helpful in selecting the right product. Alberto has been the one to do the install these last two times and is a real pro. He shows up on time, does beautiful work, does a great job of keeping everything clean and tidy. This team is friendly, knowledgeable, professional. Highly recommend.

After looking at a handful of stores for an area rug, I found two possibilities at Baker Bros. Great inventory, bright lighting for easy viewing (unlike many other stores) and a knowledgeable and helpful salesperson. Prices were reasonable and inventory accessible. Found the perfect rug and walked out with it the same day, knowing that if it didn't work in my home I could easily return it. Luckily it was perfect. I highly recommend this Baker Bros location.

I am very happy with my choice of flooring, French Oak by Karndean.  It is very easy to keep clean and feels great to walk on. I also had BB install new baseboards.

 I want to thank my designer Carol Kelling at the Arrowhead location along with the other ladies for helping me out.  I had so much
fun working with you all...I think I must have come in 10 times before making a decision...lol.  Our installers were so professional and the lead installer, Luis, was a total perfectionist.  We had a few set backs but Baker Bros. made everything right in the end.

We did not have much experience choosing materials for our home, and Deb Nelson at Baker Brothers went above and beyond to ensure our satisfaction.  
The workers were on time and efficient. We love the end results and we are glad we chose Baker Brothers to make our home a better place to live.

I recently purchased a custom carpet from Baker Bros. in Glendale. Deb Nelson assisted me, helping me find the perfect material, color, size and binding. She spent a lot of time showing me options and prices, so I could make an informed and confident decision.
I had the carpet delivered and the guys worked hard to get it placed under and around my bed, just where I wanted it.
I'm delighted!
Baker Bros and their highly trained sales staff are amazing. I highly recommend them and I'm sure you will have a great experience too.

Kathryn, who assisted us in the purchase of our tile was very helpful and provided great customer service. Not only did she provide me with the product I needed - she was very responsive to my requests within a timely manner.  The tile looks great and we are pleased with the outcome.

Staff here were so kind, and made it so easy to purchase my tile over the phone. Received tile quicker than I anticipated, they had awesome communication. Overall, would highly recommend!!

Bought all new flooring from Baker Brothers. I had the best experience with both Deborah Nelson who helped me pick out the flooring and setting everything up and the Installer! Best customer service ever. I highly recommend!

Stay away from baker brothers
The refuse to stand by their product and services, then refuse to refund your money

I had went several places looking for an area rug and was pretty much given little or no assistance. When I went to Baker Brothers, I met with Kathryn Cates who was extremely helpful. I wasn't sure what I wanted or what size I needed and she was patient and I thoroughly enjoyed the experience there. I had to wait quite a while to receive my area rug but that seems to be what's happening nowadays with everything so I don't fault baker brothers for that.

Had a great experience working with Deb @ the Glendale Baker Bros location. Being a new home owner there are many things in the to do list. I walked in shared photos of my kitchen and we started pulling tile to fit the space. The experience from the initial walk in to day of tiles being laid was EASY. The work is beautiful and I'm so satisfied. Thanks Deb!

Worked with DEB, who was wonderful. She understood what I had in mind and we found the perfect fit. I couldn't be happier

I bought flooring at Baker Bros and there customer service was great. Catherine was who I dealt with

We had a flood in our home and needed to get new flooring.  Baker Bros has always been our go-to for our flooring needs! When I initially called, Deb Nelson found my history of flooring purchases and immediately knew the flooring in my home. When we visited the showroom, samples were already pulled to help save time (this is during COVID) and we were able to take them to see how they looked in our home. Deb walked us through the entire process to set our minds at ease! Her colleague, Carol Kelling also was so very helpful when Deb was not available. Carol even made a trip to our home to help us make a flooring decision! Both ladies are 5 star employees and get an A++ from us! We are loving our new floors both carpet and LVT planks and could not be happier! Thank you Baker Bros for continuing to have excellent quality and fantastic employees!!

My husband and I had a great experience choosing and buying our luxury vinyl at Baker Bros. Deb Nelson was our sales lady. Her patience with us was fantastic and she helped us through every step of the way. She kept us informed with when to expect our product and made sure all turned out ok after it was installed. We will be needing more flooring in the future and I am relieved to know that we no longer have to go searching for the best place to get what we need.

We bought tile for a bathroom countertop and backsplash from Baker Bros.  Carol Kelling helped us from beginning to end and she made the process easy and painless.  We will be seeing Carol again.

A friend recommended I visit Baker Brothers when we decided to remodel our house and I was extremely pleased with their service.  Carol Kelling was wonderful.  She showed tremendous patience, responded quickly to requests for prices on various rugs and, as a designer, was so helpful in finding options that would work with our décor.  We ended up buying 2 rugs and are thrilled with both.  

I would recommend that anyone interested in carpets or rugs start make Baker Brothers their first stop.

The ladies in the store were great with helping me select and order the tile for my project.  It did take a long time for the product to arrive at the store were I picked it up.  The tile did meet all my expectations.

We had a great experience buying two area rugs and carpeting at Baker Bros.  Carol Kelling, Design Consultant, is very professional and personable, asked great questions regarding our style, decor, and budget and truly listened to our needs and wants.  By chance, they had a 10 x 13 area rug that I had been admiring online.  I was able to confirmed that it was exactly what I was looking for.  From there, Carol worked with me to find a 8 x 8 round option to coordinate; tough task since many rugs are not made in round options.  She was also very helpful with recommending a carpet that met our budget and was well suited for us since we have a very special dog!  The installation of the carpet was also excellent!   I would highly recommend Carol and Baker Bros!

An all around great experience. Our saleswoman, Carol Kelling, was exceptional in helping us pick our flooring. We did not have much experience and needed help and Carol was very patient and provided us with all of the information we needed to make our decision. Once decided, their person that does measuring, etc. was at our home later that day. Installation was as explained and on time. When we are in need of more flooring, we certainly will be back.

We recently purchased wood floor, carpet, quartz countertops, & subway tile backsplash. Jamie was great to work with!! She was very patient & knowledgeable. There were a few hiccups with the carpet & backsplash install but Jamie fixed them as quick as possible. Countertops & wood floor install were perfect. Very professional contractors.

Very professional!  Excellent sales people and excellent instillation of tile flooring.  Very satisfied!

Stay away-far, far away! Installation a joke, customer service another joke. If you have no other choice ensure you only pay AFTER the job is completed. Write your own contract 1/2 now 1/2 when completed SATISAFCTORLY!!! If they can not do it find someone else-there is a reason. Never again

Carol was very helpful. We were looking for an area rug for our family room and she patiently helped us figure out what would work best in our space. She was knowledgeable, thorough, and very friendly. The one we chose was on sale for cheaper than anywhere else we checked, including online. We just love it! Thank you, Baker Bros., for a great rug!

An update to my prior review... I finally after two hours heard back from the salesman only to find out that my linoleum was at the warehouse not at the store is it was supposed to be, and it had a hole three foot in which made it impossible for me to be able two use it. I requested a refund of my money set that I was not going to do business with them. they did refund my money and I will look elsewhere for flooring. the sales people are courteous and nice but the service from the business is terrible I would not recommend this place

Today, 5/22/14, was my schedules carpet installation by Baker Brothers at the Glendale location. A few days prior, a representative called me to tell me that the installation workers will be at my house between the hours of 8am-10am. At 9:15 this morning another representative calls me to tell me that they are going to be late; now their going to be arriving between 11am-12pm. well, 12pm came and gone. After I tried calling the store twice. The first gentlemen who answered my call, named Steve, said he was going to figure out the issue and give me a call back. After 25 minutes, I never received a callback. So I called again; a gentlemen named Steve answered, then called me back and said "They should be there shortly."- Not even a "Sorry?"
The installer final showed up at 1pm. I am still here waiting for him to finish 6 hours later after waiting.
This was not what I was expecting after spending $1,300 on one room. This is my only day off and was excited to hear I had an early installation time so I could have time to finish moving. But instead I waisting over half of my day waiting on them, and I didn't even receive a simple phone call or "Sorry."
I am very unsatisfied with my experience.
However, I would recommend them simply because the carpet is great quality, just be sure to clear out your entire day.

Great selection.  Prices seem a bit high, sales person was snooty.  But the biggest joke is that they will not let you check out carpet samples.  Why waste their time coming to your home with samples if none of them work out.  Colors look very different in the store compared with your home.  I was even willing to leave a credit card deposit, but was told "our samples do not leave the store".  I'm sure the have lost other business because of this policy

I was met by Steve, and we were the only ones in the store after his co-worker left for lunch.  10 mins later he asked what I chose.  20 mins later I was out the door without samples, however Steve said he'd bring them the next day as he set  up an appt. to measure my home.  I didn't feel like I looked at half of their inventory.  Steve showed up the next morning complaining he was sick,  and measured.  He brought the samples and wanted to know which one I wanted to order.  I let him know my husband would need to see them.  He hesitated to let me keep them, but said he'd leave them with me if I promised to bring the samples back to the store the next morning!  I brought them back alright as promised.  He called me 5 days later and asked which one I picked.  I told him I went with another company and he hung up on me.  Pushy and NO people skills and then the rudeness set in.