Nikki G.
11/09/2018 12:00:00 SA
NOT ONE STAR DESERThis is the worst experience I've had with a plumbing service to date. The Home Warranty Company should not have them as an option for their customers. The service in the field is subpar. And, customer service when you call us non-existent. The agents(including supervisors) are condescending & rude. My questions were cut off before I could get them out if my mouth. The supervisor even said when I asked her to stop doing so that way she would understand before answering, that yeah she cut me off because she already knew what I was about to say or ask, only to find she was wrong in that assessment. The only thing the supervisor & agents I spoke to did best was to make sure I understood that my business didn't matter by going to their go-to statement of if it doesn't work for you feel free to seek assistance elsewhere. But even that could've been delivered with better tone. They are extremely unprofessional. The actual plumber was out twice and my sink is still clogged and unusable. He replaced the garbage disposal when he came out for a clogged line but didn't have water-tight sealant to prevent leaks while in use. He didn't have cable to power tool needed to check ground/drain outside stating his truck was in shop and didn't properly equip temporary truck as if there are no work orders for the day showing issue. After a week they come back and upon leaving , my line is still clogged and sink is still unusable. Now they want to run cameras through the line and its not covered $$& of course, when your tool or what-not isn't pulling anything out but water you say, symptoms don't speak to a collapse or break/no grease, mud, or anything on what u fished through the line And, the plumber is at a loss saying weird issue and he's clueless and suggest I pour white vinegar down drain. Such a waste of time & money! I need a reputable plumber ASAP. But why am I surprised. Based on most if their reviews so did the majority of customers serviced by this company!!!
*** UPDATE***
Although Scout Plumbing offered to come back and run cameras through our line ( which wasn't covered & at added costs), we opted to go with a more reputable company ( Benjamin Franklin Plumbing) and the difference from beginning to end was like day & night. Their customer service was second to none, they were accommodating, informative, prompt, knowledgeable, thorough, and went above & beyond to provide helpful information to make sure tenants were aware how to avoid this particular problem in the future. Check this out:
There was no need for the snake or cameras. The clog was in a small pipe behind the garbage disposal ( Yes! The behind the same disposal SCOUT put in. So when original was removed their plumber should have noticed the same thing, but either he didn't have the expertise or he was in for running up costs). It was too small to handle large amounts being processed in the disposal at a quick enough rate which is why there have been past issues. The plumber from Ben Franklin removed garbage disposal, took piping apart, cleared and put everything back together. Education provided on only processing small amounts in the new disposal at one time to avoid clog and established an inside outlet/valve under the sink just to be proactive about issues encountered in the future. He accessed issue and handled all admin stuff within 10 minutes, quoted an hour on the fix and was done in about 30 minutes and out the door with a confident smile and assurance that my issue was resolved. I tested and everything is working as intended with minimal costs. WORD TO THE WISE - DO NOT WASTE YOUR TIME WITH SCOUT PLUMBING. Save time, headache and money by hiring a reputable plumber to start!