Faust Co

Bryan helped me get an idea of my options to replace a leaking water heater. He also went through the pros/cons of tankless vs tank and what challenges we might have with my layout for a tankless model. The service work was done and everything was done quickly and with quality.

Would highly recommend them to anyone and will use them again in the future for any additional work I need done.

I contacted Faust after several failed attempts to unclog some basement pipes myself. I'm so glad I did! Extremely responsive, asking the right questions, and getting someone out to help immediately (who, by the way, showed up when they actually said he would; none of this waiting around during a four-hour window nonsense). The service was efficient and didn't leave a mess. The technician was friendly and knowledgeable. He even offered advice on a few other plumbing-related questions I had about random things throughout the house. Would (will!) hire again!!

Amazing  service!  Within 24 hours Brian and Mark answered my needs from Kitchen to bathroom to basement plumbing all completed. Brian was very professional and efficient in assessing what I needed to fix everything.   Mark was extremely knowledgeable in completing everything that needed to be done the right way! Thank you Faust plumbing.

Always get a prompt reply from Faust and have been able to get an appointment quickly. Prices are very competitive, employees are friendly, show up on time, and are in and out ASAP. Would recommend and will use again.

Had prompt response from my inquiry. Estimate provided, & seemed reasonable. John arrived promptly, reviewed my issues (including one that popped up the night before the appt.)
Explained ability to repair, & was most efficient getting the job done. Showed me defective parts with the unexpected repair, & fulfilled the job despite not having been part of the original request.
Upon completion, showed me everything done, explaining consideration where parts were worn, but not requiring replacement.
Totally positive experience. John advised on future projects, admitting when he was unable to provide a definitive answer. Have yet to receive my invoice, so can't comment on value, (hence the 4) but including an unexpected repair, I'll be surprised if the cost remains within the estimate. Bottom line... great experience, great workmanship!

I put a request in for a hot water heater replacement on a Saturday night when mine 1st started leaking and within 15 minutes Bryan replied! The next morning we chatted via text to work out what exactly I needed. He even went to Home Depot to see if he could get figure out if my old unit was still under warranty, amazing! Above and beyond in my eyes.
They were able to come out Monday and within a hour or so we were up and running. Derrick who came out was super nice and professional. Even recommended that I flush out the tank every 6 months to reduce the sediment build up, good tip thank you! Highly recommended

They were able to geat me a quote and an appointment for the next day! Needed a water-heater and to replace a couple lead pipe runs. came over on time, wore a mask the whole time. Great job!  Will definitely use in the future
Thanks,
Craig

This company installed a new shower fixture for our master bathroom and the tub and shower fixtures for our main bathroom. They did an amazing job!! Very knowledgeable, professional, timely, and clean work. Will definitely be using them again with our plumbing needs. Highly recommended for your plumbing needs!!!

We needed the pipes replaced in a house that has a lot of galvanized steel from the 1940s, along with PEX and copper from more recent renovations.  Only Faust & Co. actually came to the house to see the situation first hand.  Consequently, we got a precise estimate that didn't include any unnecessary work.  We were able to replace all the galvanized lines with copper and, in addition, insulate the hot water lines for a price that fit our budget.  We'll be using Faust & Co. again.

Tony arrived right on time and had our plumbing fixed in less than 30 minutes! He was very nice and explained to us what he was doing and how everything worked. He also gave us some tips to avoid the same problem on the future. Definitely recommend. We will use Faust again in the future!

The water line to my toilet started leaking into my basement.  I was very pleased that Faust was able to come out the next day and fix the problem.

Bryan gave me suggestions over email that allowed me to fix the problem myself, saving me about $500. He lost $500 but gained a loyal customer, thanks Bryan!

Had a garbage disposal installed and was less than an hours doing it all amazing services.

Very responsive. Got the project done quickly and went above and beyond to help with a leak and backed up drain.

One of the downsides of living in an aging home is the frequent need for repairs.  In the last several years, we've had a few pipes corrode and leak in our basement.  Thankfully, Faust Co. was on the case!

We noted the leak on a Sunday, so I assumed my request to Yelp for local contractors would be unanswered until at least Monday or Tuesday.  Within an hour, the owner replied to me with a quote and set up a time for the repair.  The quote was much more reasonable that projects we've had completed from other plumbers in the past, so we got it on the calendar right away.  

The plumber, Nick, arrived promptly at 8 am Monday morning to get things fixed.  He came in a marked van, which I always appreciate.  As a mom with three children, I always like to know I'm letting in the right person.  He introduced himself, came prepared with knowledge about the problem, and got right to work.  Within 90 minutes, everything was tip top!  He cleaned up his work space and we were ready to get on with our day.

This was by far the best plumbing experience we've had in years.  I'm really thankful we found Faust for this and all of our future repairs!

Simple project, just needed a shut-off valve added to the pipe heading out to the hose bib so it didn't freeze. Got a quick reply with a ballpark estimate, was on the schedule right away, showed up when they said they would, finished up quickly and the work looks great. Not sure how much better anyone could get!

Fast,good communication, great work will do business with them again they treat you like you are long time customer

Lol, I can't describe the situations I've gotten myself in that Faust has gotten me out of.

Fixing a sump pump, disconnecting radiators, rerouting a natural gas line, and much more.  They have been prompt and always worked around my schedule.  Highly recommended and reasonably priced.

Had a great experience with them replacing our city water valve earlier this year! I would definitely use them again.

Faust was absolutely fantastic. Highly recommend!

Bryan(owner) responded to my request within an hour and was of great assistance when it came to a budgetary quote for the work I needed done. He immediately provided a rough timeline of when a technician could come to my house. Originally, it was going to be 5-7 days as my issue was not emergent. Next day Bryan reached and told me that there was a cancellation and he had a technician available same day.

Technician came out and made quick and easy work to add a water line to my fridge and fixed my hot water pressure.

Would recommend and will use again!

Hired them to snake the drain for my parents - they were efficient, effective, and transparent with pricing. The payment process was a little confusing because we were told that we could pay the technician in cash but when we tried to do so he told us to handle that directly with the office. We got a link in a few days to pay through a portal though so it was sorted without much issue.

Had a sewer backup and responded quickly to my Yelp request! Had the lowest price by FAR!! $150 everyone else was $200+. Showed up on time and took about a half hour. Excellent service, thank you!

Five stars without hesitation. I was able to talk to someone at Faust right away, send pictures, and get an estimate as to the work required to repair the issues.   They were able to send out a plumber the next morning and he was courteous, efficient, and explained everything to me. I'd recommend them to anyone.

Great work for the church fixed a problem caused by the city. Our church backed up three times!!! Faust was Profesional and address the issues and gave us pictures to address the issue with the city of Milwaukee.

I really appreciated being able to converse electronically with Bryan regarding what services I needed completed and him providing an estimate the same way. The ease of doing business was key in my selecting him for my plumbing job. I needed:

- A pedestal sink removed
- A new vanity/sink/faucet installed in place of the pedestal
- A toilet removed
- A new toilet installed
- A simple bidet installed
- Another sink drain snaked
- That same sink fixed so the stopper would keep the water in the bowl
- A whole house filter installed

Bryan quoted a fair price for all of these things and given that it was almost an entire days' worth of work, I accepted his proposal. We agreed on a date and time and I looked forward to a number of things on my home list getting checked off.

The plumber was about 25 minutes late, not a big deal. He also introduced himself as, Plumber. I figured he would tell me his name later, but he never did. At any rate, Plumber did a good job with everything on the list and answered any questions I had.

Really the only issue was that the whole house filter was supposed to come with a special wrench to change the filter and it took a couple emails to Bryan to get that to me. I would definitely use Faust again.

Still raving

I've had the guys from Faust over a few times now for a variety of needs since my first call - leaks on our old cast iron well pump fittings, re-routing water lines for outdoor faucets so they go thru the iron filter, install of an in-line whole-house water filter, and even piping for a generator gas line. Staff has always been super friendly, they arrive on time and get the job done with reasonable fees. Definitely 5 star service and I'd recommend them any day.

I contacted Faust Plumbing since September 13th trying to book a plumber. I kept getting the run around whereas the plumber had already did a previous job and the company was aware of the next request. Jodi finally booked the appointment after 45 days.

I asked normal customer service inquiry to check out the person coming credentials. I asked Jodi for the name of the plumber, she responded Mark. I asked for the full name. Like pulling teeth. Finally after so many lengthy  minutes and my time she finally gives the last name. I asked for the plumbers plumbing license. She then provided the vehicle license, only after notifying her that there was no such Dept of Professional credentials with 4 digits. I had to wait several hours to get a response back. I had asked would the plumber sent to the home be driving a company vehicle. Late response, multiple response requests that is not transparent customer service.  Eventually, after hours passed I cancelled. The plumber still showed the next day. Bryan Faust should have discussed with Jodi her reluctance to be transparent, rather he responded I quote that I know how there company looks and discounted me like throw away trash. One unprofessional communication came from the plumber stating that he didn't want to ever come back to thatlady house. Sounds prejudiced as I paid with no incident the first time.

I am not recommending this company, due to the fact that everyone deserves to feel safe and comfortable with a stranger coming to their house.

This was POOR, SLOW, UNPROFESSIONAL and UNEXPLAINED, AND BIZARRE TREATMENT and places anyone in an unsafe circumstances.

I had a bad clog in the kitchen sink; got a quote that I thought was reasonable and a scheduled appointment that worked for me. Plumber showed up on time,  had everything he needed to complete the work promptly, cleaned up and left me as a satisfied customer. I won't hesitate to use them again- which is likely since the house is 90 years old.

I found Faust Co on Yelp when I needed my basement laundry tub unclogged. It was a BAD clog. I requested a quote through the Yelp app and they were one of the replies. I chose them mainly because they had a good rating. We interacted via Messages in Yelp and scheduled the appointment. Mark, the plumber that arrived was very personable, which I find to be rare. He replaced the P-trap and the T-Trap in less time than I expected, and the water has been flowing better than it ever has in the 18 years I've owned my house. My invoice was emailed to me, and I paid online. The bill was within the original quoted range. I would hire Faust again and recommend them!

I had a problem with a gas line that connected to my store. The stove delivery installer ruined the gas line. I call Faust and the call was answered right away. I got an estimate immediately. They were able to schedule an appointment in less than 24 hours. I called many other plumbers around Milwaukee and West Allis for the same estimate. Faust was by far the most reasonable and quick to send someone out. Highly recommended

I was in a tight spot with our bathtub not draining.  I tried to unclog it myself but nothing worked.  I did a search and came across Faust Co.  The reviews were good so I sent a request for a quote last night.  Before they even opened I received a response back from Bryan with a quote.  I know anything with plumbing is not cheap but there is a reason for that.  Bryan's quote was very reasonable and not sky high like some of the other companies.

Unfortunately, Bryan said they were booked till Wednesday but he would see if he could get a tech to stop by today.  Just like that he found someone that could stop by between 11am-1pm.  The tech ended up showing up by 10:30am which was great.

I am bad with names and forgot the techs name.  He was friendly, professional and shared his thoughts on all of my questions.  The clog turned out to be in a couple areas but he got the job done within 20 minutes or so.  He cleaned up everything afterwards.  

If you ever need a plumber I highly recommend Faust for all of your needs.  Very honest and upfront along with going the extra mile to help out their customers.  I will definitely use their services again in the future.

Thank you guys for saving me.  My wife will be happy!

I've had Faust do several things for me from simple sump pump replacement to digging up the floor to replace a sewer line. Trustworthy, excellent service, on-time, fair price, done right. Was great that I could exchange emails with them beforehand to explain what I needed and get honest recommendations. I will use them for all my future plumbing work

This is the second time I've contacted Faust Plumbing and both times I have been extremely satisfied with their work! The first time was in 2019 to have a new toilet installed, the plumber came out, replaced the new toilet and took the old one away, took no time at all and it was very cost-effective.

This time, our utility tub wouldn't drain which caused us to not be able to do laundry for weeks. We had multiple plumbers from reputable companies come out without ANY success which wasted a lot of time and money. I then remembered Faust and called them on a Thursday afternoon, I was pleasantly surprised that they were able to schedule a technician to come out the very next day. Nick arrived with a smile on his face, ready to work. Within minutes of us talking, I felt confident in his ability to get the job done. What I thought might be a two visit process, Nick was able to get it done the same day, from start to finish the whole process took about 2 hours!! Take a hard lesson from me, don't call anyone else, call Faust!

Bryan has been helpful since day one. There is a reason his company is 100+ years old. Responsive and reasonable. Will be my go-to plumber in the future

They diagnosed the problem asap even before coming to our house. The response time was great and they fit us in the schedule for next day turn around. The service was quick and we were back up and running asap.

I had a small leak on the pipe coming into my water softner. It was a small job so he asked if there was anything else that needed attention while he was there. We did have two faucet aerators that needed removal for replacement that he also did. The bill was just what I expected.

Our project was fairly simple.  Swap out an old toilet, and kitchen faucet, for the new ones we already had.  Faust Co. came up as one of the plumbers to get a quote through Yelp.
The following might sound odd to some, but I thought it was way cool.  All of the communication with Bryan was through Yelp messaging.  No phone calls.  No playing phone tag.  No waiting for a call back.  No leaving a message with someone who might, or might not, relay it correctly, if passed along at all.  We were able to get things rolling, at each others' own paces, with timely replies, and without undue interruptions.  Very smooth, and awesomely convenient!
There was one phone call, from John, when he was about 15 min. from arrival.  We showed him where things were, and told him to yell if he needed anything, including assistance. Then we got busy with Zoom meetings, and other stuff. It seemed like it was just a few minutes later when John announced he was all done, and Bryan would email the bill.
The old toilet and faucet were gone.  The new ones were in place.  John had cleaned up everything so well it was as if he'd never been here.
Next time we need a plumber, I'm emailing Bryan at Faust Co.!  ;-)

I have a sewer clean out stack in the basement that is probably original (house built in 1941). It was too rusted and degraded to access, so I wanted a partial replacement of the pipe.   I initiated contact with Faust right here on Yelp.  Bryan responded very quickly with some details. He gave me a rough estimate based on my description. He was the only person that I contacted that seemed to understand what I wanted done.  I made my appointment with him via email.  The plumber, John arrived on time and was so friendly.  He explained my different options and gave me a price that turned out to be less than originally anticipated!  He expected that he would be working on the project for about an hour to an hour and a half.  He worked quickly and efficiently and ended up being done in 40 minutes.  I am very pleased with the work he did.  He also kept the work area very clean. He did a fantastic job.  I am sure someday I will require the services of a plumber again, and I will be using Faust.  I highly recommend this company!

I remodeled a bathroom and needed someone to move all the old plumbing. Faust Co was fantastic. They were very responsive, walked me through everything they were doing, and got the job done in one day!

This company was amazing to use. I entered in a message on Yelp about needing a leaking pipe fixed, at a very early hour in the morning and the owner got back to me quickly and was the first to respond. He answered my question and gave me a quote about what it would cost to fix it. There was an open spot for the next business day as well. The plumber that came out, Nick, he was thorough and was able to complete the job in a reasonable amount of time as well as give me advice about things i should look at with other plumbing. He was very helpful and polite. I definitely recommend this company.

I was pleased to receive a prompt response to my inquiry. The service was affordable and the plumber was conscientious of my issue.

These folks are awesome.  I recommend them without reservation.
They are extremely responsive and expert at what they do.

Faust Co. Inc. installed our garbage disposal in 2019. They pointed out that I need to lower the drainage before installing, which was overlooked by another plumber. I have been using the disposal for 2 years now and I am happy with it. I will use Faust Co. Inc. for future plumbing work.

Had an appointment to get an estimate on work. Never showed up never called. I contacted them a couple days later to find out what happened to my appointment...still no response...

After a number of plumbers over the years (old house), and many frustrating experiences, I'm happy to write a good review for Faust Company. They've been prompt, upfront, and always done good work. We call them whenever we have issues now, and will use them when we remodel our basement next year.

I am definitely keeping this company on my go to list...they are reasonable, honest and courteous staff... Had plumber come to do some faucet and bathroom plumbing and did great job...knowledgeable and quick.  Had them provide a quote and invoice was on point.   So nice to know there are still honest people and businesses out there that you can depend on.

I located Faust Plumbing Co. on the BBB website and decided to contract them to do some new plumbing for a non-existent bathroom upstairs.
  After having received quotes from two other establishments, what sold us with Faust was the immediate knowledge Bryan had when he came to the house. Even though our previous plumber did not do the work up to code for our downstairs laundry room, Bryan had solutions to the problem. For weeks I had sent emails with questions and drawings, since I have a need-to-know on how things will be installed.
What a patient, professional man he was.
  My work was scheduled for a Monday, but on the previous Friday, he emailed me to ask if it was OK to reschedule, since they  backed up a bit, one guy had to go to a funeral and two others were stuck trying to wrap up a pretty big project that got delayed a bit. 
Since I was in the trades for twenty years, I completely understood how things go, so of course we said yes. Most clients would have got upset, but until you spend time on job-sites, it is hard to comprehend.
  During all of this, I made the mistake of presuming Bryan was the one coming out to do the plumbing. That is why I try not to presume, and I never asked.
  One of his employees, Mark showed up on time and had great solutions, to a complex plumbing job. What a joy to work with, if you don't mind him talking to himself the whole day. I was used to it, since I do it frequently, but he takes the cake!
  He nearly finished the job on the first day, but since I had to complete some additional installation of some walls, they decided to come back on the same day my roof was replaced. This way, he could cut the new vent pipe into the roof, and the roofers could seal it properly.
  The roofing company was to remove my fake chimney, and install a B-vent, however, things did not go as planned, as things usually are in life. We had to call a heating/cooling contractor for ideas on how to pipe the B-vent in. I called Bryan, and to my appreciation, he had Mark come back right away. This way the roof could be completed. Not sure, but it is likely another job was delayed, because they were able to fit us in.
  In the end, I would recommend Faust Co. to any family member or friend, and that says a lot for me. I am a person that has high expectations, but also willing to pay for great service. They are full of character and integrity.

I plan on calling them in a few months to have two zone regulators and pressure valve replaced.

Bryan and his team at the Faust Company did fantastic job in my property! Friendly, prompt, and affordable. Highly recommend to all!

Bryan and his team were great. We had to get our water replaced and we had a quick turn around time as we were getting our chimney removed and had to vent the new out the side of the house.

We had issues with the water heater we got from Menards and Bryan had to bring one over in his personal vehicle. He worked within our budget. I could write ton a more about the excellent customer service and work, but as a long, as we live in their services area we'll be using them for all our plumbing needs!

I would recommend them to anyone!

Needed a water heater checked quotes from three area plumbing company's .
Faust was quick with the quote and where in line with the other two.
We set it up for the next day . They came at the scheduled time and did a nice job. Very professional through the whole start to finish process . Will definitely use them again for other plumbing needs

Professional and polite. Came on time and did the work and even unclogged my sink in basement. Didn't take too long. I would definitely recommend them and also use their services again if needed.

Prompt and professional service. The plumber completed the work very quickly and explained to me all that was done.

We called Faust Co. to come fix a pipe in our laundry room that started leaking when we had a new washing machine delivered.  Bryan came out himself to fix it and was extremely helpful and knowledgeable.  He explained everything while he was doing the work, and not only stopped the leak but also installed a shutoff valve and hooked up our washing machine.  Everything works great and we'll definitely use Faust Co. again for any future plumbing issues!

Great People, great service. The response and customer service are outstanding. Would and will recommend them. They installed a New Hybrid water heater and had to come back a year later (not due to their work) to install some sensor that went bad. Any problem with plumbing Faust will be my first call.