Best Outdoor Kitchen Design in Phoenix AZ

Six years ago I gave Discount Granite 5 stars.  This year only 1.  As a repeat customer, I thought David would have been happy to fabricate and install granite on another BBQ and planter.  I was dead wrong.  I totally understand contractors are extremely busy these days however it should not come at the expense of decent customer service.  If he was that busy, he should have declined the job.  There is a drawn out story leading up to the install that I will skip but none is good.  David was and still is uncommunicative, uncooperative and frankly, intimidating.  Everything had to be on his terms, his time.  No flexibility, at all, to anyone else's time or schedule.  After many texts (he will not talk on the phone or return phone calls which would have made everything easier), we finally scheduled the install.  He was very standoffish upon arrival.  No greeting, no eye contact, nothing.  I left him alone to do his job figuring at least this part would go right.  The results?  Terrible.
First, the back splash to the BBQ was left out.  I dont know if he forgot, since I never got anything in writing or if he ran out of material.  He never informed me so I dont know.  Secondly, the granite is not secured to the base of the BBQ or planter.  If you lean, step or sit on it, the granite will tip off.  There are small globs of glue underneath that obviously not holding it.  
David was paid in full!  He was told well in advance I would be out of town the month of August.  Before I left, to texted and left voicemail of the problems and requested to pencil me in for mid Sept.  I've texted a couple of times since I've been back.  No response.  
David owes me an apology and reimbursement for a job not completed.  I now have to pay another contractor to finish his job in order to move forward with the project that has taken several months too long to begin with.  I gave an honest account.  You decide if you want to hire Discount Granite.