Thrive Maintenance & Refrigeration Services

I had the worst experience with this company. if there is a zero star, I would give it a zero star or even negative one. They never answer calls and return message, and my home warranty contacted them to make appointments three times, and they did not show up and kept lying with nonsense excuses. Do not use this company! Do not even have any relation what so ever with the company. The worst company that i ever deal with, and i do not want to have anything to do with them any more!

This company is horrible! They do not answer calls, they don't return messages. Our AC has been out for over a week and we can't get these turds to come out! My home warranty company uses them but hopefully they won't much longer because this company is utter garbage. Why have a contract with home warranty companies if you're going to snub the customers?

The owner rescheduled appointments then when I asked for a lower price he never bothered to reply or show up.

zero rating! I would never use this company ever again. Worse customer service! They never answer phone calls, no updates and do not tell the truth about completing services. Had to wait almost 2 months  for AC to be repaired. Thrive does not answer phone calls from Home warranty and if they do answer they don't tell truth. Worse experience ever!

The initial work was great specially since it was an emergency leak. But he had to make two holes in the wall which he said the repair was going to be at no extra charge and said to come repair them 4 days later.  A few minutes after our previously scheduled time, he texted me and asked to reschedule for a few days later. I was ok with it. Then I have tried to contact them to confirm our rescheduled time via text and calls with no response.  Will definetlu not be doing business with these guys again.

Our air conditioning stopped working on Saturday  7/31.  I called thrive on Sunday But no one answered.  I immediately received a text message apologizing that they could not take our call.  I responded to the text letting them know my a/c went out.  After not hearing from them for a couple hours I texted again letting them know we had a pregnant momma here and if dove one could respond and let me know when they could come out.  Someone responded and said that they would be here the next day after 10am.  Didn't hear anything from them.  I send another text and they apologize and advise they were very busy but would come the next day between  9 and 10:30am.  Never heard from them so I text again at noon asking what is going on and they advised that they are just super busy and will let me know when they come out.  Absolutely the worse communication and so disrespectful of customers time.  I would not recommend this company at all!

Amazing!! Ive had so many plumbers and handymen come look at my drains & they barely helped ‍

Luis came in and right away found the loose pipe and got all of the junk out of my pipes. I will definitely be using them again & 100% recommend.

This is a company ran by an individual, the man is honest and does a good job but he is expensive.
I needed all the PVC pipes under a basic kitchen sink, and the labor. He charged me 375$ when I could have got it done for $199 elsewhere but I didn't want to wait.
He did the job but next time I will find someone cheaper.

I'll go out of my way to not work with this contractor again. Failed to not show up at least 3 times. Was referred to this contractor by my home warranty company. Waited over 4 weeks without a heater during the holiday season (December to January) waiting for them to come out and diagnosis issue. Was finally able to have ticket reassigned after being stood up 3 times.

They were assigned to me by my warranty company...never contacted me. I had to call them, got a text saying that the person was driving, and to text them.  They gave me a time between 12-4 the next day...no show...not courtesy call, totally unresponsive.  This service vendor should not be a listed option for a quality home warranty company.  DO NOT USE THIS VENDOR!

This business was contracted with our home warranty company. (A H S) they are total scammers. They gladly took our money set up an appointment ( without contacting us) no showed and will not answer their phones. We are now fighting with our warranty company to get a new vendor and our money back. DO NOT USE THIS COMPANY!!!

Please do not use this company if you have a home warranty. This company will not complete the work and will not response to messages.

All I can say is WOW! I had a dripping bathtub faucet and several months ago, I had someone from another company come out. The guy told me they would have to knock down the wall to fix it and it would be better to just remodel. Well, the drip became a stream of hot water leaking out. Luis came out and fixed it in 15 minutes and for a very reasonable price. I will definitely be calling Luis for all my maintenance needs.

Horrible service. Zero professionalism. Very unethical. Was referred to him by my home warranty and he would have done the work the next day if I had paid him $1900! Instead, left me for 7 weeks without AC until first American home warranty finally agreed to change contractors.... that was after standing me up 4 times and not answering texts or calls. Do not use this company.

Absolute nightmare working with Thrive for my upstairs air conditioning which stopped cooling. Even worse working through my home warranty company. After placing a service request on or about July 9, a technician came by and did a temporary repair. He advised that he'd need to order some parts and would return when he got them. On Friday, July 23, I received a text message that they were picking up the parts and would like to install them the following Monday. I replied the same day saying that Monday would be fine. Monday came around and no technician, no call, no text message. By Aug 30, still no response from them after repeated calls and text messages. Cancelled Thrive through my warranty company. Total failure by this business.

I have lived in Elpaso for almost my entire life and I have never run into a plumbing company so irresponsible. They answered the phone the very first time I called and that was the end of it they showed up to assess the situation. Left to go order parts and never came back never answered the phone never answered the text messages back. I would say I would call my neighbors 12 year old son and have a better reply and probably be able to fix the problem then using thrive for maintenance.

My furnace wasn't working they had a order some parts they received the wrong one three days later we got the right one and now it's working fabulous. Thank you

He did answer email but then never showed up and did not call.
His email said check out what people say about us........I should
have done that. Beginning to think someone else was replying
through Yelp to my emails. Tried to call him and no answer.
We were happy to find another person, not from
California, who was happy to do a good job and get paid a good fee. This is the second Californian who has turned out to be a dud!