Best Kitchen Addition in Phoenix AZ

We wanted a simple but good looking block wall to be used as a compost pit and shovel rack. At a time when most contractors are too busy to be bothered with a small job, Dylan and his team came out relatively quickly for an estimate and gave a written proposal for a competitive price the next day. We were able to schedule the work shortly thereafter. Their mason Rafael is an artisan and worked very hard, quickly, and cleanly.

The owner of this company is very nice and pays very close attention to detail regarding the job. If  I had any questions he was willing to answer it and help me understand everything that is going on throughout the process.

Called this supposed business owner for some handyman assistance. He claimed he spoke five languages so I assumed he was a great communicator. Unfortunately, that couldn't have been further from the truth. He asked me how 6 PM to 7 PM worked for me and I said fine. He then asked where I lived and I said Casas Adobes. OK, great I will spend an hour cleaning up before he comes over. Later, I looked up his location and it said Phoenix. I'm in Tucson so not sure why he said he would come over between 6 PM and 7 PM. I assumed he might have a worker here or that perhaps he was working in Tucson. I texted him twice with Radio silence as his reply. Is he coming? Is he not coming? Based on his previous reviews it's apparent that his lack of professionalism and communication lacks average standards.  Operating a small business encompasses more than just doing the work. The majority of owning a small business is interacting with people. I would say he gets 2 F's, 1 for a communication fail and 1 for being a flake. Buyer beware unless you don't care about common human decency.

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019  Miss Biology B...  This review sounds like a college prank gone bad!  I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

Jesus was great! Work was done on time and for the agreed amount. Couldn't ask for better. He even stuck it out through a bit of nonsense with the neighbor about the block wall/fence location. Would highly recommend!

Our experience with Brooks Built was exceptional.  They were always on time and they do beautiful work.  Their estimate was fair and what I liked most, besides how nice my backyard turned out, was that they never told me they couldn't do something.  All my questions were answered in the positive and also with we can do that!.  Thank you so much Cody and Bob for a job well done.  We will definitely do business with you again.