Tonya C.
04/08/2019 12:00:00 SA
The tech mission was a very kind and considerate man, if it was simply due to the technician only they would've been hired. He did seem a bit concerned about how to raise the chandelier, but the company we hired said it was super easy and designed to be shortened.
The problem is that when I called Mr. Sparky to schedule an appointment, I asked about starting prices and or ballpark prices and the lady on the phone said they don't have any preset prices, it's a case-by-case. I knew I was going to have to pay for the estimate, but because they had good reviews online, I decided to have them out for an estimate anyway, fully prepared to pay for their time. The first thing the technician said when he arrived is that they have straightforward prices and he shows me a complete pricing list. I told him that their scheduling team was completely unaware of this, and in fact told me that was not something Mr. Sparky offered. The problem is that had she shared that with me and provided me the 'straight forward' pricing, I would have been able to rule them out by looking at their straightforward pricing list as compared to the other 3 professional electrician companies that offered bids... and no one else charged me a service fee to come and offer an estimate.
The company I went with, was Mr. Electric, they were amazing! It was half the cost and when the technician looked at the job, said easy Peezy I got this. He was quick he was efficient, very professional, he knew exactly what he was doing and didn't seem confused by the job at all and was half the price as Mr. Sparky.