Xtreme Air Services

I have used their services on two other occasions and I was Xtremely satisfied with their services.  On this third time, another air conditioner unit that they didn't install, the compressor went out on it and it was still under warranty.  Since they performed well in the past, I contacted them to perform the services. They installed the new Warranted compressor for $2,194.  The price was very high but I agreed to the service.  

The tech indicated they would send me an email receipt on Monday 7/3/2023 and I called on Wednesday to get my email receipt.  It was just a total amount and mentioned the warranty compressor.  I called and ask for a more specific itemized breakdown of what I paid for, and I got the run around for two days.  

They finally sent a receipt, but it was the very same receipt they had already sent. I called again and someone was supposed to call me back (Jake) but never called.  I call again and Jake finally called back and said he would provide the itemized copy of a receipt.  

What he provided was a Joke and insult to my mental intelligence!!!!!!!  The price category was substituted for Quantity and a number was place there.  No actual dollar amount was provided for breakdown of services but the total bill again.  

Don't use them, unless you are okay with being billed for services and you don't know what you are billed for.   Xtremely poor customer service!!!  Your bill will not list any specific prices for services rendered that they charged for. It will be just a total bill with no explanation of service.  

It's a no for me  

To lose a customer, because you refuse to give your prices for service is not Xtremely Good Service!  

Their slogan on the phone says: DFW MOST TRUSTED HOME SERVICES COMPANY FOR OVER 10 YEARS!   LIES! LIES!! LIES!!!

How can you be trusted, and won't provide a specific price for services rendered?

Wow. I'm currently writing this in my frosty cold house thanks to Xtreme Air. Friday night rolls around and it seems to be getting super toasty in the house. My wife says something too and lo and behold...thermostat on 76, house temp 84 and the AC is blowing warm air. My wife got a recommendation to call them and we are glad we did. Came out to Rockwall quick on a Saturday morning, quickly figured out it was the capacitor and for not much more cash than another company wanted for the first 1/2 of overtime labor the problem was fixed. He explained the problem and let us know about other problems that might later happen as a result, as well as talked about filter replacement, etc. Thanks to Matthew for all the great work. Really can't say enough good things about this experience.

Excellent service. Paul came out right away, fixed our clogged bathroom sink and no water pressure in master tub. I hardly give out 5 stars but the willingness to go above and beyond and professionally do the job right deserves an extreme excellent rating. Thanks to Xtreme owner Eddie for the quick referral.

DO NOT RECOMMEND!! I had to contact multiple times to even get a quote. They were super unprofessional and sexist. They kept asking to talk to the man of the house. They finally gave me a quote for a new AC and were triple the price of anyone else, but sent a tech out and called multiple times harassing. I definitely will never use this company.

My compressor was making loud noises and sounded like something electrical. When the techs go there they immediately told me it was my compressor. The diagnosis was that I needed to replace my compressor and condenser, low end was going to be $4000 to $6000. Long story short I got a second opinion from Speedy Services . Luis, the tech, took the compressor apart and found an electrical short, replaced it and I spent less than $200. I feel that Xtreme Air Services techs were trying to take advantage of me because I didn't know diddly squat about AC. Calling for a second opinion was a crucial decision and I'm glad I did it.

Don't recommend! I had a whole new furnace/AC system installed 10/2020 -$14k. Everly SINGLE year I had them visit my home because the system was lent working. My labor warranty ended 11/2022 - so I had Rowlett Air come out and they said the fuses kept getting blown because the electrical box was too small - shouldn't Extreme Air had to know that???? Another $700 later Rowlett air fixed.

Xtreme Air is good at one thing selling - as far as fixing and installing NO!!!!!!!! God somewhere else.

I was told during August hottest month when out AC was down (New system mind you) they couldn't get to us till the following week. it was over 100degrees in my home with small kids and animals!

stay away from Xtreme air! You have been warned.

It's 38 degrees outside as I write this and its a cozy 68 degrees where I'm sitting due to my new system. It was installed yesterday by the team that anyone would wish for when having someone show up to work at your house. They were on time, polite, professional, and they took the time to answer all my questions and explain everything I needed to know bout the system. Justin and Dakota were the installers and they were meticulous.

Everything was carefully removed, replaced and tested right down the check list to make sure it was done correctly. They went through and made adjustments to the options and settings as per the request of my wife and me, and they even programmed the thermostat to my wife's preferences, and it took them all of about a minute or so to do it. The thermostat was easy to use and intuitive.

It's also worth mentioning...a lot of businesses use the adage leave it cleaner than you found it but these guys made it a serious part of their process.They brought in more tarps to protect the floor than Davinci had when he did the Sistine chapel. Every piece of equipment or doorknob or anything else they touched or came near was wiped down or swept clean before they left. There was not a single piece of wire insulation, or a discarded screw, or piece of cardboard or packing foam left anywhere. I mean...these guys are meticulous.

They did a beautiful job and I can tell the difference in how everything runs. It's quiet, it's more efficient and I'm saving about a quarter of the electricity having just upgraded my old system to this two-ton 14 SEER system.

Again, the installers are Justin and Dakota and our sales rep is Chad. It's going to be quite a while before I may ever need another AC system installed, but if I do, I hope they're still around, because I will request them. Awesome install, Xtreme Air Services!

I highly recommend Xtreme Air Services. They have EXCELLENT customer service. Every single person I've dealt with at this company  put my satisfaction first! My AC went out and they came out the same day and repaired it! I made the decision to go ahead and replace the entire unit. They came out two days later to install the new unit and did an excellent job. THANK YOU XTREME AIR SERVICES!!

Kirk air-conditioning messed up on repairing my AC unit recently. These guys did it right the first time. Thumbs up.

I called them on a Sunday and they came that afternoon.  The drain was plugged and they needed to clean it out twice but clearly explained what was happening. I have a maintenance agreement with them, so most of of the fees were covered. Juan did a great job. Thanks

Our heat went out today and when we called our landlord she found this company and within 30 minutes of her calling they were at the house and giving us options for fixing the heat. Great customer service. Super friendly employee!

I hired this contractor to serve some rental properties.  From the beginning it was a disaster.  Over the course of a year, they performed several jobs for me:

1.  Install an interior air handler.  They overbid it by $1,200 and then installed it incorrectly and just left.  They knew the job wasn't finished but after three days of nobody coming to finish the job and I had to call them several times and threaten to sue them before they finally came back out.  Then it still didn't work, and the tech told me the thermostat should have been replaced at the same time.  It took several calls to the service manager to get them back out to finish the install.

2. During a quote to replace an interior air handler, they asked if they could have their plumber come out and propose a bid on the apartment's water heater.  He quoted my wife over $1,200 to fix it (I later found a plumber who did the same work for $200) and when my wife began to ask questions, he became very aggressive with her and the AC techs had to intervene.  I told her on the phone to ask him to leave.

3. I had purchased an annual service contract for them to come out and service for AC units.  So I took a day off of work to meet them.  After they didn't show up and several calls, they finally called me and told me the weather was too cold and rainy for them to do the work.  This was 2:00 pm.  The weather was sunny and 70 degrees.  When I called Jake, the service manager, he seemed agitated at my complaint and told me they would refund the service contract cost...that they didn't want to do the maintenance work.

4.  I had a condenser unit go out and when they sent the tech out to diagnose it, he lost all of the security screws to the security cage.  I had to call the service manager Jake, eight times to get it resolved.  He kept setting appointments for a tech to come out and source the screws and replace what he damaged.  Finally after missing two appointments they simply gave me $50 to replace the screws.  But before he offered to reimburse me, he wanted to sell me a condenser, which had already been replaced by another vendor.  (it took almost two months to get this resolved.)

I've dealt with bad contractors before, but never to this extent.  Poor work quality and even worse service.  I'm glad to have moved on.

They responded promptly, and I had a quote the next day and AC installed two days later.  Dakota, Roland, and Billy were all very polite and personable.  They explained all that they had done in terms I could understand.  They cleaned up their mess afterwards, and even vacuumed.  Overall I had a great experience with Xtreme Air.

To: Extreme Air Services, please don't send us the link to leave a review when you haven't fully fixed all the issues first. We have been very patient and been understanding but enough is enough!

My family and I hired this company to have a brand new A/C unit installed. New installation of unit, new vents, new everything basically. It has been such a headache! Close to $20,000 later and we have had lots of issues with not being set correctly and not cooling one room and one bathroom in the house. The sales rep promises you things that the technicians won't install unless they have approval. That was taken care of. Then they send the lazy employees for the technician to deal with, they leaned and slept on the sewer pipe, they punctured a hole into the sewer line, they came to fix it. Other things have happened, not worth stating everything. Keep in mind every time they schedule to come out, then end up rescheduling because they are too busy to fix the issues. Have had an appointment for two days to fix the vent issue and not cooling correctly in those two rooms, the appointment was today Friday 5.12.23 and they rescheduled for Tuesday. WHY?? Why would you do that? There is one elderly person living in the house, and one disabled person living in the house. We are very understanding people, but it feels like well since you have been paid, you just leave us on the back burner. Please fix the Issues, this is gone on way too long. I am willing to change my review when all the issues are taken care of.

One of the van drivers for this company hit my car on 12/20/21 causing my car to hit another car and then the van driver backed up and drove away. I am not able to file a police report because I do not have description of the driver and only a partial license plate. I was in shock from the impact of the hit. The other driver was bleeding from hitting her face on the steering wheel and I have a pinched nerve on the upper section of my back. What kind of person would hit someone and drive away without even checking to see if the other drivers are okay? I am extremely upset by this and since there is nothing else I can do I am leaving this public review

I scheduled service for them to check my AC system.  I informed them on the phone that I had a coupon for the tune-up ($49).  They were late coming.  I understand that every job won't be completed on time, but they didn't call to tell me they were running late until it was 30 minutes from my scheduled appointment time.  I had other vendors to meet with and errands to run.  They said they would call me when they were leaving Garland which is at least one hour from my home (if you use the toll longer if you don't use the toll).  

I had plenty of time to run some errands from the time they called me.  They called me, not when they were en-route as they promised, but after they had arrived at my home and didn't get an answer to the doorbell.  Fortunately, I was only 10 minutes away.  They seemed very knowledgeable (There was 2 of them.).  They spent some time in the attic as well as inside my home checking out the thermostat and the filter.  They checked the outside unit and different parts and told me that I needed 2 pounds of Freon.  I agreed for them to put it in.  

After they had finished putting the Freon into the unit, they told me that I actually needed 4 pounds.  Instead of spending the $49 that I expected to spend, I ended up spending $180 (They said they wouldn't charge for the maintenance checkup. I hope not after charging me for 2 pounds that I don't even know whether I received the additional 2 pounds or not.).  I can understand the possibility of needing 2 pounds, but I don't know or understand how it went from needing 2 pounds to 4 pounds in what is a fairly new unit (The unit is only 5 years old and isn't used very much during the summer.).

Worst experience and Customer service ever!! I called them after I noticed my ac was not blowing cold air. Since they installed the unit less than five years ago I figured they can fix it. Technician came out and inspected the unit next day. Said I needed a part and there was a coil leak but will try and fix next day (for $1200 only for labor). Well LONG story short, it took 8 days to find out after talking to multiple people and them telling me I would get a call back from the parts manager David, (which I never did) that the part was not in yet and not sure when. 8 days without ac in the hot Texas summer is excruciating! Had to buy a portable ac unit just to manage. I finally got fed up with their bad customer service of waiting for a phone call to tell me what's going on with this part. I called another company, to which they said that NOTHING is wrong with my ac, just some dirt that was clumped up keeping the unit from working properly. Which they guy cleaned out and instantly I felt the air come back on!!!! I went 8 days without my ac unit because of Xtreme Air's technician. I feel like I was getting scammed by them and I will never ever go back to them. Only good thing out of this ordeal is that I found my forever ac company.

Absolutely impressed. Honest Service. Great Price. Call these guys out 1st....they will get the job done properly and quickly. Joseph came out today. Same day i called and was able to fix what the other company had done incorrectly.

Xtreme Air installed two new variable speed AC units in 2019, and followed up with regular maintenance every 6 months since then. Our upstairs unit quit working recently and Xtreme was called. It took a week to get an appointment with them and when they did come out we were given inconsistent information from one tech. A more experienced tech came out later that day and told us that we needed a new condenser and coil, to the tune of $13,500. We had difficulty understanding how warrantied parts could result in that big of an expense. We spoke to Eddy O., the owner, and were unimpressed with his explanation. We decided to pursue a second and third opinion with other companies only to be told that the original installation was done incorrectly - the air flow was undersized and unbalanced, contributing to a breakdown of the compressor, which in turn likely contaminated the coil. We were also informed that the wiring at installation was incorrect for a variable speed unit. We were told that routine maintenance should have picked up some of these issues as part of their routine checks, however they did not. I spoke with Eddy again after our 2nd and 3rd opinions, and was disappointed that he took no responsibility for the work his employees did at installation/maintenance. I will not be using them again, nor will I refer friends and family to them.

We could have fixed our problem unit by simply replacing the evaporative coil, but both units were already older than most when they are replaced, so we decided to replace both units in total, gas furnace, condensing units, all of it.  We are glad we did.

The installers showed up on a Saturday morning.  They did encounter a few problems, but they stuck with the installation until it was finished.  Thanks to their commitment to finishing the job we slept very comfortably Saturday night!

I would recommend Xtreme Air Services, especially when you need the job finished in a timely fashion.

I cannot say enough good things about this company.  I was out of town when my husband text me disastrous photos of our ceiling on the floor due to a back-up in the AC system in our attic.  I was watching a Texas Ranger game and saw a commercial for Xtreme Air.  It was about 7:30pm.  I called and a real human being answered the phone and there were two technicians at our home in 20 minutes.  Chad and Sam were wonderful and made my husband feel at ease during a very upsetting incident.  Apparently the last AC people had disconnected the emergency drain.  They were there for a couple of hours.  They got everything unclogged and running smoothly again and then called DryForce to come out to start the drying a repair process.  You would think the charges for coming out after hours would be astronomical.  No!!!  I was shocked at the low price.  We also bought a service contract which gives us 2 free check-ups per year, as well as a plumbing check.  I have had Chad and Sam back to check out our dampering system which had also been disconnected.  They were so nice and, right away, I saw why my husband was so impressed.  They were on time, thorough, and did a great job.  We have only been in our home for a year and a half and have had terrible luck, obviously, with AC companies.  Now, our worries are over.  We have great AC professionals we can trust, as well as plumbers.  I've already had Ruben out to check my plumbing.  He came out very quickly and was very professional, as well!!!  Thank goodness I'm a Ranger fan!!!!

This is a great company.  They did a great job replacing my AC.  They provided financing for 2 years with zero percent interest.  There was a water spot on my ceiling afterwards, and the owner made it right immediately!  The owner didn't try to point the finger or anything like that, he just got it fixed right away.  This is a very honest company and to me, being honest and true are the very most important things.  I am old school, and customer service and integrity are of the upmost importance. I highly recommend this place.  If you need a new AC, look no further, use this place for sure!!

The tech was very professional and knowledgeable. I am assuming they get bonuses for upselling and their prices are astronomical. It was 1`05 degrees so they had me, I couldn't say no. Really liked the tech but will not use this company again.

Will not use this company again.  The tech was focused on upcharging for services not related to the repair and selling me a service contract rather than restoring cooling for my tenants.  Finally gave me a price over the phone to replace a warranty part.   (I had to tell them it was warranty) Refused to tell me what their hourly rate was or how long the repair would take so I could evaluate the price.  Once the repair was complete, I receive a receipt with no line item detail or description of the parts replaced for my records and warranty file.  I called the office looking for a detailed receipt and was told to email servicetoday@xtremeairse….  Don't bother, no one will respond.  Finally, even though this company advertises they provide service in Forney, they charge a 2% upcharge on the full cost of the service to go there......from Sunnyvale?  Again, lack of transparency, they don't tell you this; it is just added to the invoice.  Thanks.

This is in regards to a rental property that my dad owns. He responded to an ad in the mail with regards to getting an AC possibly replaced. When setting up the appointment, they gave us a time between 3-6pm on the scheduled date, and said that the technician would call us within 45 minutes before arrival time. But they never did.  My dad was waiting for the technician to call so that he could meet up with the technician and ask him to see what it would cost to put a new system in as well as any other questions. The technician showed up around 4pm at the condo without telling my dad and the technician told the tenant that a new AC was needed and just that it was old. No more information was given. Either way, the technician shouldn't have consulted with the tenant, he should have called my dad who is the unit owner. My dad is very unhappy with their service, and he was waiting for their call and never got it.

William at xtreme was fantastic!  He diagnosed an electrical issue with our A/C and had it fixed within an hour - no electrician required. He saved us a bundle. Great great company!

My  problem was simple and easily corrected within 15 minutes.  But it was very expensive, too expensive.  The part I needed retails for $35 and is easily available, Their charge was $350 for the $35 part and a total
Ticket price of $500.    I have purchased this service many times at $225-275.   I felt the part markup was too great but  as a landlord, I take care of my families.   I felt taken advantage , and I told several people within the company.  They didn't seem to care.    My air conditioning friends laughed at me, because I paid such a high price.   The whole thing was unsettling and I will not use this company again.

When our air conditioning went out about a month ago, we had nice enough weather that I was able to spend a couple of days to find the best A/C system value.  After quotes from several A/C dealers in the area, I found Xtreme Air Services gave me the best overall quote, which was both reasonable and for a unit that was well-sized to my home.  Lindel could not have been more friendly and informative during the process, and his team were professional and did a great job on the install!  I would recommend Xtreme Air Services again to any of my family and friends.

Update: The safety switch on my A/C was triggered a few days ago because of a clog in our drainage lines (unrelated to the new install).  Samuel came out on his lunch break and spent two hours to find the clog and fix the problem.  He didn't charge us because of the recent A/C install.  This is how you build a long-term customers, and we plan to engage Xtreme Air in the future.

Great service and reasonable pricing. I had a new AC/furnace replaced. They also did some alterations on my existing unit. They showed up on time and were very friendly and accommodating. They took extra time to keep things clean and tidy. I would recommend this company, based on my experiences, to anyone needing AC/heating services.

RUN. Don't ever use them. CROOKS!!!! Installer came through ceiling. A/C never
worked right. Had to come back a year later and redo entire attic work. Way
overpriced! Neighbor got same system at half the price. They pay for those big
ads in the paper by ripping off senior citizens.

These folks are real nice when selling you a new system. And everything seemed to be going ok as they started the install. Then it began to turn into some sort of homeowner nightmare. The new 12k furnace all the sudden needs 10k worth of new ductwork, the electrician doesn't want to install the fixture he has been called out to because HE doesn't like that kind,and wants to replace them all with something else. As a homeowner I get do decide what fixtures I want in the house not the person installing them. Painters don't pick your paint color, and flooring guys doing pick your tile/carpeting.

As if that were not enough the gas hot water heater magically quit working the very night the gas furnace was installed. This seemed just a little too strange. Two service technicians were sent out to investigate determining that a new water was needed for 3000. Now, this just didn't seem right. PAID another company look and nothing is wrong with it. Extreme air had the gas cut off in the attic to the water heater.

A 12k furnace which is expensive enough nearly turned into a 26k ordeal. This has been beyond stressful.

We could not have gone with a better company. The technicians sent out to install our new ac unit were incredibly friendly, knowledgeable and quick. Affordable financing was a huge bonus and their no pressure consult was assuring. We will definitely be using this company again anytime we need ac assistance.

I brought a brand new home in 2014, my heater stopped blowing heat last Dec. called Xtreme Air and they fixed the problem Yey, then in June the a/c stopped they charged Me almost 700.00 to fix it.  OK here a year later the heater goes out again. Called Xtreme Air for the 3rd time, they tell me the zone board is out will be over 2.100.00 to fix.. well Damn new house what the heck,so I called someone else. The problem with the zone board the wires were connected wrong, wow that's the same thing Xtreme Air told me a year ago and charged me for fixing it. People watch out I smell a scam,either the technicians are not knowledgeable or they're scammers but watch out. GET A SECOND OPINION

They called me back to see if they could help through the initial issues which I am impressed by. I didnt get any work done but its obvious they wanted to fix the problem and try and help me. I'd give them another chance in the future. Thanks Sara for calling me back and for your attention.

I've had these folks come to my house three times now. The third time, they told me they needed to order and fix a part in my A/C.

This was about 1.5 weeks ago. Since then, I've spent multiple times on hold with them trying to schedule an appointment. At one point, they went ahead and scheduled me without even asking if that day worked. The email said call to find out time. So I did. They said between 8-10 a.m the following day. I took off from work, stayed home, and at 8:30 they called to let me know the person wouldn't be there till noon. I went back to my office, and called at 12:30 for an update. Tangela, the scheduler, then told me she would call them and see when they're coming. Thirty minutes later - nothing. I called back, and they said Tangela had gone to lunch. How nice that she should get to go to lunch while I am sitting at my desk trying to make up hours for when I'll need to leave.

The dispatch lady told me to stop getting frustrated at the right person, at which point I told her I'd like to cancel all of my service agreements with them. Let's see if anyone actually calls me back. In the meantime, I'd suggest avoiding this company like the plague. Their installers and workers are amazing and so helpful, but their dispatch and scheduling is an absolute joke. You're better off going with Willard or AdVent. Both are reliable and actually show up when they said they're going to.

I want to express my overwhelming gratitude for the services that Xtreme Air Services provided me & my husband.  Our technician,  Jason, was professional,  informative & fully explained why our unit was not working properly.  Another company had done shotty work,  which literally put my home at risk for a fire. Jason had photographs of what was wrong,  explained in detail the cost & needed repairs & offered us a maintenance warranty that will ensure our home is safe & our unit works properly.  I cannot thank Xtreme Air enough for having such professional staff & being so prompt in our time of need!