RC Pros

I have used this company two times this year. Their standard Mo is to come out and diagnose the issue. Once you have agreed and they have started the repair, they discover additional issues and you then have to agree to pay double, or triple the original quote. On the second repair, the plumber came out and quoted the repair. He told me that they would have to demo part of the wall and floor, but not to worry we will clean that up and fix it. Well after the repairs )which took weeks, not days as quoted, the plumber disappeared. I called Irene, the office manager numerous times. Irene continually lied, stating we do not do repairs to the walls damaged, that is your responsibility. She refused to stand behind the words and promises of their employee, after I have spent more than $20000 with them in the last year (all a rip-off, in my opinion). The owner, Dan Jordan, refuses to return my calls even though we had numerous conversations when the initial repair was being made. Highly unprofessional and bordering on the edge of a criminal organization. VERY DISHONEST and WILL NOT FOLLOW THROUGH!! RUN FROM THIS COMPANY!

THIS COMPANY IS HORRIBLE FOR BIG JOBS
My plumbing system is worse than what they have started and they have been out at my house about 5 times now and nothing is complete. I am LOOKING TO GO TO COURT on them it is so bad of a job. I have had other plumbers come out and look and they didn't understand what was going on or the work that has been done

I have been out of water for 2 months now and keep on getting delayed and pushed back. Plumbers only work for about 2hrs on average (for a plumbing job i was told would take 2 days) when they come and when the plumbers get on site, all of them have said they didn't realize the extent of the job they had to do and didn't have all the equipment on hand. I showed one of the plumbers the invoice wrote up for me, even he didn't understand it and was questioning it. I was told that the $8,000 i paid would fix the whole plumbing system but that was a lie. I still have leaks and things not working.

And i just followed up and from the sounds of it they think they are done with my house. It is in worse condition than before they started working on it.

DO NOT RECOMMEND! Here is a synopsis of my experience, and I am trying to be has honest as possible. I had a toilet that was backing up in my parent's home so I called RC Pros to snake the main sewer line (this is a town-home with a straight and relatively short 40' sewer). Their initial communication and pricing was good, and the plumber, Dan Jordan, arrived promptly to assess my problem. Upon arrival he began snaking the main sewer line which he quoted at $129. I use quotes here because the snake he was using, I would come to find out, was simply a small snake run by a cordless drill (not the large cable snake required for a 4 main sewer line). I didn't realize this till I thought about it later, but after this he didn't even go in the house to test the sewer, but came to tell me he would have to run a camera (another $129 extra) to see what the issues was. I should have stopped here, but I gave him the green light. He was able to run the camera down the sewer line without a problem, and after about 3 minutes, despite not being able to show me an actual blockage, tree roots, etc. he said this sewer would need to by hydro-jetted for another $1,150 in order for him to assess what needed to be done and provide a quote to fix. It was here that he told me if I did the hydro-jetting right now he would remove the charge of the camera ($129), but if he had to come back and do it, he couldn't offer the discount (so I am now at $1,279 to only get an estimate). He had been there a total of 20 minutes, and I frankly was getting a strong used car salesman vibe. Every time I asked a question he told me he thought the bottom of the sewer line is most likely troughed (bottom rotted out), and that I would have sewage back up into my house. At this point, I knew it was worth the ~$200 to get a second opinion, so Dan left with $258 (including tax) never having fixed my problem. I could go on about the bad taste he left in my mouth, but what proved my instincts correct was I had another plumber come out and for $400 he snaked the line with the right size snake fixing the problem in 30 min, and ran a camera to show me how it was cleared. I told him about my prior experience and he said there was nothing wrong with my sewer it just need to be cleared.

I later called RC Pros and calmly and nicely expressed my dissatisfaction to see if they could do something, but they, in short, told me too bad you signed off on the work.

If you have an emergency and you don't care about throwing money at an issue RC Pros was prompt and might have the skills or equipment to fix the problem, but they are NOT the friendly neighborhood plumber you would like to hire. My parents were there for this entire interaction, and despite being concerned about not being able to flush their toilet, agreed that I should find someone else.

Scheduling and arriving great.
Was using Valpak coupon for $69 drain clean out.
Tech came out. Before trying to do ANYTHING, he was selling an $1,100 hydro clean out.
 what?
Total bait & switch
Threw Tech out asap.
I called the office to complain, poor lady answering the phone couldn't even speak. Asked to have manager/owner to call me.
He did, very quickly.
(Me, not happy with the tech not even trying to do anything before up selling.... so my voice was raised with my frustration)
Owner/manager said he apologized for the tech not explaining the process well enough. I said he didn't even know if snaking it would work before he jumped to the $1,100.
I told owner/ manager that it was a bait and switch, tech didn't even try to clear first. He (owner/ manager)  responded, well your not even my customer so I don't care and hung up on me.

This was the worst plumbing experience ever. All I needed was a simple shut off valve replaced and the tech tried to up sale me for $2400 in additional work that was unnecessary. They charged me a $149 trip charge after I refused the work. I tried to get the matter resolved by phone and email but to date have not received a response. I would not recommend this company for any work. They are just a rip off. I would give them a negative if that was an option.

I used RC Pros's services during the winter storm earlier this year. First off, this review is mostly directed towards the management of RC Plumbing, not the plumbers and technicians who came and did the work.

The workers were professional and courteous. The work they did was decent, but they were obviously stressed for time and overworked. They did not completely patch one of the pipe leaks during their first attempt, but did come back quickly the next day to finish the job. I just hoped they could wear the plastic booties more often, because a few of them tracked mud all over the house.

Now regarding the management, they were very unprofessional, dishonest, and uncommunicative. The biggest issues we had with them were with (1) what services they could provide, (2) billing, and (3) communications/scheduling.

1. I had two pipes that burst because of the winter storm: a regular pipe and a fire sprinkler pipe. I found out that not all plumbers are licensed to repair fire sprinkler pipes and we would need to hire somebody who could do that. When I called and asked RC Pros if they were licensed, they assured us that they were licensed to do these repairs and they even provided email confirmation from their management regarding their licenses. However, I still had to wait before they were ready to start on the fire sprinkler repair - over the next couple months, the receptionists over the phone justified the long wait with different reasons, alternating between that they had the license, but needed a Texas state fire marshal to authorize the repair, and that they were still trying to be licensed for the fire sprinkler repair.  
In the end, after waiting for months, we were told that they did not have the license and could only offer a refund. By then other licensed local plumbers had extensive waiting lists on fire sprinkler repair, ranging from 3 to 10 months.  

2. Billing seemed business as usual until my husband had to submit the invoices/receipts to my insurance agents for claims. The management initially refused to send the itemized receipts, claiming that they can simply forward it to the insurance agents directly. This was all sorts of shady, and they only relented when my husband pulled out an earlier copy of itemized invoice that they had emailed us. It was only then that we found out they've double billed us for the initial estimate on the fire sprinkler repair - over $1k charged twice, which they offered to take off one entry as refund. Had we not insisted to at least view an itemized receipt, we'd be charged an extra $1,150, which was horrendously overpriced, because the subsequent licensed plumber was able to do the repair for $260.

3. The management was responsive initially - when I or my husband called, they called back within a day or two, and scheduled workers who arrived on time.  But once they completed repairs to the regular pipe leak and had no progress on the license for the fire sprinkler repair, it took multiple calls in a week with emails to get an update.  
At one point we started getting residual leaks from the broken fire sprinkler head - water dripped throughout the night sporadically, when we called to scheduled for them to send someone to take a look, the management first refused, and then upon scheduling for someone to check the residual leak, the person never showed up.  We called the next week and was assured that it was just a scheduling error, and the person will make another attempt to visit.  It was another no show.  
The sad part was that when I called their office, the receptionist was so surprised that she asked, over the phone, that if we were -sure- it was their company who missed two appointments in a row.  And since my husband was calling them initially, they've stopped responding to his cell number - he'd call, got into voice mail, then I'd call, and it was picked up right away. This was a regular occurrence for the last month and half before them giving up and offered a refund.

So to sum it up - honest, hard working plumbers and workers who did their best with the time and resources they had, but the management was rife with errors and obvious miscommunication, if not outright intentional neglect.

Amazing staff.Very professional and take pride in what they do! If you need plumbing work these are the guys to call!

So I went online on a weekend looking to find help for my home since we were having company on a Sunday night - my wife obviously needed her kitchen to entertain

After talking to a neighbor who recommended these Bozos we booked a 2-5 window - at 4:50 we sent a text asking what was going on

They said we won't be able to come today

What a disaster - if I hadn't reached out we probably would have had family very frustrated - now we will make new plans -

Be HONEST  AND UPFRONT

We had a bathroom sink that was clogged and needed some plumbing immediately.  It was really easy and straightforward to set up an appointment with Carlie via Yelp messages and phone.

Our technician, Nick, arrived later than expected but was super friendly and apologetic. He worked on our sink for a bit and found a lot of buildup. He managed to clear it temporarily and graciously let us use the $69 special, but then recommended hydrojet to clean out all the debris from our plumbing system. He patiently explained how it worked and gave us a quote, which was competitive with other local plumbing companies.

We decided to proceed with the hydrojet and scheduled another appointment to get that done. Nick was super accommodating and willing to come pretty late at night since neither my husband nor I could be home during the day. He got the job done within an hour and made it seem so easy! I also want to note that Nick took extra care to put on booties and protect our flooring while he was working in the house--something that I really appreciated. Would recommend!

Mario was very patient, respectful and explained in detail what the issue was. Him and his crew showed up on time and did an amazing job, i Highly recommend! Thanks again!

Incredibly fast and professional service.  Audi was very knowledgeable and easily fixed my problems.  10/10 would recommend!

Plumber Dan Jordan is a scam artist and a fraud.  July 23, 2020, he came out for a routine drain cleaning and said I needed to replace the broken sewer pipe underneath my house at a cost of $18,000. He immediately started spraying white paint all over my ivy and pavers.  When I called him to complain about the damage to my landscaping, he got really snarky and condescending, so I hung up.  

All I really needed was a competent and honest plumber to clean the kitchen drain. Drain is clear and plumbing is fine!

I see that he tried the same SCAM on Shantel M. June 19, 2020.  I wish I had read her review before calling the crooks at RC Pros.

Stay away from RC Pros Plumbing. Very poor services and cheating. They charged me $600 just for a low leak from bathroom sink drain and they had to come twice to fix, but the leak was not completely fixed. Stay away from this company PLEASE.

Update - I never told him to lie to our home warranty company. We knew that our home warranty company doesn't cover root issue. I also expressed my concern to him at the very beginning that we were afraid it would be root. On the other hand, he was really rude to the home warranty company on the call, he told us that our home warranty company was bad. We were trying to explain to him what the first technician told us and we wanted to hear his opinion. He cut the conversation when we were talking and accused us lying. He didn't show us where the root at while he was doing the camera inspection, it seems like he didn't have the interest to explain anything to us.

I've been asking for the recording of our inspection for few times, the company promised that they will send me the recording. It's been two months, they stopped replying my email after I told them I was not going to remove the negative review.  I now even wonder if there was really a root or it was a scam. otherwise why we are not getting our recording when they promised us multiple times that we would get it. We will hire other company to do the camera again and I'll keep this review updated.

The owner of this business refused to give his name when a problem arose with installation of toilet and his installer didn't even ask us to check to see if it was good. He just left. Overcharged tremendously for product and installation. No wonder this business has an F rating with the Better Business Bureau. We'll be filing a complaint with the state plumbing board. We found his name on the BBB website.

Background to the job done:
Symptoms: My sink was backing up
Diagnosis: Blocked drain - almost $1,100 to clear front and back (my decision to have both done).
Camera inspection after clearing: Free. Showed a rusted, broken drainpipe to the sewer - an $11,000 fix. Drat. They hooked me up with GreenSky loans - fine, so far so good.

The repair took weeks to do once begun - annoying but understandable due to Covid, minimal staff, etc. The repairs were done great (as far as I can tell) and the guys were friendly, competent, etc.

The problem for me is that, instead of them submitting the bill at the end of the job to GreenSky loans, they submitted it in advance. Right out of the gate I was unknowingly overdue by over $200 with a penalty of $39 added on. Phoned RC Pros to get the whole date mess sorted out, was assured it would be - and of course it wasn't. GreenSky loans wanted their money and by then the 2nd month was about due, so I took an unexpected double-hit this month. Thanks for nothing.

Overall, Rooter Connectionz did a great job on the ground - but those great (and I really do mean awesome) guys were let down by their admin-staff. I'll never use them again or recommend them as I feel screwed-over by their admin-staff submitting the bill early.

Can I give zero stars?
The $69 quote for wasn't for the bathroom toilet after all.  You know- the i wrote the details about in my request for a quote.  He got here, flushed the toilet, then started adding things up for his ACTUAL quote.  Then quoted $249 for that BATHROOM and $149+- for the kitchen clean out.  
.
I'd gladly have paid the $69 for each drain, but dishonesty won't get my business.   He tried to tell me I needed a physical coupon, yet your website, when I clicked on the coupon took me to the page where I scheduled your visit.  No physical or online coupon. I assumed it was built in, since you told me it was $Plus he was an hour late and so I was stuck waiting since noon.  He showed up at 4:00.  I understand other jobs may run over, but combined with the rest...You lost our current business plus future business we need done.

Update: Turned out it was just a bad clog.  You'd have cost me nearly $500 and done unnecessary  work. Shame on you for not trying the minimum and going straight to the most expensive option.  The first thing the auger company I went with did was auger the toilet and vigorously use a larger plunger than we had.   Took 5 minutes.

My experience with plumbers have not been so great in the past so I was very skeptical about it this time around. I checked w 2 other companies and I really liked Rooter connectionz solution and went with trenchless piping. Both other companies offered a full replacement at almost double the cost. Very impressed with rooter connectionz and I would highly recommend them.

Called to have someone go out to a rental property to unclog a clogged toilet.  Agreed to $129 service fee.

Awesome speedy service as Austin showed up within one hour.   I should have known something was wrong as all other plumbers said could not come until next day as it was 4 pm on Sunday when I called RC.   They never mentioned surcharge and since service fee was $129 I assumed I was paying for a Sunday night service call.

Austin looked at toiled used my plunger and stirred up the water a bit then told me:
$1027 total including service call to fix the clog:
I asked for explanation:
He said it's normally $350ish but since he has to remove fecal matter (it had already almost all gone down by now and was continuing to slowly drain), carry his snake up the 15 steps inside my 900 sq. ft condo, remove the toilet and snake pipe.
I've used many plumbers in the past and had many upstairs toilets snaked and never paid more than $400 total for the worst circumstances.  This was not that bad.    
I was going to reluctantly move forward since my tenat needed to have this fixed and Austin was there.
He then told me I needed to sign a docusign agreement and pay ahead of time for him to start working.   Did not like paying in full in advance of any work being done but agreed to.    Until the docusign showed up from the RC Pros office on my email.     It read:    1.   Carry toilet upstairs (guess they meant carry snake but anyway for $1000 kind of unprofessional)   2.   Customer is aware pipe is damaged or corroded and the machine could cause further damage.  I asked them to remove that sentence since there was not any pipe damage.  Austin agreed there was no pipe damage but could be once he removed the toilet and saw the pipe.   I asked why do I have to sign something saying there is ALREADY pipe damage when the toilet hasn't even been removed and he agrees there is no pipe damage either one of us is aware of .   He said it's just their procedure and I must sign it as it is for him to do work.

I refused to sign.  He left.   Toilet is flushing great today without his service and $1000+ invoice.

Keep looking you'll find another plumber.   After ready reviews I am glad I passed on this one!

RC Pros is a very unreliable company.
Less then 6 months ago they repaired a water pipe leak for me at a cost of over $7,000 dollars.

The leak came back in less then 6 months. Their work was supposed to be warranted.  I called them for them to come look at it.  An appointment was set and I never heard from them again.  Technician never showed up, I never received a call a reschedule a text or email telling me why.  This was over a week ago and still have not heard from them.  No response to my phone calls or anything.

I have since had the leak repaired.  The repair that they did for over $7,000 I had fixed the 2nd time for $450.  This company is a ripoff and very unreliable.

We were quoted roughly $16000 for a reroute of our plumbing after they told us our pipes were cracked as seen on their camera. This number was absolutely earth shattering. We decided to get another opinion, and this new plumber said they had no idea how a crack could even be identified on a camera. He suggested a jetting of the pipes, and sure enough, the 42 years of gunk was the issue. We ended up paying a whopping $350 and now have good as new pipes. I am horrified to think we almost completely depleted our savings account to be completely scammed by RC Pros.

Had a bathroom leak going on, probably something easy to fix but I'm pretty stupid when it comes to this nonsense so I did the obvious thing to find someone who could help out, I googled it.... RC Pros came up and I figured why not? I can't remember who I talked to on the phone initially, but I met Mario a short while later. Nice guy, did the work as discussed and had no issues considering the short notice. I'd have no hesitation using them again if it happens. Thanks.

I called RC Pros plumbing on a Sunday afternoon and was very pleased at their promised response. I knew it would be expensive, being after hours and a weekend, and I agreed to their $249 fee. However, when Jason called me from the property, my experience went downhill quickly. He was condescending, told me I didn't know what I was talking about (even after I told him I owned and managed 33 properties), told me the tenants had been having problems since they moved in (though this was the first I'd heard about it in two years), and told me there were no clean-outs for the property, even though I had paid to have them put in a couple of years ago. He quoted me a price of over $1400 to hydro jet the line via the roof. I asked him repeatedly to just clear the line as I was not prepared to pay that much on a Sunday night emergency call. Plus, enough of what he said didn't ring true, that I doubted his evaluation. He finally agreed to just snake the line, but told me it would cost me $250, even though their website at the time advertised the $89 drain clean. I told him forget it. The next day I called another contractor who cleared the line in just 10 minutes using a plumbing snake through the clean out under the kitchen window. When I called the company and asked the manager to return my call, the receptionist told me it wouldn't do me any good to ask for a refund because that is what they charge. And the manager never called me back. I will not ever call them again. I wish I had read the other reviews first!

This company is AWESOME!!!! Dan and Nick came out to my property right away. They were extremely professional and knowledgeable. Two other companies came out before them and were unable to locate my leak. They were going to charge me a ton of money to keep trying to locate the leak and repair it. Dan was able to detect the leak right away. They also made the repairs super fast. If it wasn't for this company, I would not have been able to close on my house on time. I am very thankful for them and highly recommend them. They are my new go to plumbing company. You will not be disappointed!

Worst company ever to work with. Extreme price gouging during the Texas winter storm and you will feel they are taking advantage of you. They mentioned they will be coming in the next 48 hours to look into a pipe damage. Then suddenly show up 3-4 hours later and charge me 349 dollars only for the trip. Extreme pressure to give your credit card before they set a foot in the house. The person who came to check out for the leaks didnt do anything worthwhile as the water was already stopped last night and tried to sell everything apart from fixing the main problem. In either case charging 349 dollar during a winter storm when it was not even an emergency shows that they were only into Fraud. I would not recommend at all.

Recently had a plumbing issue at we one of my rentals. They determined after running a camera down the waste  line that the leak was in the main water line to the house. They then quoted me $5700 to rip out and repair both the main line AND the waste line ((which they just determined was fine).

Anyway, I used a competitor and it ended up costing substantially less when they hand dug down and replaced the water pressure reducer that was leaking.

Further, I have still not received a invoice for the work they did conduct.

I would not recommend this company for plumbing work.

RC PROS PLUMBING FRAUD.. Please Beware. I received an advertisement in the mail regarding unclogging drains for $69 from RC pros Plumbing. A local and stated reputable company in Irving,Texas. When the gentlemen arrived to my home and tried to unclog the drain he stated he was unable to do so and in order to unclog extensive work would be needed. Something along the lines of going in walls etc. He than advised me to have him place a camera in the plumbing, due to the fact that I may have a bigger issue on my hands. He did not charge me the $69 for the attempt to unclog the drain but up charged me $129 to identify issues with the camera. My diagnoses was that I needed about $12-18k of plumbing work done to the home!!! As a new homeowner that was not in my budget but I thanked him for his time and paid the $129 for his work. Two months later I just couldn't take the clogged shower and tried my luck with another plumber.

Thank you to my great neighbors on Next door I found a reliable plumber and came by today. He not only unclogged by bathroom drain successfully but a sink drain that needed some help as well. All this done for under $200. He than took a look at the plumbing as an act of kindness. Stated my plumbing was in good condition in fact there were some new PVC pipes added to the home recently when purchased.

It is unfortunate that there are contractors out to get homeowners. Please be aware of this company and their false advertisements.

Josh B. was great!  He explained all my options to me and helped me make the best decision at a good price. Thank you!

Only because you can't give zero stars!  I wish I'd read the reviews before calling this company in response to their coupon in the AdPack.  Thought I was getting a drain cleaning for $69 and a free camera check of the line.  No, to pull a toilet and do a camera check - since this wasn't the MAIN line - cost $447.00.  They also missed their first two appointment and were late for the 3rd - which I only kept because my wife had already paid them for work they hadn't yet done.  Run away from this company as fast as you can.

Guess i should have read the reviews before calling this company. So many issues! Save yourself time & money. Call a reputable company.

STAY AWAY from this company!! Will add more ridiculous price after working. You will NOT have proper communication and will be treated like a roach after they know they will be paid.
I asked two different plumbing company to take a look to make sure this is not a scam and found out we were being charged with other things that is working just fine.
BAD customer service
BAD communication
SHITTY work
This place should not keep running their business. I will not stop telling others about this. Find someone you can trust!! Please!!!

I can't find my original complaint. The company is terrible. About six weeks ago, Daniel Jordan called me and complained about a previous complaint which I told the absolute truth. After a while, I indicated that my driveway was cracking badly, and his warranty should cover it. He said he would have his office call me on Monday. Well, Monday came, and there was no call I suspected would happen. He doesn't honor his warranty. Not only me, but I have read others with the same complaint here and at the BBB.

I used their $49 drain clearing coupon, and $1,030 later with drain not cleared, I was not happy.  Called and emailed to talk to owner about some relief on the bill.  They never bothered to reply.  Feel really ripped off and realize the coupon was a bait and switch scenario, and Pro's is certainly a misnomer.

The guest bathroom toilet fill valve stopped working and we tried to fix ourselves but Oops we broke off part of the pipe I have a lot of people in the house so it's not great to only have one working toilet (that happens to be in my room) so needless to say I don't want people using that one

This happened late yesterday (around 3:30) and despite it being late in the day Dan came out and reviewed the situation and in order to fix the pipe and the valve it would require taking the toilet out and than reattaching so instead I bought a new throne for almost the same price

He came out the next day and was very professional in spite of my barking dog and a bit of a mess

The old throne was old and actually a weird yellow color so I'm happy to have a brand new white one that flushes great!!!

Thanks for the help

PREDATORY SERVICING!

If you have a water heater, it must be up to code to be repaired.

Mind you my water heater wasn't even broken! I just need the hose attachment that supplied water to the water heater replaced because it had a leak. This hose is not even permanently attached to the water heater it just screws in.

The first question this company should ask you before even coming to inspect a problem is if your water heater is up to code. My house is 2001 build and the water heater may be original to the house. It still works.

I'm sure building code update every few years. So if your house is 5 yrs or older. It's probably not up to code and they only offer the service of replacing the whole unit!

Why would you replace a whole water heater whenever the water supply hose has a small leak and can just be replaced???

The repairman said I needed a new water heater for 1500! I just paid the $89 service fee and said bye!

Thanks for wasting my time and money!

I just replaced the hose myself within 30 mins after my family event that I was attending