Always Available Discount Plumbers

Unreasonably priced, charged $225 for barely 30 minutes.  Never provided any explanation on why the charges were so much.  Was in a hurry to get the check and leave.  DO NOT CALL THIS GUY....HE WILL RIP YOU OFF.......!!

According to their website: Our primary business objective is satisfied customers. Integrity, integrity, integrity! But I can tell you nothing could be further from the truth. These guys were never even within 8 hours of when they said they'd show up, and 3 times in a row didn't show up at all. When they called (which didn't happen often) they had these ridiculous excuses for missing appointments. It was like working with a bunch of teenagers. As far as work goes, the work the guy did was okay, but he never did finish the job and in the end I had to hire someone else. Plus he never sent me a bill for over a month and then when I got the bill it was just a total without any break down of what I was being charged for. In the end they billed me for over $800 and I can tell you nothing they did came close to being worth that. They even tried to sell me a faucet set as new for my tub that turned out to be left over from another job and missing parts. When it was all said and done I spent over 30 hours waiting around for these guys who spent less than an hour and a half actually doing any work. If you are looking for professionals who will finish what they start and have a little respect for their customers Always Available Discount Plumbing is not who you want to call.

Showed up at 8:30 for a 2:00 appointment. Guy is a junkie or something. I kept calling and he kept saying he was on his way. Had to threaten with BBB complaint to get him to show up. Then he showed up with no tools, had to borrow MINE! Don't even think about using this low life!

Jerry who works here is the biggest idiot. Do not use this company until he is no longer working there. I have given this guy ( Jerry) the benefit of the doubt on at least 3 seperate ocassions, and everytime he comes out he managed to screw something up. No one should be this bad. He takes short cuts, skips steps and wont install all the pieces to what he is putting together for you.

DO NOT CONSIDER USING THIS PLUMBER UNLESS YOU WANT TO GET FRUSTRATED AND CHEATED OUT OF YOUR MONEY. THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH A SERVICE COMPANY.
A friend referred them to me and the name Always Available is catchy but calls go unanswered and well, read on.... I set up an appointment with them to come out at 10AM on one of my few days off. At 10:45 I called them to make sure they were still coming. They acted surprised and the guy said they would send someone else out.
They completed 2 things successfully but the 3rd I found was leaking after the guy left. So I kept trying to call them about every 30 minutes to get the guy back out. It just rang and rang, never went to voice mail.  Finally about 4:30 someone answered and he said he couldn't send anyone that day so I set up Saturday morning at 10:00 AM. That  Saturday again I had to call them because no one was there at 10:45 yet. Left a voice mail asking when they would be coming out to fix the incomplete item. I called about 6 times and left voice mails every time with never a response. I gave up on them for that day.
So I figured I would get a call first thing Monday at least responding to my calls. NOTHING! I called them on Tuesday morning and JERRY said he received the voicemails and had no idea about the Saturday appointment. He said he would PERSONALLY come out next Saturday at 10:00AM and fix the issue.
So today, Saturday, I called him at 10:15 just to make sure I wasn't going to be stood up again. I told him, let's just make it easy and credit me for 1/3 of the bill from the original service call since he probably wasn't coming out. He said he was already on his way. So I asked him how far away he was and I told him I would have appreciated a call saying he was running late. That's when I realized the call was disconnected!  I gave him the benefit of the doubt that we got disconnected or that his battery died. I called him back several times and left voice mails to find out if he was really coming out. Then I tried from a friend's phone and he answered!  I asked him if he was coming out and he hung up!
So read those other reviews. Obviously there is a pattern here. His idea of good customer service is not making sure his workmanship is satisfactory and the easiest way to deal with an unsatisfied customer is to hang up.  I WARNED YOU. I will be contacting BBB.

NO SHOW
RATING: VERY POOR. On Thursday the 28th of Feb. at 4:00 p.m. we reported a plumbing problem to this company by phone. The phone rang off the wall before a guy finally answered. He said I should call the office. I said I did call the office (it was the same number so obviously it was routed to his phone in the field). He then said (this so-called  24/7 advertised service business)that the office must have gone home for the day. I told him the problem we had. He then proceeded to tell me to call back again the next morning so that it could be scheduled. I called the next morning at 9:30. A different guy this time answered the phone and took our plumbing leak information and said he'd call me back but another hour went by and he didn't call back. I called back again and got a voice mail.  I left another message.  Still, no return phone call.  I called again at 11:30. Again, no answer went to VM. I then waited all afternoon before calling again at 4:00 and it went to voice mail again! I left another message saying I had not heard from them all day and would they please respond. I then called again on Saturday morning at 9:00, and finally got the same person who answered on Thursday to answer. He said that he was just made aware of it the day before, but fear not that he had a job to complete that morning, BUT he would come out at 1 p.m. They never showed on Saturday, or had the professionalism to even call and say why. I called again with an irate message @ 10:30 a.m. Sunday and again got a VM. I informed this company if they did not respond back to us before 1 p.m. Sunday that we would file a BBB complaint against them. This plumbing company is not professional, or reliable.

This is the worst business experience I have ever had. They replaced my water heater in 2011 and then it stopped working in November 2012 so I called them to come look at it. They come same day and replace the elements and I write a check for $150 (on a water heater with a 10 year warranty.)

After they leave, I discover the water heater is not working so I call them to come back and look at it and they promise to come back the following day. I cancelled my out of town trip so I can be home when they come but they never showed up for 2 days. When I finally get them on the phone (they never answer the phone) the guy tells me his buddy is working on his truck's brakes so he cannot come. I asked when he thought he could come and he had no idea. I told him that I needed job finished and he hung up on me and never took calls from me afterwards.

I got another plumber to come fix the water heater and in 15 minutes they had fixed the problem for less than the $150 these guys had charged me. I went to my bank to stop payment on the $150 check (cost me $35) and surely 2 weeks later, Always Available Discount Plumbers tried to cash that check for the job they never finished.

I read some reviews about them online  and everyone has same issues with them. DO NOT WASTE YOUR TIME WITH THESE JOKERS.

This company saved me $1200!! Benjamin Franklin company quoted me $1800 to fix a small leak in front of my house, said a soft water connector had cracked. (Advised us to reach out to the soft water company, which made sense. The soft water company guy that came out was polite but not helpful). In my eyes it was going to require some digging in mud but nothing major, so I didn't understand the big price tag BF had given me... hence a second opinion.
And what in tarnation but!!! - The leak location wasn't even where the BF plumber said, which was a sign not to use them. This plumber found it, fixed it and was done without a lot of fanfare and for 1/3 of the big box plumber cost.