Best Frameless Mirror Installation in Phoenix AZ

*UPDATE*  The owner of the company reached out to me and told me that the lady that had been rude to me had previously been terminated for bad customer service and that he reached out to the installer to discuss the work.  Kudos to the owner for stepping up and reaching out.

I have a mixed review. We had a broken window that needed to be replaced. We called this company but they said they wouldn't come out without putting down a deposit.  That was so weird to me. I mean, who wants to go through the hassle of getting money back if you don't choose that company?  It's like them saying you aren't worth our time to come out and give you an appraisal.  Soooo the guy comes out and he's nice and knowledgeable.  We decided to use their company, but when I called to schedule an install the lady that answered the phone was rude, from the very start. Like, not pleasant at all.  When she couldn't find my info in her system she got even snottier.  She then transferred me without even telling me she was putting me on hold. Rude.  The next lady found my info and then said that I needed to put down another deposit. Um, what?  How does that work?  Two deposits?  When I asked why two, she said she had no record of the first deposit.   Turns out somebody had made two accounts/quoted for the same job because I asked about frosted glass.  It took too long to get the glass installed and when the it was finally installed I had to stop the guy from leaving because the sealant was all screwed up.  He fixed it right away, but since I had to ask him to fix it, it shows me that he doesn't exactly have pride in his work.  So, basically, it turned out nice, but there were a few speedbumps with the company along the way.  Their office staff needs some customer service training for sure.