Best Provides Installation Materials in Phoenix AZ

I hired modern innovation to do a remodel in my kitchen, new flooring in the main living area's paint, move washer and dryer to another room and turn previous laundry area into a pantry, and some other things.  My first meeting Irving I felt like he would be a good fit as he seem to have good ideas and understood what I wanted and I felt I was clear.   Keep in mind my father and brother were contractors, my husband has done construction. So I'm not an idiot, but I am not by any means a contractor or even a laborer for that matter so I really relied on his expertise.   I found him to be confusing at time's, forgetful in regard to conversations we had. His way of speaking to me put me on the offensive and made me question who I hired.  And why my pantry, my front, main living room, and other minor things are not done. Once the final cabinet, was in I was done.  He's been paid for what he did. I have attached some pictures and I really hope I can comment on them but if I can't, here's a brief commentary of what I see.  On my door what is that? It doesn't match up with either side of the other floor boards and when he was installing the last cabinet he didn't notice that the the peeling paint on the ceiling. Again I know nothing about how to do carpentry but black nails on white baseboard I could swear you can get white nails if you don't plan on painting the baseboards. Putting up that ugly thing under my door I guess you didn't notice the piece of wall under the glass that was not painted nor the broken glass that wasn't broken before.  If  I could remove the one star, I gave him I would.  Now I am on the hunt for someone new that can remodel my bathroom.

TW Garage epoxy coated my 1100sq ft garage and came out beautiful. I would highly recommend them to everyone I know.

I got multiple quotes and timeframe of completion from bigger well known companies but TW Garage beat everyone of them on price and timeline.

The cabinets are nice enough. We received a 45% discount if we paid in full the day of the order which was still over $12,000 worth of cabinets. We were told they were in stock (this was March 5th) They didn't call us till June 1 (for in stock cabinets). Scheduled a delivery for the 2nd and no call no show. Called re-set delivery for the 3rd. Cabinets looked like blind monkeys with kindergarten tool sets put them together. It took 6 different times to get the cabinets delivered as we ordered them. The delivery crew scratched the hell out of our hard wood floor and tried to tell me they didn't do it as I was watching them. Dino the owners son got involved and really tried to help (though he was inundated. Bad customer, quality control, delivery issues, etc..) Finally the last (or so we though delivery ) was brought to us personally by Dino (he's a good guy and tries but is overwhelmed). It's like pulling teeth to get a return call, follow up ect... The one other lady that helped us quit (not surprising, she didn't even last 90 days). They gave us a couple installer companies to call, you guessed it no one would call back.  

After desperation we went on our own, found an installer and then realized we were short on materials (filler & trim pieces), missing cabinet shelves and had warped doors. My wife called customer service twice..no response, I texted Dino (no response till I called him), called and spoke with a Melissa who was new. Told her the story and she informed me she had to run this through Amber who was out. As of this review, we are still waiting for responses.

Nice Cabinets, but horrible customer service. They are trying, but this seems like a top down problem. Will update if and when we get the missing and damaged items replaced.