Best Drywall Patching in Phoenix AZ

Very Disappointed in Response Crew's service call!  

My project task list was not difficult and should have been executed with ease...One small drywall patch/paint, door weatherstripping, install 5 cabinet handles, re-key patio door locks.  But the service call turned sour because of poor communication from the technician and office manager as well as lack of transparency regarding a damaged patio door lock.

Issues:

- Technician failed to close the project before he left (he was late for the next appointment).
- Technician did not report that a patio door lock broke when he attempted to re-key it (he kept the broken part with him for 1 1/2 days and did not inform what happened).
- The company invoiced my CC even before sending an invoice or notifying me of which tasks were complete and which were not.
- A week+ later and I still have not received an invoice.
- After reaching out to company owner Adam, he agreed to review the service call internally and get back soon. Over one week later and he has not (crickets!).

Details:

Angel arrived on a Wednesday about 8:30 AM. I walked through the work list with him and asked him to call me if any questions.

He left the job mid-day without notifying me which tasks were complete and which were not.  I called the office manager, Jennifer, requesting status and was told that Angel would give me a call.  Angel finally called about 5:00 PM.  He informed me that all tasks were complete except he did not re-key the patio door locks.  No other information. I then contacted my locksmith who scheduled an appointment next day, Thursday AM, to re-key the locks.

When the locksmith arrived Thursday AM, he discovered the cylinder was missing from the patio door lock and could not perform the work (a wasted $90 service call). I called Jennifer to find out if Angel had the cylinder and was told she would contact Angel and find out. No call back from Jennifer or Angel.  At end of day Thursday, Angel returned the cylinder to the home.  Tenant asked Angel to re-install the cylinder in the lock but he would not. He handed the cylinder to the tenant, said the cylinder will not work and left. No explanation as to what was wrong with the cylinder or why it will not work.

Upon examining the returned cylinder, we found that it will not work because the tail piece snapped off when Angel removed the cylinder from the lock.  See photo showing a fresh shiny spot where the tail piece had been attached. Accidents happen and this one could have been overlooked.  But lack of transparency and failure to report this issue in a timely manner cannot be overlooked. If I had known what happened, I would not have scheduled a locksmith and I could have avoided the wasted $90 service call!

Response Crew is lacking in these basic customer service skills:  

1. Customer response time
Response from both the technician and office manager to my queries regarding project status and issues was very slow - as much as 1 1/2 days!  
2. Customer transparency
Inform customer as soon as possible if a part breaks while servicing the customer's property. It's not okay to withhold that information until the next day after the service call.
3. Billing
A project invoice was never sent - it's now more than 1 week since Response Crew charged my credit card.
4. Company acceptance of responsibility
Lack of follow-up from the company owner is the final irritation which pushed my patience beyond limit.

Do not recommend engaging with this company!

John S came to our home and took care of our list of needed maintenance items. He worked methodically through the list and did an excellent job with each of the items. We will gladly refer John and Arizona Maintenance Service in the future!

I was able to get everything scheduled quickly, Scott was super communicative and flexible on the start time. I'm very happy with my newly installed flooring, it's beautiful. I definitely will use Scott again for more projects.

We needed drywall repair and texture. Philip was very responsive, helpful and does quality work. We look forward to working with Philip on future home projects. We highly recommend Everrette Handyman services!

Our Handy Pro is a great and professional small business. Gilbert is super attentive to your needs and never fails to go above and beyond. Even when the task is as small as hanging up a mirror onto a wall, the attention to detail and safety is always there. I highly recommend them for all your handy person services.

I called on Saturday at the last minute to see if he could fix a drawer from my kitchen. He said he could and picked it up within 15 minutes from my house and got it back to me in less than 2 hours finished and done very well, better then the original materials.  He charged me what he said he would. I was very happy with his workmanship and promptness. He fixed it between his bigger jobs the same day. I placed him on my contacts .

Clayton is timely, responsible and hard working. He did an excellent job helping with various repairs around my house including painting, drywall repair, grout, etc. He clearly cares about doing the job right and I will hire him again in the future.

Needed a bit of gardening work
Julien did just what I needed !
He was on time and very polite
Will definitely call again

Great communication! Highly recommended handy man. Quick and easy. Not messy. Will def use again.

I've been using Tim & his crew for years! We've always been super happy with the quality of his workmanship and communication.  Trustworthy, honest & punctual.

Mr Earnest installed my Alexa smart light switches today.  He was very professional.  His Customer Service was second to none.  He even fixed my ring cam and that was awesome.  This Vet has nothing but gratitude and appreciation.  Thank you sir for a job well done.

David responded to my request for a quote to install a ceiling fan on a 12 foot vaulted ceiling very quickly. He came out for the scheduled appointment and we discovered I had purchased the wrong type of fan. He was extremely accommodating with my schedule and came back that same afternoon after I was able to exchange it for the correct fan. Extremely reasonable fees. Super happy with my first experience having a ceiling fan installed and will be coming to him with any other handyman jobs I may need. Thank you, David!

Michael was prompt in coming over to give us a quote on some handyman services that we ended up booking with him for the next day! He was professional, knowledgeable and friendly when it came to the job! And creatively installed a bathroom exhaust fan. We worked with him for a good part of the day and he helped us accomplish a bunch, including a light fixture swap out, dimmer switch install, adjusting a new bed headboard, adding outdoor towel hooks and more! We'd definitely use his services again!

Great experience with Silverback Handyman!
Project was a Lifetime playground from one of the warehouse stores. The crew was punctual and showed up ready to work.
Enough Silverbacks were onsite to complete the job safely and professionally!
They cleaned up the project area when complete. Making sure multiple times my wife and I were satisfied.
I will be using Silverback again and recommend them for any project. From a 9 hour playground assembly to helping little old ladies across the street with their groceries. Thank you guys! The family and I appreciate it... especially the boys!!!