When we moved into a patio home and discovered after-the-fact that the seller had not disclosed the pre-existing polybutylene plumbing, we were concerned about finding a reliable, professional plumbing company to address the problem.
Luckily, we found one - Expert Plumbing. Dan (the owner) and Luke (one of his senior guys) were great! They responded quickly, gave us a written estimate for the massive job of re-plumbing the entire 1680-sq-ft home, and then told us they could start on the job that week, and have it done in four days. Amazing.
And they lived up to their word - although it actually took a couple of hours on day five as well. They showed us each step, ran new lines to each fixture, and even identified a couple of other issues for us as well. I even made their job tougher by adding requirements for a water-softener discharge line. Nothing was a problem for them, they just take it in stride and get the job done.
Every step of the way, their work was solid.. including pressure-testing the new system for a full 24 hours before calling it done. As someone who has built two houses myself, I can tell you that if you want a professional job, these are the guys to hire.
About two weeks after we moved in, we found a shower leak - - not their work, and not something anyone would find unless they actually used the shower. On a Friday afternoon, we weren't expecting help that day.. but Luke took the call, came out and identified the problem (a leak in thin-wall copper between the valve and the shower head), and then repaired it on the spot.. and refused to charge me for it, because he felt bad that they hadn't caught wind of the problem during the re-plumbing. Not even his work, and no way he could have known the problem existing, but he still wouldn't accept payment. You won't find a company more honest or responsive than these guys.
After 18 months in the house, we couldn't be happier with their work. My wife especially loves our timed hot-water recirculating pump, something I hadn't thought about until Dan recommended it because of the distance between the hot water tank and the kitchen faucet. Best move I ever made, listening to the professional.. happy wife, happy life! Thanks again, Dan.
We just finished a major remodel on our master bathroom, converting a garden tub to a large, double-headed shower and replacing all the fixtures (sinks and toilet). Needless to say, we called Dan and Luke, and we're even happier with their work this time; I was installing a pre-manufactured custom shower base that required precise placement of the shower drain, and Luke installed it in a poured concrete slab before the base was even delivered. His measurements were dead-on, and that shower base fit over that drain as though they were done on the same day. That kind of work is the mark of a true master craftsman.
Anyone who asks a time-driven tradesman to change the scope of work from two minor repairs to four fixture replacements and then complains that they are billed for the additional work needs to get a grip on reality.. agree to replace the faucet, then complain that the old faucet wasn't repaired? And then trash their reputation because all they did was eat the cost of getting the parts needed for your job.. classy.
I have no connection to Expert Plumbing, other than being a very satisfied customer, but I couldn't stand reading that drivel without posting our story, in the hope that it will balance the view. Expert Plumbing is top-notch, and I won't be calling anyone else to do work in my home.