Best Shade Cleaning in Phoenix AZ
Landscaper
We had been working with Chance and his company for about 5 years. At first his caliber of work was fantastic! We was responsive, have great quality control of his team, and we were very happy. Over time his quality had faded. There seems to be a lack of attention to detail. Essentially we are just paying him to come and cut the grass and use a leaf blower. Occasionally we will see that bush maintenance has been done but not regularly, and we have noticed that there is watering issues. We have communicated the water issue and it has yet to be resolved. There is flooding constantly in our yard, and sprinkler heads are never checked unless we ask them to come back to fix it, but by the time they return, other sprinklers are broken and there is zero communication about it.
For me, the biggest issue is that the crew keeps leaving gates propped open. I understand that accidents can happen, but I've had to communicate this issue in the past. Lately, for months now, I have come home to discover our gates propped open and our dogs trying to escape. We have two small schnauzers, and they are older dogs, and it seems that Chances team does not listen when we beg them to be more careful.
Today, our dogs were nowhere to be found and again the gate left wide open. It's a self latch gate, so the yard guys had to move our rocks around to force the gate to stay open. I texted the owner, Chance and stated that we cannot have people working here that do not respect our home and family and that our pets are missing and that among other issues, our missing dogs was reason enough to no longer work with his company.
His response: my apologies, I'll remove you from the schedule.
We found our dogs, thankfully! My frustration mainly stems from a perceived lack of empathy, customer service, and own ship of the problem that this company has caused. I would have hoped that after years of work, there would be more of a response to the compromised safety of our pets. To be fair, I did respond to Chances text in a rude manner, and then he texted back expressing concern for our pets, but I felt it was too late.
At the end of the day, there is both good and bad in working with this company.
Good: he is professional when he responds to our concerns. He has competitive pricing. His workers are reliable by showing up when scheduled.
Needs improvement: lacks control of his workers quality. Lacks follow through on our flooding issue that has lasted almost 6 months. His service is not standardized such as trees/bushes are not always trimmed. Does not ensure our feedback is followed, hence his workers continued to let the watering go unfixed and compromise our dogs safety.
Overall, we felt that we were just paying for regularly scheduled grass cutting and leaf blowing, while we believed that more could have been done. We wanted to have a service where we didn't have to worry about yard maintenance, and we felt that we were not getting that on top of the team not being careful with our pets safety. I know other companies can be unreliable and cancel last minute. Chance's company always showed up, and if they couldn't, it was communicated. So, it's a balance of what you want from your yard maintenance company. Unfortunately, this wasn't a good fit for us any more.
http://www.rockwelllandscapema…
For me, the biggest issue is that the crew keeps leaving gates propped open. I understand that accidents can happen, but I've had to communicate this issue in the past. Lately, for months now, I have come home to discover our gates propped open and our dogs trying to escape. We have two small schnauzers, and they are older dogs, and it seems that Chances team does not listen when we beg them to be more careful.
Today, our dogs were nowhere to be found and again the gate left wide open. It's a self latch gate, so the yard guys had to move our rocks around to force the gate to stay open. I texted the owner, Chance and stated that we cannot have people working here that do not respect our home and family and that our pets are missing and that among other issues, our missing dogs was reason enough to no longer work with his company.
His response: my apologies, I'll remove you from the schedule.
We found our dogs, thankfully! My frustration mainly stems from a perceived lack of empathy, customer service, and own ship of the problem that this company has caused. I would have hoped that after years of work, there would be more of a response to the compromised safety of our pets. To be fair, I did respond to Chances text in a rude manner, and then he texted back expressing concern for our pets, but I felt it was too late.
At the end of the day, there is both good and bad in working with this company.
Good: he is professional when he responds to our concerns. He has competitive pricing. His workers are reliable by showing up when scheduled.
Needs improvement: lacks control of his workers quality. Lacks follow through on our flooding issue that has lasted almost 6 months. His service is not standardized such as trees/bushes are not always trimmed. Does not ensure our feedback is followed, hence his workers continued to let the watering go unfixed and compromise our dogs safety.
Overall, we felt that we were just paying for regularly scheduled grass cutting and leaf blowing, while we believed that more could have been done. We wanted to have a service where we didn't have to worry about yard maintenance, and we felt that we were not getting that on top of the team not being careful with our pets safety. I know other companies can be unreliable and cancel last minute. Chance's company always showed up, and if they couldn't, it was communicated. So, it's a balance of what you want from your yard maintenance company. Unfortunately, this wasn't a good fit for us any more.
Peoria, AZ 85383