Best Patio Cover Installation in Phoenix AZ
Landscaper
A review, along with a little education for those who, like my family, did not know what to expect.
Family business. Nice people. David was very prompt and always called back or texted very quickly. His dad did, also. Their workers, however, were not as responsive or as responsible. Pool looks great. The owners definitely know what they are doing regarding this type of work.
The good:
Complete pool redo, plaster removed and new mini pebble done. Removed a very small spa and made a seating area.
Pool deck resurfaced.
Far as we can tell workmanship is excellent and looks beautiful and we are extremely happy with the final product.
They even gave us a free upgrade in pool filter, and removed our diving board at our request.
They redid the steps and added a play shelf and chipped in a hole for an umbrella right in the pool for some shade. Nice touch.
Owners very quickly responsive when issues arose.
The bad:
There were several issues along the way (see, the ugly, below).
They called it, giving us a new pool deck. It's not a new pool deck. They resurfaced it with a new application of the color we chose. There is not a brand new deck. (I imagined new concrete being poured into a different shape, etc. when they said new pool deck. Why would I know any different? I am not in the biz to know the lingo.)
Speaking of the pool deck, I asked the original guy who referred this company to us for cool-on-your-feet decking stuff - but now that it's hot, so is the pool deck. The original guy acted like, of course, that's all we use.
Communication of what happens when:
I repeatedly asked for a timeline of events. They finally said they couldn't give one to me. I didn't even need an exact calendar date until the day before, but they refused to tell me anything unless I badgered them about what was happening next and approximately when?
Example: start day ended up being the first day of school break. I was told they would start that week, but I got no word on which day or a start time, nor did I know that they would only be there part of a day and not come back for another week after that first partial day. They showed up at 7am and we were all sleeping in. Awesome.
We thought it would be a continuous process, day after day, until finished. We were not told otherwise, and since we don't pay thousands of $ for a pool redo each year, there is no way for us to know that this is not how it normally goes.
It was also hard to actually see (in the samples and pix) the proper color the pool/water would be, so I feel like the color came out not exactly what we had wanted.
They didn't tell us what equipment to buy for maintenance, or tell us how to maintain the pool. Not sure if any company does that, but for all that $, you'd think it would be thrown in as a customer-service thing.
The ugly:
There ended up being a leak because the workers hadn't properly fixed/sealed off? Removed? the old piping when they put new pipes in. Ended up with a lake right next to the foundation of the house. They took care of it quickly after discovery.
Their workers opened the gate after I told them to keep it closed and our dogs got out. I only knew after maybe 30min when I went out to look and said, where are the dogs? And no one knew...at the same moment a neighbor several streets away was calling to tell us he had caught one of the dogs but the other was afraid and ran from him. I told the workers, you let my dogs out? Go find them! And they looked at me like I was crazy and went back to work!
I had to call Ed, the owner, and he got on them to go get my dog. I went and got the one who had been caught and also was looking for the other one but they found her first. Ayayay. They are outside dogs. They can't handle being inside all day, not used to it - lest you tell me to get a grip and put them in. I could for a few hours if the workers needed the gate open (and I had on other days when they let me know gate needed to be open a bit), but they did not indicate a need to have the gate open.
All in all, finished product is great, but there were some snags along the way, which is why the downgrade from 5 stars. I don't know that other companies wouldn't have other snags. It's always something with a major renovation, isn't it?
https://www.innovativepoolsyst…
Family business. Nice people. David was very prompt and always called back or texted very quickly. His dad did, also. Their workers, however, were not as responsive or as responsible. Pool looks great. The owners definitely know what they are doing regarding this type of work.
The good:
Complete pool redo, plaster removed and new mini pebble done. Removed a very small spa and made a seating area.
Pool deck resurfaced.
Far as we can tell workmanship is excellent and looks beautiful and we are extremely happy with the final product.
They even gave us a free upgrade in pool filter, and removed our diving board at our request.
They redid the steps and added a play shelf and chipped in a hole for an umbrella right in the pool for some shade. Nice touch.
Owners very quickly responsive when issues arose.
The bad:
There were several issues along the way (see, the ugly, below).
They called it, giving us a new pool deck. It's not a new pool deck. They resurfaced it with a new application of the color we chose. There is not a brand new deck. (I imagined new concrete being poured into a different shape, etc. when they said new pool deck. Why would I know any different? I am not in the biz to know the lingo.)
Speaking of the pool deck, I asked the original guy who referred this company to us for cool-on-your-feet decking stuff - but now that it's hot, so is the pool deck. The original guy acted like, of course, that's all we use.
Communication of what happens when:
I repeatedly asked for a timeline of events. They finally said they couldn't give one to me. I didn't even need an exact calendar date until the day before, but they refused to tell me anything unless I badgered them about what was happening next and approximately when?
Example: start day ended up being the first day of school break. I was told they would start that week, but I got no word on which day or a start time, nor did I know that they would only be there part of a day and not come back for another week after that first partial day. They showed up at 7am and we were all sleeping in. Awesome.
We thought it would be a continuous process, day after day, until finished. We were not told otherwise, and since we don't pay thousands of $ for a pool redo each year, there is no way for us to know that this is not how it normally goes.
It was also hard to actually see (in the samples and pix) the proper color the pool/water would be, so I feel like the color came out not exactly what we had wanted.
They didn't tell us what equipment to buy for maintenance, or tell us how to maintain the pool. Not sure if any company does that, but for all that $, you'd think it would be thrown in as a customer-service thing.
The ugly:
There ended up being a leak because the workers hadn't properly fixed/sealed off? Removed? the old piping when they put new pipes in. Ended up with a lake right next to the foundation of the house. They took care of it quickly after discovery.
Their workers opened the gate after I told them to keep it closed and our dogs got out. I only knew after maybe 30min when I went out to look and said, where are the dogs? And no one knew...at the same moment a neighbor several streets away was calling to tell us he had caught one of the dogs but the other was afraid and ran from him. I told the workers, you let my dogs out? Go find them! And they looked at me like I was crazy and went back to work!
I had to call Ed, the owner, and he got on them to go get my dog. I went and got the one who had been caught and also was looking for the other one but they found her first. Ayayay. They are outside dogs. They can't handle being inside all day, not used to it - lest you tell me to get a grip and put them in. I could for a few hours if the workers needed the gate open (and I had on other days when they let me know gate needed to be open a bit), but they did not indicate a need to have the gate open.
All in all, finished product is great, but there were some snags along the way, which is why the downgrade from 5 stars. I don't know that other companies wouldn't have other snags. It's always something with a major renovation, isn't it?
Phoenix, AZ