Hannah R.
02/03/2021 12:00:00 SA
I cannot, in good conscience, recommend this company to anyone. I had them come out and replace my panel box, which I understand is a very complicated procedure (and I'm a first time home-owner so everything is new to me) so I had them come out and quote me. I agreed to the quote and scheduled a service. The day came and they began work on the panel promptly. They work all day and 14 hours go by. They discover that there is something wrong with the wiring and suddenly 30% of the lights in my house aren't working (when they were absolutely working before). Eventually, the boss (Paul) came out to take a look at what was going on. First of all, he tried to say that we were lying to him about it being their fault that so many outlets were not working. This was quickly put down as the employees explained that they had used a few outlets earlier in the day to power their tools. Then, he blamed his employees (who, remember, had been trying to figure this out for 14 hours without his help) for not being able to do their jobs. After about 45 minutes, together they pinpointed the problem and I was told I would have to pay an extra $400 for them to fix what they had broken. My option was either pay the $400, or have 30% of my outlets not work. Not really an option there. So I agree, another hour goes by, and they have the outlets fixed, but now the outside lights (the security lights out front) are no longer working. They then try to pass this off as an HOA issue instead of fixing the problem (again, these lights were working before they came over) and try to pack up without fixing them. When I don't let that work, they eventually figure out where they had messed up and now I finally have all of my lights working. Cool. They pack up and leave, I pay the extra money, and then I go upstairs to check their work (which I now know is something I need to do before they leave). And I find that the box isn't labeled. Not a single thing had been labeled despite that being explicitly called out in the paperwork. So I had to call and have them come over again to label the box properly. Absolute nightmare and really bad look to break something and then make your customer pay for it. I do understand that things happen, but forcing your customer into a position like that is a bad way to do business no matter which way you slice it. Look elsewhere if you need electric work done!