Do not use this company. I do not recommend AZROOTS WOODWORKS LLC AZ ROC LICENSE #335147. This company is with the AZ Better Business Bureau which this complaint is also being posted along with others.
A baseboard installation was agreed upon by the owner, William C. Stotts on Monday, 1/23/23 at 10:59 a.m. the appointment was set at 8:00 a.m. on Wednesday, 2/22/23 via text with photos. I reconfirmed the appointment via text on Friday, 2/17/23, but had no response. I texted him again on Monday, 2/20/23 at 6:03 a.m. for confirmation of the appointment scheduled for Wednesday, 2/22/23 at 8:00 a.m. he agreed and confirmed it via text that we would be there. He indicated John would do the job instead due to an appointment he now had, he then texted me back on 2/20/23 at 10:59 a.m. stating and I quote, I am going to contact another contractor that I know to see if he can do the base install. I don't think this is something we would like to take on. I apologize for the inconvenience and appreciate the phone call. I will let you know if he has the time to do it. I left William a voicemail and texted back at 1:25 pm on Monday, 2/20/23 indicating this was not acceptable notifying us 2 days before he was to show up, he never responded back to my communication, which is no surprise.
We are doing a master bath remodel and needed for him to complete the installation, so that the other contractors that were lined up would not be pushed out to a further date. This owner gave false promise responses and lead us along for nearly 30 days knowing he was not going to do the job in the first place. He has demonstrated that he has business ethic issues and is not professional at all to his customers, let alone first-time customers it is unknown how he has remained in business for 5 years. He should have been honest upfront on Monday, 1/23/23 before committing to do the job!!
I was able to find another competent, reliable company in 24 hours that did the installation yesterday, Tuesday, 2/21/23 so that the project would remain on schedule, and they did a great job, I would use them again for our next project! BEWARE OF AZROOTS WOODWORKS LLC THIS COULD HAPPEN TO YOU!
