Cox Plumbing

Called jeff for a cloged drain, his truck was down at this point but he said he would use his own car to help us in our time in need. jeff is a up standing guy and very easy to talk to, i would reccamend jeff for all your plumbing needs. thank you jeff for being there for us. i will use him again if needed. and i highly suggest you do the same. thanks again jeff. terry and julie.

Please note: This is all my opinion - based on thought, text messaging, voicemails, & actual verbal discussion. I am sure I am in no way fully innocent either and do not claim to be. Just wanted to prevent other potential frustrations.  Request response: ...2 options...cut the pipe and use a rubber coupling or try to remove it from the wall which is the better way but would take longer - quoted price $400 or less. 6.8: Jeff came to install. When leaving, asked if pay was cash/check, discount with cash. Price dropped $50 - he didn't have correct change, he increased charge to meet his change. Didn't have receipts on hand, wrote an artificial one on another company's paper, stating he'd drop one off that night - never dropped off, told it was going to be 'tomorrow'. 6.9: Still no receipt. Promise(d) to drop one off Sunday. 6.11: Jeff at our neighbors house, said hi while there - didn't leave a receipt for us, stated he didn't have any more, he would pick some receipts up & mail one today. We continued to inquire about the charge as only rubber couplings were placed, not actual new piping - what the $400 quote was for - less if he did the couplings. No response. 6.12: Message resent. Response - he didn't know what we were asking. Reminded, still no receipt & questioned charges. No response. Message resent & asking if he would meet us on a pricing point. 6.13: Multiple messages sent, no response.  We requested to meet at $250 - absolutely not. We asked to meet at $300 as the more expensive option was not done, no response. Reported to the BBB, was told we needed to get it down or threatened with attorney involvement. Stated he already offered reimbursement. Explained we were never told anything about any reimbursement to date. We reminded him again that we paid cash & he stated a receipt was already sent, then was told no receipt had been sent. Inquired about the charge, with what I feel, a not so pleasant voicemail. 6.14: Requested to have all communication texted so no one could 'lie'' as accused. Again asked for clarification on job done and price. Jeff's response open the bottom of the cabinet. Not being plumbers, we requested explanation. Continued to inquire for clarification, we resent a copy of the original receipt, still no updated receipt. Again asked what the job was, to confirm a receipt and $60 were in the mail. Jeff's response, ...all of your neighbors who I do work for on a regular basis will be surprised by the way your treating me.... We again asked what we had been - what job was done, confirm our receipt & $60 were placed in the mail. Received, what we feel, a curt response. We noted that if he couldn't confirm or follow-through, we would update the BBB as they'd requested. He stated he was unclear what we were asking. We again noted the prior.  Pics were then sent by us showing him the job he'd done & the areas on the wall that would need repair (Never divulged to us). We again inquired about the job for clarification & that the rubber coupling was supposed to be the 'cheaper' option (& cash = discount). No response. 6.18: Jeff was at our neighbors home, we requested a receipt & our return of funds ($60). Jeff met with us, told us his short life story & what he did (we think based off the pictures we previously sent). I tried to explain what our thought process was for our frustration. Jeff walked away, didn't want to hear our thoughts, he didn't care, & he'd write up our receipt & give us $50. Confused - we agreed on $60... Receipt left = interesting, in our opinion. More detailed & new total overall charge = $312.90. Why were we charged $400 on the day of completion? Paying cash = discounted rate -  quoted $400 (the day of, for a job I'd come to realize wasn't done), discounted to $350 (same day, paying cash, he had no change, charge increased to $360), new receipt now shows overall charge of $312.90 - if we were originally given a discount of $50 (paying cash - we thought it'd be the same = a total discounted charge = $262.90), were reimbursed $50 = bringing our total that we physically paid to $310 - with an end cash discount of $2.90.

At one point, lying was discussed, I have done my best not to. If you would like any proof of any of this, I have receipts, voicemails, and text messages to prove it.

We had been trying to contact this company since 9/4. Left messages several times. Now vmail is full.  Happened to read a review and looked up Jeffrey Biesboer.  It appears that he had some problems with law enforcement on 9/7/21. BBB rating is F. I hope he gets help and can save his business.

I called Cox Plumbing with a faulty filler valve in our toilet.  Keith was here first thing this morning, replaced the valve, checked the other parts and left in a very short time.  He was friendly, efficient and very professional.
I'll call Cox again.

Jim R

I called Cox Plumbing with a leak at my place of business.  They said they could get someone out within a couple of hours. Just 30 minutes later someone was in the area and stopped by to see what was going on.  He found the issue and took care of it on the spot.  He was so courteous and friendly and most of all helpful.  I highly recommend Cox Plumbing.  Thank you! And thank you Stacy for making us a priority!

Pro's:
Proffesional, on time, cleanly, better than average pricing compared to 5 other companies, fixed the problem the first time.

Con's:
I stopwatched the appointment from the second he parked the truck. The appointment was 28 minutes 46 seconds but was billed for 45. It did take 9 minutes to write the bill, but the customer should not have to pay for that time.

Jeff Biesboer (owner) came to my home to resolve a horrible experience I had with one of his employees the day before. He said he had fired the employee based on other clients with equally negative experiences with the man. Jeff felt badly for my experience with his company and promised two things; 1) if I ordered a replacement part to my water softener, that within a day or two of its arrival he would come by and finish the installation I had already paid for at no extra charge, and 2) he offered a $100 credit for further plumbing services. I called Jeff Friday April 5 to let him know the replacement part would arrive Monday April 8 so that he could plan on finishing the install. He said to let him know when it was in my hand. I called him Monday with the part in my hand, and he asked for a picture of it. I sent him a picture of the replacement part in my hand. He responded yes. I text him at 7:45 Tuesday morning , April 9 , to ask if he had any estimated time frame for coming by, so that I could plan my day accordingly and be available when he had the chance. There was no reply. I called at 12:45pm the same day. He answered with I have to call you back and hung up. There was no call back. I called again at 5:45pm, he did not answer so I left a polite voicemail saying I understand if you are busy, I just want to know how I can get on your schedule. There was still silence until  Friday afternoon April 12; I went into his establishment that morning to try and contact him in person and his service manager promised to call me back this morning with a solution for getting my installation on the calendar. Again, there was no call. I went back into their office after lunch where I asked a receptionist to get Jeff on the phone. I could hear Jeff from the other end of phone, across the counter from the receptionist, saying if I wanted a service date, I could pay for it, or she could tell me to be patient. I already paid over $1000 for an installation that was still incomplete. He made two promises and instead of keeping his word about either of them he completely ignored my attempts at communication , and retracted what he promised to do without a word to me about changing his plans. He not only didn't make things right from the first employee that was sent over, he has made them exponentially worse by dodging all my communication and telling his receptionist to tell me I could pay him even more to get the installation finished. This is the worst business model I have ever encountered. I proceeded to attempt a resolution with him through Better Business Bureau and he was dishonest in the account and refused to make any negotiation with me.

Great experience. Called about my water heater that broke down suddenly and they called me back first thing upon opening. Although the service call was pricey and I went with a competitor to diagnose whether my water heater was fixable, I went back to Cox for the actual replacement. The savings over the competitor's price was significant and they replaced my Rheem with the same brand unit. The quote from the receptionist was spot on, no hidden fees and she was super friendly. The only challenge was the wait time on an item not in stock but they were able to get it overnight and rearranged their schedule to get me in first appointment on Monday. Going without hot water over the weekend was worth the wait. The savings was a couple hundred short of a grand! Plus Ray was efficient and did great work.

They set an appointment, called just before they came, were on time, neat, clean and kept me informed all along the way. Jeff was great, knowledgeable, energetic.and personable. Pricing was good. Will use these guys again.

This company is Awesome! We have used them for numerous installs and repairs for the past couple of years and have never been disappointed. We have had them install two new toilets, grab bars in the shower, a new garbage disposer and a new water heater. We have also had them check to see why our basement drain kept backing up and they fixed that problem. This last time we had them back because the new water heater they installed in January 2015 stopped working last month. No hot water! They made four trips to our house to try to fix the problem and it would work for a day or two, or last time a week, but they finally decided to order us a new one from the manufacturer and installed it yesterday. All of this was at no charge to us, no labor, parts, nothing! The owner, Jeff, even came on a Friday afternoon to get a new part installed. He has been great, always available through text or phone. He also called today to make sure the install went OK and that we weren't having any problems. Can't blame Cox for the water heater problems, we apparently got a deficient heater from Rheem. Everyone there is pleasant and helpful and willing to do whatever they can to help. You can't go wrong with these guys!