Best Lock Changing in Phoenix AZ
Handyman
CrackerJacks was really responsive in setting up a time to come out to our house. After seeing all the great reviews, I was really excited to get someone in to take care of our list of handyman items, and Gino was great to work with via email.
Based on the reviews all concerning Gino, I expected him to be the one at my door. The other man who showed up was kind and respectful, but at the end of the day we were very disappointed. We needed all three of our children's sliding closets tuned up. He replaced the railing, but the new floor guides that we paid for him to get at Home Depot were not screwed firmly into the ground and 3 out of 4 of them were already broken when he left our house. We got new carpet, so he had to shave the doors down, and one he shaved too short and it no longer stays within the bottom guide. A week after he was at our house, we already have one closet door off the tracks.
We had him install a new fancy bathroom fan, and he put it in but didn't wire in the light or speaker for it. He did go back and do that, but - since we were paying an hourly rate - that was more money for him to take the time to unscrew it and put it back again.
He put up a mirror in my daughter's room, and that looks great!
We paid $700 for him to be at our house for the day doing this list of things, and having those closet doors in worse shape than before he came is really just sad for us. I emailed Gino after he left, but somehow our email string via Yelp had been stopped. I will be calling Gino to see if he will make this right and will update my Yelp review.
UPDATE: After posting this, Luis contacted me before I had a chance to get in touch with Gino. He set up a time to get out to my house right away, and scheduled plenty of time to get the job right. He fixed the bottom guide for the closets, and had me take a look at it. One closet was still rubbing and another one was not secure, so he worked on it a little longer and now they are all running beautifully!
I really should have checked out Luis's work before he left, and I'm sure he would have made it right before he left. These guys really do want you to be happy and take pride in their work! They've been really nice to work with!
http://www.crackerjackshandyma…
Based on the reviews all concerning Gino, I expected him to be the one at my door. The other man who showed up was kind and respectful, but at the end of the day we were very disappointed. We needed all three of our children's sliding closets tuned up. He replaced the railing, but the new floor guides that we paid for him to get at Home Depot were not screwed firmly into the ground and 3 out of 4 of them were already broken when he left our house. We got new carpet, so he had to shave the doors down, and one he shaved too short and it no longer stays within the bottom guide. A week after he was at our house, we already have one closet door off the tracks.
We had him install a new fancy bathroom fan, and he put it in but didn't wire in the light or speaker for it. He did go back and do that, but - since we were paying an hourly rate - that was more money for him to take the time to unscrew it and put it back again.
He put up a mirror in my daughter's room, and that looks great!
We paid $700 for him to be at our house for the day doing this list of things, and having those closet doors in worse shape than before he came is really just sad for us. I emailed Gino after he left, but somehow our email string via Yelp had been stopped. I will be calling Gino to see if he will make this right and will update my Yelp review.
UPDATE: After posting this, Luis contacted me before I had a chance to get in touch with Gino. He set up a time to get out to my house right away, and scheduled plenty of time to get the job right. He fixed the bottom guide for the closets, and had me take a look at it. One closet was still rubbing and another one was not secure, so he worked on it a little longer and now they are all running beautifully!
I really should have checked out Luis's work before he left, and I'm sure he would have made it right before he left. These guys really do want you to be happy and take pride in their work! They've been really nice to work with!
Phoenix, AZ