AZ New Bath

We love our new Master Bathroom! AZ New Bath was great to work with! Evelyn kept in contact with us throughout the process. We got our estimate in late April, demo started in late June and we were completely finished by July!

We contracted with AZ New Bath to remodel our master and guest bathrooms. Our experience was not positive. Communication once the contract was signed was very poor. This company failed to produce, commit to or maintain a schedule. This compounded their communication flaws. Project management is not their strength. The workmen that arrived on site did not know the scope of work required. There seems to be a lack of communication in their office between sales, project manager and also the office coordinator. Their workers consisted as a lead and a laborer. In our opinion they are not skilled craftsmen. Consider them as handymen at best. In the end they did deliver on what was in the contract. That doesn't mean it was a successful project.

New Bath remodeled our master bathroom in Q3 2015 for around $20k. Several items needed reworking. Some issues have been resolved others have not.

Fyi- They recommended Forzastone instead of tile. In retrospect, bad plan. The marble has been discolored for over a year (white marble turning brown). New Bath has tried to correct the issue to no avail. Apparently, they are negotiating with Forza about funding replacement material.......while we wait for resolution.

The only communication we have received has been when we call them.

We expected top notch work and warranty support for the price we paid. On top of that, the installation took longer than forecasted.

We are highly disappointed that the issue has not been resolved.

We just had a bathroom re-done. Had a contract written up with our specific needs. Of the five specific items, they did two. When the work was complete and we got to do a good look at the work, it was extremely shoddy. Tiles were not flat, some tiles had very large grout gaps and tiles were mis-cut.
They did come in and fix it, but squabbled on why I didn't report it sooner. Aren't they supposed to be professionals and inspect their own work?

Recommendation-- Go to someone else.

The Salesman/Owner will sell you on their great service and you will never see him again.  His business partner will show up at the end of the job and ask how everything is.  You will explain what you are unhappy with and he will reply, Not everything can be perfect.  Seriously????

The workers will not show up until noon or later and end up working until 7, 8 even 9 pm to make up time.  They know EVERY excuse in the book.  Lunch break is never less than two hours.  They often will tell you there was a long line when they got to the supply store so they left and go to breakfast which is why they show up so late.  

They lie and make up reasons they cannot do what you want such as replace the medicine cabinet.  Really, because the one we bought is 1 inch longer you refuse to put it up?  We know enough that you can make the whole in the wall larger.  But they are too lazy to do that.  Another contractor  for the same company told us it could have been done easily.  They will ask one spouse into talking the other spouse out of something they want done as a part of the remodel. How dare you?  Did you think we would not talk to each other & figure this out.

When they finish the job they will leave an enormous mess.  You will spend a full day cleaning the new bathroom.  Then hours of phone messages to try and get someone back out to fix their mistakes.  You also will need to keep the windows open  for a month to get the cigarette smoke smell out of your house.  Don't forget to clean up all the buds from your flower beds too!  You eventually will need to make some repairs yourself because they will not call back!

The contractors they used for glass, mirrors, countertops and the sinks were great!  They hinted they know the owners and New Bath workers were difficult to work with but they get away with it because they do good work.

VERY LONG STORY SHORT, we are happy with the end result overall but getting there was a challenge.  We did give in and did not get some of the features we really wanted which we do regret.  We would not recommend New Bath.

We met and made an appointment with Jeremy at the Home Show. He came to our house as scheduled and we had a brief chat about the job (3 bathroom remodel). He took one picture and was on his way. We didn't hear back from him with any kind of quote or ideas for our custom project as promised.
After I finally reached out to him he said their designer was going to call us. I don't know how you discuss design ideas over the phone, but regardless we never heard from the designer either.

Needless to say we will not be further pursuing business with this company. If we weren't a good fit or our custom project was going to be too much for their company to handle I don't think it would have been a big deal to just say that. My husband and I travel frequently for work so our time with getting quotes from contractors is limited, so wasting our time was very much not appreciated.