Best Couch Reupholstery in Phoenix AZ

Very disappointed with the quality of the service and the timeliness of the service at this shop.  I took in a canned back chair on May 24th and requested the cane backing be repaired and the cane be stained to match.  I also, explained that I was necessary to receive the chair back before June 23 since I planned to pack a pick up truck that weekend to drive to Idaho the weekend of June 30th.  I was promised the chair would be done prior to June 23.  I called Irwin's two weeks prior to June 23rd and asked if there was anyway, they could get it done sooner since I decided to leave a week earlier to Idaho.  I was advised very sternly that I could not receive it any sooner and that I would be called when the chair was done.  Since I was not leaving until June 23, I decided I could live with it plus they had already made me pay 100% of the price when I dropped it off.  On June 23rd I received a call that the chair was ready.  Unfortunately, I was already in the middle of Nevada since I had left early that morning.  In any event I went in today to pick up the chair since I flew back to Phoenix on June 25th.  I went in to pick up the chair and even though the receipt clearly states stain to match the back of the cane was not stained to match.  The front was stained to match and when the manager/owner came out to discuss, he simply indicated that they don't stain the back even though it is visible as well as the front.  He simply refused to fix the problem and said they don't stain the back.  When I explained I was never advised of this and was specifically told the cane would be stained to match he just walked away.  They even had a sample that was cut from the old cane that showed the previous cane was significantly different in color in the back.

Be very wary of this shop and make sure you give very clear instructions.  Also, make sure you give them more than a month for a very simple repair.  I had noted the very good reviews previously and I was just too trusting, I guess.