James Rowe Plumbing

Highly recommend J Rowe, after looking online for a plumber that I felt I could trust I decided to try out J Rowe. I called them after 8:00 and Meshell actually answered me. She was professional and was able to make me an appointment for the next day. Then on the next day, she called and was able to get a plumber out to me sooner. Dillon was our plumber, no hassle and didn't try to up sell us additional things. He was also professional and respectful and got the job done fast and right. I will definitely spread the word for them.

My a/c was creating condensation and leaking on floor. I looked up air conditioning repair and talked with a lady and explained my problem. James Rowe came up on the web. I called them and explained my problem and they sent out a friendly young gentleman. He looked at my unit and said, you need an a/c guy to look at this.  I asked him what he was and he replied mainly plumbing. So I asked him did I just waist $99 and he said yes.   They may be good at Plumbing I don't know but I would not call them for a/c repair.  Rex Williams

I would never recommend this company, especially their tech James who is a total scammer!!
I had a relatively easy fix (1.5hr job for a rookie tech); a leak in a 1 nipple between the water meter and the water pressure reducing valve on our water supply line. I showed their tech exactly where the leak was; he immediately started to tell me we needed to replace the entire water supply line from the meter to the house...ya, without even digging in.  Again, I showed him the actual leak, and explained all that needed to be done. He looked at it for a moment, then agreed and cleaned out around the hole at the meter box. When he dug out around the pressure release valve it was clear to see all he needed to do was replace the nipple and plum the valve back in. Again, he started telling me he needed to replace everything because it would not work unless he did this and that... he just kept talking, making thing up (one of those guys who think all homeowners are all idiots).  I actually got down and pointed out what needed to be done; again silence, then he agreed I was right... what an ass!! He wanted to do a lot of work on our line that was not needed. I am an engineer by trade, my specially was troubleshooting electrical, mechanical, piping (pluming) issues. This job should have been completed in 1.5hr's tops. My wife keep asking me why he was just standing around on his phone all the time... Because of lack of actual work the job took him two (2) hours, he ended up replacing the nipple that was leaking, but then replaced all the new brass extensions/fittings on the water pressure reducing valve we had installed a few years prior (in great condition) and he replaced those with PVC pipe... He charged us $589.00 for this. Beware of this company!!!

It was a terrible experience. I called after hours and advised them I already had someone out and already know I have a complex problem/clog that will require digging and going through the sewer line vs a quick fix with a snake. They said don't worry, they'll do whatever they have to in order to get the plumbing working tonight. Then they came over and charged me $99 to tell me that I have a complex problem/clog require digging up the sewer line which they couldn't do right then. I had to pay them to drive to my house and repeat what I told them when I called them to come out and do absolutely nothing else.

I have used James Rowe Plumbing service as my go to team several times over the years and they have always been professional and provide top notch service.  I continue to use them without hesitation.

I had a handle on a shower faucet fall off. I tried to put it back together but was not able to get it to work properly. Called Rowe Plumbing.  The guy said the cylinder was locked up and would not move. Said it needed to be replaced. Quoted little over $200 for part and little over $100 labor. Since I went to Lowes yesterday and priced new faucets for less than the quote on the cylinder, I said pass.  Paid the $39 service call and sent him on his way. Called Max plumbing. They were out in a couple hours. Said it just needed to be put back together correctly. Total bill was $69. About $250 less than Rowe   Shower works perfectly. No new parts needed.

I called J Rowe to get a quote for a simple residential job. Their business truck is parked on the same road I live on, so that is why I called J Rowe and I figured it would be convenient for the plumber. The office secretary gave me time frames to schedule a plumber. The time frame was in the afternoon when I would be home from work. The day the plumber was scheduled to come, she called me 3 hours ahead of time saying that the plumber was ready to go to my home. I reminded her that I was at work and that I would obviously have to be home for the appointment. She was very insensitive and just told me, Well the plumber is ready. Take it or leave it, otherwise we will reschedule I told her how rude she was and that I was cancelling the appointment due to the unprofessionalism of her tone. I don't know the quality of workmanship that this company provides, but if they are hiring office staff that should be representatives of the company, steer clear!! There are many other plumbing companies that appreciate the business they receive.

My name is Gary Gordon. I had never used this company before nor had I heard of them. I just crossed my fingers and prayed. I was dealing with another company to help me with an unusual plumbing problem with my kitchen sink. I was told point blank that I needed to purchase a completely new faucet because of ONE small part. Of course I did want to. I called J. Rowe and they Jeremy. He and his assistant promptly diagnosed the problem. Jeremy took a picture of the broken part and sent it to his parts guy. Within the hour he had the part and installed it! He was fantastic! Needless to say that I was extremely pleased and relieved! Thanks to Jeremy and J. Rowe my New go to plumber. 5 plus stars.

Very professional service. Well priced and did a good job. Would definitely recommend these plumbers and this business

J Rowe Plumbing recently replaced our hot water heater as well as plumbing for a shower stall redo. Our hot water heater location presented some challenges as it was surrounded by 3 walls that didn't leave room for the now required drain pan. They worked with us to figure out how to get the pan in without tearing down walls.  Success!
The shower fixtures and installation were perfect.
All appointments were met on time.  Customer service was excellent and the experience of working with them gratifying.

DO NOT CALL THIS COMPANY! They do not honor their warranties!
Last year (2020), we had our entire house re-piped for about $8,000. J Rowe plumbing gave us a 20 year manufacture's warranty and a 5 year parts and labor warranty. This was stated on my signed invoice as well as well as the statement Warranty does not cover rodent damage. This was all that was stated about this warranty. Unfortunately, one of our outdoor, frost-free, hose bibs was leaking water into the house as well as through the brick exterior. J Rowe plumbing wanted to charge me $275 to repair something that was clearly covered under our warranty that was on my signed invoice. The technician was extremely friendly and told me to call the office when I didn't agree. I finally got on the phone with Mishell, the co-owner of the company. Mishell told me that this was not covered under the warranty and that freezing pipes is considered common knowledge about not being covered under warranty. I asked her why the warranty exclusions were not put on the contract/invoice. She stated that it would take up too much room. I told her once again what my invoice stated about the warranty (the only exclusion being rodent damage) and she would not honor it. I asked her to send me an email listing the warranty exclusions and she said I will get to it when I have time--I'm busy. I told her that I wasn't happy of her decision and also told her that she needs to include the warranty exclusions in her invoices for the future. I also said that I thought it was sad that she would destroy a relationship with someone over a part that costs $15. She said well [the relationship] has already been damaged. Clearly an $8,000 job doesn't mean anything to this company. I will not be recommending J Rowe plumbing to anyone in the future. I am disappointed that someone would run their company like this. A suggestion would be to apologize for not having it included and fix it without charge. I have still yet to receive this warranty exclusion email. Clearly customer service is not J Rowe Plumbing's forte, nor is the owner concerned about customer service.

EDIT EDIT:   I owe Jason and J Rowe an apology.  After 3 other plumbers telling me the same thing on what the city would have inspected in 2019, (the city only said I passed, not specifically what they look at) I'm convinced the city would have not checked out everything I thought they would have.  J Rowe was recommended by a business I 100% trust so I feel confident I posted the bad review before getting sufficient information.  We did still go with another company this time, but not due to this.  

Jason came out for leaky water heater.  Husband said he seemed like a decent guy.  Jason stated water heater set up was not to code and he couldn't even work on it.  He would have to do a lot of rework to it.  And we would need a new water heater.  Water heater had been City inspected in 2019 when plumbing work had been done.  Called city when he left and they verified it had passed their inspection and no known changes to code since then.

Misti, the lady who answered the phone, was very delightful and got us a very quick appointment.  She's why they are getting more than one star.

EDIT: Mishell called me pretty quickly to discuss why I left a bad review.  I appreciate that they care about any bad experience a customer might have.

We called J Rowe to install a kitchen faucet and garbage disposal, no removal of old ones required and we were charged more than twice what any other reputable plumber would have charged for this same service. This service took about 40 minutes to complete. We will not call them again.

Plumbers were very knowledgable and friendly. I decided not to use this company because of the $40 estimate charge just to take a look at doing a job. I want to build a relationship with a plumbing service and do not want to be charged every time I want to do an upgrade in my home.

Please use caution when selecting this company for servicing your plumbing needs. They partially completed a job by removing my water closet a week ago because I was having new flooring replaced. When I contacted them this week to have them return to reinstall the closet, I asked what the total charge would be. How about over $400 initially. When I questioned why so high, it was reduced to $351. This was to remove a toilet...20 minutes at most leave and return at another date to reinstall it. Then, I asked Jeffery about the company warranty, as I was concerned if they would cover my flooring if the toilet leaked. He balked and said no he would not cover it. I then asked to have a written warranty for the services I would be paying for. I did not receive a favorable answer and he hung up. Later in the morning I received an email stating I owed them $156 for the initial service and that I had requested they not return to complete the job.  This was a frivolous statement, I said no such thing. I will pay my $156 as I owe that, but this shady action and cost for his services are way over the top and needs to be heard by future clients.

Our hot water heater was leaking and we called J Rowe Plumbing to come out on a Sunday! Misti was excellent in scheduling my service and was a pleasure to speak with. Dillon and Jay were amazing. The showed us how our hot water heater 'died' and make a recommendation for a new unit. Still, on Sunday, they went back to their office, picked up the new hot water heater and had it installed and back up to code in no time. Both guys were very pleasant, professional and did an amazing job. I will definitely call them back for any plumbing needs.

I had a leak by my water meter.  I called this morning at about 11:15 and the technicians, Wade Benson and Augustine came out at 3:00 this afternoon and the leak was fixed by 3:45.  Everyone I had contact with, including the technicians and Lisa who took my original phone call, were polite, professional and pleasant. Based on their promptness, very fair charges and great customer service, I will definitely use them for future plumbing needs, as well as recommend them to anyone looking for a plumbing service.  Thank you James Rowe Plumbing!!!!!

Need to replace my water heater and their estimate was roughly $500 Marie than anyone else in the city.  Please be aware!!!