Roy is so kind and generous with his time. I asked him what he charged for a diagnostic of our leaky outdoor spigot, and he said it would be free and came the next morning. Then he told me it was very simple to replace it and suggested that we try ourselves! (He would have been happy to do the job if we wanted him to). He clearly described all the steps involved and encouraged me to call him if I had trouble! When I did run into a hiccup in the process and sent him a text to ask a brand question, he called me an hour later! He even offered to call again.
He was unbelievably generous with his time and expertise. I'm afraid I can't comment on the quality of his work, but he was extremely responsive, knowledgable, and I have to say I'm inclined to trust any repairman who turns down work and tells you that it's easy to fix yourself!
