Jarboe's

Absolutely horrible!  I had them come out to unclog my drain. They came late and then worked as if they planned on being here all night for what should have been a 15 minute job. He couldn't seem to get it unclogged for some reason, and then told me that he was approaching his second hour here and I would be charged extra. When I informed him that I was not paying for two hours for a 15 minute job, he miraculously unclogged it in about two minutes. He then gathered his tools while dropping the F-bomb several times, trampled through our landscape crushing our newly planted flowers and wrote up the invoice while telling me how he had just recently beat up a motorist in a road-rage incident. They were suppose to come back and run a camera through our drain, which I paid for. They have not been back to finish the job which they were paid to do. A very unprofessional company!  I have a different company coming today to finish what I paid Jarboe's to do last month.
I am in the service industry, and would NEVER allow this to happen to any of my customers!

Our 16 year old furnace required a lot of repairs, so we opted for a new furnace. Every item was explained in detail to help make our decision. Techs are very knowledgeable and courteous. The salesman was not pushy and offered us numerous choices and prices. We have been using Jarboe's for routine maintenance for decades. Honest and very friendly efficient service. I would highly recommend them to anyone needing work done or replacement. We also figured the hot water heater was doomed, so we replaced it too.
The crew arrived on time and was in and out in less that four hours. They left our basement and rear entry immaculate !!

I will NEVER call them again, I had them come to take a look at a leaking faucet, they said they cannot repair it as they didn't have a O-ring and had to replace the faucet said it will be $831.00 for single piece replacement. Really !! The technician came for 5 minutes, and took $94 for the service call

I will never call them again. Called them for emergency service about a sump pump. The plumber was very rude on the phone, told me he wouldn't be able to come out for another day, and quoted me over $1000. I was able to call another plumber, get them in within an hour, and paid less than $500. Do your research and call around. And above all, don't use Jarboe's.

We called Jarboe's for the motor of our heating unit making a reverberating sound (it reminded me of  the sound you hear as the dentist drills your tooth) while distributing the a/c.  The technician came quickly, and called first, so far so good.  They replaced the motor, which cost over $800.  That night it was slightly quieter, but still making the same noise.  they came back 3 days later, a ne tech could still hear the sound and tighten a  few screws  which helped a very little and then pronounced the problem is we need our vents cleaned and charge $74 for the trip.  We called again they came back a week later.  by then it was unbearable to listen to.  The tech said he would talk to his superior about refunding something for the motor that was at best unnecessary or perhaps defective.  Just heard they said no.  we called another company.    THEY gave us a great deal on replacing the whole unit which was not so much more than just the motor.  
Jarboe's was very professional but not worth it.

Jarboes came out on Friday.  Since my water heater was 15 years old, the service man said he could repair it with no warranty for about 400.00.  Since it was so old he said he could install a new one for 1548.00.  I was shocked at that price.  Asked him why so high, he gave me some story about the government requirements etc.  I said no and went to Lowes.  I purchased a 40 gallon tank with installation for 748.00.  The plumber at the store  was shocked when I told him the story. I would never, never recommend this company to any.  To me they are bandits  Anne

I recently had Jarboes out to perform the annual furnace tune up on a house I just purchased.

Pros:
-The journeyman technician was very professional and wore boot protectors while in the house
-I asked if I could lean over his shoulder and learn about my furnace and he was quite helpful in teaching me.
-He knew what he was doing

Cons:
-The previous home owners had pets and did not do the proper maintenance on the furnace. As a result, there were chunks of pet hair in the ductwork. This was cleaned out but left on the basement floor
-He did not plug the condensate pump back in and as a result, the furnace did not kick back on. I had to go down and troubleshoot.
-Biggest one for me: In my opinion, any company tries to hook you with the coupon in the paper for the low cost tune-up and then try to sell you on extra items. One of the items was the cleaning of the condensate pump for $32. I can buy a brand new (identical) pump on Amazon for $39 with free shipping. It would have been nice to at least ask my mechanical knowledge (I'm a mechanical engineer btw) and see if I am able to disconnect 1 hose clamp and 1 PVC fitting and just change out an aging pump.

Overall, my furnace is running better, but I would expect more.

Great price! Great service! I had my Ac and furnace replaced! The arrived early and stayed all day! They didn't even leave for lunch! (Guys, you need a lunch! I would have made them something if I would have realized  how hard they worked!) they also sent me an amazing goodie box after the work had been completed! So happy I chose this company! The jingle on the radio worked!

We were very disappointed in the service we received. Our tub was leaking from the drain and the information my husband received is that the estimate was free.

My husband had already cut away the ceiling and structure to allow full access to the bottom of the tub. The tech arrived, checked the tub, went to the basement and checked the drain side. Went to his truck and returned a few minutes later with an quote of over $700 to replace a drain!!  When my husband questioned the quote, the tech back peddled with, well it could be $350, but I have to account for issues I might run into. My husband expressed we could practically replace the tub for $700.  The tech kept giving him the run around and finally my husband said I am not going to pay even $350 to replace a drain. The tech presented my husband with a $94 bill for his 15 minutes on site, so much for a free estimate - truck charge or not that seemed high for the amount of time on site.  

My husband researched on YouTube and ending up making the repair in about 40 minutes, and with the special drain removal tool, it costs about $50 in parts.  

After multiple unanswered calls to the manager, my husband went to the office to speak to him in person and he did not feel that manager handled the situation well and he defended the grossly over estimated quote. What were the chances that if it did actually cost less that they would have charged less. And what if this was an elderly person on much more limited budget that they took advantage of.  

I work for a reputable service business in the area, and we have parameters in place to prevent our techs from padding jobs, and we were very disappointed that this manager did not take the matter seriously.

I would actually give ZERO stars. We called at 7:45AM this morning and were told they would send a tech and that they would call us when they were 30 minutes away. After hearing nothing by 3:00, I called back and was told that we were next in line. At 6:00pm I called back and got their answering service and was told that they would have someone call us. 6:40pm we received a call from someone at their shop telling us that they only have one tech working.... WOULD HAVE BEEN GOOD INFORMATION TO HAVE UPON THE INITIAL CALL. So I have wasted an entire day and will NEVER call Jarboes again. They installed both units we have in our house and it has been a complete and total disappointment. They come for routine maintenance calls and inevitably one week after them leaving we have issues.
WILL BE USING BRYANT OR PRUDENTIAL GOING FORWARD.
Jarboes sells inferior products and lacks any form of customer service.

I had a new air conditioning unit put in 4 years ago by this company. I truly believed they stole my cash and put a new shell on my old unit because I had the same issue as before after. with no way to prove so.  Plus the customer service person is rude

WORST CUSTOMER SERVICE AND SERVICE I'VE EVER RECEIVED!!!!!!!!!!!!!! Go with any other company BUT Jarboe's!!!!!!!!!!! Told us our service would be a flat fee per hour when we called for them to come out....all we needed was 2 toilets to be replaced and we had already purchased the toilets. THEY CHARGED US $246 PER TOILET TO REPLACE!!!!!! Most ridiculous thing I have EVER heard of! We even had a free service call coupon that he did NOT apply! I wasn't the one home when he made the run or I would have resolved this on the SPOT. When I called customer service I got the most RUDE rep who treated me like I was garbage and that Jarboe's was the best place ever. All I wanted to do was speak to a manager and get a break down of why exactly they charge $246 to replace ONE toilet.........HOW HARD CAN REPLACING A TOILET BE??????????? THEY ARE SCAMMING PEOPLE OF THEIR MONEY! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I will give credit where credit is due.  I now have a 1 year service contract which I had to buy to avoid the service call, the free service call coupon is worthless. In the end a 10 minute repair that I  diagnosed and cut the access in the wall for which i found out after could have fixed for $40 by going to Lowes cost me $478.00.  Jarboes did show up promptly and fixed it but it cost me. Knowledge is priceless.

Dealing with this company has been an overall bad experience.  We purchased two furnaces and one air conditioner within the last two years.  We were promised professional and expert services (technical and customer).  It took eight visits to complete the installation of these units.  Shortly thereafter, we found a water stain on our ceiling (unit in attic) that was caused by incorrect installation of the unit.   It was fixed but resulted in two additional visits. Recently, we had another visit to fix a problem that should never have occurred as a result of poor installation.  We were charged for that visit and have not yet received a credit - something we have to chase.  We called at least five times over the course of three weeks before  even receiving a return call.  Also have had other problems with the performance of one of the units.  This entire saga has been exhausting and time consuming.

2 stars because I did get a full refund.

$700 for an improperly installed dishwasher. Over 2 weeks of calling their office for resolution, ended up finding a direct phone number in a Google review and finally closed the loop.

Bait and Switch! Don't be fooled.  I received a coupon in the mail for a furnace tune-up. After much effort, I was finally able to speak with someone about scheduling an appointment.  When I mentioned the coupon, I was informed that because I had used them before, the coupon was not valid! Instead of $53.00 the service would cost double that amount!  Stay away for this company.

I called Jarboe's Plumbing to install a sink I had purchased at Costco. I was able to schedule a time convenient for me. Aaron gave me a price up front and gave me an estimate on the time required. He did the install quickly and professionally and cleaned up after himself. I had a great experience with Jarboe's.

Had great service from Pete/Jarboe's last week. Very professional and got my AC system back up and running, in minimal time at a very reasonable cost. And, on a Saturday. Jarboe's is now my go-to company for AC servicing. Thanks!

I recently called Jarboe's out for 3 apartments to repair a furnace. They condemned my furnace and said there was holes in the heat exchanger. They quoted an enormously outrageous price on replacing the furnace. They said they would not charge me a service run if I agreed to their replacement prices. I called another reputable repair man for estimates and they replaced the furnace for 1/3rd of the price quoted. I was very pleased with the furnace installed and the work performed. As far as Jarboe's, they soaked me for the service charge and I didn't get anything from them.  By the way, I tore into the old furnace and there were no holes in the heat exchanger at all. This was there way of installing new instead of repairing old furnaces. I won't call them anymore.

USE ANYONE ELSE!!! RUN AWAY FROM JARBOE!!! Issue is worse after they came out and did a $3400 job. My basement has flooded 3 times since they fixed my plumbing. They never finished the job they started in June, but sure did cash the check the day they started the work. They keep sending the same dumb ass out to work on the same issue, and it's just getting worse every time he touched it. Jarboe's cut my electric fence line then never paid to repair it. I keep calling and being told a supervisor will call me back, but I never calls back. The worst business I've ever used!!! Save your money and hire anyone else

Jarboe's was purchased by True Energy/Smart Air.  They were unable to give me a quote to replace a water heater over the phone so I had to schedule an appointment.  When the technician came out his quote was nearly double the other 4 quotes I received from HD, Lowes, and two local plumbing companies.  He said that due to the premium price he would not charge for the pan and expansion tank, which he was supposed to charge $200 for.  Please!  The expansion tank cost was $75 from other companies to install if it even needed be replaced at all and his premium price was covering that?  Who is he trying to fool, he wasn't giving anything away other than trying to take advantage of the situation.  He was also trying to push, for an additional $90, to come out yearly to look at all my faucets and drains to make sure they are working properly.  What a rip off!!