Best Resurfacing Services in Phoenix AZ

Fantastic customer service! Very prompt and thorough. I highly recommend smart pools for new builds, repairs, and weekly service! They actually care about when customers.

Can't say enough, but I will try, about Love Your Pool!  First, Chris takes your call seriously. You won't have to w a i t for a return call. He is a good listener and does not try to bowl you over with his ideas, knowledge, or personality. Chris is very professional in his work, but he is approachable. Have a question? Ask. He will give you the time you need to feel like your  question has been answered and understood. There is no pressure for additional work, no sales pitch. Chris had a great guy working with him today, sorry, forgot his name, and they worked as a team. It's like they read each other's mind. I had this pool installed decades ago, and I know it like the back of my hand. I am cautious about whom I hire. I would not only hire Chris again, I would not hesitate In The Least to recommend Chris and Love Your Pool!

I never give poor reviews and really had high hopes based on the positive reviews ( although most are very old). I am really disappointed with this company. The owner Fabio came out to my home and gave us an estimate. We communicated for weeks planning my kitchen remodel with Jennifer. I purchased the materials needed and they gave me an appointment to come to the shop to review everything with the owner Fabio and sign the contract.
My husband and I took the day off to meet at their warehouse to look at quartzite materials and sign the contract. We arrived early and no one was at the shop. I called several times and finally an employee named Jennifer answers to tell us they will not be able to meet today.
I understand emergencies happen, but a phone call to cancel would have been the least they could do after we drove for 45 minutes to the shop. I should have not had to keep calling and be stuck outside in this Arizona heat trying to figure out what is going on. The owner Fabio never returned my call. No follow up to reschedule...nothing! Complete disregard for our time and project. Horrible service and a waste of time.
****Here is one of two estimates attached, I also have the text message transcripts between the company and I for our appointment that shows the date and time( Friday ) as well as other information regarding final colors and materials. Next time please be honest and just accept your mistake and apologize for wasting our time. I would have been happy to update my review based on that, but falsely claiming that I am not a customer when you have been to my home for an estimate and follow up is very unprofessional.
****

Two stars because we do in fact have a hole we can fill with water and it mostly works fine for now. I don't trust the integrity of the pool one bit though unfortunately. Also because they did eventually cover the plumbing on the back of the water feature... though it doesn't look much better. And they have communicated sometimes which I guess is better than blowing us off completely.

Please use any other company unless you want months and months of on going issues long after your pool is done. We have had nothing but issues since. Someone came out to inspect over a month after we emailed letting them know we had issues with the pool and then it took us calling after a month of not hearing back to be told we're working on it. The original inspector noted that the water fountain is crooked, there was grout missing and grout that was there was a mess, the tiles on top of the water fountain were uneven and two are cracked, they took out too much dirt from our yard and put the pool in raised but did not fill back in the yard so there were holes all over included where they put the plumbing and electrical down, and on the waterfall they didn't cover the plumbing so you could see the pipes, they also sprayed something all over our wall. We didn't hear back for a couple months and then all of a sudden without warning or notice we come home and the plumbing on the back of the waterfall has been speckled all over but was not painted to match anything else on our pool. So I guess that's kind of fixed... and they did bring in dirt to fill it in. But why did we have to all but beg you to do those things in the first place?

I waited 6 months before leaving a review but at this point I'm not sure what else to do. Last week someone randomly showed up knocking relentlessly while I was working with a patient and making my dogs go off. I had to interrupt my patient and put them on hold. When I told him he could not come in because his visit was unscheduled and I am working he was upset. Again, unscheduled visit today from someone saying they were here to fix the crack in the deck.

We sent these pictures in emails, because they work in the office and contract out for people to do these jobs, in hopes they could help. But they keep sending people that aren't really fixing the issues and are instead just making more ex. fix for the exposed plumbing and now we have a cracked deck. We are just so disappointed.

** the pictures are screenshots from my Google review so I wouldn't have to retype the captions.