Best Water Filter Services in Phoenix AZ
Landscaper
What happened to quality and customer service these days?
I'd never refer this company to anyone. We used them for damage to our pool deck that needed to be replaced and resurfaced. A job that the father/owner of the company called, too small of a project and my son never should have taken it on. knowing what we went through demonstrates that their hearts weren't into our project from the get go and we felt we weren't going to get the quality service costumers deserve. From the very start of this project we had nothing but poor communication and frustration from them. The start date was determined the night before they came and we only found out they were coming because we emailed them asking since they never contacted us. Another issue was they said the crew would show up one day and never showed up. Never bothered to call to let us know they weren't coming and even stated that they don't have control over their own crew to when they come and go. Also the son, David stated after several attempts to contact him, he was extremely disappointed in his crew. He agreed that the work that was done with the broken tile was unacceptable and agreed that he and his crew had miscommunication on what would be done to fix it. David told us he didn't realize that the crew never showed up until we contacted him. What does that say about a company? What owners don't have tabs on their own crew? Another issue we had was the sloppiness of the crew. We watched them clean their equipment covered in cement in our backyard over the rock area, pavers and patio. We all know that cement hardens and the white residue doesn't come off. The rocks were destroyed and now needing to be replaced as well as a few other things. They left small pebbles all over our artificial grass which wasn't the easiest to pick up as well as a few other things. There was multiple discussions of keeping the back gates locked due to having two dogs ,but yet every time they came they left them open. With the being said we had to adjust schedules /take days off of work to monitor the dogs. After a month plus of the project being almost finished the lace finish to the paint was missing in areas and the decking was chipping easily. They did come back to touch up a few areas and then just left the paint can for us to do. But the tiles that were broken/chipped were to be fixed per our contract and were only filled in with grout, not fixed. We agreed to a deduction off our total amount bill instead of getting them fixed because in the end weren't comfortable with neither the crew nor the owners. There was such a lack of respect for customers concerns and requests, as well as agreeing to hear out what we had to say. As an owner you may not agree with what a client has to say, but you should allow them to share their complaints without arguments and disruptions. This wasn't something son nor father/ owner are capable of.
https://www.innovativepoolsyst…
I'd never refer this company to anyone. We used them for damage to our pool deck that needed to be replaced and resurfaced. A job that the father/owner of the company called, too small of a project and my son never should have taken it on. knowing what we went through demonstrates that their hearts weren't into our project from the get go and we felt we weren't going to get the quality service costumers deserve. From the very start of this project we had nothing but poor communication and frustration from them. The start date was determined the night before they came and we only found out they were coming because we emailed them asking since they never contacted us. Another issue was they said the crew would show up one day and never showed up. Never bothered to call to let us know they weren't coming and even stated that they don't have control over their own crew to when they come and go. Also the son, David stated after several attempts to contact him, he was extremely disappointed in his crew. He agreed that the work that was done with the broken tile was unacceptable and agreed that he and his crew had miscommunication on what would be done to fix it. David told us he didn't realize that the crew never showed up until we contacted him. What does that say about a company? What owners don't have tabs on their own crew? Another issue we had was the sloppiness of the crew. We watched them clean their equipment covered in cement in our backyard over the rock area, pavers and patio. We all know that cement hardens and the white residue doesn't come off. The rocks were destroyed and now needing to be replaced as well as a few other things. They left small pebbles all over our artificial grass which wasn't the easiest to pick up as well as a few other things. There was multiple discussions of keeping the back gates locked due to having two dogs ,but yet every time they came they left them open. With the being said we had to adjust schedules /take days off of work to monitor the dogs. After a month plus of the project being almost finished the lace finish to the paint was missing in areas and the decking was chipping easily. They did come back to touch up a few areas and then just left the paint can for us to do. But the tiles that were broken/chipped were to be fixed per our contract and were only filled in with grout, not fixed. We agreed to a deduction off our total amount bill instead of getting them fixed because in the end weren't comfortable with neither the crew nor the owners. There was such a lack of respect for customers concerns and requests, as well as agreeing to hear out what we had to say. As an owner you may not agree with what a client has to say, but you should allow them to share their complaints without arguments and disruptions. This wasn't something son nor father/ owner are capable of.
Phoenix, AZ