Best Custom Window Installation And Replacement… in Phoenix AZ
Carpenter
We needed to replace two sliding doors that are oversized and were original to the house we just bought (40 years old). We tried a few vendors and just were not happy with the product they offered. So we went the opposite direction and found the product we wanted and that led us to Greco Roman.
Walter came out and met with us to give us an estimate for the two doors and two small bathroom windows that the previous owners didn't touch. Apparently the door we picked was way over our budget. So he worked with us to find something to meet our needs, go well with the house/windows, and was in our budget range. We settled on a Milgard door as it seemed to be the perfect solution for us.
On installation day, they were a guy short so it was a long day for them and us as they ran into a few problems with getting one of the old doors out that they didn't anticipate (the other was a breeze). But they wanted the install completed that day because the second day hadthe painter coming to touch up all of the stucco/concrete around the doors and windows.
After the job was completed, we noticed a few things that were not as we expected them (not huge but still). We emailed Walter and that afternoon they sent their project manager, George, out to check it out. He agreed and the next day - they came out and made everything perfect!!
Some might ask why 5 stars if the job wasn't perfect. My reasoning is simple: seldom are things absolutely perfect. It is in how the vendor addresses the homeowner's concerns that is important. So many vendors shut that door and, bam, they are gone. Not these guys. Within a day of sending that email, everything was fixed to perfection!
I will also say that, in all honesty, we could have gone cheaper than their estimate but we paid for a high quality product that was far superior to what the other vendors were recommending. A job like this that, hopefully, will last many years is something you do right the first time.
The doors are absolutely amazing - we immediately noticed a difference in the house (in the master where we had one slider, it was impossible to cool or heat that room as those old single-panes didn't afford much protection. Now - our bedroom is as cool as the rest of the house!
Great teams - very friendly, masked (even after the state mandate was lifted), nice clean up. I like that the teams they send are their employees, no sub-contractors. The owners/managers are very responsive. Great customer service. I would recommend them highly and I would use again.
Walter came out and met with us to give us an estimate for the two doors and two small bathroom windows that the previous owners didn't touch. Apparently the door we picked was way over our budget. So he worked with us to find something to meet our needs, go well with the house/windows, and was in our budget range. We settled on a Milgard door as it seemed to be the perfect solution for us.
On installation day, they were a guy short so it was a long day for them and us as they ran into a few problems with getting one of the old doors out that they didn't anticipate (the other was a breeze). But they wanted the install completed that day because the second day hadthe painter coming to touch up all of the stucco/concrete around the doors and windows.
After the job was completed, we noticed a few things that were not as we expected them (not huge but still). We emailed Walter and that afternoon they sent their project manager, George, out to check it out. He agreed and the next day - they came out and made everything perfect!!
Some might ask why 5 stars if the job wasn't perfect. My reasoning is simple: seldom are things absolutely perfect. It is in how the vendor addresses the homeowner's concerns that is important. So many vendors shut that door and, bam, they are gone. Not these guys. Within a day of sending that email, everything was fixed to perfection!
I will also say that, in all honesty, we could have gone cheaper than their estimate but we paid for a high quality product that was far superior to what the other vendors were recommending. A job like this that, hopefully, will last many years is something you do right the first time.
The doors are absolutely amazing - we immediately noticed a difference in the house (in the master where we had one slider, it was impossible to cool or heat that room as those old single-panes didn't afford much protection. Now - our bedroom is as cool as the rest of the house!
Great teams - very friendly, masked (even after the state mandate was lifted), nice clean up. I like that the teams they send are their employees, no sub-contractors. The owners/managers are very responsive. Great customer service. I would recommend them highly and I would use again.
385 E Warner Rd Ste 3 Chandler, AZ 85225
Carpenter