Best Gazebo/Pergola Design in Phoenix AZ

What we had done: Sod removal, cap off of sprinklers, old patio removal, re-grading of yard, gravel placement, and install of paver patio

Not a HUGE project, but also not a small project. After reading the rave reviews for this place on yelp and google, I thought for sure we had chosen the right company for the job. Between poor communication and spotty work, Diamond Stone underdelivered.

Communication: 1/5
For our initial consult, our project manager missed our appointment. He called same day after our scheduled consultation, and explained why he had not shown up. We wrote it off as no big deal. My partner met with him a few days later, and we chose them as we thought them to be the best company for the job. We were told upon completion of our quote paperwork that we may be able to be fit in sooner than expected and that we would be contacted sometime the following week.
We never did hear back from the project manager within that week, so we reached out. He responded saying that he would know more that Wednesday. Well, again he never reached out that Wednesday or the days following. The following week, we heard from a new person, whom we presumed to be the person that was actually going to do the work. He said that things would start to show up at the house, however we had not even been sent a catalog of things to pick out our hardscape materials. Once we got that sorted out, things started to arrive.
On the first day of work, another crew whom we had not been in communication with showed up. Not a big deal, but wish we were given a heads up of who was actually going to show up to our house.
On the third day of work, we had no one show up to fully complete our project. Instead, we had three separate parties show up without notice.
I am unsure if this is an industry standard, however communication was very poor overall. For this reason alone, I will not likely hire Diamond Stone again, nor recommend it.  

Craftsmanship: 2.5/5
The paver patio was largely beautiful and changed the vibe of our backyard drastically. We had two borders placed along the perimeter of our home and tree in the yard. This was crafted nicely.
While we were mesmerized by the difference our backyard looked like after the majority of work was done, there were definitely some imperfections.
First one being that the paver patio had not been fully filled in with sand. It create an unfinished look that was not my preference. We asked that to be filled in and they were able to fulfill that request the day after. Secondly, a few of our sprinklers were tamped and/or damaged in the process of sod removal and patio formation. This resulted in leakage of the sprinkler system, which we also asked for this to be fixed. There were certain areas that needed to be filled in with dirt, which we also needed to ask be done. They did not order enough gravel to fill the whole yard, so we were at another couple day delay. Unfortunately, they ordered the wrong size (1in instead of 1/2 in) and this was installed. My partner was sick of having the crew come and go, so she had them fill it in with the 1in size. To be fair, they did offer to fix this, but the project had been drug out longer than she wanted.
It's been about 2 months since we've had the work done - there were fast growing weeds amongst the gravel after the first week. Perhaps this is just an owner maintenance issue, but I feel like they maybe could have laid the weed guard, removed more top layer, and/or sprayed for weeds better because I have to weed under the gravel every 3-4 days! This was the whole reason we had the sod removed and gravel placed!!

Efficiency: 3.5/5
The landscape crew was fairly efficient in completing the work. But efficient is not always quality work as mentioned above. They completed the majority of grading, rock laying, and paver patio in three days. Took another two to three days to fill in the last part of the backyard with gravel and clean up the front yard from the materials. There was a large amount of cement residue left on our brand new garden hose and an outdoor electrical box had been pulled out of the wall. Frustrating because it showed the lack of respect for our space.

We are generally very easy-going people. We give the benefit of the doubt, and we gave it to Diamond Stone multiple times throughout our project.
As I mentioned above, I will not hire Diamond Stone again because of the poor communication and coordination during our project. The work that was done was okay, but we had to ask for way too many things to be done to our satisfaction. I am glad others have had great experiences, but unfortunately, our project had one too many deal breakers.

***Shout out to Mike for his professionalism and value in his company. We were able to give him feedback directly, and while this did not necessarily change our overall experience, it showed his care. Wish we could've communicated with him to begin with.

G & S did amazing work on our old backyard and turned it into the oasis we've always dreamed of. Jose and his company installed artificial turf, new trees, a new rock border, a wall, 2 areas of pavers, and some lighting. Everything was done professionally and in a neat 2 week window. I was truly impressed by the attention to detail that we received from G & S.

I had been working on my yard for some length of time on my own.  I finally got tired of that and these guys came to the rescue.  They worked fast and they worked very professionally.  EVERYTHING is exactly how I wanted it.  They followed the requested plan to the letter and let me know every step of the way what they were doing and answered each of my questions.  They even went above and beyond answering questions and making suggestion on work that I had already done or am planning to do on my own.  Going as far as to offer to answer any question I had about those plans in the future should I find a need for further information.  If you are looking for a friendly and professional team then these are the people you need to get to work for you.  They are very, very busy but worth the wait in line.

Hired them to put in a fence, masonry and wrought iron. They assisted me in going through several design changes. Gave excellent recommendations.

Response times were not always what I wanted but they always did respond.

Very pleased with their skills.

The new fence looked so good realized the landscaping needed some help. They came in and cleaned that up as well!

This place has everything you need to build an amazing backyard. We all had such a great time looking around. The staff is very knowledgeable about all sorts of things. The selection of vegetation is immense and almost overwhelming. All the plants inside looked happy and healthy. I'm not an experienced plant person but I was not overwhelmed because they were there to help.

Scheduled a time to meet. They didn't show, didn't call, didn't text. My time is valuable and I dont appreciate moving my schedule around for no reason.

Based on other reviews on Yelp we called Falcon Landscapes for a pavers walkway we wanted to put in our backyard. Joseph was very attentive and came out right away to talk with us about a design and a quote. We were very crunched for time, and Joseph did an excellent job fitting us in on his busy schedule to get our job completed in the time we needed.  We are very happy with our yard, it looks fantastic! My husband and I definitely recommend Joseph and his team.

Jason was great to work with especially in these times of everyone is too busy to complete the smaller jobs.  Showed up as scheduled and completed pool filter block wall enclosure in one day.  The walls are straight and everything was done as expected.  I would highly recommend you give Jason at The HardWorkers a call.

I recently purchased a home that had been a neglected rental for many years. Irrigation/sprinkler lines had been cut and the backyard had been without water for an unknown amount of time. I searched landscape companies on Yelp and contacted 5 of them via email to request a consultation. Irene with Greenheart Landscapes was the only person out of 5 to give me the courtesy of a response. We met at my house and we brainstormed on what to do for my sad yard. She had some great ideas and is very knowledgeable and creative. Irene was also supportive of my idea to use some materials I already had on the property. When I received the quote, it clearly showed everything broken down with a description and I felt her prices were fair. Irene advised me I could do some now and some later and that is what I decided to do. Phase 1 was completed in 4 days by her amazing team. They are true professionals. Their work was very detailed and they did an amazing job of cleaning up at the end of the project, allowing me to simply enjoy my new, beautiful yard. I would highly recommend Irene and her team for your landscape project and I look forward to working with them on Phase 2 of my project in the near future.