Amanda M.
01/06/2016 12:00:00 SA
I can't say enough good things! We moved into a 40 year old house 3 years ago and have had the master toilet/shower clog and back up once a year every year since moving in. Each year we've called out a different plumbing company. They would snake it out, tell us we were good to go and move on. The second and third times we had people out, we told them this had happened before, but none of them mentioned anything about there being an underlying problem that might need to be addressed. They just said Huh, that's weird. We'll snake it out and see what happens. One company warrantied the work for a month, the other for two weeks. This time I went looking for someone that would be more comprehensive in dealing with the issue and tell us what was going on. We chose Arizona elite because of the reviewers who said they looked for the most cost effective way to fix the problems and because they stood behind their work.
The first technician snaked and camera-ed the line and said it looked like there was a massive clog that was just getting punched through when it had been snaked in the past. But eventually it would reclog. He said it was possible that it could be due to a collapse pipe, but it was impossible to tell because the clog was so thick and long. The next day, the owner/supervisor came out - free of charge - to get a better look. He said that when a person is looking at a major repair, they like to be double sure. He decided the best course of action would be to first hydrojet the line to bust out the clog so they could see what was going on with the pipe. If that fixed it, great. If not, they would apply the cost of the hydrojetting to any further repairs. Thankfully, the hydrojetting worked - it was just 40 years worth of crud that had gathered in the pipe. He told me that they would stand by their work and to call if anything happened again. I told him that, in the past, the clog didn't come back till a year later and was concerned this would be too long for them to warranty their work. He said since it had a history of clogging that long after, they would absolutely offer a one year warranty. He said they really want to find a way to make things work for their customers, so if anything went wrong, just give them a call.
This will be our go to plumber from now on!