Mr. Rooter Plumbing of Frisco

They get a star for clearing the drain and honoring their price.  But, $500 to clear the kitchen sink drain (from the kitchen sink, not like climbing the roof) and install a garbage disposal that I had already purchased from Lowe's?  (I thought I was helping by purchasing the disposal?!)  That's definitely expensive if you aren't familiar.  Then the bad list begins... Put their dirty tools on the counter.  Didn't have any floor protection so used our dog towels.  Still left drain gunk on the floor for us to clean up.  Didn't install the garbage disposal on the correct outlet so that it was switched (called them back to fix that.). Just grabbed our paper towels off the counter to clean the hands (and knowing where those hands have been, we threw the roll away.). $500 and this is the service we get?  Never again.

If you are wondering about the disparity of reviews (5-star to 1-star) I now definitely believe the lower-star reviews that specifically list their prices.  It's outrageous.  And, for the record, I contacted the company before posting these reviews.  The lady answering the phones was super nice, but the absolutely stand by their pricing.  IMHO, once they get on the site and know you have a problem that needs immediate attention, they consider you sold and quote whatever price they want.  Run, don't walk, to a company that will talk pricing over the phone before they roll a truck to your house.  These guys will not, and once they arrive, they have got you.

Sebastian made a call to my house on Sunday afternoon after we had issues with our AC line draining. He was very helpful, but our problem requires a second pair of hands so he called Nathan. Both guys were very nice and really worked hard to get the problem resolved.  I felt bad that it was such a stubborn fix but they never seemed bothered by it, not once. Even though it was so hot in our attic and the majority of time was spent up there. In the end they did clear the line from the small amount of build up inside of it. It turns out that it was an AC issue, not a plumbing issue, but that wasn't their fault and they did what they said they would do.  I would call them again for any plumbing needs.

We had an emergency and needed someone to come out that afternoon.  Mr. Rooter's dispatch set an appointment at 4:30 PM and Nathan showed at 4:30 PM.  He then solved our problem very quickly!  

I asked for his guidance on another possible issue.  He could have said this is what you need to do... and here is your bill, but he did not.  HE spent a few minutes and saved us a couple of hundred dollars.  

I thoroughly enjoyed his honesty and look forward to using him again soon.

Our kitchen sink backed up behind the wall so I ran Yelp to find some professional help after my DIY skills fell short.  After calling a few of the 5 star rated plumbers, who didn't have availability for a few days, I got to Mr. Rooter.  They scheduled an appointment for one hour later.  To be clear, the price was a bit higher than what some of the others quoted on the phone, but now was worth paying for.

Gavin arrived just after text message with his picture came to my phone.  He proceeded to try to snake out the clog from the inside.  After this didn't work, he went outside and tried clearing from two different clean outs on the side of the house.  He discovered that the second clean out went to the kitchen sink.  After about 90 minutes of grinding away from the various angles, the clog was cleared.  Gavin did clean up the area after completing the job.

Thanks to Mr. Rooter for getting to the root of the problem.

Nathan was very honest with me and did leg work to determine what I needed which was a thermopile for a State unit water heater. and he offered alternatives and options. I would call them again.

I had roots grow into my water line and needed to get it taken care of ASAP.  I had contacted one other company for a bid. Their prices were very high.  I then called Mr Rooter. The service I received from the minute I called to set up an appointment until the job was complete, the service couldn't have been better and the price was much more reasonable than the other company I called. 100% professional. 100% communication. Very straight forward.  I was told they would arrive between 5-6pm but much to my surprise, they were able to come even sooner.  Gavin did an amazing job and I'm confident about the major repair that was done.  I am looking forward to doing business with them again in the future. I highly recommend this company.

Mr. Router was very professional and definitely helped us during the recent ice storm.  
Thanks!

Nathan came to house to take a look at a leak I had. Didn't talk about price until the end and then told me they bill over 200 an hour but would only charge me 169. I reluctantly paid although I thought it would be a service call charge and then get a quote. At the end he wasn't sure exactly where the leak was coming from. After thinking about it I called to tell them I didn't think the pricing was reasonable. Nathan called me back and was very defensive. He then proceeded to tell me I'm not sweating 169 and I will just refund you, obviously you are sweating it. I didn't get the refund and instead got a call back from Pete, his father and they defended their position. They offered me 20 as a refund but I did not accept.  Their website clearly says you will know the price before hand and this was not the case. Really frustrating and I dont recommend this company.

Sadly - they didn't fix my plumbing problem. I paid $198 and they were here for only 19 minutes.  Nice people though. : /

Super helpful and very prompt! Sebastian was able to fix the issue right away and would definitely hire this company again.

We had an emergency and after calling 10 companies this was the first to come out. Family owned and operated. They were very professional, knowledgeable and saved the day. We will definitely use them again.

Nathan work was really satisfying and very polite.
Price was also good for the job done. Highly recommend him for any plumbing work for homes.

Let me start my five star review knowing I had a costly repair which is always hard to swallow. They walked me through it piece by piece and helped me understand along the way. I had a problem and they fixed it in a timely manner and the price was fair. Hopefully we won't need them again but if we need a plumber that's attentive and fair, we'll have these guys back for certain.

We experienced an issue where the water line coming from the city main into our home sprung a leak.  Called Mr Rooter of Frisco, received prompt and professional attention.  The problem was quickly identified, and remedied.  The task included some digging, replacement of pipe and parts, which included soldering/welding of pipes and new parts/connectors.

I HIGHLY recommend this family owned business for your plumbing needs.  Prompt, courteous, professional, timely service, at a reasonable price.  Additionally, the work area was left just as clean as they found it.  

The job was completed timely and with ONE call. It's nice to know and work with a business that value their trade and customers.

Website says they will come to my area, corporate confirmed they come to Denton county. And they don't. Weak. Talked to the guy, maybe my problem wasn't big enough to come out.

Nathan is fantastic! He does all kinds of household repairs/plumbing/installations flawlessly. I highly recommend him to be your go to repair man!

Make sure to get an estimate and quote before using this company. They will quote $59 to come out, then charge $219 for 5 minutes of work.  It is borderline customer abuse. Will never use this firm again.

Great company, professional, prompt, dependable, and fair priced, great job, thank you!

Quick response and an awesome job done. I have a family of 7 in my house and when the toilets don't flush and the sinks don't drain it becomes an emergency. They came out on a Sunday and it became evident the problem was more than a simple clogged line. They came back out first thing in the morning and got to work. After working most of the day digging up the main line, removing all the roots (and there was a lot) and repairing the line, we can once again flush the toilets and drain the sinks. They were professional, courteous and up-front with the costs and what all was going on. I couldn't ask for more and would highly recommend them.

Very prompt and professional service. Sebastian was very polite and knowledgeable. Provided service within an hour of calling.

they were on time...(sent email ahead of time to let me know they were on the way)...diagnosed the issue....resolved it....pricing was more than fair. cordial...professional...knowledgeable... would use them again in a heart beat.

ON TIME, quick & knowledgable! Was given a time window of 2-3 pm and he showed up around 2:20. Nathan came out to fix a toilet that has been getting clogged over and over. He finally got whatever was lodged cleared and we are so thankful. Wish we had done this sooner! While he was here I also complained about our terrible water pressure and he fixed that for us as well. If we have any issues in the future we will be calling them again!

Had an emergency plumbing issue and reached out to Mr. Rooter. They called me back immediately even on a Saturday night and scheduled service. They showed up on time and did a great job. Very knowledgeable. This is the second time we've used them and would use them again in a heartbeat. True family business and very professional. Sebastian, Heidi, and the whole team are excellent.

Local family owned business - we use them regularly with our personal and real estate business. Fair prices and very prompt service. All master plumbers and great at helping you think through your project