Dean's Plumbing

Jet and Shaun were awesome. They were on time, professional, and fixed my issues quickly. I highly recommend Dean's Plumbing!

Great, honest work! Listened to the problem & quickly identified a solution. Very professional & friendly. My dogs even liked them! My home has clean flowing pipes :) Thanks Dean's :)

I have used Dean's Plumbing a couple of times for separate issues related to the bathtub plumbing in my older condo. On both instances, Dean's Plumbing resolved the issue on the first trip and were above and beyond with professionalism. We worked with Billy, and he was on time, respectful and able to resolve our issues in a very timely manner at a very reasonable price.  If you need plumbing services, I would highly recommend Dean's Plumbing - and if you work with Billy, you are in good hands.

We had two HVAC units that had condensation drain lines that weren't draining properly. I called Dean's Plumbing and they were available to come the next morning. The price was going to be quite high....around $420. When I asked about the second they said it would have to be the same price but they could work something out. The next morning two men came to do the work. They did not have the necessary parts to do the job and had to go to Home Depot to get them. After the first drain was cleared I asked how much it would cost to clear the second one. The first drain took about 15 minutes so I was astonished that they wanted to charge another $420 to clear the second! I asked that they reduce that charge for the second and they refused. So, the total bill for clearing two lines requiring 30-40 minutes total time was going to be over $800! This was completely unjustifiable! They wanted me to pay the trip charge again even though they were already at the job site! I would have paid another $200 for the second one just to get the job completed but they weren't interested. Turning down a chance to negotiate a fee for a second drain while at the job site shows very poor judgement on their part. You might say they left money on the table! Shortly after they left I found a plumber to clear the second drain for $150. If you're willing to pay fees like this then call Dean's Plumbing. Otherwise I recommend you take your business elsewhere.

Dean's Plumbing is A#1 in Service, Responsiveness, Quality and Attitude.

Billy S. is a plumbing Rock Star. If he's not a Crew Chief, he should be. We found our plumbing contractor for life.

Thank You for getting our house up and running again so quickly. Enjoyed having y'all here.

Thanks to Dean's Plumbing and John Martinez again.  Had toilet flange replaced in upstairs bathroom on 3/8/21 (see previous review) and I was so impressed with John's workmanship, friendliness and knowledge that I had him too replace another toilet flange in downstairs bathroom today, 3/17/21.  Their price(s) are reasonable . . . and John is no joke; he's the MAN!!!!!!!
Thank y'all so much for coming into my life.  Dean's Plumbing now have a customer for life.

Today for the first time in years my disposer backed up--I tried everything I could do to solve the problem, so I looked for a plumber. I called Dean's and they had 2 very nice men out within an hour or so. They cleaned out my drain line, cleaned up the mess and were gone! Great, fast service and now I'm back in business! Love i!

Excellent service and more than fair price.

After seeing my issue (master shutoff valve and box replacement), options were offered, questions were answered, prices were quoted, and timeline was fast.

Their technicians are qualified, professional and thorough.

Give them a call!
Jeff

Great service. Very fast and professional. Will use again and highly recommend. Had a clogged sink that was backing up and leaking into the cabinet. Fixed in less than an hour at a fair price

I am very impressed with Dean's Plumbing.  They were able to do a sewer line inspection within 24 hours after the call.  Great customer service from Billy and Julio.  I would definitely recommend this company.

The folks are Dean's are responsive, responsible, and competitive. Integrity is a big deal to them and I appreciate that.

After three days, we finally have water!!!Our technician, Billy, worked tirelessly and meticulously throughout the afternoon, eventually finding not one, but five burst pipes! He explained everything in detail and made sure we were safe and secure before leaving. We so appreciate his hard work and diligence in resolving this awful situation. Apparently, we set a residential record today-we are so grateful to be up and running again!

These guys are terrific. They know their craft, are straight up front, and leave the customer happy and satisfied.  Will certainly use them again.

Jon came to give us a quote on tankless water heaters. He was very friendly and knowledgeable and honest. Dean's is lucky to have a guy like this on their team.

Their customer service and appointment process is very professional and polished. They keep in contact confirming appointment times, tell you when the tech is on the way and follow up afterwards.

Prices are full price service. Save and struggle at Lowes, HD or Sears... or pay full price and don't worry with Dean's. Your call, as it was mine.

I'm very satisfied with the plumber and apprentice. They were both professional, courteous and did high quality work. My only disappointment was to find out how much the parts were marked up over jobber's and even retail costs. I would rather have been given a list of the items needed and then gone to Home Depot myself to purchase them to be able to save some money. At the time I was so concerned about quickly having my hot water heater replaced that I didn't think to ask for that option and the option wasn't offered.

I'd also like to compliment the office receptionist. She was very friendly, courteous and helpful.

The service was fast and efficient. Snaked my drains and got my toilet and shower draining again.  I won't downgrade the service, but it was a bit confusing. I called in at 7:45 AM and they answered my call and set up the appointment for between 8 and 10 AM. She said I was the first job of the day so they would be out soon. Then she said, the plumber would call me 30 minutes before he arrived. So, I figured, I'd get a call in the next few minutes. At about 9:20 I called to make sure I hadn't fallen through the cracks.  No, I was still all set to go and the guy will call you before he comes.  So, about 9:50 the doorbell rings. I have two guys standing there, politely asking where the problem is.  They did the job perfectly, thus the 5-star rating. But, I didn't get a call. Since I work about two blocks from home, it is not uncommon for me to go to work and meet the repair guy at home after they call. Lucky for them, I stayed home to wait for them.

All of the people that I spoke with including the owner were very kind and were sort of trying to be helpful.  I REALLY wanted this to work out because it seemed very promising, but at the end of the day I was just not willing or able to justify the pricing. The low rating is due to my frustration in the overall process and the high costs.  

I called with a very simple and common repair (moving a gas line down 12 inches so that my new stove can fit against the wall). I had a quote from another company for approximately $250 which I felt was a reasonable price but they couldn't come until next week.  Dean's was able to send someone the next day which would have allowed us to get this fixed before family came into town.  I asked the person that answered the phone for a general price range and they said it was not at all possible to give a price over the phone and that the only way to get an accurate price was to send someone out.   I told her that I had a quote and just wanted to know if this was going to be really expensive  because if it is between $500 - $1000 I wouldn't want to waste my time and money.  They require someone to come look at it and charge a $60 service fee for that no matter what.  If I had to pay the $60 service fee as a premium as well as a little more I would have done that to get the job done sooner. However, they ended up quoting me about $750 to start with.  I was very frustrated but the technician was very kind and it was not necessarily his fault that the rates are so high.  With that I was not going to pay 3x the amount of the other quote to get it done this week so I paid this fee and sent them on their way.  

I called the company back and spoke to the same lady that I talked to when setting up the appointment and told her my frustration that this is exactly what I didn't want to happen. She gave my number to the owner, who called me back a few hours later.  Again, he was very nice, but we were not able to come to an agreement on price.  He initially offered to lower the price to $450 which with the service fee would put my total cost over $500 still (double the price of the other company).  Eventually he agreed to do it for $350, but was not willing to include the $60 service fee in the cost.  If this were the original quote at the beginning I might have been willing to pay it even though it is more expensive and still overpriced in my opinion for a simple job.  I did not end up accepting the new offer though based on the fact that the hassle and frustration of this whole situation did not make me want to pay a premium to give them my business.

At the end of the day, there were several issues.  
A). This all could have been avoided if you just had someone answer the phone that could give a rough estimate on basic repairs.  I would not have wasted my time or money on any of it.  
B). If I did not have a general idea to compare prices or know what home repair costs were, I could have been suckered into paying $750 for a very simple job.  
C). I think that they charge a service fee because they cant afford to go out to tons of homes and not make anything when customers are turned off by high prices.  I can't imagine anyone paying those prices for repair work so this helps covers the bills for the drive.  Companies are welcome to charge whatever they like and I have no problem with that, but they need to be more up front or it feels like a bait and switch situation.  

Personally I think they should have refunded this fee or offered to include it in the $350 quote based on the experience I had.  That are the only things that could save this experience in my opinion.  Sadly, it has not worked out and now I have thrown away my day and $60 that I will not get back again.

This company is great. The staff handles the customer's needs professionally, I will recommend to my friends

I called Dean's this morning in a panic, because my sump pump died, and it's supposed to rain for the next four days.  Billy was at my house just a couple of hours later, and had my pump replaced the same day.  He was so friendly and knowledgeable, and even went out of his way to call an electrician, and find out the best backup solution if my power were to go out.  Could not have asked for a better experience.

We had an issue with our restrooms at the bar I manage and called Dean's, they showed up on time, had good pricing, and tech's were clean and professional. our technician was Billy S. he was very knowledgeable and professional, very happy with service.

Found Dean's plumbing on yelp 2 years ago and have been using them ever since. That first call was late at night on a Saturday and Wade came out and took great care of us with a great attitude for having to respond to that late night call. Since then Ronnie and his team have replaced the drain elbow in my shower, and most recently changed out and fitted 2 water heaters for me. The guys are always straightforward, honest, and professional. They also completed all jobs in the time frame they quoted! I keep there number in my cell and it is the only one i call when we have any plumbing issues. Hope this review is helpful when making your choice..
Jon

I had a small water leak hidden inside wall. Called multiple plumbers for quote, and they were either unable to pinpoint the leak, or too afraid to cut the drywall. Dean's people came, located the leak, cut the wall, and repaired the damaged pipe. They charged steep price but they got the job done in time.

I am writing a review at 11pm because the great plumbers from Dean's Plumbing just left. I must tell you that Orlando and Teenen got here at 1pm. The job was a big one that involved a lot of digging, jack hammering and putting in new pipes. A lot of new pipes and all on the outside in an area that had become a mud pit before the work began. Orlando, the lead plumber, was great. He treated me like he was the owner of the company. When the work was done, he came in the house to make sure all my water was working at 10pm in every area..

As the evening moved on, all I could think of is that this is not going to get done and we will have no water. Orlando assured me that he was not going to leave me hanging and he was true to his promise. Teenen (whose name I'm probably misspelling) was polite and kept me posted when Orlando went to get parts.

I found Dean's from web research. They are an A plus rating at the BBB and have great reviews on Yelp.

Last word, after working all day and night....Orlando says.. Thank you very much and we hope that Dean's will always be your plumbing company. Homerun for me!! A man that has worked all day and loves his company.

We had damaged a pipe while attempting to replace an outdoor water spigot ourselves and needed it repaired quickly so we could restore water running to the house. I requested a quote on Yelp and they quickly responded and sent someone out within the hour. Between us reaching out and them completing the job was less than 2 hours altogether. Very professional, reasonably priced, and awesome customer service!

Work was good; however, pricing is way too high. This is why I'm only giving 4 stars instead of 5. Asked for an estimate on an upcoming job and was quoted way higher than market. I'll be using a different plumber next time around as I feel that I was charged too much.

These guys are EXPERTS on tankless water heaters.  Had a minor leak fixed with a $20 part on the truck and minimum service charge.  Suggested a pre-filter to help these kinds of issues in the future, but no pressure to make that decision now.  Ronnie Dean was the tech and he will be my plumber going forward.

I had another supposed tankless water heater repair shop out two days prior and after an hour in his truck talking to the manufacturer, i got a $1000 estimate to replace an entire two year old pump, flush my systems (which I do yearly) and put in some extra catch and drain equipment that is frivolous.  Also, I'd have to wait a week for parts.

My water heater is bone dry and clean today and it is working 100%.

Thanks Ronnie, you and the company are a class act.

I give this company 5 stars! Very nice and reasonable. They put in my hot water tank during the freeze last Feb. After the tech finished he cleaned up the space he was working. Great Job. I do recommend this company!

Wow, Billy and Cody were very professional and tackled my nightmare shower problem like real pros.  Incredibly fair prices was icing on the cake.  Thank you Billy and Cody.

Great service from Dean's.  They came to my house promptly and gave me a clear written quote.  They performed the work I approved within an hour or so.  Jet answered all of my questions completely and was very polite and professional.  When I need similar services in the future they will be the first group I contact.

I know NOTHING about plumbing and they saved me in my time of need. My sink wouldn't stop leaking all over my new bathroom floor, so I called Dean's. They were very professional over the phone and in person. Within a few hours I had someone at my house and he fixed the problem. I don't remember the plumber's name, but he was wearing a mask and very well mannered. The cost was reasonable too. I'm so grateful because I was worried about my brand new flooring. I will definitely call them again if I have plumbing issues in the future. Thank you guys for helping this panicked lady out!

I had a leak recently at my house and had a hard time finding a plumber to come out. Initially I tried roto-rooter and they gave me the run around and never sent someone out when they said they would. Dean's plumbing sent out a plumber during the time window they said they would. Julio located the problem and explained what needed to be done. He completed the repairs after purchasing parts and made a few suggestions for improving my plumbing system. Overall I was very pleased with the service. The only reason I give them 4 stars is because the pricing is on the higher side.

Meh.  I always begin relationships with new repair companies by acting absolutely ignorant of their practice.   This allows me to better judge their honesty, integrity, and workmanship.  These industries are all about repeat business and recommendation.

Dean's Plumbing was not only over-priced for everything, but prices went up as I allowed myself to appear more confused by their explanations.  One procedure in particular (just flushing a tankless heater) I have actually had performed many times by many companies, eventually just doing it myself.  Dean's quoted the highest price I've ever heard for this.  It was in the ridiculous range, frankly, coming in at 2-3x what most other companies would do it for, and of course about 100x my own cost for performing it myself.

I found them slightly dishonest and sly, willing to take advantage of customers who may not understand much.

The workmanship was par or slightly below.  Care was not given to sealing on the outside (i.e., none was performed at all).  Yes, this is technically not their job to handle.  But, it has always been a value-added for other companies.  There was zero inspection for possible water damage in a place where it was likely to have occurred.  I have my own snake cam.  I'll figure it out.  It's not as if they were tight on time.  The gentlemen were very chatty about many things for a lengthy period, during and after payment.  This seems to be just laziness or apathy on their part.

Masks were not used at all by one gentleman, and only partially by another.  Social distancing was also lacking.

I understand that any of these businesses can be a crap shoot, depending on who you get to come out.  Perhaps that is the reason I am the oddball out in these reviews.  But, each and every one of them represent the main business and the main business should be judged thusly.

Would not use nor recommend this company, again.

We are experienced DIYers, and have built several bathrooms from the ground up, but this time we were trying to retrofit a new shower valve and had a leak we couldn't resolve. Dean's was very responsive, came out the same day, fixed it on the first visit, and the charges were very reasonable. I would knock off a half-star for a little bit of unnecessary attitude regarding DIYers in general, but mostly, a very good experience.

My water heater pilot wasn't lighting, so I called for a free in-Home estimate... thought that was awesome. They said they could try replacing the pilot assembly, otherwise I needed a new water heater, and quoted me for both. After they left my house for 45 minutes to 'go get the part', they went back into the attic for a bit, then I was told that I needed a new water heater for $1,550!
So I decided to try a different plumber. They came out and replaced the pilot assembly and I had hot water again. Not sure what the other guys were doing up there, or where they went for 45 minutes, but they were definitely trying to rip me off!

Replaced drain stack inside wall. They cut out sheetrock to gain access to the cast iron pipe. We are responsible for the sheetrock repairs.
They provided pictures of the process which was great.
My only complaint is they left the sheet rock they cut out behind and did not clean up very well. I had to clean up after them.

Called around to find a plumber and Dean's plumbing were the most attentive. Quick response time and friendly team! They do free at home consultations.

Quick, on time, reasonably priced and did the stated job .   Seemless process.  Will use again if needed.

Ask for Jet Thompson. He's experienced, thorough, and very personable. My house flooded due to a busted pipe in the attic from the winter snow/Ice storm. He came within days when it was hard for me to get scheduled with any other plumbing company. Dean's Plumbing has a good rating on Yelp and my experience with the company certainly reflects that.

I was getting a rental ready for tenants and had a tiny gas leak in the water heater.  Dean's Plumbing came out, evaluated the situation, and identified that the existing water heater was rusting inside and causing the sinks to also clog due to the pieces of metal.  We ended up buying a new water heater.  We felt it was a fair price, and the workmanship was incredible.  I feel more comfortable now knowing there is a solid water heater installed.  I now have a sewer issue and will be calling Dean's to repair that given the work they did with the water heater.

Scheduling mixup on the first appointment but Ronnie the owner called me on his cell to apologize and get me rebooked to repair a burst pipe that had been capped previously. I was on the schedule for the next day and got home and another pipe had burst and was spewing water. I called to see if they could come out on short notice before my scheduled appointment. He had two guys to me within 45 min! Best part is they work on flat fees!Great customer service, quality repair work and reasonably priced! Dean's Plumbing earned a new customer and I can't speak highly enough about them!

Orlando and Tennon were great.  I had an AC condensate line clog way past the p-trap.  Our double vanities didn't allow the snake to go past the tee, so we had to unclog from the attic.  Price was reasonable, especially I called at noon and job was done by 2:15.

Billy came out to check the plumbing issues that I had with the shower faucet.  He arrived in the first part of the promised window.  He was friendly and provided a full and detailed assessment of the work.  I would highly recommend Billy when working with this company.

We just had Billy and Jet come out and get us out of a REALLY tight spot. We had a pipe burst during this winter storm and we were on a waiting list for another plumber for over a week. I called Dean's this afternoon and they were out here two hours later. Amazing! Just a short while later and we have running water again THE SAME DAY.

I can't say enough how pleased I am with these guys. Billy and Jet were super personable and walked us through the whole process. I will be calling them for all my plumbing needs in the future.

Ronnie Dean is a really great guy! I highly recommend him for your plumbing needs. He did our bathroom and was extremely helpful and responsive.

Excellent job from the team, Jet T. and Austin, that were dispatched to my condo for a leaking pipe due to the freeze in Feb. From the onset of scheduling an appointment in a high demand window these guys were professional, communicative, efficient, and thorough! I would not hesitate to call Dean's Plumbing again when the need arises...

Dean's plumbing responded quickly to my inquiry and were happy to work around my schedule. Billy S. Came out to do my estimate, but he was able to fix the issue while he was here rather then scheduling another time to come fix it. He did a great job, and he was so friendly! If all of the associates that work for Dean's plumbing are as good as Billy, you're definitely in good hands!

Plumbing issue that started weeks ago.  Had another company come out, fixed it but part installed broke 2 weeks later.  Scheduled another fix and long story short, no one showed nor did they bother calling back as of today.  Called Dean's Plumbing on Saturday and received a call before noon on Monday. Came out that same day about 40 minutes later.  Jesse was very professional, work looks great and he explained everything.  Wish I had called them first.

These guys are great. I have had them over on two separate occasions.

The first time Chris and Ronnie came over to install a dishwasher and sink. They were super helpful and quick. The price is competitive but the service is remarkable. We couldn't be happier with the work.

Recently we called about a main line stoppage. They were able to get someone out the same day and fix our problem.

Honest and hardworking, I would recommend them to anyone looking for any type of plumbing work.

I had a bad experience with Dean's in April and decided to report it and write a negative review to Yelp on Nov 1.  The owner of the company called me and discussed the issue and offered restitution.  I have used the company previously and was very upset about the problem from April but am now satisfied that this was a legitimate error.  I will again use this company.

This company is wonderful! Courteous and friendly reception when you call. Prompt arrival for service. Determines issue or goes over what you want done. Honest appraisal and complete explanation of the work required and $$ estimate.Highly qualified And knowledgeable Plumbers. My experience has been excellent. My positive & trusted Company to call!

I've never had to call a Plumber before.  Hopped on yelp to ask some basic questions, because again I'm not familiar with how plumbers work or how they charge.  I guess I annoyed them with trying to get a better understanding of how plumbers charge for each job, so they just chose to ignore me instead.  I'm in sales & if I did that to a customer my boss would kill me.  You're the expert & yes these questions can sound dumb to you, but you just lost a job to a company that's charging more for a trip charge than you due to your horrible service.  I'll let the fellow 50 or so owners in my condo complex know to avoid you.  Kudos.

We liked working with Dean's plumbing.  The guy that worked at our house was great.  He was very conscientious, too.

My business has a backed up toilet and I found Deans Plumbing off of their great Yelp reviews. The woman who answered the phone was great off the bat. Very friendly informative and helpful. Being after hours we scheduled for them to come out the next morning.

Billy and Teenon showed up the next morning, very friendly, professional and polite. They immediately went to work after explaining what they were going to start with and the costs associated with the work they were doing. I was in and out during the time they were there but they kept me informed of every step they were taking before doing any work. At the end of the day it turned out being a bigger problem then just a backed up toilet but i was okay with everything because of the great job Billy and Tennon did with their work and also letting me know what they were doing and why.

Long story short Deans Plumbing is great and i would recommend them to anyone in need of plumbing services. If the rest of their staff are anywhere near as good as Billy, Tennon and the nice woman i spoke with i can promise you that you are in good hands.

This is a dirty story.

I had a floor tile installation project for 3 bathrooms
which would take 2 days. The installers noted that they could remove and replace the toilets as part of their service, and that this was usual and customary for installations. I even watched Home Depot videos on how easy it is to remove and reinstall a toilet. However, my townhome was built in the 80's and I had just had some other plumbing issues that Dean's resolved (and did a great job of it), and felt more assured if a licensed plumber would take care of it.

Make no mistake, it is expensive (for my budget) if a licensed plumber does this. So, I took the question to the man himself--Mr. Dean. I emailed him why their cost for the task was about 3x higher than what the installer was charging (who did not use licensed plumbers, but just the tile installers themselves). He responded in detail, which I appreciated, and I decided to proceed with having them remove and reinstall the toilets.

Now, this meant I had to coordinate times with Dean's team and the tile team. Holly (on Dean's team) was a pro with helping me and trying to be as flexible as possible--and make sure I didn't have to go without an available potty. There were some hiccups along the way on the tile team side--as there always are with reno projects--but Holly was understanding and we figured it out. Billy was the plumber who actually did all the dirty work and was exceptional. He arrived promptly on both days as scheduled and was instructive and meticulous. Everything was spotless when he was done and even more secure than before. Overall, I'm very happy with the result and feel it was all worth it.

I couldn't give them a higher recommendation.

Shout out to Holly answering the phones - so friendly & actually cares that you have a plumbing issue‼
And shout out to Billy who arrived on time, completed the work & made sure everything worked properly.
You can teach people to answer phones & repair plumbing BUT you cannot teach people to be personable & genuinely caring. Dean's Plumbing will be my choice for future plumbing issues.

Excellent response time and resolved my issue in a very professional manner. I'd highly recommend them.

We just had Dean's come to our house for another plumbing problem.  Chris came a couple of days ago to fix some clogged drains!  Jason & Chris just left after taking care of a problem we had with a hot water heater.  All of the plumbers who have made the service calls are prompt and professional.  I really appreciate their service and recommend them highly.  Thank you all for being so great!

Had a second job with Dean's. They were quick to provide a quote and lay out the options. Billy was excellent. He recognized that the last job wasn't 100% and made it right. Kudos.

Reached out to several plumbing companies to help with a suspected broken pipe at my grandmother's house. Sarah reached out almost immediately and was able to schedule our appointment quickly and efficiently. Julio H. was the tech that arrived. He was professional and courteous. Checked everything and explained his findings in detail for me & my grandmother. Put her mind at ease and was very thorough, even double checked without hesitation when I asked some questions. Everyone I worked with at Dean's Plumbing treated my family fairly and with respect. Will definitely call them again when plumbing assistance is needed.

I called Deans Plumbing to install my new garbage disposal.  We got lucky and did not have to wait long for an appointment.  The plumber , Orlando and his assistant Chris were extremely efficient.  Orlando took charge and immediately took out broken disposal and installed our new one.  Some pipe configurations needed to be done .  New equipment works perfectly. Cost of work was fair.  I would recommend Deans Plumbing to anyone needed plumbing work.   Larry and Esme

Our toilet stopped working in the middle of summer, and so we called Deans to come out to take a look at it. They showed up by the next day, and the technician was able to take care of the problem super quickly! He was very informative and explained everything in detail, and was also very friendly and knowledgable. Definitely recommend them!

This is the second time using Dean's service and have been very pleased both times. They sent the same plumbing technician which was a plus because not only does he do great work, he makes sure you know what coverages are included, and he is very kind and has a great personality.  They installed a new kitchen faucet, reinstalled a half bathroom sink and toilet that were removed during restoration resulting from the February winter ice storm. I would definitely recommend this company to others.  And, like all plumbing companies,  the work can be costly but it is reasonable.

Was pleased with people service and value.  Didn't nickel and dime me.   Would use again

Very professional and great to work with. Chris explained what he was going to do and worked quickly to get it done. They offered a fair price and even worked with me on my schedule after I had to cancel the first appointment. I will use Dean's again.

We were moving into a new home and wanted Deans to inspect the plumping during our option period. They were quick to respond and able to get out to the property the next day. That's where the positives stop.

The Bad:

The plumper came out to the house was friendly and did explain the process well, but the tests needed the sellers of the house would not let us do so the plumber stated since he did not do anything but talk he would not charge us. Then my girlfriend came over and I was going to tell her what he told me and he said I can explain it to her. After he explained it to her he said he was now going to charge us for his time even though he did nothing but talk after saying he would not charge us. It cost about $180 for him talking to us.

Next, he said the house had no clean outs and to put a camera down it would cost an addition $950 to remove a toilet of go from the roof.

Later we found THERE ARE CLEAN OUTS! He just didn't look outside in the backyard so he would have charged us for nothing.

I would not recommend them, they did not do there due diligence when looking around the outside of the house, charged us for nothing more than telling us our water heater was greater than 10 years old which we already knew.

FIND ANOTHER COMPANY, is my advice.

When one of my water heaters broke down and my home warranty was backlogged I reached out to Dean's Plumbing. They picked up the phone on a Sunday, were able to replace my water heater that same week, and quickly provided me with my invoice/receipt for reimbursement (from the insurance company).  Professional service that was reliable and efficient.

After an initial issue with scheduling, Ronnie came out and provided an estimate for a new water heater. He was courteous and patient, answering all my questions.

We looked at several plumbers and decided to go with Dean's, based on good reviews, price and being an veteran-owner company.

Julio came out and installed the water heater without issue. He was knowledgeable, courteous and answered all my questions. They even did several additional things beyond the estimate, like install a recirculating pump and replace a broken drain pipe that had only cosmetic damage. City inspector came out afterward, and commented how 'they knew what they were doing' and quickly approved the work.

Great experience all-around, and would recommend to others.

I called Dean's plumbing on a freezing Friday within 15 min of kitchen faucet/vegetable sprayer leaking all over the place. They were able to help me get Billy out in less than an hour, for which I was thankful as I had family visiting from out of town the same day.

Billy arrived and was super fast and courteous about diagnosing and fixing the issue - from his arrival time to fix was less than 20 min! I was thankful I would have a fully functioning faucet for my family dinner!

That said, the cost seemed a bit high in my experience with other plumbing issues and would have appreciated an estimate/quote upfront, before work was done, even though I forgot to ask for it.

In any event, thank you for the quick expert fix Billy and Dean's plumbing - let's try to be competitive with the pricing next time!

I called because my water heater was only delivering tepid water. I expected a diagnosis.  The technicians that came out ran the water and said hmmm, that should be coming out hot.  I responded, yes, that is why you are here.  They said they were unsure and that the hot water heater was old (2015) and proceeded to quote me the cost of a new water heater.  I didn't trust that they knew what the were talking about and had another company come out the following day.  The second company diagnosed a slab leak within minutes and had a repair plan that did not require a replacement of the water heater.

Let me preface this with: during a pandemic, be grateful you called Dean's Plumbing because Tony was very careful to keep his distance from us, and had his mask and gloves on the whole time. He even insisted we use our own pen so we wouldn't have to touch something others have touched.

We called Dean's Plumbing this afternoon for water heater issues and they were able to send Tony out to us this same afternoon. He absolutely made us feel like he knew what he was doing, was quickly able to diagnose the problem, took some time to call around and make sure he could get the part to do the repair today, and the price was very fair. They do not charge a fee to come out and do a diagnosis and estimate, and it's a lump sum quote they give you.

Tony did a great job and we will absolutely call Dean's Plumbing and ask for him in the future when we are ready to do a replacement!

We were really pleased with Dean's Plumbing! They were able to get us on the schedule for the next day and were easy to communicate with here on Yelp. I received a text when our plumber, Jet, was about 30 minutes out. He was polite and friendly, and he and his assistant both wore masks the whole time they were here, which I really appreciated. They were able to immediately replace our garbage disposal with supplies they had on hand. Also Jet has cool tattoos. :)

Loved how they showed up promptly. This was a second time I have used them. They always explain your options and try to find a solution that fits your needs and budget. Highly recommend.

Needed to repair toilet in downstairs bathroom. Would constantly leak. Dean's plumbing was quick to respond and upfront about cost to repair or replace. Had them look at the other restrooms and ended up replacing two toilets with a better quality product then what was originally installed when we built the house. Also gave recommendations on water treatment.

This is the type of plumber that I try to avoid with everything I have. I was misguided by the high reviews. They were charging 3X the next plumber I hired.
I called them out for water leaking and in my downstairs ceiling. The plumber that came out said he was going to charge $359 to cut a hole in the ceiling and go from there. I was desperate for the leak to stop so agreed. Once the whole was opened the plumber kept saying how difficult it was going to be to fix it and was going to be an additional $600. Sensing BS with how difficult it was I told him NO. He then went to talk to the owner and came back with a discount of a total of $650. Still NO, I didn't want to do business with this guy. The owner called me and asked what had happened. He said he usually charges a minimum of $650 per job. Something they should have said when I originally called them. So unless you want to shell out $650 no matter what the job, pass on them.
The next plumber I called charged me less than $300 and would have been a total of $300 for the whole project.

Orlando came and fixed my bathroom sink. He showed me what was wrong and how he was going to fix it. He was professional and did a good job. He maintained a safe distance and wore his mask which I appreciated. Will use them again.

The plumber was on time and courteous. He explained what needed to be done and gave me an estimate. He got right to work and fixed my leaky pipe. The pricing was fair and they answered my call and completed the work quickly. I highly recommend this company!

Great same day service! I had different company to come and they couldn't open a clogged drain, I checked in Yelp and found Dean's Plumbing, they arrived in 2 hours and fix the problem in less then an hour. Great work, great price.

THIS COMPANY IS WAY MORE THAN 5 STARS!!
Billy from this company is outstanding, polite, professional, and goes far and beyond customer service. If you ever need anything done to your house plumbing, please request Billy. You will not be disappointed!!

They were easy to reach out to and schedule appointment via YELP. The plumber (Orlando) arrived on time and was very polite and wore PPE during the entire visit. He predicted what the problem was pretty quickly, but quoted $250 to take it apart to accurately diagnose the problem. He explained that amount would be applied to repair cost so we proceeded. The estimate and diagnosis were accurate and the work was completed. He was really great to work with. This was my first time using Dean's and I went with them because of great YELP reviews. I join in with the other happy customers and recommend them!

Plumber showed up within the designated time window.  The pipework under my sink was a mess from the previous homeowner (which is why I couldn't fix it myself).  I wasn't sure it couldn't be fixed without hundreds of dollars of work.  Chris fixed me up for just over a hundred dollars - he did magic with pipe cutting and fitting.  I know some plumbers charge $99 to unstop a drain plus the service call fee.  These guys are great - would highly recommend.

I'm so impressed with their promptness and professionalism. I was able to get a same day estimate on a plumbing issue.  Before finding them, I talked to several other plumbing companies and received a few other bids. They were one of the most reasonably priced and by far the most professional. I would highly recommend their services to anyone who want honest, professional and reasonably priced plumbing services. They are now on my speed dial for any other plumbing services I may need in the future!

They do not offer pricing over the phone. I wanted a quote for a replacement water heater, just a ballpark. $59 trip fee to get a quote, pass.

Ronnie Dean called me the day after their sales tech came out for a estimate.  I did not end up using Dean plumbing for my needs this time, but speaking with the owner gave me confidence in reaching out to Dean plumbing for bids on future jobs.

Here's the problem: to an uneducated homeowner, they are wonderful. They are prompt, respectful, and make you feel like you're getting a bargain. However, to snake one drain and clean out a stopper (a literal two second jobs--his words, not mine), they wanted to charge over $400+ dollars. Make sense that they don't want to give you an estimate over the phone. I told the tech that I received a quote to snake a drain for $167. After speaking with the owner, he came back with $176. Listen, I have zero incentive to pay a cent more. I had to negotiate that they waive the service fee (which other companies routinely do if you go with their services). All in all, the work performed was fine (turns out they didn't even need to snake it), but the up-charge is INSANE. I am noticing that this is a massive problem with the Dallas service industry generally. If you're up for negotiating and you're an educated home owner, they sure, use them.

They were very professional and fixed our problem the same day. I would use Dean's plumbing again.

Absolutely amazing customer service and they very timely. I recommend over the bigger guys who asked for $220.0 just come out and give me a quote. Clean too, they made zero mess and other than the new dishwasher you cannot even tell they were here.

The dreaded scenario of, 1950's plumbing vs the home owner has happened to us. We used Dean's Plumbing to fix a huge problem, which they handled wonderfully. I know I have already rated them, but that was before they went above and beyond and I feel as though the entire team should be lifted back up again. If you have an unexpected big project, these are your guys.

WOW - can not rate these guys high enough! Dean's Plumbing saved our butts BIG TIME yesterday when our water heater decided to die and start flooding our garage at 3:30pm on *New Year's Eve* (lovely, right?) The receptionist at Dean's was so nice, and literally immediately told us they could get the job done same day!! My husband and I were really impressed with the speed and professionalism with which they got the job done, and they even taught us how to turn off our water at the street shut-off valve (which was bizarrely complicated). So grateful they were able to come help us out so late on a holiday, otherwise we would have been stuck with no hot water all weekend - and it's getting down to freezing temperatures! Colin and Sean were really great, and even gave us their personal cell numbers in case we had any questions or needed anything after the fact. This is the type of service I honestly didn't think existed, but feel so lucky to have found!! Really great company, and we were totally satisfied from top to bottom - we'll definitely be using these guys again.

Quick response, addressed my problem. Very honest.

Excellent service in a timely manner for a fair price. Clearing the plugged drain down the roof vent in less than 30. Landon Called ahead with 20 minutes notice and was early, smart, polite and very helpful.

Tech showed up on time - very courteous.  I had a slow drip leak under my kitchen sink.  He quickly determined that the water filter line was the problem and had the problem fixed in minutes.

Fast, efficient and professional.  I highly recommend them.

I had a bad experience with another plumber I had called for my busted water heater. Then I called Dean's and they really did me right. They came out the next day. They called when they said they would. Tony was my technician. He was friendly and professional. I'll be calling Dean's next time I need work done.

Dean plumbing was prompt, professional and handled my issue with ease, Julio was great, would definitely use them again when needed

Jet and Chris were great.  They arrived on time and solved my issue quickly.   They were very professional and answered all of my questions.  My sink drains perfectly now.

Called Dean's Plumbing due to a leaking bathtub faucet, and they came onsite to give a free estimate.  Tony Brown was the professional that was dispatched.  Tony was punctual for our appointment and provided me options to fix the job.  The job was completed and we are happy with the work.  
However, I also want to compliment the fact that Tony and his partner took extra precautions to social distance themselves from my family and me during this repair.  He requested that I use my own pen to sign for the bill, they both wore gloves and masks, and they limited their interactions with us.  I chose Dean's Plumbing because they had good reviews and it is a veteran-owned business, but I will choose Dean's again because of the experience we had with Tony.  

**The extra precautions regarding sanitation were so important due to the COVID 19 pandemic.

Deans has provided annual maintenance for my tankless water heater for years. Providing expert work in a very professional manner for a fair price.
This year with the great freeze I had water leaking through my ceiling from the attic after the pipes that were frozen began to thaw a bit.
Called another Plummer first to get the water shut off and determine where the leak was coming from. While he was able to determine that the water leak was in the hot water line he was unable to determine where the leak was or exactly and his repair approach was to tear apart my ceiling to find the leak.
I then called Dean, which I should of done first. They showed up within 30 minutes, which blew me away considering the demand for plumbers at the time. After a through inspection they located the source of the leak, in the tankless water heater. Based upon a through review of the problem including speaking to the manufacturer, gave me a couple of options of repair vs. purchase new unit. We chose to replace the damaged unit, and they completely installed the next day and we once again we had hot water.
They did a great job in a timely manner for a fair price.
Great company which I highly recommend for any plumbing projects.

Where other plumbers struggled, Deans plumbing knocked out a clogged laundry drain with ease. Def using them for any other home plumbing issues

Because of a new difficult installation it took several visits to complete the work but Deans made it work. Owners really involved and back up work. I can recommend them without hesitation

I called this business to schedule then shortly afterwards I received a callback from the person who said she had to cancel my appointment because they do not service apartments that they service condos, and apologized that she didn't ask prior.   She should've asked me prior to cancelling because I live in a condo.

It's a great company. Billy was the plumber, he was on time. Called me and got here a bit early. A nice guy, family man, hard and fast worker, got my problem solved quickly and reasonably. Call them. Request Billy. You can't go wrong.

Billy came out and found where the leak was coming from. He ran the camera on both side of the house, cleaned out my sewer line and got the plumbing back working. He was very nice and professional and also was able to give me a quote of what needed to be fixed. He showed me the videos on what he found in my pipelines and gave me a quote. I was really impress.

If I could give them 10 stars I would. We had so many problems with a new toilet install and every we called to have them come out there was no wait and they were beyond kind and professional. I will use them for my plumping service from now on.

Dean's was totally honest, best priced, top professionalism, and accommodating. You really cannot do better.

Not thorough. Had a plumbing issue. Got a second opinion and realized that the problem was misdiagnosed. So glad I got a second opinion. Floor was scratched up and they knocked off some from their initial charge in trying to find the problem. I just wish they had run their camera much further to rule out all problems and been more thorough.

If you live in the DFW area and need a Plumber, call this company first.  No games, they will come out for minimum fee and give you a quote, as well as keep you updated throughout the process. Customer Service from start to finish is Outstanding!!!!!!