Tosa Plumbing

Fast scheduling and great customer service. I had the estimate but turned out I didn't need the service.

Tosa Plumbing came to our home twice based on a referral from HMS Home Warranty. We had just purchased the home and had problems with water from the shower leaking into the basement.

John and crew came out the day we called and fixed what they thought to be the problem. They came out the following day because, after the repair, we had more water in our basement than ever before. This time they correctly diagnosed the problem and told us it probably wasn't covered by the home warranty.

I don't take issue with the work performed, but I do have a problem with the lack of follow up. I have requested an invoice three times and never received one. I also requested notes of what was observed and what was repaired - crickets. No response. None. I understand that they probably don't get paid top dollar for the home warranty work, but I'm still a potential future customer with money to spend. Correction: I WAS a future, potential customer.

Tosa plumbing was supposed to fix the drain in my basement bar sink several months ago.  To this day nothing has happened and there has been no communication.  The plumber has a nice beard tho