Arid Valley Plumbing

Ac repair and maintenance can be daunting as you never really feel comfortable with the diagnosis. Patrick made me feel at ease however and was a pleasure to work with. His pricing was very competitive, he took the time out to explain everything to me, and not once did I feel he was trying to sell me something I really didnt need. I highly recommend you consider Arid Valley for your AC needs!

Our shower diverter (the handle that directs water to the tub or shower) failed. The particular replacement part is uncommon and was difficult to source. AV stayed with it, obtained the part and installed it properly. Good communication and follow through.

This company is responsible for my household being without hot water from 3/16/2023 to 4/14/2023.

I went through First American home warranty who unfortunately set us up with AV plumbing.  They came out 3 days after my first call, tore out my hot water heater and said they'd order a new one.  Chris said it would be AT MOST 7 days.  I repaired some sheet rock, painted and 3 days later gave them a call to see what the status was.  It had yet to be ordered. So they had it ordered, and a week later I'd still not heard anything so i called again.  They claimed the warranty company scheduled the tank to be delivered to a supplier and the contractor(AV) was to pick it up from the supply house, which AV absolutely refused to do for some reason.  So, the tank got shipped back to First American, and they sent a new one to AV's facility.  I called the next Monday to the warranty service, and they told me their tracking information said it had been delivered to AV.  I called AV and they said their parts guy wasn't in and that continued until Friday they finally found it in the back and got me scheduled for Easter Sunday. Hector installed it Easter morning, and he over tightened the gas fitting and cracked it.  He said he'd order the part with one day shipping.  I called Wednesday since they apparently can't communicate with customers, and they told me it was actually coming to my house and would be there Friday.  It arrived Thursday morning, and I made an appointment to get it done that night.  I got a call at 5 telling me they had to cancel and reschedule for the next morning.

DO NOT USE THIS COMPANY

I had the honor of Arid Valley work on our kitchen faucet leak and toilet leak. Arid is an amazing team who responds quickly and does the job well. They are an honest business and does not try to sell/scam you.

TJ, who was our technician did a perfect job in a short time. He was punctual, responsive, and honest.

I will most definitely use only there service for any future plumbing/AC needs. HIGHLY recommend.

Our experience with Arid Valley was great. My family noticed a leak coming from our outdoor faucet. Initially we thought it was just a leaky hose. However, after going to replace the hose, we realized the pipe was leaking. Our Warranty Company had Arid Valley come out and Chris G. had the problem fixed in under an hour.

Riley was great! He was professional, very helpful and knowledgeable.  He taught me about my water heater and helped me understand everything that he was doing.  They were also able to come out within 2 hours which was amazing! I highly recommend them, 10/10!

Asked for quotes and got a decently priced one from arid valley mechanical. They were able to come out same day. TJ was our plumber. He did a great job. Very fast and knowledgeable. We were charged exactly what they told us up front. Had a great experience. Will be using them in the future if we have anymore issues.

Guy came out, replaced my faucet, then offered to quote me for a soft water system, kitchen sink install and a over the stove pot filler, which I accepted and am waiting to hear back. His off the cuff price sounded pretty good.

I was referred to Arid Valley Mechanical by my brother in law. I have been very satisfied with them as I have now used their services twice. They have repaired both AC units in my commercial warehouse. Patrick gave me a very fair price. He also was quick to respond to my inquiries and actually came to service our units the same day I called which was clutch because I have to have good, cool work conditions for my employees. I plan on calling Patrick in a few months when I remodel my home to help me rearrange some duct work. I would absolutely recommend them to anyone looking for hvac services.

Got a great fast service.
They arrived within couple of hours and did a great clean job.
Going to use them again for couple of other pluming projects I have.

Candidly, this review should be zero stars.  I am highly offended by the actions taken by this company and its representatives.  I own a rental building in Scottsdale.  Dan Prinzen inspected a drain pipe, behind a kitchen sink, and attempted to create a large homeowner's insurance claim for a minor issue.  A crack was clearly visible and above a plumbing junction.  Instead of completing a basic repair, Mr. Prinzen manipulated the situation and spoke (in a loud voice hoping to disturb my tenant) that the crack was definitely in the building's foundation causing substantial damage.  He recommended restoration companies that would charge thousands of dollars to my homeowner's insurance and told me that he would help me collect the most from my insurance company.  This company works with home warranty companies and attempted to take advantage of a situation.  Turning a repair that should cost a couple of hundred dollars into a tens of thousands of dollars homeowners' claim is incredibly unprofessional.  I was forced to use this company by my home warranty and will never use them again.

Mr. Prinzen attempted to tell me what my home warranty would cover and what it would not cover.  He must have never read coverage policies because pipe leaks are clearly covered (as well as unobstructed access through walls).  He then told me that my home warranty company was incredibly difficult to deal with, as was my homeowners' insurance company and that he should lead any and all conversations with them.  Regretfully for Mr. Prinzen, I handle insurance claims regularly and knew the game he was playing.  Had I not had experience in this field,  and a reliable plumber that gave me a second opinion, I may have been manipulated into this company's scheme to baselessly increase the cost/scope of repairs.

Initially, I was told that this repair would be completed same-day.  Once I informed Mr. Prinzen that I did not want an unnecessary re-pipe, his demeanor completely changed (like an individual selling timeshares and is told no). He then told me my tenant would have to wait several days (even though his company had already cut into the walls of the apartment in question).  Thankfully, I obtained an opinion from an independent plumbing company that verified the leak was not in the building's foundation and that the repair needed was minor in nature.

This situation was analogous to the stereotypical mechanic that attempts to take advantage of customers. I cannot speak to the normal practices of this business; however, my experience was negative, unprofessional, and manipulative.  Therefore,  I will avoid this company at all cost in the future.

I am typically a DIYer, but had a complex issue and was in over my head. This company was not only the first to respond but they were willing to set up a time over yelp message instead of just a generic message to call them to schedule and appointment, which I received from the others I contacted. They were courteous, prompt and clearly very knowledgeable as they diagnosed and resolved my issues right away. They were very fairly priced and I will absolutely be back. A special shout out to Patrick for letting me ride along for the diagnosis!