Davila Electric

Needed a quote for interlocking smoke/CO detectors so I left them a message online.  Their receptionist promptly emailed me to schedule an estimate.  Mark came out first thing the next day, was professional, courteous, and very knowledgable.  While I ultimately decided to not move forward on the project, I would absolutely call them back without hesitation for my next electrical needs.

I've used them in the past with no problem, because they're near my house. This time I called then up for a minor job, an appliance install. The receptionist told me they were scheduling into next month because they were really backed up. I told her that was fine, go ahead and schedule me. That seemed to irritate her (I heard an audible sigh). She then told me she didn't know that they could install the appliance, that she would have to check with her estimators. I said ok, please check with them and let me know. That seemed to irritate her more. She then said she was pretty sure they wouldn't install it. There was no subtlety in any of this. She flat out just didn't want to do her job, didn't want to be bothered with going through the trouble of scheduling the appointment, since the whole job was probably only going to be a couple hundred dollars.

Message received, you don't want my money. So much for sourcing local neighborhood businesses.

After Davila reconsidered a service charge, I changed my rating.  Thank you, Mark Davila.