Accurate Leak & Line - Turtle Creek, Dallas

My project involved fixing rusted cast iron sewer pipe under the house with concrete slab foundation

I was hoping to avoid digging under the foundation.  I found Accurate Leak & Line as the company that does trenchless repairs.  However, after inspection of my pipes, it was determined that my case was not a good candidate for this type of repair. The rusted cast iron pipe did not have enough structure left to be able to do trenchless repairs.

Accurate Leak & Line gave me an estimate that involved digging 15 ft under the foundation and replacing the rusted sewer pipe with a PVC pipe.

I did not do the repairs immediately hoping to be able to do drain cleaning every time the sewer line got clogged.

The house is the rental property.  As these things always happen the sewer pipe got clogged when I was on vacation in the Caribbean. During the cleaning of the drain, the cleaning snake got stuck in the rusted pipe.  I could no longer postpone the repairs.

I called a few more companies to get some more quotes.  Nobody seemed to have their act together the same way Accurate Leak & Line did.  Some pretended like they were doing me a favor, some told me that they did not need any permits, some wanted to create a huge mess in the house by breaking the concreted from the inside.

I had to do the full repair while being very far away and Chad (one of the owners) made it very easy.  I am a picky customer.  I ask a lot of questions, I text and call to get more information.  Chad always kept me in the loop, answered every question, and exhibited a great level of customer service.

I am very satisfied with the repair, and I am glad that I picked Accurate Leak & Line to do it.

Slab leak in a 1979 old house. They got the job done in a timely fashion. Gave a rough quote prior to starting the job. Overall good experience. Would recommend

I didn't find Accurate until I was already halfway down the road with a general plumber.  He seemed unsure of how to proceed so I contacted Accurate.  I had a pretty detailed conversation with one of their guys who was able to answer all my questions and give me some sound advice.  Turns out our leak is turning into a kitchen remodel, but I'm planning on bringing these guys in for the reroute as part of that project based on the great customer service I received, even though I haven't paid them a dime.... YET.

I chose Accurate Leak & Line mostly for their high rating on Yelp, but also because of their very competitive quote; I got several other quotes that were a fair amount higher. I was not disappointed: They did all the things that you hope a contractor will do. They showed up when they said they would; they did the work well and kept me up to date; they were polite and respectful; they cleaned up well after they were done; and the final bill what exactly what they had quoted. They showed a high degree of professionalism, something that a lot of other providers lack. I give them my highest recommendation.

Having a busted sewer line possibly more than 15 feet under your driveway is a scary thing. The thought of spending thousands of dollars with a company that you don't know on a problem you can't even see is even scarier.  I talked to several companies. Some said they could fix it, but cutting and replacing the concrete would be up to me.  Some told me they could do the concrete work, but that it would never match the old and I should expect to not use my driveway for 3 weeks.  Some couldn't even tell me exactly WHERE they thought the leak/break might be -they'd just have to dig it up and see.  Thankfully, I found Accurate Leak & Line.  I read the reviews and decided to call. Best decision I ever made! I worked with Christian and he was positively AWESOME.  I could tell from our first meeting that he was a pro and I immediately felt a sense of relief knowing that I had found a 'good guy' and a reputable and reliable company that could fix my problem. He came out immediately and provided a quote the next day.  When I was ready to begin the job, he walked me through every step of the process.  I'm a gal that asks a LOT of questions (what if this or that happens?) and when I called him with my questions, he always responded promptly and took time to ease my concerns.  When Christian got here on Day 1 of the job, he re-scoped the line again to try to pin-point the exact location of the leak.  Since it (possibly/HOPEFULLY) wasn't too far from the edge of the driveway, he instructed the excavation crew to dig down, then UNDER my driveway in an attempt to get to the line WITHOUT having to break up and patch the concrete driveway!  The thing that really impressed me was that even the excavation crew (who are not their employees, but who they exclusively use) were professional, courteous and meticulous in their work. This says a lot about Accurate Leak and Line's standards. In about 5 hours, these guys dug a 9 foot hole, then tunneled 4 feet under the driveway and dug directly to the broken sewer line!  Talk about ACCURATE!  I gave them my camera and they took pictures of the broken pipe for me. Day 2 - their plumber Abel came and cut the broken pipe and after wrestling with a completely clogged other end, pulled out something that looked like a tree trunk that was about 30 long! He fixed the pipe and ran his camera in the line, showing me where the new, clean pipe was and making sure that there weren't any other clogs or breaks. The next day Christian came and ran a 'hydro' test to test yet again that there were no leaks.  He waited here for my city's inspector to arrive for the inspection.  The very next day, the excavation crew returned to fill the hole up.  They carefully packed all the dirt back, soaking it with water every few inches and tamping it down hard to ensure it was packed down tight. Remarkably, there wasn't any dirt left- they got it ALL back in!  They raked the yard, hosed off the driveway and were done in 4 hours. 4 days start to finish and my sewer line is working AND, my driveway is intact! Would I have rather spent this money on a trip to the Caribbean?  You bet.  No one wants to spend money on something you can't see - but obviously the problem was bad and needed to be fixed.  And thanks to Christian and the great guys at Accurate, they turned a 'dreaded' situation into a positive one as I know the job was done right, at a fair price and without a hitch!  Thanks guys- y'all are the BEST!

This company is AWESOME!  I called on a Sunday (of a holiday weekend), and my call was returned within 5 minutes of my message being left.  They were out the next morning (MLK day) to check my backed up lines.  It turned out to be a city problem, so Accurate didn't even charge me for the visit!  ROCK!  Best customer service EVER!  I'm very pleased!

Thought this company was ethical, but after two leak detection test performed by Accurate Leak and forwarding me an estimate of several thousands of dollars to repair these non-detectible leaks by Leaks, LLC (recommended leak detection firm by #Riddellplumbing, and Leaks LLC only does leak detection, not repair), I'm finding out that there are no leaks in my fresh water plumbing!!  Thinking about reporting to Texas State Board of Plumbing Examiners.  

Also, when I asked for a report of where the leaks were form Accurate, the owner responded that they locate the leaks when they do the repair.  Hence, no other plumber can quote the job and a home warranty company won't be able to cover the expense since the diagnostic is not specific.  

Again, when i initially spoke to the owners, I thought they were on the up and up.  But a several thousand dollar estimate to fix a problem that apparently does not exist - go elsewhere.

Highly recommend Leaks LLC.

A job this massive had me very nervous. My home is 50 years old and the cameras showed clear deterioration in the old cast iron pipes. I called a number of companies. Most bids came in much higher. I found Accurate Leak & Line through a Google search.  Ratings were good. Called Chad and he was not the typical salesman making over the top promises and pitches. He comes out to assess the job and follows up with an email. Still no high pressure sales pitch. A few months go by, and still...no  hounding. Just one or two follow up emails. Finally, we have saved enough $$$ to get the job done. We schedule and they begin. In EACH STEP of this huge project,  the Accurate pros were on their game. I was seriously nervous. But they were on it. Even working under the house in the pouring rain.  They knocked it out in a matter of days and did a STELLAR  job. Highly recommended.

OK, this is the truth. This is the best money I have every spent. No jack hammering a slab, no stone floor repaired, no wood floors destroyed no digging no trench. These people are really pros. They are not cheap but as daddy said you get what you pay for and I did not want to tear up my house to fix the two separate leaks in my sewer. So I shopped for a better way and thank the Lord I really did find it with this company. If you are worried about a jack hammer going into your floor and then the foundation, then the dirt being hauled out and then back in, and the dust and mess, this is positively the answer.  If I could give them 10 stars I would do it.  I am so pleased.

I am so pleased with this results that don't mind giving anyone in this situation my personal account of the facts, just call me (John)  at 469-261-6000 and I will give you the blow by blow of what the company did for me; the cost, the time, and the expertise they used, the results. Why? Because I know how bad it feels when you are on that side of this problem and need information to make a good decision. This company was it for me. It does not get better than this for the situation I was in.

We have used Accurate Leak & Line twice for nasty foundation leaks.  Both times they found the leak quickly for FREE in the middle of the foundation and corrected it by re-routing the plumbing through the attic and walls instead of tearing up the foundation in the middle of the house.  Given how unstable foundations are in my neighborhood, it no doubt saves me even more money in foundation repairs by not disturbing the ground. I am very grateful to them for the fast, honest, high-quality work they provide!

Chad from Accurate Leak is great. Very honest, showed up on time, and provided a timely report. I had a previous plumber out to check the lines for a foundation warranty transfer, the previous plumber indicated that I may have a sewer line leak. Chad showed up and tested the home and found out that only the clean out pipe (used by the plumbers to check the pipes) had a crack in it. No issues with any of the lines underneath the foundation. Chad went above and beyond...saving me a lot of money!

We had the plumbing lines rerouted due to a long history of slab leaks. We had considered the epoxy restoration and we are so glad we did not do it. The reroute was fast, easy, very little damage to the drywall. The job was done surgically and I was very please. Several thousands of dollar saved. The epoxy would have been a disaster due to the poor condition of my pipes. We paid the low price that we were quoted and they never tried to add anything on even when they found issues here and there that require some re planning. I certainly recommend this company.

So pleased with my pipe repair experience!  Once my leak was detected under the slab of my home, I was anxiety ridden with the thoughts of the expense and mess that it would take for the repair!  I took several bids for the work and Accurate Leak & Line was the only one that could service a pipe reroute.  I felt confident and informed with their expertise and was pleased with the reasonable cost as well as efficiency and professionalism of the repair team!  It's been several weeks and no problems! Plus, I didn't have  a mess to deal with since there was no hammering or displacement inside my home!  Thank you!

They had to replace a 35 foot sewer line buried 4 feet deep.  Trenched the 1st day, laid pipe down the 2nd, and completed the 3rd day.  Work was excellent.  The diggers brought covering for the grass where the dirt from the trench was placed so when the trench was filled, the yard looked great with no excess dirt in the yard. i have used Accurate Leak & Line for over 12 years and have always used them when doing this kind of work or lining work.  I am a real estate investor and I like things to be done correctly the first time and done only once.  I have found that here.

The work was performed in Lewisville, TX, not California.

Rick James

I had a slab leak recently and Accurate Leak & Line did an excellent job with the repair! They were very easy to work with and showed up on time. The leak ended up being a little more complicated than we originally thought, but they still fixed it quickly. I chose the reroute option and I'm very happy I did! They gave me a quote for both a tunneling option and a reroute option, and both of the quotes were cheaper than the other 3 plumbers I talked to. I have already recommended Accurate Leak & Line to two friends!

This company is EXCELLENT if you ever have a job you need done right!  They are better than any plumber I have ever called.  Christian was professional, knowledgeable and very up front on the pricing.  He answered all calls and questions that I placed to him.  We were delayed on our job due to the winter storm in February but it was well worth the wait.  I would recommend Accurate Leak & Line for any major job that you have that requires going under the slab of your house.  We have a lot of plumbing issues at my location and will use them again in the future.  Thanks for being such a GREAT company to work with!

I call them for a leak, they give me a quote over the phone & send their guy next day to check it. They did excellent job for repairing the leak.

These guys were great, after getting quotes from two other plumbers to fix two leaks and replace old clay pipes my brother told me about trenchless plumbing repair so I called Accurate Leak and Line they came out the same day gave me a free estimate that was about half of the other estimates they also did extra work that I thought was included but wasn't just so I would be happy the job was completed in the exact time frame they said and everyone was very nice  I can't recommend this company enough!!

We were thinking about replacing our sewer line and got an insane estimate (plus some scare tactics) from Public Service Plumbers. We called Accurate for a second opinion, who sent out Josh who did another inspection. Great guy and an honest man who advised against doing any extensive work since the pipes are working and there's no emergent problems. You can't buy that kind of strong character. He could have tried to take us for thousands but instead was polite, honest, forthright, and thorough. If anything does go south they'll be who I call.

Our cast iron sewage line was replaced with PVC.  Job was worked into their already scheduled job calendar, and done quickly!

Chad and his team did a great job last year when we had our old cast iron pipes replaced. They got the work done in the time frame given, with minimal interruption, and we've had no problems since. I appreciated their professionalism and communication each step of the way. I highly recommend if you have a need for their services.

We had a clogged pipe and it was unfortunately determined that we needed an entire sewer line replacement. I came across Accurate Leak & Line and had them take a look and provide a quote for replacing the cast iron with modern pvc pipe. They were very reasonable in their pricing so I went ahead and contracted their services. I could not be any happier. The team who performed the work, both the diggers and the plumbers, were exceptional. Everything went smooth, even though the pathway to the city line was very difficult to trench. The entire job took only 8 days, and the yard looked identical (if not better) then before the work. I highly recommend their work if you need your sewer line repaired/replaced.

I used this company to replace my aging sewer lines in December (50 yr old cast iron pipes). Several of my neighbors had just done theirs due to failure, so I figured it was just a matter of time for mine. They were able to reroute through my backyard and not tear up my foundation. Trench was dug in one day, all pipes placed the next. they also moved the plumbing and drain for my washing machine in the garage. The complete job was finished in 5 days, much faster than my neighbors, and knowing what $$$ they paid I feel like I got a very fair price (still a good bit of money, but these things are not cheap). As the weather warmed up my nose told me I had an issue. I called them up and they sent a tech out who confirmed my master shower drain P trap was not holding water properly. Two days later they had it all fixed up, no hassle. I mostly spoke with Christian, who was very polite and professional. So, even though I did have an issue that needed resolved after the initial installation they took care of it quickly and without argument which proves they stand behind their work (unlike a friend of mine in Arkansas who's plumber is acting the opposite). I would definitely recommend them and use them again.

I had an appointment last week and because of the rain they couldn't do the work.  Chad stopped by my house to explain and we rescheduled for Monday, but he never showed up.  
I called and left a message and never got a return call back. I then called the West office and left a message.  No return phone call.   I wasted more than a week waiting on this company.   Very unprofessional.  If they are too busy to come at the appointed time, or to return a phone call then they don't need my business, or yours.

Chad came out and gave us a quote for sewer line repair and replacement.  Externalizing all the sewer lines from under our slab to outside it.  His quote was reasonable.  His workers were great.  Everything was done on time and on budget.  They did amazing.  All work was able to be done outside.  No trenching through the house.  We have been recommending accurate leak and line to all our neighbors who ask us who did our work.  All the cast iron sewer pipes in the neighborhood are the same age and all slowly failing.  

Highly recommended.  Of all the contractors for various projects, we have had to work with in the last 3 years Chad and his crew were the best.

Accurate Leak & Line has such a great team!  We had a busted pipe in our front yard and they were so professional over the phone as well as in person. Their pricing is very reasonable. Each person we talked to over the phone was understanding of our issue and you can tell they want to help. If you are ever in need of a great company please give them a call!  I would recommend them to my family and friends. Thanks team!

These guys were prompt, had the proper equipment, and most importantly, were fast about completing the job we had for them. Highly recommended.

They were referred by a foundation company who said we had a water leak in our foundation.  The did an assessment and estimated that it would cost $30,000 to fix the plumbing.  They said run it through our insurance, and they will pay.

We contacted our insurance who contracted with a plumber to evaluate the issue.  They said that there was not a leak. Being skeptical of insurance companies,  I hired another plumbing company on my own who confirmed as well that there was not a leak.

Multiple times we tried to get Accurate Leak and Line to show any of the other plumbers and/or the insurance company where they found the leak.  They said that they would not talk to them

Total frauds.

I would 100% recommend Chad and his team at Accurate Leak and Line. Having a below the slab plumbing leak is an expense nobody wants to undergo, but it is a necessary repair.  Chad is a man of exemplary integrity. He went over and above to get my extensive problems fixed and fixed correctly. His team was knowledgeable, courteous, professional and skilled. I feel very comfortable knowing the work was done properly as they were always available to update me along the way.

Accurate Leak & Line are highly recommended.  We had a suspected sewer line leak under the slab of our home.  We contacted a different plumber first and they conducted a static test and saId that we had a large leak.  I decided to contact Chad at Accurate to do further testing based on their reviews on Yelp.  Chad determined that we had no serious leak at all and did not recommend further testing.  An honest man!  Accurate specializes in leak testing and repair and not general plumbing.  I would strongly recommend them if you have any kind of suspected plumbing or sewer leak.

Horrible communication. They never call back. They never sent us the technician notes and it's been almost 2 weeks. Use another company

Great team that did great work from the initial estimate to completed job.  Broken pipes in an older home.  Accurate came out, did video inspection, gave bid for tunneling or abatement and explained the benefits of both.  We went with new pipes outside the house.  Next closest bid was $6,000 more. From turning the first shovel of dirt, to install, inspection, punch list, and driveway and yard restoration they were prompt and professional.  Should we ever need another plumber Accurate gets our business.

I am so happy with this company!  If I were as brave as John A in Frisco, I'd give my number out too to sing their praises.   Seems silly to get so excited about replacing pipes, but after a big box plumber charged me more than 3 times what is normal for a pipe leak, it was a blessing to find Chad and Christian.   Chad really worked the numbers hard (knowing what had been done to me previously) to replace my entire house full of pipes for less than what the other company charged to fix one leak!!!!!   When I whined just a little to Christian about going without water for one night because I own 3 dogs, which eliminated the possibility of going to a friends or a hotel for the night, he took pity and encouraged the workers to at least leave me some cold water.   They did one better!  They brought in two extra guys, did all the preliminary work that didn't need the water to be turned off, quit a couple hours early instead of starting the water off part of the repair, then came back the next morning and finished that day... less than 2 full days instead of the predicted 3-4 day job, and hot/cold water through the night!   Everything was clean and back to normal when they left!   Finding an honest plumber can be tricky, but you can trust these guys to bend over backwards to satisfy the customer!  I'll use them from now on for all my plumbing, and have told all my neighbors about my positive experience!!!

After getting 7 quotes from reputable plumbers in the Austin area, these guys came in and did the most through inspection of any others by far.  Accurate in their title says it all and their estimate was lower and not open ended like so many others here.  They knew exactly what it would take and the best way to fix it.  No mess, hauled everything away, cleaned up after themselves.  They even wrapped the jack hammer with a wet towel to keep the dust down.  No one likes to pay for plumbing repairs, but if you gotta do it, these are the guys.  Thanks Josh, Chad and Christian.  Job well done.
Steve Esker

We had them come to a property we had listed to perform a trenchless drain repair.  From start to finish Josh was professional, informative and patient.  We plan on using and referring Josh and his company for years to come, as trusted service providers are hard to come by.

They were timely and explained the plan each step of the way. Their price was very reasonable. They too care of building permit and inspector appt. They moved quickly and I was very happy with the limited front lawn damage.

This company I believe has the ability to do good work.  Its a shame that they don't bother delivering the quality that they are capable of.  After consulting with the company for several months while waiting on insurance I had a lot of confidence in this company.  When it came time to do the work it seemed pretty obvious to me that they had and A Team and a B Team and the A Team went to a bigger job and they sent the B Team to do my job.  It took them 4 days to do a 2 day project and then they did not even finish.  One day they left without a word and never came back.  They did not even leave an invoice for the work they did do.  They didn't bother to fill in the holes in the ground.  They didn't bother to close up the hole that they made in the side of my house.  They made the clean out too tall so that the lawn mower hits it.  They didn't bother to return calls.  Fortunately I had not paid in advance.  Six months after leaving without notice they called me wanting to know why I had not paid for an invoice I never received.  I deducted what I paid others to finish the job and I paid them.  They never did give me any explanation for why they left and never came back.

Overall, the work was good from what we can tell so far, but the communication on multiple levels could have been better. For example, no one told us ahead of time that multiple wheelbarrows of dirt would have to be hauled away because it wouldn't all fit back under the house when repacking the dirt. So, seeing our dirt being taken away felt unsettling until it was explained to us (after several wheelbarrows worth were already hauled away) that that was a normal practice. Plus, when Christian did come by to talk to us in person about the 20%-30% of dirt that didn't go back under the house after it was excavated, he pretty much backed us into a corner and told us that they could re-open the hole and put a little more dirt back in, but it would cost us extra money!! Not diplomatic towards the customer if you ask me. This job already cost us $12,000 when you combine all the expenses, so not understanding and then backing the customer into a corner doesn't sit well when so much out of pocket money is being spent. The contract never said how much dirt is to be hauled away, so when a customer expects 10%-15% but in actuality sees 20%-30% being hauled away, that is concerning. Just giving customers a better forehand understanding would be considerate.
Hopefully everything will be good with our house and foundation, like he explained to my husband and I.
Also, fairly lengthy wait times for scheduling. That's why we took off two stars.

I couldn't be more pleased with the extensive work done at my house by the team at Accurate Leak and Line (AL&L) to replace my worn-out and leaky cast iron sewer piping with PVC.  They were recommended to me by a close friend from my church for whom they had done a similar project a year or so ago.  

I'm in my mid-60s and have dealt with more contractors than I can count over the nearly 40 years I've been a homeowner.  Accurate Leak and Line checks ALL the boxes when it comes to being an excellent contractor.  Initial assessment, proposal, communication, implementation, and follow-up were all handled with professionalism, consistency and courtesy.  They showed up each day exactly when they said they would.  When my personal OCD tendencies showed up and I asked too many questions, Christian, my project manager, responded graciously and respectfully to every question I had.  The excavation crew from Deanda Excavation was first-rate with every facet of the digging, tunneling and backfill.  They took great care with my yard and house during each phase of their work.  The team of AL&L plumbers that handled the actual replacement of all the cast iron with PVC (and it was a TEAM - I think it was at least 6 or 7 plumbers) knocked out the entire plumbing job in a single day, and did it with astonishing efficiency.  They went above and beyond in ways I definitely didn't anticipate.  For example, they installed two dedicated in-ground cleanouts that never existed at my house before for easy maintenance access at the kitchen sink and half bath drains.  If there's ever a clog, it will be easier than ever to clear.  When the project was finished, my house and property were undamaged and greatly improved.  

On the cost side - Accurate Leak and Line charged me the same amount that another reputable contractor had quoted - but the competing quote was ONLY to replace the cast iron plumbing under the house and did not include the long run of pipe (actually two separate runs) from my house to the city sewer service at the alley.  Because of this difference in project scope, the Accurate Leak and Line quote ended up being substantially lower than the competing quote.  And the job is now 100% done.  

If you ever need this kind of project done, use these guys!  You won't regret it.