Matt H.

03/07/2023 12:00:00 SA

I'll start by saying, Eli, the young man the company sent out to evaluate our issue (bubbling toilets, clogged main line) was incredibly kind and professional.

He was also, unfortunately, wrong.

IDK if the auger he brought with him wasn't enough to clear the blockage, or he just didn't know what he was seeing with his camera, but he told us we needed our entire main line replaced, to the tune of about $6000!!!

(I will say in his defense that we don't have a clean out in our front yard, so he had to go through the vents on the roof. We'll handle that issue soon enough.)

Called another company to get a second opinion the next day. Turns out it was roots in the pipe. A blockage that they cleared in less than an hour, for WAY LESS than six grand.

Take this review with a grain of salt, but do yourself a favor, and ALWAYS get a second opinion on stuff like this.

The second company that came out just saved me over 5k. Just saying.

Serge L.

05/02/2023 12:00:00 SA

By reading other reviews seems I was right.You sent 2 guys to replace a washer,terrible service never again and hopefully other will read review.Gas not a problem your business is 2miles from my house,what an excuse!.Never contact my again.

Vincent M.

11/15/2019

Called out Schrader again this week to work on another issue. Prompt return call and quick response. They repaired the leak , which was pretty tricky since it was right at the water meter, on my side of course. They took photos for me so I could address the very high water bill from the City and gave me a detailed billing receipt that described the issue. These folks are professionals in every sense of the word.

Deborah L.

2/26/2019

Just wanted to commend Schrader Plumbing. Especially Damien Raines. He was on time, within minutes he knew what the problem was. He explained everything in a language I could understand. Great customer service. Can't recommend enough!

Ray M.

9/24/2021

I have used Schrader Plumbing twice with positive results both times. The most recent was 9/23/2021. Both of my outside faucets were leaking, one very significantly. Austin Potts responded on a timely basis. After inspecting the faucets he provided me with what I considered a reasonable amount. The task turned out to be more involved after Austin got started due to previous questionable installation methods. Austin replaced both faucets with high quality faucets. The process took much longer than Austin had projected, but I was billed based on Austin's initial quote because Schrader Plumbing charges based on the job, not the time taken. I definitely recommend Schrader for your plumbing needs. Austin Potts was very professional as well as being a very nice person. I will definitely use Schrader Plumbing in the future.
Thank you Schrader Plumbing and Austin Potts!

RoadRage C.

8/20/2016

Straight and to the point. No upsale scare tactics and elaborated on price range. Didn't pay for any service but will get my business if needed based on prompt response and good consultation.

Wendell C.

1/20/2020

Ok - these guys go way, way beyond the extra mile. I had Jeff and Trevor come over and they not only a) arrived on time, b) fixed what we contracted for before the time way up, but c) did three extra jobs that saved me a lot of money and a lot of hassle.

I'm 62 years old - I've worked with a lot of plumbers, but none as reliable, hardworking, and accommodating as these guys from Schrader. There may be other good ones out there, but you're not going to go wrong, or be sorry, calling this company. A++ rating, from me.

Caitlan W.

7/31/2019

Easy to work with. Honest. Quick. Great communication.

We had TWO hot water heaters go out (ouch). What was already going to be an expensive and painful experience, was made a little better by the great staff at Schrader.

We had several friends recommend - and we are so glad we went with them.

Wendy S.

6/19/2017

Excellent customer service! I emailed on Sunday (Father's Day) and had return email within 2 hours and service the next morning. John and his team are very responsive.

Dave S.

7/22/2016

I needed to have a couple of outdoor faucets replaced. I found Schrader on yelp and was impressed with their great reviews. Schrader responded with a very reasonable quote within an hour. After we scheduled a time, they ran into a delay on another job. John did a great job of communicating the delay and working with me to find another convenient time. The plumbers showed up on-time and quickly made the repairs. Both of the plumbers were very professional and courteous. This was the best experience I have had with a plumber. I will definitely use use them the next time I need a plumber.

Sue R.

03/10/2020 12:00:00 SA

Yes great job by Brad will recommend this company my hot water heater works had a great hot bath it's been a long time so great Gil to them will use them

Brooks M.

12/22/2022

We had ordered a new washer and dryer which were delivered to our house and were supposed to be installed. But the installer took one look at our water hookup and walked off the job saying it was against his company policy for him to touch a faucet handle that wasn't the standard wheel style. He said he would return to do the install after we had the handles replaced. In a hurry, my wife called Shrader plumbing. The dispatcher sent Chris to our house in about 30 minutes, which was amazing. Chris was very professional and made no attempt to sell us on anything we didn't want or need. He simply gave us a quote for the job then proceeded to do the fix. Of course the appliance delivery company never returned and left us to set up ourselves but thankfully Shrader came through for us. Thank you!

Grant B.

5/17/2018

The owner answered my request late one evening and had someone to my house first thing the next morning. The crew was knowledgeable and friendly. There was another problem that was revealed a day later and they came right away and resolved the issue. Great company with great people.

Candice A.

7/31/2023

Having worked in online reputation management, I am breaking my own rule by leaving a negative review. Against my intuition after reading the reviews- especially those that are very recent- I still called Schrader. I knew they'd at least have the equipment for what I wanted done which was a hydrostatic test and a camera run to locate the exact problem areas after clearing intermittent clogs over the past couple of years with our own auger and pulling up evidence of roots penetrating our plumbing.

The diagnostics requested were performed and I was told my plumbing is annihilated and I need the entire house re-plumbed to the tune of $43k. The diag charges were $450ish, but if I went ahead and scheduled the $43k in repairs, I'd only be charged $225. Kudos to your clever sales tactic, but saving $200 to spend $43k is a joke. It took everything in me to not laugh in the tech's face at his offer. Regardless of the cost, my major concerns with this business and reasons for not recommending them are as follows:

1- I was promised I would receive an estimate and photos of the damage found. I had to call the next day and ask for them. Someone spelled my name and email address incorrectly resulting in not receiving it initially. Totally common for folks to spell my name as Candace instead of Candice, but they had it as Kendice. Clearly someone didn't bother listening when I spelled my name AND my email address out letter by letter. Seems minor, but attention to detail on something so simple is a red flag in my book.

2- The estimate was extremely generic and included nothing specific to my house. I received a handful of photos, but for a company trying to earn $43k in business, I would expect far more photo evidence and a written detailed report of what was found.

3- After seeing how non-informative this highly anticipated email was, I called the tech. I inquired about the tape in my bathrooms which I knew should typically mark the areas of repair needed. However, there were only 3 pieces of tape throughout my entire house. So are there only 3 breaks? The tech informed me that yes, he usually marks the breaks with said tape, but after the third one, he figured he'd stop bothering and save his tape, and stated every fitting he came across was broken. Again, to be told I need $43k in repairs, I expect that recommendation to be better supported. I don't care if it takes 6 rolls of painter's tape and my house looks like a smurf in the end. That stuff is pretty cheap last time I checked.

4- Fast forward a few days later, I'm backing out of my driveway and notice the techs didn't even recover the water access. The cover was laying in the yard. Don't worry, fellas. I did it myself.

My overall experience simply put is sloppy and unprofessional. Even if another company comes back with a higher estimate (which I seriously doubt), I wouldn't go back to Schrader.

Ashley V.

01/03/2019 12:00:00 SA

I called Schrader Plumbing after reading the positive reviews regarding a sewer line issue. Roberto was efficient, polite and never tried to out talk or up-sell me...he gave me honest advice (even for work they were not going to perform) and what I feel like is a fair quote when it's time to replace the line. As a woman, I'm always so paranoid that I'm going to be given the run around but Roberto was awesome and honest. He made sure I was seeing and understanding everything and was very thorough. I also appreciated that they sent a text message with a photo of the plumber that was going to be arriving; it definitely gave me a sense of security. Scheduling the appointment was easy; I filled out the form online on a Sunday night and they called me early the next morning.

My only complaint is that I had called the office ahead of his arrival and let them know I needed to have a camera run down the line, and possibly have it snaked. When Roberto showed up, he had to leave again to go get the camera from another plumber. It just wasn't efficient...but if that's my only complaint, I'll take it.

Richard F.

1/23/2023

Had an issue with my toilet where it would sometimes flush properly and other the tank would not fill properly. And once in a while the tank would not stop filling and begin to overfill. I had the flapper replaced a few years ago by a plumber assigned from our home warranty company that I really didn't trust. It's not really worked right since and so I requested to just have most of whatever is in the tank replaced. The Schrader Plumbing plumber came out and provided an estimate. It seemed a little high, but I'm not sure as I didn't do any real cost comparisons, which is on me. The plumber seemed to know what he was talking about so I went ahead and authorized the repair. They performed the work quite quickly, and it looked good to me. The next morning I noticed a small amount of water around the base of the toilet so I called back and they sent the same plumber back out fairly quickly, within a few hours, it was a pretty slow leak so I just put some towels around it and wasn't a huge issue. They fixed the leak pretty quickly, it appears one of the bolts needed to be a little tighter. The leak has not reoccurred. I also had them fix a small shower leak I have been having. The company is very professional to work with, their communication system is outstanding, and they showed up at the promised times. They were able to come out the next day after the initial request for quote, and performed repair the same visit. I'm not dinging them on the price because I didn't do due diligence, but I will provide the work description and what I payed so you can make your own determination on cost competitiveness.

The description of the work as provided in their receipt:

Plumber will replace fill valve, flush valve, flapper, and tank to bowl gasket by pulling tank, and replacing tank to bowl gasket, bolts, and washers, and resetting tank. Schrader Plumbing not responsible for sheetrock, paint, flooring, landscaping,
ect. Tech will remove, and replace additional angle stop added to already installed standard cost angle stop w/o supply line. Tech proposes to remove and replace plumber supplied tub:shower cartridge. Tech will test once completed to verify that there are no further leaks. Any unforseen issues will
be additional. Schrader Plumbing not responsible for sheetrock, paint, flooring, ect.

The cost for these line items was $1001.00.

Overall, I would say it was a very positive experience, however in the future I would probably investigate pricing a bit more rigorously.

T G.

7/21/2022

Had a very simple job: replace a 1 foot section of pipe. Asked for a quote and sent a picture (the pipe was easy to get to) they said they would have to send someone out to quote.... Um, ok... red flag. Usually when companies do that it's not going to be a good price because they show up and then charge you whatever, and you don't want to wait for another plumber so you pay. Well, I had gotten 2 other quotes from companies here on yelp and they quoted $150-$200. Well, I decided to have these guys come out since they had high reviews and after looking at the pipe and messing on his tablet for a while he quoted me $350. I asked why so much? Instead of giving me a breakdown of costs, he got all upset and said because that's the price! I said no, I already have quotes for half that price, if you want to do it for $200 then I will hire you. Again, he had a bad attitude in his response and so I said: see ya later! I called up one of the other plumbers and paid $150. Took that plumber 15 minutes to do the job. Since when is paying $350 for a plumber for 15 minutes of work ok?!? My lawyer at my job charges that same amount per hour and he's got much higher education and experience. Doesn't make sense to me that trade services are charging this much now... but they do it because people in this area pay without thinking. So... if you want to overpay then this is the company for you! If not, spend 5 minutes asking other companies for quotes and find one that won't rip you off.

S. Y.

5/16/2021

Best plumbing experience I've ever had.
Water heater was making unusual noises and it was getting worse so I figured I better take care of it and called Schrader Plumbing as I like to support local business.
They're less than 3 miles from me so I called and an outstanding plumber Austin came out on a Saturday no less and replaced my old one with a great suggestion for my other problem of long time to get hot water in the kitchen so he added a small pump and now it's perfect!
He explained everything about what he did and I really appreciate that.
I have some more projects coming up and I will specifically ask for Austin at Schrader Plumbing.

Brad S.

8/18/2023

My location says CA but I live in DFW Metroplex.
I asked them to come and fix a bathroom sink where the pipes under the sink had a slow leak. The person on the phone said they will assess what needs to be done and provide an estimate at no cost.
When they got here they wouldn't even put their clip board down and look at the sink/leak unless I agree to pay $195.
This is my second bad experience with this company (I didn't post a comment on the first one). I will not use them again.
I hope this post helps others select there plumbing company.

Dan M.

09/01/2021 12:00:00 SA

Michael was professional, knowledgeable and efficient. Schrader was able to respond same day to identify and repair an in-wall leak. We had them install a pressure reduction valve to eliminate the water hammer and while here we had Michael replace a leaking outdoor faucet. I will use them again and recommend them highly.

Ana R.

7/26/2023

We called for an estimate on several plumbing issues, and they reacted promptly. They came to the house promptly. We are not yet ready to have the jobs done, but they will our first choice once we plan to execute the work. I highly recommend this company for all the plumbing needs.

Matt L.

5/19/2015

John came out to the house even though he was booked today because he was as concerned as I was about a gas leak in my hot water heater! John was fair and honest, and I was very impressed with him. I expected to pay a ton of money for a simple problem, but he was awesome! Great guy and I will be calling him in the future for my plumbing needs!

Sarah M.

12/31/2015

I had a clog where the water from my washing machine backed up into my kitchen sink! I found John's number online and called him. He called me back in less than 5 minutes and worked with me to figure out a time to meet with my busy schedule. He took the time to explain what was going on in plain English for me and answer all of my (many) questions. He snaked my drain in less than an hour and fixed the clog. Since then, I had a question about my garbage disposal not working properly/leaking a little. I texted him and he came by and checked it out that night between two of his other jobs. It had eroded and I needed a new one. He told me he could do it and gave me his pricing, but told me it was rather simple and my boyfriend could probably do it on his own. I appreciate the fact that he didn't try to take advantage of my business and was genuine enough of a person to tell me to save my money!

He is very thorough, patient and extremely quick to respond. I like that I can text him or call him - whichever is more convenient for me at the time - and he gets back to me within minutes.

I will absolutely continue to give him my business!

S S.

03/07/2020 12:00:00 SA

I had several quotes to fix a gas leak in the service line from my meter to the manifold in my attic, Matt Berry from Schrader gave me an honest no-nonsense assessment of the fix at a very fair price - saving me well over a grand compared to what others would have charged me. Within 48 hours he was back to do the job, which within that time he managed to locate the replacement line and have it shipped from the Midwest to his local supplier. He and his helper Rodney did superb work and I have total confidence in this company as a result of the entire experience. I have used Schrader twice now, they are an old-school, no bs outfit that does not try to up sell you on work that you do not need done. I will not have another job done on my house if it isn't Matt or Schrader doing it.

Shirley M.

6/23/2018

Excellent service. I like that they send you a picture of the technician with his name before he shows up. He had to go get a part, but it was still quick service. Very pleased. They also have me a $25 discount as a new customer.

Jon S.

11/04/2019 12:00:00 SA

I contacted Schrader Plumbing to install a new water heater and fix a leak. After a bumpy start, my initial message went to their spam folder so I didn't get a response, I called them and they set an appointment for the next day. The plumber came out and gave me the no nonsense explanation. I was wanting to go to a tankless system but he showed me how expensive it was and after doing the math I opted to just go with a replacement tank. On the day of installation they were promptly on time and in no time at all I had a fixed leak and a new water heater.

Bill B.

08/09/2019 12:00:00 SA

Called late Thursday and had an appointment (hot water heater went out) for first thing Friday morning. Immediately had an email confirming the appointment. At 7:30, Jeff Burks (with Schrader) texted me to let me know he was on his way. Jeff and Armando arrived. They assessed the situation, explained what they diagnosed, gave me an enclusive price in the range I expected. By 12:30 I had a new hot water heater in place and Jeff went over all the items I needed to know. I appreciated their friendly and professional service. I highly recommend Schrader for plumbing service.

Tye F.

1/13/2017

I have used them multiple times on my rental property and personal home. Easy to work with, great recommendations! They always stay in communication and deliver great service and quality work. The communication is what I love best. I always recommend them when someone asks about a plumber, and they never make me look bad!

Sam R.

10/27/2021

We just moved to Texas and have had the hardest time finding people we can trust to help us with our house. Sergey has been fantastic. They came out immediately. He has taken the time to listen and make sure all our gas lines are safe and working properly... and cleaned up several issues caused by other plumbers not fixing our lines properly. We will definitely be using Schrader plumbing again, and requesting Sergey. Thank you!

Joe F.

3/14/2019

Exceptional service! Highly recommend! They came promptly and were very professional with a very fair price for the leak we had.

Tiffany S.

2/28/2021

Ice storm water pipe bursted
This company is top notch they had someone put to my emergency within 1.5 hours during an ice storm with hundreds of emergency customers. The team was honest professional and caring! Thank you schrader plumbing for hiring such top notch professionals that are easy to relate to kind and honest we just live your guys this time we had Roberto Lopez he's an amazing plumber- thank you for your patience and diligent hard work.

Kem A.

7/19/2018

Be careful! These guys use flat rate pricing. The flat rate to replace a sink cartridge-that we provided-was $250.00! It took Tuck about 15 minutes to do the job. That's about $1000.00 an hour! And We had to call them to come back out and fix the hot water pressure the same afternoon. Not happy campers.

Steve W.

4/13/2019

These people are great! They responded to my quote within 30 minutes. We set up a time for them to come out and give me a bid. The tech. arrived on time and I explained what needed to be done and what I wanted. He was very professional and detailed out what and how he would to accomplishment everything. The quote was in line with 2 other companies, but he came across the most professional and easy to work with.

Schrader called me the morning they were coming out and said the tech. was on his way. He removed and replaced both of the washing machine faucets, water heater faucet and both outside faucets and unplugged a tub drain in about 3 hours.

Will use them again and highly recommend.

Reeges C.

3/31/2017

My Experience
==============
- Hassle Free Project
- Pro-Quality Installation
- Good Price

Solicited bids from the 10 highest rated area plumbers for a sewer main replacement. Bids ranged from $2,800 - $7,200 and Schrader Plumbing won the project with low bid.

I liked the owner's (John Schrader) efficient approach to interaction with customers. I don't need someone to hold my hands and don't have time to shoot the bull. He doesn't either and we handled all comms via texting. End of the project he emailed the invoice and I paid via PayPal. They also handled coordinating with the city on the inspection. Super convenient start to finish.

As for the project work, two crews were used, one to dig the trench and another to plumb the line. Both crews were top notch and got after it. I know a little about plumbing with PVC and was impressed with the sewer line install -- it was just and true.

I could add a bunch of gushing superlatives, but there's plenty of those in the previous reviews.

Blake D.

09/08/2017 12:00:00 SA

After reviewing our problem, John Schrader (the owner) went out of his way to explain the issue to not only me, but also my friend from my home town who is a plumber. My friend said John's diagnosis accurate and fee was very reasonable given the labor required and the large market we live in (Fort Worth). A Schrader technician was punctual the day of the repair and had everything addressed in half the time he originally projected. We had a great experience with Schrader Plumbing and would recommend them to our friends and family.

Skip G.

07/06/2018 12:00:00 SA

Today, I had Schrader Plumbing come out to replace two toilet shut off valves that were 13 years old and had gone bad and that I was scared to tackle on my own. My tech, Damien, showed up on time with a friendly handshake. He gave me an estimate for the job before he began, which I approved. While at my home, I also asked him for a rough estimate of the cost of replacing my gas water heater, which he provided promptly.

Damien was very professional and efficient, both in performing the valve replacement work and in discussing replacing the water heater. I am very impressed with Damien and with Schrader Plumbing and how they operate. I will definitely use them when time comes to replace my water heater and for any more unexpected plumbing needs.

It is comforting to know that I now have an expert plumber to call when I need them.

If you need a plumber, call Schrader and ask to have Damien come out and perform the work. You won't be disappointed.

Jeff G.

10/11/2015 12:00:00 SA

Schrader Plumbing is first class. They are organized, clear communicators, and care about solving your problem.

It was Sunday afternoon and my wife is full term pregnant. Our sewer line backed up in the house. We needed help as soon as possible and within 20 minutes he was here and working on our house.

He not only got our line working but took extra time past that point to run a larger cleaning head to be sure we wouldn't have any problems going forward.

We opted to review the line with his camera. He noticed a bit of debris and went back and ran the line again with the cleaner. You could see the difference with the camera on the next pass.

I am a professional civil engineer working in the construction industry. This is the type of technician I look for in the industry.

Thank you Schrader Plumbing!! I hope his wife forgives him for taking time to help us today.

John B.

1/29/2022

Had to have hot water tank replaced, service tech knocked it out, cleaned up area thoroughly after work was completed, always perfect work with these guys, never changing plumbers

Todd H.

6/30/2023

Came back to warranty fix an issue with the install. They did a great job fixing the issue without question and did it very quickly.

Gail S.

1/26/2018

It's a busy time for plumbers right now and most would not even return my call. Schrader called me back immediately and had someone out the next day to fix my issue. I was not sure why I had a leak and was so scared that repairs were going to cost a fortune. The plumber they sent was very knowledgeable and explained everything. Repairs were done that day for a very reasonable price. I am so very happy to have found Schrader! Thank you!!

Wes W.

07/06/2022 12:00:00 SA

Used them twice. First time was good, no issues. Second time was not so good. They did average work cosmetically and were ok with it. They wanted to charge me again to come back and make it look good.

Rajkamal R.

04/03/2020 12:00:00 SA

I struggled with the star rating and choose a 3 only because I wanted the owner to notice this review, call me back, and see if he could consider lowering the price of the work his skilled technicians completed today. For the record, I have already paid in full.

This company deserves a 6 on a 5-point scale for the quality of the work, the responsiveness, the integrity, and the skill of its technicians. But they only get a 1 for their pricing. One master plumber and a solid technical plumber worked on our issue for exactly 4 hours and we were given a bill for $2,300! This works out to $287.50 per hour per employee.

Our problem was that we had a slab leak and our master bedroom floor was getting hot. The issue was local and even during the free diagnostic visit, the master plumber, a skilled magician called Damien Raines, identified the problem and proposed a solution to re-route hot water through a separate pipe and bypass the leaking pipe. I only have the highest words of respect and appreciation for every aspect of my engagement with Damien.

His quote was $1,800 - $2,400 and I immediately gasped, because the quote didn't include other repair caused by their work, such as if they cut sheet rock out to insert their pipe. We had to get these done on our own. Damien assured me that if the work was straightforward, he wouldn't charge me towards the higher end of the quote. He estimated about six hours for the job.

He and his assistant started work at 3:40 PM the next day and were done by 7:40 pm. The problem was not complex in the sense that the leak was only in one pipe. The pipe run was straight, from the water heater to the problem area. They found the leak in about an hour.

To reroute a new pipe, I admit that the work done was more involved as they had to cut nearly 10 square holes in the ceiling and drill holes through the joists to run their backup PEX pipe. But it took them only about 2 1/2 hours to do this part of the job, with about 30 minutes to clean up and finish the paper work.

The work and the professionalism of the two plumbers were outstanding. The office secretary was prompt. Their system of sending email and SMS updates is excellent.

But when someone estimates work that takes about six hours and completes it within four hours, and still charges us at the highest end of the quote citing complexity of the task - I don't know what to make of it.

The way I look at it is that if I am paying hundreds of dollars an hour, easy pieces and complex pieces are all rolled in to the rate. Besides, there was not much material cost either. PEX pipe costs about $100 for 300 feet; they must have used about $15 worth of pipe. This job was all labor.

I would have been glad to pay $1,800 for the work, but Damien said the price was $2,400. I asked for a discount and Damien agreed to lower it by $100. I honored our commitment and paid $2,300.

So, why am I writing a 3-star review? It's because plumbing issues are nearly always an emergency. If the slab leak is not fixed in time, it could cost tens of thousands of dollars in foundation repair costs, not to mention the headaches. Home owners seek comfort in knowing that a skilled technician can fix the problem. Talking to Damien yesterday made me feel assured that the problem would soon go away.

And to their credit, it did. But their work, skilled though it was, didn't merit paying out $287.50 per hour per technician. Because, according to Home Guide, the average plumber rates are as follows:

The cost of a plumber ranges from $500 to $800 for large repairs, and $125 to $350 for small jobs like repairing toilets, sinks, faucets, or bathtubs. Most plumbers charge between $45 and $150 per hour, and some have a minimum service call out fee or a flat rate of $75 to $250 on average.

homeguide.com/costs/plum…

Dlynnae E.

08/03/2018 12:00:00 SA

I am very satisfied with this plumbing company. Rafael was my service guy and he did an awesome job. He was always on time. His communication was the best verbally and by text. High quality and standards. I had all new service done for a manufactured home.Highly recommended.

Karen F.

2/21/2020

Excellent reliable service. We had a slab pipe leak which is always rotten and had gotten another estimate which was much higher and required more digging from outside. Damien and his coworker came in and completed the job in a few hours with minimal inside work....leak was underneath master bath sink - so wall had to cut under vanity. From scheduling to completion Schrader was excellent to work with. Thank you!

Colton B.

11/24/2018

Rafael was extremely helpful and honest. Will definitely be keeping these guys in mind for future needs. Thanks Rafael.

Jennifer L.

6/27/2018

I called Schrader Plumbing due to a broken water pipe in our front yard. Their pricing was very affordable and their customer service was on point. Robert alsowas kind and answered all of my questions. Highly recommend for any plumbing needs!

Kate R.

04/09/2022 12:00:00 SA

They were easy to schedule, and gave me a heads up 20 minutes before arriving so I could meet them there. The lead plumber kept me advised what he was doing each step of the way, and gave me an upfront quote. The cause of the problem wasn't what I thought it was; it was a clog in the sewer lines underneath the house caused by a flushed wet wipe. Since I told him that this address had frequent plumbing issues believed to be caused by tree roots, he ran a sewer camera down my sewer lines through the front yard line as well to determine if that was an additional issue that I might want to purchase hydrojet drain cleaning service for, in order to prevent another problem in the near future. It was determined not to be a current issue, but he identified that the interior of my iron pipes were corroded, which is good to know. He didn't charge me for the sewer camera, and the price for clearing the clog was reasonable. They cleaned up after their work and left everything as they found it, minus the clog.

The only weird thing is that they emailed me an invoice, that had language at the bottom of it suggesting I had signed some agreement which I don't recall ever seeing. I never signed anything.

Ej N.

12/04/2021 12:00:00 SA

Price was a little high given the level of effort required to do relatively minor gas line work however very responsive, timely, and high level customer service.

FB I.

1/19/2017

I used Schrader Plumbing January 2017 for my water heater replacement. There was no bait and switch. They quoted a price and honored it. Upon arrival, they were courteous, timely, knowledgeable and professional. They went above-board to ensure my satisfaction!
In the future, whenever I have plumbing needs, I'll call them. I'll also be sure to refer them to my Realtor clients and friends! John and Jeff rock!

Drew G.

1/25/2019

Prompt response. Quality work, and plumber James Tuck is the definition of customer service. You can tell he takes great pride in his work.

James P.

2/20/2018

I've used Schrader for several years for everything from leak detection and repair to faucet installation. Their plumbers are great at understanding issues and troubleshooting to the simplest and cheapest solution. I highly recommend them.

Andrew K.

11/06/2018 12:00:00 SA

I have terrible plumbing in my house due to the previous Handyman owner. I called Schrader because they did such great work on my last call. I wish I had Tuck's number because he did such a wonderful job a few years ago when I had clogged pipes. To my surprise, Tuck rang the doorbell wearing a Schrader uniform. He quickly resolved my issue as I expected and asked to look at the master bathroom when I told him it had was not doing very well either. He explained everything that was wrong with the installation of the pipes during the remodel performed by the previous owner. He cleaned it, fixed it, and showed me some other things with detailed explanations concerning our home.

I felt very assured at every moment with Tuck and think Schrader is lucky to have him.

Misty S.

3/14/2017

My experience with the team at Schrader Plumbing was overall very positive. Provided a timely and accurate written quote. Showed up when they said they would (changed from original time but contacted us beforehand-which is very good ). While they were unable to complete all of what we wanted (no fault of theirs as it was an existing add on construction issue) the workman were neat, courteous, efficient & effective AND addressed the main issue. While I hope to never have to call a plumber for a leak again, I am thankful for Yelp as that is where I found these guys and just like the majority of their reviews showed, they take care of their customers.

Guy C.

2/21/2021

We had a water pipe freeze and burst during the winter storm that impacted Texas. Schrader Plumbing came right out to assess the damage. They located the ruptured pipe, which was high in our kitchen wall. Once we demo'd the cabinets and counter in order to open that section of wall and expose the pipe, they came right back out and immediately replaced the entire section of pipe. They conducted a test to ensure no other leaks were present. Thanks to their responsiveness, we were able to restore water service to our home. They also wore masks, for covid protocol, and boot coverings. They were professional, responsive and efficient. This was the third or fourth time we have used Schrader.

Debby H.

7/23/2019

Professional email and text contacts. Almost too many. We knew who was coming to work. Did the slab leak job per the estimate. Estimates for future necessary jobs included.

Would use again. Rafael was courteous.

Tom M.

01/06/2023 12:00:00 SA

The crew came to provide an estimate for a leak at the meter. They say right away that the line will have to be replaced if it's a certain material, only copper can be patched. Of course they go ahead and start digging to see the color of the pipe. Then announce a $3500 job estimate. And a $225 digging fee, for about 30 seconds of hand digging, has to be paid right away (against their advertised free estimate policy). Not even once was the water turned on to see the problem. I didn't know I wasn't supposed to pay for the estimate, until my husband came home and told me.
We had a different company come and turns out, the problem is in a connecting plastic piece and it cost $350 to fix it.
We called to complain about this, and the manager offered to refund half if we take down the bad review. Unbelievable! Stay away or they'll take advantage of you!

Candice P.

3/24/2019

Identified the problem quickly, fixed it with no mess and very friendly! Will definitely use again!

Gloria D.

08/04/2021 12:00:00 SA

Called Schrader Plumbing and told them we had gas leak, they sent someone out next day so not emergency call, gas was turned off by Atmos. They send one man out and he said he couldn't find the leak as he needed someone to help him. Was told it would be $450 to test line, next day 2 men came out. We knew the leak had to be in the attic and it was found within minutes. They charged us $1100 + for less than 2 hrs maximum work done. I think they charged twice to test for leak and adjusted bill $250. I don't think that it should have been more than $600-$700 max for time spent and work done. They just had to tighten fitting and work done! We have 3 rental properties plus our own home and they would have had more business, but not now. Won't deal with company that tries to gouge customers. LOST A GOOD CUSTOMER!!!

Kitty K.

8/28/2019

We contacted Schrader Plumbing to get a pipe repaired as well as an estimate for a possible complete pipe replacement. Rafael came out for the estimate - he was very prompt (they gave us a window of 8:30-12:00 and he arrived at 8:30 on the dot), courteous, friendly, and knowledgeable. After inspecting our plumbing he determined the overall piping was in working shape and the only issue we had was the pipe we needed repair for. It was refreshing to get a company that does fair assessments and does not try to tack on services/repairs you don't need. He was able to do the repair the same day. Very pleased with the service we received! Thanks!

Michael H.

07/03/2019 12:00:00 SA

Brad was extremely professional and nice. He came in and knew exactly what the issue with my plumbing was and fixed it in a matter of seconds. I will recommend him to everyone I know.

Dan M.

08/06/2015 12:00:00 SA

Sent John a message about a plumbing problem I was experiencing and he was able to take care of it immediately. Really nice to have a company like Schrader plumbing that is honest and trustworthy and really cares about the customers. And they return calls and emails in a timely manner. I would highly recommend this company and they will definitely be my plumber in the future.

Chauncey H.

4/27/2018

Our experience with Schraeder plumbing was very good we have been having trouble with our laundry room draining back into the house since we moved in. They found a repair that worked. Tuck kept us informed each step of the way and helped us with deciding what to do next. Tuck is straight forward and honest ant that is what we needed. Thank you!

Andrew Q.

03/05/2018 12:00:00 SA

Matt came out to clear our sewer line. After giving us several options for possible fixes, pricing, and a detailed description of the services he could perform, he quickly resolved our issue. Matt was very friendly and we will definitely be recommending Schrader Plumbing to our friends in the future. Matt went above and beyond doing what was asked of him, even going as far as to fix a couple of smaller issues at no additional charge.

Matt S.

05/09/2017 12:00:00 SA

John is awesome. Came out for a small back up clearing. After the first test didn't work he spent his time to isolate and revile the problem. Nice to see the owner of a company handle a situation like that. Would highly recommend.

Kellie M.

06/11/2020 12:00:00 SA

Our water heater flooded our house. I called the next day on a Thurs. and they couldn't even give me a quote until the following Monday. I understand not being able to do an emergency service but not even being able to give me a quote was frustrating. Every other plumbing service I called was able too????

Robin M.

09/09/2022 12:00:00 SA

Our toilet was running and leaking, using a lot of water. I called Schrader Plumbing for an estimate for the following morning. Before he arrived, Schrader plumbing sent us a picture of the plumber and the arrival time. He was professional and able to fix our problem. I highly recommend Schrader Plumbing!!!

Dan Plus Mary H.

10/31/2015

Had a Saturday afternoon big problem. They were booked..but said he would see what they could do. He had a sort of cancellation and called back and was out here in 5 min. Quick and good. Will call again! Very nice guys!

David P.

04/02/2023 12:00:00 SA

Repaired my water heater quickly and professionally by removing it completely, replace bad hardware, then reinstall.

Mike P.

12/14/2018

The drains in the back bathrooms were really slow. We were expecting a houseful of family for the holidays, so we called Schrader out to check it out. It turns out that the clog cleared on its on after a little plunging. James was courteous and thorough looking into it and ended up not charging us. We are very happy with the service call and results.

Louis D.

7/20/2021

Michael Bagley was our plumber through Schrader Plumbing. Calling in to the main office is a breeze. The people at the main line are very helpful and communicative. You'll get texts for appointment reminders, and when the plumber is on the way.
Michael did great work, he was reliable and straight forward. They came out to camera and repair a drainage line. We had some complications due to the foundation and layout of the existing plumbing. We were always aware of our options and they were fair with us on the pricing. It turned into a bigger project than expected but I'm glad we chose to work with Schrader Plumbing.

Ben S.

4/23/2017

Schrader Plumbing did a wonderful job with a few repairs I needed. My water shut off valves were very old and very leaky. They were dug up and replaced with new quarter turn ball valves. I had a few leaks under the sink that I discovered a couple days before the shut off valve appointment. John was able to schedule those repairs on the same day as the original appointment. Very accommodating. The price did come in a little higher than other plumbers quoted. I was happy paying the difference because the service was professional, friendly, honest, and accommodating and the parts installed seem to be of good quality. All John's work came with a 1 year warranty too adding to my peace of mind. I'm very satisfied.

Fatima A.

7/20/2023

Wes came out to replace an outdoor hose faucet. He was professional and offered fair pricing. The company was very responsive and thorough. I would definitely recommend.

Robert C.

7/26/2018

great and prompt service. Roberto from Schrader was great and courteous!

Andi K.

2/25/2016

Schrader Plumbing is the absolute best! We called with an emergency plumbing issue and they were able to schedule in and get to us the same day. He is an excellent and trustworthy plumber. I will only use Schrader Plumbing for now on!

Sherri C.

09/06/2018 12:00:00 SA

Our yd drains being so clogged almost caused our house to flood. Called Schrader the next day. Came on time and sent a lil profile ahead on who was coming. Which I really appreciated. They sent Damien He did an excellent job. Told me exactly what they'd be doing and showed me the lines via camera so I saw a before and after all their hard wk I will be using them again.

Rigo S.

4/29/2017

I initially called in for a water leak and ended up getting more work done by them. Scheduling was a breeze and was able to get me in within a reasonable amount of time. Never pressured me for extra services and instead just advised me to eventually get it done. I got the extra things done right away by them because of their honesty. If you're shopping around, look no further. Their quality of work and honesty should be enough for you to give them your business.

Aaron M.

2/14/2020

Schrader Plumbing really came through in a pinch for us when another local plumber pulled a no-call / no-show. The plumber that came out, Jeff, and his assistant were prompt, friendly, and knowledgeable. Pricing was very reasonable, and the work was high quality. They will be my first call for any future plumbing needs.

S A.

08/01/2019 12:00:00 SA

Best plumbing experience EVER!!! Great communication from the front office ladies but best of all.... the men who worked at my house - Rafael and Russell, were AMAZING!!!! They were very knowledgeable, professional, neat and friendly. Schrader is lucky to have both of these young men as employees !!!!!

Jonathan L.

5/23/2022

Called shortly after 8AM this morning, which is a Monday. My issue was the Kitchen Sink Pipes connecting to the Drain were leaking directly under the sink. They made an appointment for this afternoon, I received a text confirmation of the appointment, they called and texted when they were on their way. They diagnosed and repaired the leak.

The plumbers, Chris and John did a great job. Very professional and polite.

Highly recommended!

Ken R.

12/15/2020

Jeff Burks and his helper Trevor did a great job helping us with a water leak issue and a toilet repair. They were very informative and kept us up to date all through the repairs and pricing.

Yesenia R.

6/30/2022

I had these guys come save my life when my water heater didn't work. I also had a sink drain that was beyond me. They fixed both so fast it's not a joke. Thank you so much

Fay B.

8/24/2021

They seemed to know what they're doing and I have no doubt, they are technically proficient. However, we decided not to have them back after their initial inspection because they didn't mask up. People in Florida and Texas both are dying in ridiculous proportions from this virus as of now and apparently Schrader can't be bothered to get it's employees to take standard precautions. The health and safety of your clients is important, Shrader!

Robbie S.

8/24/2018

My experience with Schrader has been excellent. From their first visit Tuesday to assess our situation to the completion of repairs Friday. The technician, Roberto, was always punctual, sometimes early, and he was very knowledgeable on not just one solution but multiple routes we could take. After finally repairing our water leak in our yard, his team put everything back together and you would never even know there was a giant 4 foot hole through all of this. Pricing was competitive. As a real estate agent in this area, i will continue to refer my customers needing plumbing repairs.

Scott S.

4/17/2022

Hot water heater started to leak out of the drain value. Called Schrader to get an estimate of fixing the drain value and look at possibly replacing the heater (11 yrs old at this point). Austin took the time to review the setup and gave me an accurate estimate for both the fix and replacement. Because the drain value was plastic he explained the risks involved with just replacing the value. Provided a quote for both fix and replace options. Did some comparison shopping and even with lower priced units from Big Brand stores the add on estimates far exceeded the price I was quoted with Schrader. As most homeowners do I have a list of vendors I trust and Schrader is now my go to plumber of choice. I would recommend them to anyone wanting an honest experience with some of the most knowledgeable people in the business.

Lesvia B.

4/22/2020

Service was scheduled within 24 hours of contacting them and the office called ahead to let us know the team could arrive earlier than scheduled. Damien assessed the situation and clearly explained repair options along with pricing. Based on the age of the units and other factors, we decided to get both our toilets replaced. Damien and Mando were polite, courteous and very respectful of our property. Thank you gentlemen!! I will gladly call on Schrader Plumbing for any future needs and will recommend them to others.

Toni S.

11/09/2021 12:00:00 SA

I called yesterday to schedule an appt. due to a leaking air gap from our dishwasher. It was scheduled for Wednesday at 8:00 a.m. They called me back about an hour later saying they had a cancellation and a technician was in our area could they come by. Within about 10 minutes Sergey was there. He told my husband it was an easy fix and showed him how to fix the issue and didn't charge us a cent! He was thorough, kind, courteous, and just an honest, good guy. We will definitely be using Schrader Plumbing for any and all of our plumbing needs in the future.

Yokona B.

6/24/2019

Brad with Schrader Plumbing is awesome! He is professional and a great teacher. I needed my garbage disposal replaced and he taught me how to keep it clean to extend the life term. He also educated me on little critters roaming around my yard, lol. Thank you Schrader Plumbing for having a great team of individuals employed. I definitely recommend this company and will use them for all my plumbing needs.

Amy M.

5/18/2022

Our hot water tank water pressure was low and they came out same morning to fix the issue. Mike Simon quickly spotted the issue and corrected it for us quickly! Very professional and responsive. I highly recommend!!!

Chris S.

01/09/2020 12:00:00 SA

Bait and Switch? I feel ripped off.

I had one gentleman come over for an estimate, which I trusted and one of the reason why I picked this company to complete the work as he was providing me other ideas about solving my problems that were more cost effective.

One day prior to the install, I received word it was a different person doing the work, which I have never spoken to. When he arrived, he didn't know what the pricing was and indicated it was not the same. After a call to the office, he said they agreed to the pricing and started the install. The largest priced item came out to be 33% higher than the price I was quoted; 20% of that cost is due to their standard up-charge on material cost. I told him material was quoted at cost and I would even be shown the receipt, which he responded as it being not corporate policy.

Given the post-installation information, I would've (and will in the future) pick a different company.

*In response to John's response*
Thank you for your quick response and I will call tomorrow during business hours. So we're on the same page for the call, below are the main talking points:

As I was told prior to starting the work, I will be notified prior to any deviation from the work and agree to the updated scope of work. There was an issue with the third commode as the flange was lower than the tile and required an extension, which I agreed to. There is no dispute on the commode SOW.

The additional work on the floodstop is news to me from your response. I was never told there was an issue and certainly not an updated price. After the commodes were complete, the plumber went to the store (for lack of a better term as I forget the exact verbiage he used) to grab the supplies for the floodstop. From there, he arrived and went straight to work and I did not hear from him until was 99% complete and asked for four AA batteries as the four AA batteries he got from the store were dead (not sure if I was charge for those).

When it came time to pay, I was shocked to see the final price, which was when it was revealed the pricing I was quoted was not going to be used, which led to my initial post.

Just to note, I think the most important aspect for me is finding my plumber that I can trust and rely on if I needed assistance and preventative maintenance. I had one in Keller and having just moved to Flower Mound, I thought the plumber who I first met was going to be that guy. I really liked him - he was friendly, understood what I was looking for, offered suggestions, etc. I was bummed when I heard one day prior (I scheduled it the install one week in advance) he wasn't going to be installing my stuff and I did briefly think about cancelling the work and going with another company but gave it a shot.

Peyton R.

4/17/2021

I love how quickly someone was available to come help me fix my sink. The gentleman who came was very friendly and quickly solved our issue. I will only call Schrader Plumbing for any of my future plumbing needs.

Cynthia H.

5/24/2023

Purchased this house 15 years ago in Hurst, Texas and have had continual plumbing problems. Due to old cast iron pipes, roots and shifting clay veins in sandy soil I've spent a small fortune on rooter services, along with licensed plumbers. Everyone had a different opinion. With the latest blockage resulting in clean water flooding part of the house. Being sick and tired of mopping and restricting rules when and how to use water, I read the reviews from several sources and found Schrader Plumbing. They're great! On time, professional, courteous, organized, informative , understanding and able to resolve problems. They know what they're doing! They have a great team. Gustavo, lead licensed plumber and Tom, business manager were great to work with. New pipes to the street and under the house in three days from start to finish. ...Is a blessing. Its worth it.

Amanda S.

7/14/2019

Jeff and his awesome partner with Schrader showed up and saved the day! Every once in awhile in life you meet people who are expertly passionate about what they do, that is this team! We have worked with 2 other local plumbing companies (not happy) and we were skeptical and upset because of that. Schrader has restored our faith in Texas plumbers! Had a cracked sewer pipe due to foundation repair, Jeff fixed what was needed ran the pressure tests and in general went above and beyond all our expectations! Thank you Schrader Plumbing, we highly recommend y'all.

Linda U.

08/07/2022 12:00:00 SA

James was amazing! He took us through everything he was doing. He was prompt, mannerly, fast, and had a great work ethic. People like him are hard to find!!

Kathy W.

01/11/2018 12:00:00 SA

I moved into a new place and needed to replace a garbage disposal. I called Schrader Plumbing and was told there were no available appointments till the next week. Star (I hope I have the name correct) offered to call if there was a cancellation. Within 30 minutes I received a call from Star letting me know Matt was available to evaluate my concern. Matt was great! No only was he very knowledgeable about plumbing but he was also GREAT with customer service. I feel that I received an excellent service in a timely manner for a fair price. I will not hesitate to use Schrader Plumbing in the future!

Alison N.

8/27/2019

Schrader Plumbing is great! Don came out to look at our dishwasher since it wasn't draining and our master toilet. He was early, professional, friendly, and knowledgeable. I highly recommend this company!

Chris S.

10/31/2019

Schrader Plumbing is just flat out awesome! Don came out yesterday to replace a toilet seal in our bathroom and was thorough in his assessment and recommendations. Great job! Would welcome him on any project I have. John Schrader and his staff of quality plumbing professionals are top-notch, super trust-worth and just easy to work with. We'll be using Schrader Plumbing for as long as I'm alive.

Jared E.

09/04/2021 12:00:00 SA

Used their services on multiple occasions. I'he work has been done professionally and at a reasonable cost.

Samantha D.

3/19/2020

We had a sewer clean out back up, the two men that came arrived prior to our appointment (great for us!) they were very helpful, walked me through the whole process and ran the camera to find out what was causing our back up. Much to our surprise it was the cap that was supposed to be on the clean out, instead of just clearing the back up. they took the time to try and get the cap unlodged so that it would not happen again instead of just a quick fix that would require more services later. They took the time to help and solved our problem and saved us a lot of money. They were exceptional and went above and beyond and we will use them again if the need arises, thank you!

Brandon L.

5/15/2018

We have used Schrader Plumbing twice in the past month for two completely unrelated issues. Both times, the tech was personable, professional, and took the time necessary to do the job right (unlike whoever previously fixed the plumbing). I would definitely hire them again should the need arise.

John M.

06/10/2022 12:00:00 SA

First time using and will use them again if the need arises. Water heater went out and I reached out via their site for a quote. They contacted me first thing in the morning and had a tech here about 30 mins later who was friendly and informative. A few hours later I had a new tank installed and working great. They handled the permit, scheduled the city inspection, left no mess all for a very reasonable price. Highly recommend them.

Marsha L.

12/03/2018 12:00:00 SA

James Tuck and all the members of the Schrader plumbing organization are AMAZING! I called Schrader Plumbing on Saturday afternoon after another plumber had fixed the clogged drain line unsuccessfully. My stress level was at an all time high and this company completely eased my mind and solved my problems with honesty and integrity!! They sent text messages with ETA updates and even sent me a picture of James before he arrived. (Amazing security feature!!) James worked diligently for several hours on Saturday evening to get my lines cleaned out enough to allow me to stay in my home through the remainder of the weekend. After he left, the owner John Schrader, called me to reassure me that the overall repair would be completed on Monday morning! What great customer service! The four foot deep, root clogged lines were exposed in an efficient and professional manner, repaired and completely fixed today! Throughout the entire process the team from Schrader, most especially James Tuck, kept me informed and updated. I can not say enough wonderful things about this company and James Tuck!!

Hotly L.

11/06/2019 12:00:00 SA

I had to call Schrader Plumbing to my house twice in the last five days. My house had been vacant for two years and when I turned the water on, bad things happened. First, I noticed water coming out of my garage. That is never a good thing. One of my friends found Schrader through her neighbor recommended them to me. They were out the next day and had problem #1 fixed quickly. Because I didn't have water on, I didn't immediately notice that my water heater wasn't heating. Originally, I thought it was either a breaker or maybe the thermostat needed an adjustment. When that didn't work, I called Schrader a second time. Before they arrived the next day, my floater in the toilet sprung a leak. I called to add that to my service call. They repaired the thermostat on the water heater and replaced the floater system in my toilet. Again, quick, courteous service. I will use them again in the future!

Ramiro D.

01/06/2022 12:00:00 SA

I have used them three times. The first time their pricing was reasonable and I gave them the work. The second time was a water heater free quote. After talking with the tech on site he said that all that was wrong with it was a control valve. I elected to have the water heater replaced anyway since all the rest of the mechanical in the home was new.

The third time was a leak under the slab. They came out and busted up the concrete in the garage and tunneled to the leaking pipe. The sent pictures of the damaged pipe but not of the repaired pipe. That was a week ago. Since then, 4 different people from the company proceeded to call me daily demanding payment in full. Tom their business manager tried to scare me into payment by saying he would call the sheriff, file mechanics liens, have their lawyer sue me unless I paid them immediately. KEEP IN MIND THERE IS STILL A HOLE IN THE GARAGE FULL OF WATER AND PILES OF DIRT TO BE BACKFILLED YET! WHY HAVEN'T THEY PUMPED IT OUT SO THEY CAN FINISH THE JOB??

Agnes C.

11/01/2021 12:00:00 SA

Had a toilet replaced and they came out fast and did a great job, fixed the issue with the flange and water supply valve. It was pricey but the quality was there. Meaning he didn't just throw it in and leave, he pointed out several issues and fixed it as if it were his home. I'm willing to pay for quality of service.

Jaclyn L.

9/29/2016

This is the most considerate place! They sent someone same day. They understand emergencies and are fair with pricing! We will definitely use them again!

Very knowledgeable with gas leaks, which is hard to find sometimes!

Margie N.

1/24/2023

Thank you to Eli, Star, and the dig crew for doing great work replacing the line from our house to the street. Big job (at least for us) well done. Eli was a pleasure to deal with - knowledgeable and conscientious in every regard. And Star in the office, courteous and ever-efficient scheduling and organizing the bunch of moving parts involved in a job like this.

And the dig grew dug (and filled) like hella!

Mira Y.

12/09/2019 12:00:00 SA

First Time Customer

We are managing an office property from out of state, I received a call from an office tenant that had a broken toilet. I was scurrying to find a reliable/affordable vendor that could attend to our tenant quickly, possibly same day.

I called Star to make the appointment, she handled the rest. Don, the plumber called me while at the job site and he walked me through the various options. I chose to replace the toilet and all of this was done on the same day that I called. I am so thankful and the tenant is happy they have an operating toilet!

Pros:
-They answered my call when I picked up the phone to call, unlike most or smaller plumbing businesses which go straight to voicemail.
-They contacted the tenant to find out more details since I wasn't on-site to help with specific questions.
-Don, the plumber, called me to walk through the details of the problem and how to solve the problem.
-Payment/Invoice over the phone and emailed a pdf invoice of the bill.
-Friendly and efficient.

Cons:
-NONE :)

I would be happy to call them our go to plumber for future office plumbing needs.

Reggie G.

10/27/2022

They were responsive and timely. Very pleasant. My only downside was the cost. $400 to charge an outdoor spigot in 10 mins seems to be just a bit high.

David K.

9/16/2023

We had a wonderful experience with Schrader Plumbing. They were incredibly friendly and helpful when I called. They were able to schedule someone to come out the next day which was a Saturday. When our plumber, James, arrived he assessed what was going on and was very thorough with explaining it to me. The pricing was very fair and considering the work done it was a great value. James began the work and kept me informed with everything he was doing while he was doing it. He was very competent and efficient with what he was doing. I appreciated how personable he was as well. I'm very thankful we had James as our plumber. I would absolutely recommend Schrader Plumbing and they will be my first (and only) phone call for any plumbing needs in the future.

Virginia B.

7/24/2018

I was pleased with the service. Setting up an appointment is so easy and they let you know a specific timeframe in which they will arrive and it is very accurate. James Tuck worked on our plumbing. He came out to snake our main line which was backed up from tree roots growing into it. He did additional quotes for two leaky faucets and fixed them on the spot as well. He was friendly and professional. Plumbing is always costly, but it easier to handle when you are dealing with a company like this. It's been a week and we have had no troubles with the plumbing. Mr. Tuck did a great job.

Kamal ..

04/12/2023 12:00:00 SA

I was informed that I could receive a free estimate on-site. However, I was also cautioned that if I ultimately decided not to proceed with the replacement based on the cost, there would be a substantial fee solely for the estimate. It was emphasized that estimates would not be provided over the phone, indicating the presence of a potential loop.

Destiny B.

11/23/2020

Loved that they showed up in a mask! Austin was very professional and explained everything. He showed me the work they were doing. He came for one job and ended up doing another.

Victor L.

10/28/2017

Busted water heater in the middle of the night. Called early in the morning and they had someone out that morning and had the new water heater installed. In fact we had them replace our other water heater as well. They were kind and were willing to deal with our pickiness. Quality work and clean up. I've starred Schrader Plumbing in my address book. I have a plumber from now on.

Les G.

7/28/2023

Great team. Great company. Michael provided me with possible options - so I will be calling back to schedule a camera session soon.
They scheduled an appointment with me immediately and showed up in the morning and right on time. Wow! They came in, we're very thorough, and provided a free estimate. Thank you Schrader!

Linda S.

08/11/2017 12:00:00 SA

I highly recommend. They were on time, gave me frequent updates during the process, showed me the problem, offered solutions, did not pressure me to do more than I wanted, fixed the problem and honored the original estimate (even though they did more and spent more time than expected). A bonus was the bathroom was actually cleaner when they left!

Lauren P.

5/27/2018

We had to call out on a Sunday of a holiday weekend- John responded within 10min and had a reasonable quote and really wanted to help us out so we weren't out without working toilets. James, our Tech, was prompt, professional, and so polite! He gave us thorough explanations of what was going on and a long term solution! Definitely will be recommending and using again!

Ben M.

3/28/2018

I love it when yelp helps me find great companies. They communicated super fast and were able to get me taken care of by lunch the day after I emailed.
Matt and Armando were super friendly, professional, and patient to explain things with me.

They just earned not only my personal business but also our company's as well.

Didn't charge me a dime to come out and explain what was going on. Didn't try to sell me things I didn't need. I asked what I owed and Matt said how about a handshake? Nice work Matt!

Just good old fashioned customer care.
Thank you!

Jeff C.

5/16/2023

$3600 estimate for what I thought was a small simple project.
I went ahead and purchased the materials myself from HD for less than $300 and my son and I completed the work in less than 2-hours.

Darren B.

7/29/2017

I was in need of a gas valve installed & was referred to Schrader by another plumber who didn't work with gas. Read all the reviews & was skeptical they could be as good as reviews said. Well, I was SO wrong! Jeff, my installer, was absolutely AWESOME!! On time, explained what he was doing & and finished in a timely manner. Couldn't have been happier with the service.

Emily L.

11/29/2016

Very straight and to the point! Extremely friendly owner. This company understands emergencies and responded immediately, same day. We will now have water tonight! So thankful we called them. Extremely reasonable prices - will definitely use them again in the future. Easy to understand why this company has a 5 star Yelp rating. Call John, you won't regret it.

Juanyta G.

03/03/2021 12:00:00 SA

There is so much to be said about Schrader Plumbing. We were like most customers, impacted by the Texas winter storm. Over two weeks we searched and called various plumbers for parts and advice on our issue; quite exhausting with all the different information out there. Found Schrader while doing a Yelp search. Damien was able to come out the next day to assess our situation. He was super nice, knowledgeable, and professional. They were able to get what we needed and resolved it all on the same day. Other plumbers were either not responsive or super expensive. I understand all plumbers are super busy at this time but the attention and care is what made all the difference in the world. Also the receptionist Sharr (I think that is her name) was awesome and professional as well. Love the workflow with the text messages and profile pic/description of the assigned plumber. Nice touch! Thank you Damien and Schrader!

Jaime L.

6/16/2018

We had a hair clog in one of our sinks. I called Schrader whom I've used before. Just like the last time they responded right away. I called late afternoon and they came next morning. The problem was fixed in a matter of minutes. The technician was friendly and experienced. I will call them again if I have another issue.

Julie A.

9/28/2019

I called in the morning and they had a plumber out by 1:00. Very personal but still very professional. Straight forward with prices. No hidden or unexpected costs. I highly recommend Schrader Plumbing.

Ryan K.

3/29/2018

Great people! They did amazing work. They messed up a little bit, but it didn't show for a few hours after the guy left. They made up for their mistake free of charge. Will definitely be our call to

Nicole D.

11/30/2018

Schrader was one of the first companies to respond to my Yelp inquiry. They set up an appointment within a few days at a convenient time. Roberto was amazing; I told him about the issues I was having and he immediately fixed two of the problems and then gave me a quote for my larger jobs. He was able to complete the work quickly and efficiently. Everyone at Schrader was pleasant and professional. I'll be contacting them for all of my future plumbing needs.

Ernie C.

1/16/2016

Amazing service, response time, price and overall expertise. These guys are as good as it gets. They steered me away from what would have been a high-priced fix with a much better alternative.

They explained everything to me and actually walked me through what they were doing. I highly recommend these guys. They came on time, followed up with phone calls and were very accommodating. All in all a GREAT experience.

Doesn't get any better than this.

Anabel B.

03/04/2021 12:00:00 SA

While plumbers were rightly swamped, they were able to come out and do quick and good work. Personable as well.

Claire A.

08/12/2017 12:00:00 SA

These guys were so accessible by phone and came as soon as they could squeeze us in. They even stayed really late to get the job done. These guys are honest and respectable- you can't ask for anymore! Will use them in the future too if needed.

E N.

7/26/2016

Prompt reply to my mini emergency email at 6 am! Then prompt service call and fixture repaired. I will refer Schrader to friends, family, neighbors, landlord!

Raymond S.

2/24/2020

Highly Recommended -Thoroughly professional and get the job done right and on budget -Replaced 3 toilets, a water heater and shower fixtures -Thank you for such awesome work -will use them again!

Timothy L.

10/15/2022

Had a clogged toilet and shower in the master bath as well as a slow draining tub in the spare bathroom. I called Schrader and they had a technician at my home within 1 hour. (I called first thing when they opened)

The tech was friendly, helpful, tidy, and fixed everything in less than an hour. I was very happy with the service. Two thumbs up!

Jeff B.

2/20/2023

$500 an hour is too much. Nickel and dime for getting to the pipes and removing/reinstalling the toilet.

Steve V.

03/06/2023 12:00:00 SA

Not happy with the service. I, Steve V., had a kitchen/ laundry sewer drain clog, and called Schrader Plumbing to come out a fix it. The guys showed up and went to work and in about a half hour +/-, they stated they couldn't fix it because a previous repair was not done correctly. They took the payment and left. about 30-45 min. $300. (came down $100 since they couldn't repair the clog) Some months later I called another local plumbing company (N.H.P.) to review the issue with my drain. they were aggressive and comprehensive in their trouble shooting. And was able to get in, work and clean out the blockage. and they cost less ($250) than the Schrader team and done far more work.

Kris B.

1/19/2023

Very responsive. Great communication. Michael has been great to work with. We have him repairing a gas leak.

Bill P.

1/30/2018

The serviceman Tuck was on time and was very professional in every way. Made sure that he did not leave any mess when finished. Would definitely recommend this company.

Ryan C.

12/13/2020

Great communication, on time and friendly plumber. He was respectful of my time and our house, took safety precautions which I appreciate.

However, can not recommend this company. I had them do a slab leak test and diagnose a gas leak at our pool heater. Slab leak pressure test was done as expected for $150. I already knew where the gas leak was and pointed it out to the tech. He informed me it would be another $150 for an hour of gas leak detection. He proceeded to squirt soap on the union and confirm that is where the leak was. Less than one minute of work. I was then told if I wanted that line to be capped off it would be another $150 for another hour. He went and shut off the gas, unhooked the line from the meter, and installed a cap to line. All in all I paid $450... $300 of which was for two hours of gas line work that was a total of 10 minutes and $4 in parts. I'd have been fine with $150 for finding it and an hour of remediation. The extra $150 is excessive and implies to me they aren't interested in being fair and reasonable. If he had to search or dig or even move anything to find the leak that would have been one thing, but I had done all the work.

Patrick S.

10/29/2016

Schrader Plumbing does it again! I called John to have two brand-new faucets installed in the master bathroom. He sent one of his guys out, arrived on time, and did beautiful work. Schrader Plumbing has fair prices and exceptional service. My go to plumber!!!

Mike S.

11/01/2020 12:00:00 SA

Called Schrader to replace a leaking hot water heater pipe. Plumber was friendly, fast and offered advice on another issue I was having in the house.

Mike B.

3/23/2023

Worked with Andy on my water heater problem and I can't be happier with the service. Had some problems in the past with my waterheater but Andy and Tom the svc mgr were great. Tom is the reason I called Schrader and Andy is the one I'll request to come back every time.
Thank you Schrader plumbing... I feel they are honest and an upstanding company to work with.

Jamika D.

6/28/2020

Tuck was on time and professional. He gave me the best case scenario and worst. He completed my repair and was on to his next appointment. I would definitely call him again if a plumbing issue arrives.

Mark S.

06/07/2020 12:00:00 SA

Shrader Plumbing is our go-to plumber. They always say what they are going to do and do what they say! They go beyond what is expected for customer service. There pricing is great and once you have a bid, it is rock solid. Keeping us informed every step of the way.
Matt Berry is our guy. He is skilled, professional and knows his stuff. He has dug under our foundation to replace a drain, installed 3 hot water heaters and fixed other plumbing issues. He is always on time, cleans up after his work and informs and asks for the go ahead every aspect of the job. We will always wait for him to be available to perform work at our home. I highly recomend Shrade Plumbing for all your needs.

Anne H.

10/03/2018 12:00:00 SA

James Tuck from Schrader Plumbing was great in fixing my clogged shower drain today!

The appointment process was easy. I called to make an appointment several days ago, and I appreciated the email and text reminders after scheduling. I was told I'd have a plumber come today between 2 and 6pm. I was called at 1pm and told my plumber was on his way and would arrive in 20 minutes. Unfortunately, I was still at work so I told the scheduler on the phone that I wasn't expecting my plumber until 2pm for my 2-6pm window. She said I was scheduled for 12-4pm (although I rechecked my confirmation email which CLEARLY says 2-6pm window). Anyway, she told me the plumber could meet me there at 2pm. I didn't really love this conversation with her, as I felt like she suggested I was in the wrong about the arrival window that had been scheduled for me.

Upon James' arrival, I immediately felt better about the situation and tried to forget my frustration about the conversation I had with the scheduling lady a bit ago. James was friendly and very quick in fixing the clogged drain (from hair and grout blockage). I appreciated his efficiency (and he did a great job!) because I had to head back to work as soon as possible. I would recommend James to everyone. He was great!!

I quickly paid with credit card (no additional credit card fee), and I appreciated the invoice I received by email for my records. I will definitely use James again for my plumbing needs.

Allison W.

9/28/2020

I would definitely recommend Schrader plumbing. From scheduling to finding and repairing a gas leak the were professional , knowledgeable and efficient.

Mary E.

11/08/2018 12:00:00 SA

WOW am I impressed! Schrader went out of their way to make me a satisfied customer. There was some miscommunication with the first plumber and Schrader brought me a new toilet and installed it at no charge, they also installed a new tub faucet at no charge. I will use them any time I have a plumbing issue.

Allison K.

9/26/2016

Prompt, courteous, great explanation of issues/options. Neat and clean. Reasonable price. I look forward to being able to rely on Schrader Plumbing for future needs.

Stephanie T.

03/08/2020 12:00:00 SA

They were prompt and responsive. They even showed up on a Saturday and were able to diagnose the issue quickly!

Tammy H.

9/25/2018

I found this company on Yelp and used them because of the reviews. I have had them out on two different occasions to clear drains, fix outdoor faucets, and replace indoor faucets. Their prices are decent but James Turk does a great job in making sure all the work is done correctly. Would definitely recommend!

Robin P.

3/25/2017

Extremely knowledgeable and was very fair and kind. The owner, John, showed up well after hours to help with clogged drains and gave me lots of advice and suggestions. I am so grateful for Schrader Plumbing.

Karl K.

2/25/2019

Had a hot water slab leak. They were very responsive, gave us an excellent reference to a leak detector, and we were presented with multiple options for repair with solid ballpark estimates from the start.

When it came time to really make a decision, they provided clear solid estimates and had no problem discussing the what if's should the repair not go as planned.

Jeff was great and on the first call out he happily replaced our cold water shutoff valve (which was old and corroded) to help us have at least cold water into the house.

They do generally use flat rates. Some might take issue with this, but I really appreciated the general predictability it provided and the incentive for them to do the job right and in a timely fashion (or the incentive to communicate early and often if things would have gone sideways.)

For those not aware, a hot water slab leak is when a pipe underneath your foundation breaks and leaks. Generally, there are three options to repair, reroute the pipe, bust through your foundation to fix or tunnel under the house. It's a pain in the neck to deal with and in worse case scenarios costs multiple thousands of dollars to repair (not including the cosmetic or structural repair after the pipe is fixed).

We went with the reroute which generally is better if you have attic space to route through. Jeff and his assistant completed the repairs in a professional manner and limited the cosmetic repairs we had to take care of afterwards. It definitely displayed an awareness that this was our home.

They definitely made my short list for any future repairs or other plumbing work in my home.

Glamour N.

12/27/2021

Fast and responsive friendly service for my salon came and did their job and had a good quote for me as well

Terri G.

09/07/2017 12:00:00 SA

Really great service, prompt, just what was needed and best price. Excellent all around.

Connor L.

3/25/2023

Very professional and friendly company to work with. Andy was awesome and did a great job on our kitchen sink disposal install. Highly recommend and will use schrader for future jobs we are planning

Ashley M.

11/16/2021

Michael was very friendly and did a great job.
However, I do feel like I was nickel and dimed for the services I had completed. I spent $3000 for a job I had budgeted half that for, but needed the job done ASAP.. Looking over my invoice I am confused as to what remodel services means. He literally plumbed for a second sink and hooked up 2 faucets and changed out another faucet for downstairs. In the future I will shop around.

Old D.

12/05/2019 12:00:00 SA

I'm a retired plumber, had a slab leak Jeff and Trevor came over nonsense repaired my leak good craftmanship good price . Will call again

Amy M.

3/29/2019

First time I used yelp for an estimate. He gave me an estimate for $400-450 to hook up faucet and garbage disposal. Went to my regular guy and he did it for $140. So much for new technology!!

Jennifer V.

10/06/2018 12:00:00 SA

We just had the help of James Tuck with Schrader Plumbing. He was honest and had a great work ethic. He has our business!

Beth C.

02/03/2022 12:00:00 SA

Jeff came out during the winter storm to fix our shower which would not shut off. He arrived at our house in ~2 hours (despite the icy roads), and immediately knew what the issue was. He ran out to get a part and was able to fix it in an hour. He was professional and very helpful. I highly recommend them!!

Jessica D.

2/18/2022

The person who came out to do the estimate told me I had to sign the electronic estimate or else I would be charged a trip fee.

Chris T.

10/03/2016 12:00:00 SA

Nice technician and timely response. We had a small gas leak on the flex pipe on our water heater. The technician not only repaired the leak, but installed 2 sediment traps to bring it up to code for inspection. A++ would highly recommend.

Rebekah B.

11/20/2019

Schrader Plumbing was amazing! Jeff came out and gave me a second opinion after another plumbing company told me they would need to tear out my floors to fix a plumbing issue. Jeff fixed multiple plumbing issues in my home for less than a TENTH of the price that the other plumbing company quoted me, and my floors didn't need to be torn out! Schrader gave me peace of mind and saved me a lot of time and money. I can't thank them enough!

Suzi L.

07/12/2018 12:00:00 SA

Rafael came out to repair a leak under my kitchen sink and to retrieve 2 AA batteries I had dropped in the bathroom sink. He ended up replacing part of the pipe. He also addressed a few other problems - reset the temp. in my shower, adjusted the flapper I had installed in my toilet & explained how to replace it again should I ever need to, & repaired a faucet in the front bathroom as well as replacing the hot water line under the kitchen sink. I will be using Schrader again should I ever need a plumber again. Rafael was very courteous and kind. Being a senior citizen, it is very important that I feel comfortable with people that come into my home & I did. The $25.00 discount was very much appreciated and Starr is as sweet as can be.

Billy B.

08/01/2018 12:00:00 SA

Roberto came on time and completed the job quickly and was very pleasant. We now have hot water. Schrader Plumbing would be my recommendation if you need plumbing help - ask for Roberto and you should be well taken care of.

Mona H.

04/11/2018 12:00:00 SA

I love the way John compensated me for my loss of time due the error made. He and his staff owned up to the issue and performed exceptional work. His staff member was kind and explained everything he did! I would most definitely recommend this company. They earned a customer for life! They are MUST use in the industry!

J J.

01/02/2020 12:00:00 SA

Even though he was a super nice guy, I had to make a couple call backs on Rafael's plumbing work. I am only going to drop from 5 to 4 stars because I found that Jeff on the Schrader team does very good work and I have started to request him instead.

MS M.

3/21/2018

They say in their Ad that they serve the Royal and Inwood area in Dallas but when you call there Number they will tell you that they don't serve that area - only the Fort Worth area- so don't call if you live in Dallas

Cheri H.

8/14/2019

Brad and his assistant Trevor are awesome! The job was completed in a very short time. Those two are very nice and very knowledgeable.
They were originally scheduled to for a later appt. but were able to come earlier and actually completed their job before the time they were to arrive.
Office staff was very friendly when I called also and and were diligent in keeping me updated as to their arrival and who was coming. Thank you for a very well done job.

K E.

10/17/2019

Very pleased with Schrader Plumbing (particularly Jeff and Trevor) who came out when we were having problems with both our hot water heaters. I had a different plumbing service come out a week ago who found nothing wrong and said it was an electrical problem. So we had an electrician come out who really thought it was a plumbing issue. This time I called Schrader and they offered to send a plumber out that day. I elected for first thing the next morning. I appreciated the texts and emails confirming my scheduled job and who was coming. They also called the morning of letting me know they were on their way. I appreciated the 2hr window (instead of the usual 4hr window) and even better they were on time! Jeff and Trevor explained everything perfectly, and fingers crossed this has solved our on-going issues, but if not Jeff assured me the work is warranted for 30 days. I would definitely recommend calling Schrader if you are having plumbing issues.

Angela T.

6/25/2020

My parts were not broken. My phone also accepts messages, texts, and emails so leaving a message should not be a problem.

Moezy H.

6/16/2020

Damien at Schrader Plubing was very professional and changed my water heaters in a timely manner. I would definitely use him again.

Cliff W.

2/25/2016

Outstanding!!!

I live in 35 year old home and had a leaking shower that was damaging my sheet rock. This guy has been doing plumbing for years and it didn't take him long to isolate the problem. He was very courteous and charged a very reasonable fee.

Honestly, I can't give this man any higher recommendation for residential plumbing. He went to get a specialized part and came back to finish the installation. You should seriously consider using this man as your go to guy... he's honest.

Thanks.

Alex L.

01/01/2020 12:00:00 SA

Brad Threadgill is the best plumber I have had work on a home. I have had the misfortune of dealing with multiple plumbing issues over the past few year . As a result, I have worked with multiple plumbers. They all come in with promises and give you a similar line to get the job. I'll be honest, when Brad came in smiling and telling me what he was going to be able to do for my family, I was a little skeptical that he was being truthful. He delivered on his word and was unlike any plumber I have worked with or heard about. Turns out the smile was genuine and he cares about his work and customers.

This is a veteran owned business that takes pride in their company and work. Take it from me and choose Schrader for your next job.

Allison E.

12/26/2017

This plumbing company was prompt and punctual. They repaired our problem pipes and things have been running smooth since. Thanks!

Heather G.

04/06/2017 12:00:00 SA

I called Schaefer plumbing Monday late afternoon for a small issue we were having. They had someone out to our home the very next day.
Jeff was professional, kind and helpful. Our family will definitely use them again should the need arise.

Angela R.

04/04/2020 12:00:00 SA

I had a slow leak under my drive for about 4 years . I explained to the techs that I pretty much got nothing from the insurance company to fix the repair and needed them to give me the best option and price they could .. I didn't have 5k to get this repaired! All the other estimates I got were around 5k . These men talked to me about what they could do and said they'd talk to the owner to see if it was doable . They called me the next day and said let's get this done! Within 3 days this job was completed for $3500 ! They bored under the driveway and bypassed the old water line and connected to the outside water line to the house and did not have to break any concrete at all which was what the other companies said they have to do and that I would have to fill in the space myself with some sort of rock or whatever at some point !! I was extremely happy with the professionalism of this team and the integrity of their word on how to fix this was greatly appreciated. Thank you for a job well done at a price I could afford . Forever grateful

Reigh E.

09/12/2020 12:00:00 SA

We were quoted 4000 for a repair from another company and they were able to find a fix for $245. Very glad we used this company!!

Carol R.

02/07/2020 12:00:00 SA

From first phone call to completed project the folks at Schrader Plumbing were friendly, efficient, professional and models of customer service.
I called Schrader on a Fri late morning because I had no hot water. Star, the scheduler, was able to give me an appointment for that afternoon. That blew me away because I have never had such fast plumbing service in my life! Don Farley came out to evaluate the problem. He was a very friendly professional gentleman. He found that my 18 year old water heater had sprung a leak. Don gave me a very reasonable estimate for replacement. I expected that I would be suffering through the weekend with no hot water. Don, however said he could replace it immediately. Now I was blown away a second time because I had never experienced that quick response when dealing with other plumbing companies on other plumbing emergencies.
Because of their great service I am now a dedicated Schrader Plumbing customer.

Emily B.

03/05/2021 12:00:00 SA

After the freeze week in TX, our master shower pressure was super low. They were the first company available. The communication was great and Jeff was our plumber. He was quick honest and efficient, in and out in less than an hour. Would use this company again!

Linda F.

04/01/2019 12:00:00 SA

I am extremely impressed with this company. They are quick, professional, personable and affordable. Every employee I dealt with was courteous and helpful. Response time was within an hour of my call and the communication was excellent. I received email confirmation of my appointment along with a picture of the plumber who would be doing the repair, and a notice that he was on the way. Roberto was superb. He explained every procedure needed to correct the problem and was efficient and tidy. I will definitely use this company for future plumbing needs.

Holly G.

06/08/2023 12:00:00 SA

I am writing as a matter of what I consider to be very questionable practices. I had them do a small repair last year and called on them for another job last week. What seemed to be a small job. My initial problem turned into a large job. Deciding to bid the job and get a second opinion, what was stated as my problem by Schrader, was not in fact the issue. I have written and requested a refund and explained the findings. I have not heard anything from them. I have not reached out to the plumbing board for assistance. Thinking I had found a reputable, local plumber has turned out to be not the case. I will not recommend Schrader for anything.

Heather K.

11/23/2018

We were scheduled for an appointment today between 8-10am and they never showed. Called their office and they somehow didn't put us on their schedule. Rearranged my whole day for them to come to my house. Major inconvenience.

Lynn M.

3/17/2019

Two uncouth gentleman showed up at my door to quote a sewer pipe repair. One of them spent most of the conversation in my backyard spitting all over my backyard; it was disgusting . The other seemed annoyed by my questions and quoted me well over $1000 more than any other plumber that I called.

No thanks, happily will take my business elsewhere.

Jennifer L.

05/09/2020 12:00:00 SA

The work was even worse than I thought. When I had someone come fix the 2 ft gaping hole, I noticed the dryer vent wasn't even attached correctly by the plumber. It came out with just a little movement. For a quote that came out at the highest end of average and this lack of quality, please look elsewhere for a plumber. It thought I was getting quality work because of the vast review, but they definitely do not deliver.

James F.

05/12/2021 12:00:00 SA

Excellent service! They installed a new hot water heater in our garage and removed the old one from the attic. They were quick, efficient, and I appreciated that they were masked and put coverings over their shoes every time they came into the house.

Kirsten G.

2/26/2019

Both technicians were professional, nice, and honest. They showed up on time and talked me through potential plumbing issues. Definitely using Schrader for my bathroom renovation.

Clay M.

11/07/2022 12:00:00 SA

We used Schrader Plumbing for the first time today at our rental property and were very happy with their service. Mike Simon was a very nice guy and did an exceptional job with the repairs. I will definitely have them on our short list for future plumbing needs.

Karen D.

3/31/2018

We had a plumbing crisis on the Friday before Easter & we're scheduled to sell our house a week later- ARGH!!!! But awesome Schrader Plumbing to the rescue, on the Saturday before Easter.

James and Schrader are our heroes! A blockage in our sewer line caused AWFUL smells & water running from toilets in 2 bathrooms! He cleared the blockage & scoped to be sure no other problem. And such a nice guy too!

Thank you, James & Schrader- I HIGHLY recommend you both!

Karen D.

Ashley K.

10/06/2020 12:00:00 SA

Bubba was able to come out the same day and tell us the great news...no leak. I loved his no-nonsense approach. He was a great resource, and we will definitely use Schrader Plumbing again! Thanks, Bubba!!

Lui S.

10/19/2021

I had water coming up under my living room flooring. Never had a plumbing issue, so I go to Google and I called Schrader plumbing. Matt was out the same day to diagnose the issue. He quickly identified the issue, and the repairs were done the next day. Quick and responsive, outstanding customer service all the way around. They've got a customer for life now. Special thanks to Matt and Nate for all their help and getting my plumbing right!!

Andy R.

5/29/2019

Contacted Schrader after my first pipe leak in my new home. They diagnosed the issue and wrote a fair bid for the work. Once I was ready to move forward they got me scheduled immediately and arrived on time and were done quick. Everything works great and I would definitely recommend them in the future.

Emma W.

11/11/2019 12:00:00 SA

I wrote this same review on Google, but wanted to add it here so everyone can see how great Schrader's is!

I am extremely happy with Schrader Plumbing! Matthew and Mondo were polite, informative, and did a great job! My kitchen sink was backed up and the pipe underneath was dripping. Matthew fixed the leak in no time, and came back with the electric snake to clear out several years worth of sludge that my handheld 50ft drain auger couldn't get farther than 16 inches in. I was notified via text and email at every step - confirmation of booking, when they were en route, and a summary of services and receipt after they finished up. What I appreciated the most was that Matthew made sure to talk through the problem, procedure, and all my options with me, and recommended trying the snake before resorting to the much more expensive hydro jet. Should I ever need a plumber again, I will absolutely be calling Schrader Plumbing and requesting Matthew.

Mark A.

06/04/2021 12:00:00 SA

First called a different company that did not touch the water heater and told me it was broke, then said they do not deal with Rheem warrantee and it would be 3,000.00 for a new WH. Long story short I got rid of that company and called Schrader Plumbing. I explained what I was going through and they advised they deal with Rheem warrantees a lot. Tech's showed up same day, were very knowledgeable. Called Rheem got the part delivered we needed free of charge.

Most important thing I can think of in business, this company has... Client facing tech's that are honest and care. They took things apart and kept investigating, narrowing down the possible causes of why it was not working. They fixed the nearly new water heater and saved me 2,800.00 from the other shady company.

This is a company you can TRUST and if I ever have plumbing issues again... they are my first call! Thank you so much guys!

Anatoly S.

7/17/2023

Had an electrical problem with the well. The company doesn't do anything with wells. When I called and asked they said they have a guy that is good with wells. He came by, stripped a few cables and added wire nuts. Maybe 10 mins of work and I'm being generous. $225 and it didn't fix the issue. They told me it's an electrical issue and to call an electrician. I have worked with this company a few times but this will be the last. They care way more about the mighty buck than actually providing good, honest service. I asked if the water refilled the pressure tank after being used and he lied and said it did. Once they left and we used some water, it didn't come back. Hired another company the next day that replaced the control box. So yes, it was electrical, but don't lie to the customer that your guy knows wells. Just say you can't help. Or at the very least collect a FAIR fee for driving out, offering an opinion and call it a day. Horrible service. Don't use.

Update: Manager called to refund $100 of the $225 fee charged.

E J.

7/24/2019

Great great company. From the time we made the appt until the great Brad, the actual plumber showed was a great experience .

Awesome communication, timely, and fixed our issue as quoted with no other nonsense. Will absolutely recommend this company to all of my friends and will confidently call them again with any future plumbing issues we may have.

Thank you Starr and Brad!

Stacey F.

3/21/2021

I've been using Schrader for several years now (I just realized I never wrote them a review)--and the reason I've been using them for several years is because I have never dealt with a plumber/plumbing company whose excellence and service are so consistent.

I first got in touch with them several years ago, to get a quote for an addition we wanted to build for my retired dad. John was so knowledgable and friendly; I just felt comfortable with him right away, and had a good feeling about him/his company. My good feeling was justified when, a few days later, I had an issue with another plumber I'd called for a quote going back on what he'd told me, and getting nasty with me when I questioned him. I was upset. I texted John to ask which info was correct.

Not only did John text me immediately, John actually took a break a few minutes later, in the middle of a tankless water heater class, to call me, reassure me, and confirm for me that I was correct. I couldn't believe he actually did that, for someone who was at that point not even his customer. But that is the level of service Schrader always provides. They genuinely care about their customers, and the work they do.

Of course I hired them for the job, which included renovations in my kitchen and guest bath as well as the addition. (Lest you think John was so helpful and caring to me because it was a big expensive job, it wasn't; the initial quote was just for the addition, and was under $5k; we added the rest of the work later/as we went along. $5k is a lot, yes, but as far as plumbing jobs go it's pretty small potatoes, especially for a company like Schrader, who do big commercial jobs and such.) John was always reachable--but I didn't really need to reach him, because Damien came out to do the work, and Damien is probably the best plumber in the DFW area (in addition to being just a great guy and fun to work with). The work he did on my dad's room and our home was and is excellent.

In fact, *all* of the Schrader plumbers I have dealt with have been great guys. This is an older home, and the plumbing basically hasn't been touched since it was built, so--lucky us--things started going wrong after we'd been here about a year (nothing that Schrader did for us failed, this is other stuff, like roots clogging the sewer pipe under the street--we had to get that replaced a few months ago). Every time we had an issue we called Schrader, and every time we had an excellent plumber arrive promptly to do great work and be a pleasure to deal with.

I'm hoping/planning to build an additional bathroom, re-do our master shower, and build an accessory building/guest cottage in our backyard in the next year or so (all mostly DIY), and I will definitely be calling Schrader and no one else. They may not be the cheapest plumbers out there, but this is definitely a case where you get what you pay for. If you're tired of dealing with plumbers who think good enough is good enough, who are rude, who are dismissive of your concerns, who don't care about you or your home, or who make you feel small or stupid, and you want to be sure that the job is done right the first time by good people who care, call Schrader. You will not regret it.

Susan C.

11/06/2015 12:00:00 SA

We needed our kitchen drain hydro-jetted because it was packed with decades of grease. After calling around, I landed on John who offered a really reasonable price (especially compared to the rooter-type people), didn't over-promise, and was a Master Plumber. He showed up on time, he went above and beyond in clearing out that line all the way to the street, he explained what he was doing as he did it, and the price was more than fair. I'm crossing my fingers about when we next need a plumber, but at least I'll know who to call.

Robert A.

03/09/2022 12:00:00 SA

I had low water pressure in my home since last August. Finally decided to do something about it. I called the right people! Sergey was my technician. He was prompt, knowledgeable, professional and clean. He explained what he was doing during every procedure he completed. Ended up finding and changing a main line pressure adjustment valve. Thanks to Sergey, the day was quite pleasant. Thank you!

Kirsten C.

9/24/2022

Today I requested a quote for what I though might have been a leak under my foundation. They replied super fast and sent someone out within an hour, keep in mind it's a Saturday. They came out and took a look and checked my water meter and were able to confirm it was not a leak and nothing to worry about. They didn't charge me anything. I was super impressed by them all around. If I ever do have a real issue I will for sure be calling them. Everyone was great and pleasant to work with. Thank you guys!

E B.

2/15/2017

Gave me quote for some crazy repair. Option I was given was to replace all pipes for $8k. Had another plumber do it for $2k. That other plumber told me I didn't need to do all of the things this company told me I needed. Like replacing all the gas pipe to one unit of the duplex to pass inspection. All it needed was to replace a small pipe (angled pipe not sure of the name) by the gas wall heater, and it passed inspection.

2 stars because workers seemed friendly.

Kimberly L.

4/26/2018

My in-laws had a kitchen sink stoppage, so I looked on yelp for good reviews. I came across Schrader Plumbing, and they had great reviews. I'm SO GLAD I chose them. From Starr at their reception, to Matt Workman, the experience was top notch.
Later that day, my sink stopped up. I called again, and Matt was at my house in a matter of minutes. Two GREAT experiences, same day. Thank you for outstanding service! Matt was very friendly, and very professional! Good job guys!

Russell P.

2/21/2022

Michael was very friendly, and seemed to be knowledgeable. I had them come out because one of my showers would not get hot. Turned out to be a diverter valve, which Michael said he could rebuild and cost would be just under $400. I had him proceed with the repair, he said he had the parts on his truck, but turned out he didn't, so he had to go get them. Once he returned, he got to work. About 15 mins later he came out and said that one of the screws in the valve broke while trying to remove it, so he was unable to access the part he needed to get to. It was an old shower valve so I went along with it. The only option now was to replace the entire valve assembly and he would have to go into the wall to complete (all drywall, no tile as he could access from behind). New quote was now nearly $1100. At this point I'm stuck because I need a working shower. Michael goes to the store again to get the new shower faucet/valve, which I checked and is a $59 piece (Home Depot, same part). He was here actually working for about 2 hours and parts were, let's just say $100, so I was apparently charged about $500 per hour in labor. I am not actually sure though, because I can't seem to get an itemized invoice. Just one that says replace shower valve and the cost. Not to mention, I decided to continue to use my existing shower head, and was not left the new one that I paid for. I called the office and spoke to the lady that answers the phone and was told she'll see if she can get Michael to provide the requested items. No response since. He also did zero clean up, there was drywall all over my bathroom and bedroom, and a complete mess left in the bathtub. I have used this company before and was happy with the service, but never again. The only companies that don't give an itemized invoice are ones ripping you off. Very disappointed!! Buyer beware!!!

Brianna M.

3/13/2018

Wow! What great customer service! Loved that they send you a picture of who is coming over. Makes you feel safe.

They got to us so fast and the response time was such a relief.

Matt got right to the problem, had a solution, and was efficient with his time. Gave us good advice and pricing!

Definitely will be using Schrader Plumbing in the future! Thank you!!

Ellis B.

10/30/2017

Called about a shower drain odor. Two guys came out, looked at drain and gave me a quote to clean it. However, they showed me how to do it myself instead. They didn't even charge me for coming out. Enough said.

Angie T.

12/27/2018

No one wants to make a plumbing call right at the holidays, but this company and tech were definitely worth the call. James Tuck came out and was extremely thorough, professional and polite. Our double sinks were clogged so bad they weren't draining at all. My husband is pretty handy and snaked the line but couldn't get it. Grateful James fixed it, and it's draining like it did when we first built our home. He took the time to explain everything to us, and we won't hesitate to call and even request him to come out if we have any further plumbing needs. You've got a great company and great employees!! And Thank you Hope, great service from you as well, setting up appointment was painless:)

Jim H.

11/09/2020 12:00:00 SA

Russell did an incredible job at taking care of us. Even with some delays in obtaining the part, he stayed connected with us and communicated exactly what was going on. He took it upon himself to go above and beyond in getting us squared away. His partner Joe did a phenomenal job as well. These guys are our plumbers moving forward, no need to call anyone else.

Quynh H.

4/17/2018

We are very please with the service provided by Schrader Plumbing. The head tech, Jeff, and his teammates that came out to fix our issue was very professional, honest, experienced, and skilful. Jeff was able to detect where the leak was in a short period of time and got it fixed in a few hours. I would definitely recommend SP to others going forward. I trust their expertise.

Mandepudi V.

12/05/2017 12:00:00 SA

Since I couldn't add more reviews editing the old one. John's team installed PRV, from my experience thier honest service is best with reasonable prices in nearby cities. I Highly recommend thier service.

Thanks john and team.

Old post:

I haven't used the service due to sprinkler system but John team had drove up to the property to have a look at the issue. Quick response and friendly.

Stacy P.

3/13/2019

Brad came out today and was awesome. He was very friendly and knowledgeable. He was able to quickly access our issue and had it fixed within minutes. He is definitely someone you can trust and we would love to have him back again for future plumbing repairs.

Janelle R.

4/23/2018

I just had probably one of the best experiences with James Tuck from Schrader Plumbing. With a baby due any day and my husband away in the Navy, I instantly felt anxiety when the washer drain and kitchen sink simultaneously started back flowing. After having a plumber from another company come fix the issue 6 months ago, the problem happened again. Not only was James able to come out the same day, but he took the time to listen to the problem and my attempts to fix the issue in detail. He then laid out a plan and explained the logic with a quote. The cost didn't seem outrageous, as I was expecting to pay a pretty penny to diagnose and ultimately resolve the issue. I am so grateful I can sleep in peace tonight. If you do use Schrader Plumbing, I highly recommend requesting James Tuck to get the job done. Based on my experience today, I believe he is an honest man and has a vast knowledge when it comes to plumbing. Thank you Schrader Plumbing!

Robin B.

5/18/2021

Took care of our issue promptly, the first time. I will call them for future needs! Professional, friendly & knowledgeable.

Len B.

9/18/2021

I had some faucets and misc plumbing work to do. Jeff Burks did a great job for us today. Very personable and communicated very well. This is very refreshing. I highly recommend them.

Ryan F.

7/16/2020

We had them scheduled to come on Saturday. We confirmed on Friday. Then they send a text at 7:30am Saturday to confirm again. After we already confirmed on Friday. We were sleeping and didn't see the text. They sent another text at 7:35 saying if we don't confirm they will have to reschedule us. I don't know why they needed an extra confirmation, especially through text on a Saturday morning before 8am, and then cancel. So ridiculous. Not professional at.

When you confirm the day before, and then also have to confirm the day of, that's a bit much. Especially when you call before 8am on Saturday. People don't always answer or let alone see text messages that early on a weekend. We had family in town and this was a big problem not having use of the guest toilet. Bad policy you have.

Ron R.

3/21/2018

New in town and needed HVAC leak fixed and new garbage disposal. Roberto was great from the moment he showed up until job was done. Will definitely use for all future plumbing needs.

Matt B.

09/06/2016 12:00:00 SA

Great work by the team at Schrader. Called on Labor Day and they picked up much to my surprise. Came out promptly the next day, assessed the situation and installed a new gas water heater within 4 hours. They even talked me out of a tankless which would have been more money. I'd definitely use them again.

Damon R.

5/15/2019

S.W. A.T. sent out Ruben. He was easy to talk to about our issues and he went to work right away. He found the elusive leak under our kitchen sink. He dressed in a uniform and was courteous. I would highly recommend them. No BS and fair prices. Thanks Ruben and
S. W. A. T.!

DR in Dallas, call them and know you will receive quality work from a knowledgeable plumber. Cheap plumbers are just that...they can give a false quote at first and find another issue to raise the price. Straight business!

Pacmon W.

8/14/2020

I have not received service from this establishment, but when I put in for a service quote, they responded within a few minutes!

Unfortunately, they do not service annual Backflow testing, but I can already tell that they do stay very attentive to the customer's needs and through Yelp quote request.

In this day and age, a prompt response is quite important and does set them apart from competitions.

Carrie P.

2/25/2016

These guys really care about providing quality repair services to their customers; their dedication shows in the long hours put in to wrap up a job despite the unexpected challenges encountered in their work. Instead of taking shortcuts or side-stepping considerations that could be viewed as secondary, Schrader Plumbing takes a very holistic approach to addressing the root cause of the problem, and thoroughly informs clients of all options and associated results. They even worked with me on the payment for their services. If you don't already have a trusted plumbing provider in the DFW metroplex, I urge you to give them a try.

Donna S.

4/22/2018

This business behaves like Professionals! They were on time and polite. I am pleased with the work as well. I'd give them 5 stars, but I have more work for them to do first!

Rick N.

7/21/2016

Fast service and very fair price. Walked me through the issues in detail, showed me the problems with the inspection camera, and gave me a written quote for the bigger fix. Will be calling back again!

Leah C.

3/13/2018

At 7:53, I received a call to schedule my services for today. When I spoke to the owner last night at 8:30, he said someone would call this morning and I would be leak-free this evening. He forgot to mention I'd be left feeling amazed by their customer service!

During my scheduling call, I was told someone would arrive within the hour. Less than 15 minutes later, Matt was at my door. Including a trip to Home Depot, Matt was finished less than an hour later. When he was finished, we talked a little more, then he went back to make sure I was still leak-free before asking me to sign paperwork and give payment.

As a new homeowner, they made this process easy and quick! I would absolutely recommend them!

As an added bonus, I received a picture and short bio of Matt before he arrived. Since it was just my daughter and I at home this morning, that made me feel so at ease since I knew who to expect and what he'd look like.
Also, Matt told me his plan, told me why he thought that would be best and then had another option to suggest in the event I didn't like that.

Fabulous customer service. So far, fabulous work. If this changes (which I highly doubt!), I'll update my review.

Jennifer P.

3/28/2017

My water heater decided to give up on me and I was in desperate need for repair. I contacted another plumbing company but was very frustrated from horrible customer service. I contacted Schrader Plumbing and was immediately thankful for reaching John Schrader, owner He was so friendly, easy to talk to, and understood my frustration. He made every effort to come as soon as he could, even though he had several other service calls to make. He was very thorough and took the time to make sure the job was done right; he went above and beyond. I will definitely use John as my go to plumber and recommend him to all of my friends. Thanks John!!

Greg W.

2/24/2019

They did a major repair under the house. Don Farley coordinated the process. Very communicative about scheduling and what was being done. The estimate was spot on. 4 days from start to finish and you can barely tell they were under the house. Don was awesome from start to finish. I got a full spread of pics to show the damage and repairs.

Thank you.
Greg

Ben I.

4/19/2019

Brad came out to fix one of the issues that we've been consistently having with our plumbing. After speaking with him and giving him a good understanding of what has been happening and he went out of his at to figure out the actual issues and then fix the issue. He was extremely knowledgeable and very nice and tolerant of my many questions. This was by far our best experience with a Plumber ever and we've had many.

Melanie B.

4/29/2016

Amazing level of service for a leak that needed immediate attention. Highly recommend!!!

Russell M.

12/28/2022

I can't say enough about how great Gustavo and Shawn, from Schrader Plumbing, were for my family over the Christmas holiday. When the heavy freeze hit on 12/22, the plumbing running into our tankless hot water heater froze. With 10 family members arriving that night to spend the Christmas weekend at our house, not having hot water would have been a disaster. Gustavo and Shawn came out the next day (12/23) to assess the situation and confirmed that not only was the piping frozen, but also discovered a deficiency in the previous installation (not performed by Schrader) that would result in this happening every time we experienced any more than a light freeze. With temperatures still well below freezing, Gustavo planned out a better installation, procured all of the supplies necessary to get it installed and stayed way past business hours on the night of 12/23 to make sure that we had hot water available for the Christmas weekend. If you need plumbing help, don't hesitate to call Schrader. They'll go the extra mile to get you taken care of.

Roy K.

9/26/2020

The plumber was good, the construction crew did well until they started cleaning up.
The pictures are concrete thrown into my yard for my lawnmower to run over, thanks.....

Richard P.

10/08/2019 12:00:00 SA

Awesome service not only did they come out and u log my line they located the issue to the spot in my yard.