Ihn Company

We had a collapsed sewage pipe that was causing a backup in our basement, we called Ihn plumbing, and they were out to the house within a couple hours and had the problem diagnosed fixed quickly. Pricing was reasonable, and Mike and Annie were fantastic to work with. Would definitely recommend them for any plumbing job you have.

Awful communication, awful owner who will verbally berate you on an ego trip.

Had this company replace my drain tile and sump pump in November of 2022.
At the time of completion, work was sloppy and rushed (the actual workers themselves are all sub contracted and will cut corners). Our drywall was smashed out where they said they could go underneath and told me that wasn't their problem and left an exposed open pvc pipe running to the outside, providing a highway for air and bugs to enter my home. This was remedied after many weeks of unresponsiveness.

The cherry on top is that, at the first rain we received in late winter, I realized that the sump pump they installed wasn't able to keep up with the water flowing into my crock. Had I not been home with an extra submersible pump, my basement would have flooded. I later come to find out that this sump pump they installed was a smaller one that I had originally in my crock!

I attempted to contact IHN numerous times over the span of 3 months. The woman at the desk plays the useful fool and will give you a runaround about how she will relay your message to the work crews, but that won't happen unless you hound them! I never received a call or email from IHN that I did not initiate (except when they wrongly accused me of not paying when they simply deposited my check into one of their different accounts due to their own incompetence).

Eventually after three months I was able to speak to the owner, Jim, who was nothing short of a senile asshole. His own employee at the front desk even said, I dont want to put you through to him because he is cranky on multiple occasions, what a way to run your business. He berated me and shouted me down for 10 minutes on the phone, refusing to address a single thing I brought up, on the basis of I did the work 6 months ago. He then hung up on me. All I wanted was to have the original size sump pump I had before the work installed.

This company will not stand behind their work. They have been involved in our 50 lawsuits over the past decade. This is just standard operating procedure for them. The owner is a despicable cowardly man who cannot tolerate the slightest request to make work right. No wonder they're so involved with the legal system. Avoid if possible.

Want to be taken advantage of and defrauded? This is the company for you!!!  Called them because I saw some corrosion on the pipe under my sink.   Tech showed up and told me he estimates $325.  I figured this would be a bit of a time consuming job.  20 min later, he's done. Cut off and replaced 1/2 an inch of iron pipe with pvc.  Did not bother to check a bit deeper into the wall to find that the corrosion on the visible part is the same behind the wall.  When I called the office to ask why such a high charge for 20 min of work, I was told we sent you a tech the same day.  Right, because he was working another job right down the street.  Even with a service charge and min 1 hour, you still can't get to $325.  Did i mention I then had to have another plumbing company out to actually do the job this company didn't??  Never ever ever again. Disgusting.  Wish I could give negative stars

Ihn Company was outstanding to work with! From the time Kurt Ihn stopped out to do an estimate on basement drain tile and glass block windows in our 1929 Wauwatosa Bungalow, to the time the crew left the experience was awesome.

Everyone was friendly, hard-working, knowledgeable and ensured I was informed about all aspects of the process along the way.

Such a great feeling when you can work with quality local companies, especially when you know they are busy with other customers. I never felt like I was just a number, I always felt like I was their top priority.

Would highly recommend, and have already recommended to my next door neighbor for some work. Will plan to use them in the future for sure!

When I make an appointment for 8am, and the technician is pulling into my driveway at 7:50, that's a great start!  They found an issue with a part that I thought would require a second visit, but they were able to fix it in one trip and explained to me exactly what was wrong and repaired it properly. They are always friendly to deal with and clean up after their work too. I trust what they say.

Not sure I could have had a better experience with the IHN company. They installed an egress window, rebuilt my sump pump crock, installed new drain tile, support beams where needed, moved my radon system and installed the rough plumbing for my future bathroom in the finished basement.

The men were punctual, respectful and knowledgeable about many different aspects of my finished basement. I had several bids but having the IHN company provide many aspects was why I picked them. Sure glad I did. I hope that the rest of the contractors conduct business as this company has.

Not a reliable company. The owner is shady. Do not do business with this company you will regret it

We had The Ihn company out for an estimate and ultimately to do foundation repairs on our home.
We could not possibly be more satisfied with the quality, quantity and price of the work performed.
The crew was always at our home when they said they would be, they performed the work neatly and cleaned up as best as possible each night and did an outstanding clean-up at the end of the job.
The work passed City of Milwaukee inspection- and I'm certain the repairs will last for generations.
Our job was not an easy one, it had its share of complications- and our underground sprinkler system was intact and our lawn was not in bad shape after 5 days of heavy machine and foot traffic.
Please feel free to contact me if you have any questions on their foundation work.

TERRIBLE!

They came right away for my quote. Once I signed the contract, it was almost like I didn't matter. They showed up when they wanted. Would cancel appointments when we were trying to do status updates. The main guy, JIM,  would yell at the carpenters, electricians and dry wall guys, and swear in front of my children. They never seemed like they knew when things would be done - always push the timeline back - but always ask for money. he subcontracted everything else aside from the plumbing. There are huge gaps in my floor molding. My boiler went out shortly after the project was done - likely because of the dust, which might I add ended up all over the house, even in the upstairs! Plumbing was okay, I would not recommend any renovations'. Seems like he bit off more than he could chew with my project.

Jim came out to our house today and he was awesome.
First class assessment and solution of our problem.
Would highly recommend!!

We are currently in the middle of a quoted 4 day jon for a foundation and basement repair with Ihn Company. I may update this review once the job is done, but thus far I'm VERY disappointed in the service we've received. Our job: drain tile install, sump pump install and bracing of walls in our basement. Quite a pricy job. For the amount of money we are paying we are getting horrid services.

In the 4 weeks leading up to the job we had to call twice to confirm date and time as well as get information of what needed to be moved in the basement before work began. Arrival on day one was scheduled between 8 and 8:30 and the crew arrived around 9:15 am with no call. My husband was stuck waiting for them to show them to the basement as well as give them a key to the house and show them where the lock box was. I do have to say, it looked like good progress on day one.

Day two: No call, no show. No additional work done and materials were in the exact same spot as the previous day. I left a message after hours on their general voice mail asking for a call back first thing in the AM (it's now 10 am and I've yet to hear a peep out of them).

Day three: Call from the crew. The code to the lock box doesn't work. Oh wait, we wrote it down wrong. Apparently work continues.

Meanwhine, we have a newborn at home and were hoping this job would be done in 4 days because she's going to be home Thursday and Friday. Dust and noise don't mix well with babies, so if this job gets dragged out I'm going to be FUMING mad.

Further updates to come, but I have absolutely no faith in this company and the lackluster communication thus far as done nothing but frustrate and upset both my husband and me. At this point I would definitely not recommend them. I would have happily spent a little more money to get better service and great communication.

DO NOT USE THIS COMPANY! First, they never showed for their first appointment, nor the rescheduled and then the next rescheduled! I wanted to ensure I was home when the outside foundation work was to be done. They came on an unscheduled day, preformed the WRONG work, when I was gone! After I realized skid steer tracks in my yard, I first realized they had worked that day and discovered the entirely wrong work done! After demanding the correct work be done or a full refund, Jim quickly stated call a lawyer and hung up on me! Mind you, I'm at a loss of $4,000. The work was paid in advance. A big mistake on my end. Fun Fact: After contacting a lawyer, it is shown that IHN has been in over 50 lawsuits! This makes sense to why he was so quick to tell me to lawyer up! Being sued is clearly normal business for them. Don't risk it!!

After a friend referred me to Ihn Company, I decided to give them a call.  I felt the quote was very reasonable so I went with it.  On the day of installing the beams on my basement walls, they were very quick to begin and finish the job.  Also at the same time had a toilet installed in the basement.  All went well and very fast.  My basement no longer has the odor coming from it that it did. I am happy I finally had the work done and before it was too late.  If I had waited much longer, I would have need excavation work done also. Thank you Ihn Company.

I had a great experience with IHN.  A clog in the pipes had burst a joint in the basement where my kitchen, bathroom, and stationary tub all came together.  Basically, the house was out of commission.  I called on a Saturday AM, Jim was there within 90 minutes, and everything was fixed and cleaned up within two hours.  He even helped me install a new stationary tub that I opted to buy, including mounting it to the basement floor.  Given the time, speed, and quality of the work, I believe the prices were reasonable as well.  They're definitely my go-to the next time I need plumbing work done.  Jim was a great guy, easy to work with and very professional.