Aquavets

We had this business put gutters on our rental house. That process seemed to go ok overall, with a few minor issues on timing to completion and paperwork. I can't rate the work itself yet since I don't know much about quality in this area and it hasn't rained since completion. However, we then asked them to evaluate two water issues at our house. It was not a big job, but I was told he would help me and I also asked for an estimate on a full harvesting system as we might do that in the future. He came out and promised estimates later that day. Subsequently, two full weeks of terrible communication went by and finally he stopped responding to me altogether. The concept of valued customer, customer retention, and customer loyalty are lost here. I value honest and timely communication above just about anything. To string someone along, when you are not willing or interested in completing the work, is terrible. I wasted over two weeks waiting for the estimates and to get scheduled and now have to start over.

I called to get an estimate for gutters and the man who said he did the engineering would have his sales guy call me with in half hour.  It is now 3 days later and nothing.  I called yesterday and the phone rang but no one answered and no voice mail.

I needed gutters.  I called several local installers.  It would take days to weeks just to get a quote.  I eventually called Shawn and Aqua Vets.  I was amazed at the respond and professionalism.  Shawn was able to give me quote right then and there over the phone using an aerial view of my house.  It was a great price.   I had him come out to confirm and he was almost dead on.  We set a date for install and his guys showed on time and did a perfect installation.   The color match recommendation was spot on too.  I am very satisfied and would highly recommend Aqua Vets.

I am very disappointed that they have not responded to my requests to repair the work that they have done on my property. They built a pergola for me a year ago and it is sagging. I have been trying to get Shawn to respond since the first of the year. He guaranteed the structure for 30 years but they do not stand by the work they have done.

I hate to write this because the initial communication and interactions were so positive but things went way downhill from there. I got an initial call back really quickly and the team came out to install a new scupper box for us as scheduled. In the midst of the work, Shawn suggested a refinement to the plan that sounded like a great idea. We agreed to the extra fee and to waiting a couple of weeks for the parts to come in to finish the project. Because we were going to put in a drain that would come up further away from the house than originally planned, Shawn suggested that we not complete the downspout since it would just need to be replaced in the two weeks when they came back to complete the new scope of work. That seemed reasonable and it was early March so it didn't seem concerning that we had a downspout ending feet above the ground. At the end of March, not having heard any updates, I called and left a message. I didn't get a reply. I called again, and again, I texted again and again. I got nothing. No reply at all. We paid in full for work that wasn't completed and were left hanging for months on the project that they themselves recommended. Super disappointing and unprofessional. We've had to pay to finish the downspout and have wasted time trying to get any sort of reply. I could not recommend them. Whatever initially positive response you might receive, you can't trust that it will continue.

I had a leaking irrigation system. Of the 3 companies I contacted, Shaun and crew were the only ones who were able to respond quickly.

Sean, at Aqua Vets, went out of his way to provide great service.  Our gutters were installed quickly, and professionally by Chris.  Everything was as quoted, and we couldn't be happier with the finished product.

Contacted Aqua Vets for new gutter installation. Shawn was quick to give estimate over the phone. He followed up with prompt on site visit to visually inspect project, color selection and answer any questions. After gutter installation, Shawn inspected work that was done and verified that we were satisfied.

Aqua Vets did a very professional job installing my gutters.  Even though the job had delays, I was kept informed as to the reasons.  After my gutter installation was complete, Shawn checked in with me to make sure there weren't any problems.  Good customer service.

Aquavets (Shawn) came out to give us an estimate on May 28, 2022.  We thought he sounded real good so we called and said we would like to have them put in our cistern.  Since then we have made multiple calls and sometimes he calls back and gives us lots of nice excuses, but never follows up.  He wanted $1500 down.  Fortunately, other people on this site left reviews that said they paid him money and he never produced the work, so we told him we would give him the down payment when materials were delivered to the site.  Nothing has been delivered and he never followed up on our October conversation.  We thank others for taking the time to post their reviews -- they were very helpful.

A message was left with the office number: 520-500-7206 and the construction estimator and calls never returned.  Called yet another number regarding a gutter guard (which was ridiculously priced) they installed because it is leaking, and no response.

Shawn and his team did a great job installing my 3 channel irrigation system from scratch. Very high quality system and Shawn is extremely friendly/knowledgeable. I had an issue where one of my emitters cracked (through no fault of his) I gave Shawn a call and he was out the same day with a spare part to fix it... customer service is superb. I am thrilled with the result... all my plants are thriving. I will definitely be using Aquavets again for future rainwater harvesting and gutter projects. They don't cut corners. You will not regret giving Shawn and his team a call

I like to seek out Veteran-owned businesses to help me with my projects. I picked AquaVets to install front and rear of house gutters on my home. It took about two weeks to get the project scheduled, and Shawn did a free estimate, so no surprises. Installation went as planned and was completely timely. No issues.

Aqua Vets installed new gutters and fascia covers, the price was good, however after agreeing to use Aqua Vets the problems started, and then got worse. They didn't start when they said they would, I couldn't contact owner, to find out why, I found out later he was out of the country on vacation, then delays, and quality of work was not satisfactory. After installation I noticed several leaks, I called and was told they would be out tomorrow, then was told not they would be out the following day, now it is 7 weeks later and I still have not seen them, I had another company fix the mistakes. Joe

Horrible business man. Unprofessional and Lacks time management. They quoted 2-4 days and took 2 1/2 weeks. His guys showed up at 8 and left by noon instead of starting early before it got too hot. They missed the mark in all areas. The owner was full of excuses and truly lame ones.

Horrible company. Stay away. Warning. They are Sam artists. They took a deposit and performed zero work.