HORRIBLE CUSTOMER SERVICE; I was interested in getting a quote for fake grass. Their ad popped up, advertising a free quote. Submitted information on the weekend. Monday morning, Amanda, from their company called. I was busy at work, so unable to take her call, she left a message. She texted 3 time throughout Monday. Not a big deal since it's a business wanting to lock in new business. First thing Tuesday morning, Amanda calls, I was already at work. We ended up talking by text on Tuesday, May 17th. I gave her,some dates and my address so she could see who is available. She provided May 25th at 1:00 which I confirmed would work. She then texted wanting to know if the homeowner will be home so that whoever provides the estimate doesn't have to come back out with high gas prices and all. I told her yes. Later in the day, she texts, asking what areas I was looking to have done and a rough estimate of the size of,the area I was wanting to be done, stating it has to be a minimum of 250 sq ft. I told her what I was looking at doing, but also would take input from whoever provides the estimate and at what cost. I told her I did not know the sq footage (hence the request for an estimate). Conversation continues via text, she asks again about the sq footage. I tell her I already told her I did not know and if Always Green Turf did not want to provide a free estimate, please let me know. Amanda then calls me, explaining about the sq foot again and I tell her again that was why I was seeking professional input to give me ideas. She stated she would google my property and then I told her the areas I was wanting an estimate for. It sounded like she was working from home, because right after this there was a bad connection, call was lost. Amanda didn't call back, she texted 'sorry about the connection'. I figured since we had already confirmed the appointment for May 25th at 1:00 AND she googled my property to look at my yard, we were good to go. May 25th, I left work early to be home by 1:00. No one ever showed up, no one ever called, no one ever cancelled the appoint,ent that was scheduled. I wasted my time and took time away from work to be home for this free estimate that caused nothing but aggravation. If they didn't think my initial request would meet their minimum sq footage, then tell me upfront or come out look at the yard, offer your professional analysis on what you think should be done and then go from there. Don't stand a potential customer up. It's plain rude and disrespectful of my time. If you don't want business, don't off a free estimate.