Best Gate Installation in Phoenix AZ
Tree Service
Disappointed with their follow through.
Contacted these guys about having work done. They came out quickly to give a quote, prices were average and we then gave the go ahead on a Friday.
I had to question them with any sort of time frame of when they would be coming out. The response I received was Sometime next week, Tuesday or Wednesday, I'll call you before were coming out. Still a vague appointment, but manageable.
Wednesday afternoon rolled around and I hadn't received a phone call. Called the guy I previously spoke with and wanted to touch base on when they would be coming out. He responded with Uhhh I'm on a motorcycle right now I'll have to call you next week. I questioned the next week and was very confused, it was only Wednesday and he basically responded with some we got pushed behind generic response. I expressed I was very disappointed considering we needed this work done before the following Monday, and now they obviously wouldn't be making that deadline. Waiting a week just to get another possible phone call is very unprofessional business.
They were hardly apologetic, didn't even offer to confirm an appointment for next week, it was just another ill call you. After I explained we were on a deadline he finally apologized and I declined having them call next week to then set an appointment.
Anyway, whether it be the case or not with them getting behind, I'm very disappointed with the lack of communication. Please call your clients and update their status. I shouldn't have to call and retrieve updates, and sit here wondering when this company is going to come do my yard. Horrible follow through, and I'll be finding another company that can do the work they commit to, when they say they will. Freeing up your schedule and willing to spend a lot of money for a company that stiffs you is ridiculous.
Contacted these guys about having work done. They came out quickly to give a quote, prices were average and we then gave the go ahead on a Friday.
I had to question them with any sort of time frame of when they would be coming out. The response I received was Sometime next week, Tuesday or Wednesday, I'll call you before were coming out. Still a vague appointment, but manageable.
Wednesday afternoon rolled around and I hadn't received a phone call. Called the guy I previously spoke with and wanted to touch base on when they would be coming out. He responded with Uhhh I'm on a motorcycle right now I'll have to call you next week. I questioned the next week and was very confused, it was only Wednesday and he basically responded with some we got pushed behind generic response. I expressed I was very disappointed considering we needed this work done before the following Monday, and now they obviously wouldn't be making that deadline. Waiting a week just to get another possible phone call is very unprofessional business.
They were hardly apologetic, didn't even offer to confirm an appointment for next week, it was just another ill call you. After I explained we were on a deadline he finally apologized and I declined having them call next week to then set an appointment.
Anyway, whether it be the case or not with them getting behind, I'm very disappointed with the lack of communication. Please call your clients and update their status. I shouldn't have to call and retrieve updates, and sit here wondering when this company is going to come do my yard. Horrible follow through, and I'll be finding another company that can do the work they commit to, when they say they will. Freeing up your schedule and willing to spend a lot of money for a company that stiffs you is ridiculous.
Phoenix, AZ