Best Hardwood Floor Installation in Phoenix AZ

Wow! We love Modern Innovations. My wife and I were contemplating purchasing a new home until the market went crazy. We had a dream for our home and Irving brought it to light. No job is too big for him. Irving and his team are beyond respectful, hard working and responsible. He set proper expectations and exceeded our timeline/vision. He renovated our entire kitchen and we're in love with it. Everyone who comes over comments on it and how beautiful it looks. Irving does the job like he's doing it for his home. We're having him come back to renovate our bathrooms/fireplace. We can't recommend Modern Innovations enough!!

It seems my feedback for Cabinets To Go is similar to many others. The process started off great, but steadily took a decline in customer care as the experience went on. Our kitchen had a flood due to a burst pipe. We sought out the assistance from Cabinets To Go to drafted a cabinet layout based on measurements we provided and we disclosed we would be reusing the granite counter tops since they were not damaged. They insisted we get the Pro Measure for $99. So we did. Brian Pena from Cabinets To Go in the Phoenix office called and said the measurements from the Pro Measure were the same as the ones we'd provided to him, and no changes to the cabinet layout needed to be made. Awesome. So, cabinets were ordered.

I was never given the Pro Measure documentation to compare to the cabinet layout Brian created. I was asked to sign the cabinet layout document that Brian created without being able to compare it to the Pro Measure document. I just trusted Brian when he said it all aligned correctly. Once the cabinets were installed we placed the counter top on and it was off by 3 inches. When I confronted Brian with this error he admitted to changing the design measurements to make the cabinets align with the light fixture on the ceiling. The Pro Measure was correct with our kitchen measurements, but Brian made an executive decision to change the cabinet measurement based on what HE felt was more aesthetically pleasing. He never even called to consult me on this change, he just did it. My kitchen is old and the layout is a bit off-center but it never bothered us. Apparently it bothered Brian. Also, Brian denied having knowledge that we were reusing our counter tops (even though I told him on two separate occasions). Why is a Cabinets To Go employee making changes to my kitchen without consulting me first?? Especially when I'm the paying customer!

Brian Pena escalated my grievance to his Regional Manager. The Regional Manager declined to do anything to help. I then escalated my concerns to Brian Pullin (Director of Customer Care). On the phone Brian Pullin seemed eager to help and assured me not to worry, he would fix this issue. He sent me an email follow up saying Cabinets To Go would fix my kitchen, but I would have to pay for the correction. Nearly $800 in changes were suggested. Or, new counter tops for $3,000. Both estimates made me sick to my stomach. I was taken advantage of once, and now Cabinets To Go was trying to get additional business out of me for their mistake. It was completely unethical. In the end Cabinets To Go gave me a $400 credit and basically told me to deal with it.

Don't waste your time hiring Cabinets To Go. They will only stress you out and disappoint you. And no matter how high you try to escalate your legitimate concerns, nobody wants to help. The culture of this company is to blame the customer when they make the mistake. I'm stuck redoing my kitchen again after paying thousands to Cabinets To Go.

We were introduced to this company (Tabitha) from a contractor we were going to hire to do a renovation on a home we just bought.  He sent us to Renovation Inc to look at various materials for cabinets, shower, floors & countertops.  From the start Tabitha was very unfriendly and acted like we were taking up her precious time.  The store hours on the door say they are open on Saturday, but in a conversation with Tabitha, who came off as very snotty, told us that they are wrong and they just started to close on Saturday.  Luckily, we had an appointmen but we arrived early thinking we could look around the showroom until our appointment time. Once they arrived, we were introduced to the couple.   The husband was very nice and friendly.  Tabitha was not.  She never smiled, never tried to build a rapport with us - didn't seem to care about earning our business.  She may be talented in decorating, but she is not talented when it comes to connecting with a customer, making the customer feel that they matter, and that she wanted our business.  In today's market, there are a lot of design options.  Tabitha really needs to learn the importance of customer interaction and the importance of it.  Her interaction told us that she thought was too busy and good for us and didn't want to say or do anything to prove otherwise.  In text messages she never said thank you or you're welcome.  Honestly, she is the rudest person I've ever seen who owned a business and who supposedly wants to work with people and earn business.  

We took samples with us, and she told us she was going to meet with the contractor at the house to do measurements.  We sent photos of our choices and of course, promised to bring the samples back asap.  There was a miscommunication, and she was unwilling to do get the measurements done, even though it was her and the contractor's miscommunication fault.  I was having dental surgery trying to accommodate her busy schedule.   With all of this we decided that it was obvious Tabitha did not want our business and the contractor also lost our business because of her lack of customer service and  flexibility.  Once we fired them she kept texting us asking for the samples even though we promised we would return them within 48 hours - which we did.  WIth the exception of the husband, the other guy that was there when the samples were dropped off was as unfriendly as Tabitha.  Hopefully this review will help her learn that the customer is the basis of a business - not her so-called talent.  I would stay away!

We found Arizona Flooring and Remodeling through an ad in the paper.  Intrigued, we investigated the company through the Better Business Bureau and on-line ratings.  Everything showed an A+.  So happy we selected the company to complete our medium size remodel.  Love our new floors, kitchen backsplash, French doors, updated fixtures, and paint-job.  Josif coordinated all work and oversaw every aspect of our home remodel to perfection.  All work was completed when promised and price was as agreed to.  Thanks Josif for a stress-free remodeling experience.

Well since everyone has been staying inside for almost a year a lot of people are looking to doing some home improvement! This review is by far the longest overdue review ever! (Since I've been doing updates slowing to my house with this team for 11 years!)

The most recent job Caleb completed I think is now my absolute favorite! A white subway tile backsplash in the kitchen and complete new carpet in the bedrooms.  The refresh of the white subway tile in the kitchen is amazing, it makes it appear larger, cleaner and updated with such an easy project. The best part was Caleb and his crew. Every-time I work with this team they make it so easy. Timing, completion of work, quality, efficiency, professionalism of everyone doing the work- they are the best in the business. They have now completed granite through my kitchen and bathrooms, foyer hardwoods, refreshed & updated my fireplace & added a beautiful wood mantle, hardwoods in my kitchen, carpet twice, and now my subway tile back splash over the last 11 years. When Im ready to do some updates I always call them! They have treated my home as if it were their own- thank you gentlemen for all your hard

Absolute focus on two main things; quality and customer care. This business understands what you need and they focus on delivering the results you are looking for! They go above and beyond what you ask for!

We've had issues and delays with another cabinet company and then was recommended by a friend to come here. I will say our experience was amazing and Blake as well as their entire team was professional and fantastic overall. Our bathroom cabinets a and countertops turned out amazing and we are so happy. Thank you Blake and team for doing a great job with our family and home! Will definitely use again!