Mathews CCAC

I have called upon this company a few times, and they have always come through doing the job right and explaining everything along the way. Thanks, CCAC!

Call for a/c service and had a really good response from the service tech.
The tech checked my system and found the air handler had a coolant leak
and would need to replace the unit. No problem because the unit did have some age. He filled the unit with coolant and told me he needed to set up and appointment with the Comfort Advisor. The appointment was set up for 3:00pm the same afternoon (5/17/22). At 3:45pm no one showed and no one called. I call Mr. John Cizler who is the comfort advisor, he told me he had no 3:00p appointment scheduled. I really don't think this company is
concerned about customers. I overheard the service tech set up the appointment and confirm the time. A wasted day waiting. Unit still leaks coolant. Called another company for tomorrow morning.

Horrible service and overcharge in my opinion. Day 5 with no AC and waiting on 3rd technician to show up. Do not use this company.

Just wanted to update - our new AC has been wonderful. No issues whatsoever. Matthew's also came out to do a free inspection about a week ago. Great company!

Constantly Concerned about Customers? I don't think so. They're pretty eager to schedule you after 5PM so they can charge overtime just to diagnose the system. They won't have to be concerned about me anytime soon.

We spent over $700 in labor to have a leak located and fixed. After three visits out by a technician and hundreds of dollars in labor costs, he was still unable to even locate the leak. Very disappointing!!

Had them come in and replace AC spent $15000 for two units. Needless to say, it has been nothing but a nightmare.  They have come out and had to fix their units five times in one year and they nickle and dime you for everything.  I have easily spent an extra $2000 on parts that aren't included on warranty.  The sales guy was the biggest swindler ever do not trust him.  Empty promises.   I implore you please do not use them.  Anyone would be better

Not going into the details...
I went from a unsatisfied customer to a very satisfied
customer...
They made sure that I was a
very satisfied customer.
Whatever problems may arise...
They really are about excellent
service.

I had great same day service with solutions and step by step instructions on how to use a system we'd never known how to use to its fullest potential! Phenomenal experience!

Had a $5000+ new ac unit installed. Owner did address my concerns after I made them known with multiple follow up calls to the business and emails made directly to him. He did his best to try to correct 3 mistakes that were made by his team. After the initial install, a refrigeration leak occurred. It was resolved after 2 more visits. I was also given a free warranty on the unit for piece of mind. This was good. Other issue was on the difference between a Trane AC and an Ameristar AC. Make sure you know exactly what your getting. Apparently, I didn't do enough research beforehand and ask the right questions but I won't get into that.
However, interior unit broken platform board was never completely resolved after the contractor/carpenter never showed back up a 3rd time to sand the wood bondo? repair. Also, he wanted to know if I had any white paint on the 2nd visit?? Maybe a communication/language error but after all the calls, emails, and time waiting for fixes, I decided to just correct this last mistake myself. Overall, the owner did try to make it right but unfortunately an awful lot of time, drama involved with this expensive home ac replacement. Go elsewhere? Not sure? Hopefully, you will have a better experience. Not a lot of good options in this area...

Mathews tried to slap our head for $14,000.  Their actions border on criminal.  Our central AC stopped blowing cold.  Mathews CCAC visited for a diagnosis.  They noticed our handler was two decades old and recommended we replace it.  They went on the roof and came down with a diagnosis of a faulty compressor.  They said that the warranty just expired because the installers (after Hurricane Harvey) did not register the product.  John showed up and gave me a quote for an entire replacement of air handler and the equipment on the roof.  A less expensive model quote was around $11,500, or a higher SEER unit for nearly $14,000.  He also gave me a quote to replace the compressor: $3483.  He said that compressor quote was full, tax and all, out the door.  About twenty minutes after they left, Mathews sent me an email with the compressor quote which was nearly 500 dollars more than John quoted.  John also said that they do fifty installs a week.  I am not in the AC business but that seems a stretch to me.  Take the average of the install prices they quoted me, and that means the company is doing around 2.4 million dollars a month JUST WITH NEW INSTALLS, not to mention all the other services they are doing.  I thanked John for his time, mistakenly tipped him, sent him on his way then called another company.  The other company showed up the following day.  I went on the roof with him, and I also watched him pull a bunch of wires from behind a panel on the air handler and test them (Mathews did not do this).  This guy declared the compressor was in good working order.  This guy fixed our air.  He replaced the thermostat on the wall for $250.

Our AC went out on Friday afternoon. We called and were quoted $123 for an after hours call. That was fine. The technician gets here and tells us that the system is iced over and does not think it will defrost for several hours, so he would need to return in the morning to figure things out; however that would be another $123 charge. I don't mind paying for a needed service call, but paying for the return call when it could not be really looked at during the first visit is highway robbery. I wish I had thought this through and called around for a better option. Be ware. There are other reputable AC repair shops in our city, as I found out today.

Excellent service, true craftsmen, well worth the price I paid! Warren Taylor their representive was great!

I just had an issue with my electrical and called CCAC to see if they could get somebody out here to fix it. The guy came out here totally overcharged me and took him three different visits just to fix it, because he had to keep leaving my job to do other jobs. You would think with the amount of money I paid them that they could focus on just me.  I'm not even sure the guy they sent out here was an electrician. He really seemed confused. Needless to say I will not call them again. Just hire a professional.

Your employees are rude and one smelled like alcohol his shirt said Nick! Very disgusted with this company.

I feel this company did not deal with me honestly. They came out to my house put nearly 3 lbs of freon in my system. They told me they had to come back in 30 days to check system for leaks at no additional charge. When I set the recheck appt. they tried to sell me a maintenance agreement and tried to get out of recheck of a/c. After finally getting appt. they called one day before appt. and tried to charge me again. I would not recommend them to anyone.

I am so disappointed in the the service that the company has provided. I called them out to my house in late October and November to work on the AC unit. Both visits the technicians recommended that we needed new duct work. So in February I made the call to get an estimate on how much that would cost. I was told someone would call me back. A week went by, so I called back stated what I wanted and was told again I would get a call back. The following day an employee called me and started to immediately go over prices to change everything out. I was confused because I had only previously been told that we needed duct work and that is it. I thought I was arranging for someone to come look at everything and get me prices. I shared that with the employee on the phone and he goes well you have the wrong department someone will call you back tomorrow. Another week went by with no call, so I called back. By this time I am very upset, I spoke with a lady and she asked me to wait as the person I needed to speak with was close by. I believe his name was Steve, Steve then proceeded to share with me that he was looking at my file and that we needed not only duct work and a new unit. This was the first I had heard of this. He said that the following day Ed would call me back. I have yet to hear from Ed or any other employee. The air condition finally gave out and instead of calling back, they've lost my business. I called AAA Air Conditioning and Heating and they came out same day and started the work on it the following day. Constantly Concerned About Customers is not accurate. This was easily a $10k job and they've lost my business in the time when the economy is decreasing due to Coronavirus. I was willing to have the work done and yet they can't even return a phone call. How disrespectful.

Requested Seasonal A/C maintenance checkup. Matt showed up on time and was very professional, courteous and patiently walked me through the checkup. Answered all my questions and taught me a few things about my system. Simply outstanding customer service. Earned our trust and future business!

Ben and Christian did the best install experience I ever had! They were on time, explained everything they were going to do, went over the benefits of the new systems and made sure I knew the ins and outs of operating a new system using my Google nest App. They also left the work area spotless and cleaned everything to the best of their ability. Doing work in this heat with a great attitude is priceless in today's current environment of rude workers.